Latest News
Read all the latest stories on World Aviation Festival
Airbus and Neste sign MoU to advance the use of SAF
Airbus and Neste sign MoU to advance the use of SAF On 30 November, Neste announced their ...
Dubai International (DXB) “change waiting time into gaming time”
Dubai International “change their waiting time into gaming time” Last week, Dubai International (DXB) introduced their new ...
Mastercard and Sabre’s Conferma Pay partner on virtual cards
Mastercard and Sabre’s Conferma Pay partner on virtual cards On 28 November, it was announced that Mastercard ...
Rolls-Royce and easyJet achieve a world first for sustainable aviation
Rolls-Royce and easyJet achieve a world first for sustainable aviation On 28 November, Rolls-Royce and easyJet confirmed ...
How Emirates is reimagining retail
How Emirates is reimagining retail Emirates is well known for its luxury and excellent hospitality on board. ...
AirAisa India partners with Sugarbox to launch in-flight entertainment ‘AirFlix’
AirAisa India partners with Sugarbox to launch in-flight entertainment ‘AirFlix’ AirAsia India has announced their partnership with ...
British Airways grows CO2llaborate with the introduction of carbon removal credits
British Airways grows CO2llaborate with the introduction of carbon removal credits On 23 November, British Airways announced ...
Paul Griffiths, CEO Dubai Airports – Keynote interview
Paul Griffiths, CEO Dubai Airports – Keynote interview Last month at World Aviation Festival the CEO Dubai ...
Technology and reaching net-zero by 2050. An interview with Yann Cabaret, CEO
Technology and reaching net-zero by 2050. An interview with Yann Cabaret, CEO SITA FOR AIRCRAFT At the ...
Keynote CEO panel: As airports rescale following the pandemic, how can they
Keynote CEO panel: As airports rescale following the pandemic, how can they rebuild to a smarter future whilst ...
Two important BNPL partnerships announced this week
Two important BNPL partnerships announced this week This week, two significant ‘Buy Now, Pay Later’ (BNPL) partnerships ...
Birgir Jonsson, CEO PLAY – Keynote interview
Birgir Jonsson, CEO PLAY – Keynote interview At last month's World Aviation Festival, John Strickland interviewed Birgir ...
Paris airports adopt 37 second bag drop technology from an Amadeus company
Paris airports adopt 37 second bag drop technology from an Amadeus company On 17 November, it was ...
2022 FIFA World Cup has airports preparing for 1.7 million visitors
2022 FIFA World Cup has airports preparing for 1.7 million visitors The 2022 FIFA World Cup kicked ...
Sean Donohue, CEO DFW Airport Board – Keynote interview
Sean Donohue, CEO DFW Airport Board – Keynote interview The Dallas Fort Worth (DFW) Airport Board CEO ...
Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape
Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape is “progressing but conservative” In ...
Turkish Airlines: profitability, growth, and sustainability
Turkish Airlines: profitability, growth, and sustainability Turkish Airlines have recently recorded impressive third quarter results. The airline ...
HSBC Star Alliance’s world-first Credit Card
HSBC Star Alliance's world-first Credit Card On 15 November 2022 Star Alliance launched the HSBC Star Alliance ...
Keynote Digital Product Panel: How do airlines create end-to-end digital products and
Keynote Digital Product Panel: How do airlines create end-to-end digital products and services that can compete with other ...
Discussing sustainability with the President of Shell Aviation, Jan Toschka
Discussing sustainability with the President of Shell Aviation, Jan Toschka At the World Aviation Festival in Amsterdam, ...
Andrew Wilcock, CRO Accelya – Keynote interview
Andrew Wilcock, CRO Accelya - Keynote interview At World Aviation Festival last month, Andrew Wilcock, the new ...
British Airways launch Amadeus Biometric Solutions to become the first UK airline
British Airways launch Amadeus Biometric Solutions to become the first UK airline trialling biometric tech for international flights ...
Attracting and retaining talent with James Parker, Venari Partners – ‘I’m not
Attracting and retaining talent with James Parker, Venari Partners – ‘I’m not sure everybody grows up wanting to ...
Schiphol Presentation: Sharing data to improve the passenger experience
Schiphol Presentation: Sharing data to improve the passenger experience At last month’s World Aviation Festival, Tor Boe-Lillegraven, ...
Cathay Pacific Group announce ambitious recovery targets
Cathay Pacific Group announce ambitious recovery targets The Cathay Pacific Group have announced their ambitious forecast for ...
Interview with Pierre Thach Hoang, CCO Bamboo Airways – A growing perspective
Interview with Pierre Thach Hoang, CCO Bamboo Airways – A growing perspective Pierre Thach Hoang, CCO Bamboo ...
Robert Carey, President Wizz Air – Keynote Interview
Robert Carey, President Wizz Air – Keynote Interview At last month’s World Aviation Festival Wizz Air President, ...
The technology at Noida International Airport (NIA)
The technology at Noida International Airport (NIA) It has recently been confirmed by Christoph Schnellmann, CEO, YIAPL ...
David Lavorel, CEO SITA – Keynote interview
David Lavorel, CEO SITA – Keynote interview At last month's World Aviation Festival, David Lavorel, CEO, SITA ...
What do passengers really think about AI and technology?
What do passengers really think about AI and technology? Like many other industries, aviation has seen a ...
Willie Walsh, Director General IATA – Keynote interview
Willie Walsh, Director General IATA – Keynote interview Willie Walsh Director General, International Air Transport Association (IATA) ...
The new(?) business traveller
The new(?) business traveller The business traveller matters to the aviation industry. Pre-pandemic, the business traveller made ...
Interview with Michael Tan, CCO Scarabee Aviation Group – “Technology at heart”
Interview with Michael Tan, CCO Scarabee Aviation Group - "Technology at heart" In this short, 10-minute interview ...
Interview with Eddie Wilson, CEO Ryanair DAC – “Sustainable aviation fuel is
Interview with Eddie Wilson, CEO Ryanair DAC – “Sustainable aviation fuel is the key” In this short, ...
Sabre and THAI Smile distribution agreement
Sabre and THAI Smile distribution agreement On 7 November, THAI Smile announced it will be implementing a ...
The technology elevating the retail experience at airports
The technology elevating the retail experience at airports As airport retail evolves to keep up with changing ...
Three landmark SAF deals in two weeks
Three landmark SAF deals in two weeks Sustainable Aviation Fuel (SAF) is set to play a big ...
The Impact of AI on the Airline Industry
The Impact of AI on the Airline Industry As consumers, we encounter applications of AI and machine ...
Qantas extends its loyalty offering through partnership with Bangkok Airways
Qantas extends its loyalty offering through partnership with Bangkok Airways Bangkok Airways is the latest airline ...
Sheikh Aimen Al Hosni, CEO Oman Airports – Keynote interview “how can
Sheikh Aimen Al Hosni, CEO Oman Airports – Keynote interview “how can innovation open the door to positive ...
Hey Airline Exec – Put your bum in my seat!
Hey Airline Exec – Put your bum in my seat! There is a lot of talk about ...
IATA survey reports passengers want simplification and convenience
IATA survey reports passengers want simplification and convenience Surveying over 10,000 people from 222 countries, The International ...
Shai Weiss, CEO Virgin Atlantic Airways – Keynote interview “seeing the word
Shai Weiss, CEO Virgin Atlantic Airways – Keynote interview “seeing the word differently: people, purpose, planet.” Shai ...
Air India’s talent acquisition success
Air India's talent acquisition success Many airlines have been crippled by staff shortages in the wake of cuts ...
Icelandair powered by ice and fire by 2030
Icelandair powered by ice and fire by 2030 Icelandair has announced plans to operate all its domestic ...
Marjan Rintel, CEO KLM – Keynote interview
Marjan Rintel, CEO KLM - Keynote interview Last month at the World Aviation Festival in Amsterdam, Guy ...
Eddie Wilson, CEO Ryanair DAC – Keynote interview
Eddie Wilson, CEO Ryanair DAC – Keynote interview At World Aviation Festival 2023, Eddie Wilson joined John Strickland ...
British Airways partner with CHOOOSE to help passengers offset their emissions
British Airways partner with CHOOOSE to help passengers offset their emissions On 26 October, British Airways announced ...
Three ways selling miles is driving record-breaking growth for airlines
Three ways selling miles is driving record-breaking growth for airlines Over the past couple of decades, airline ...
Saudia joins the eVTOL race signing MoU with Lilium
Saudia joins the eVTOL race signing MoU with Lilium On 26 October it was announced Saudi Arabia’s ...
Interview with Robert Horton, DFW Airport – “Sustainability is complimentary to good
Interview with Robert Horton, DFW Airport - “Sustainability is complimentary to good business” Robert Horton, Vice President, ...
Accessibility technology for visually impaired passengers
Accessibility technology for visually impaired passengers There are a variety of new, exciting technologies being introduced to help ...
How Qatar Airways are maximising their ancillary revenue from the World Cup
How Qatar Airways are maximising their ancillary revenue from the World Cup The World Cup is less ...
The importance of apps
The importance of apps IT consulting firm Applause recently conducted a global survey on travel and hospitality ...
Belfast Airport trial service robots
Belfast Airport trial service robots Belfast Airport are the latest to add robots to their customer service ...
Christchurch and Hamburg airports’ partnership. 18,500km apart but side-by-side tackling climate change
Christchurch and Hamburg airports’ partnership. 18,500km apart but side-by-side tackling climate change On 18 October, Christchurch Airport ...
A brief overview of the Asia-Pacific region’s return to travel
A brief overview of the Asia-Pacific region's return to travel After years of COVID-19 travel restrictions, Japan ...
Fraport and Lufthansa’s new joint venture, “FraAlliance”
Fraport and Lufthansa's new joint venture, "FraAlliance" The new joint venture between Fraport AG and Lufthansa has ...
Attracting gen-Z with buy now, pay later
Attracting gen-Z with buy now, pay later Gen-Z sit at the intersection of technology, affordability, flexibility, and ...
Discussing digital transformation with Chamara Perera, Group Head of IT SriLankan Airlines
Discussing digital transformation with Chamara Perera, Group Head of IT at SriLankan Airlines This week I was ...
A nostalgic, passenger experience enhancing initiative – Ontario International Airport
A nostalgic, passenger experience enhancing initiative - Ontario International Airport Ontario International Airport has announced it will ...
TUI and Cepsa Announce SAF Partnership
TUI and Cepsa Announce SAF Partnership Yesterday, 18 October 2022, Europe’s largest travel group TUI and Spanish ...
How Emirates is Capitalising on The Metaverse
How Emirates is Capitalising on The Metaverse In anticipation of the Dubai Metaverse Assembly, a previous article ...
Bamboo Airways Selects Amadeus’ Altéa Passenger Service System (PSS) in Preparation for
Bamboo Airways Selects Amadeus’ Altéa Passenger Service System (PSS) in Preparation for Global Expansion Today, it has ...
Catching a Lift, Ordering Groceries, and Now Grabbing a Coffee. Delta’s Loyalty
Catching a Lift, Ordering Groceries, and Now Grabbing a Coffee. Delta’s Loyalty Partnerships Turning Everyday Life Into Miles ...
Augmented Reality at Istanbul Airport (IGA)
Augmented Reality at Istanbul Airport (IGA) This month, IGA was chosen as the 2022 best airport in ...
Mumbai International Airport Becomes Another of India’s 100% Green Energy Airports
Mumbai International Airport Becomes Another of India’s 100% Green Energy Airports Mumbai’s Chhatrapati Shivaji Maharaj International Airport ...
IBM Interview With Dee Waddell – “It’s a Human Based Industry, It
IBM Interview With Dee Waddell – “It’s a Human Based Industry, It Brings People Together” At this ...
Singapore Airlines Adopts SITA OptiClimb® to Reduce Emissions by 15,000 Tons a
Singapore Airlines Adopts SITA OptiClimb® to Reduce Emissions by 15,000 Tons a Year SITA’s in-flight fuel efficiency ...
Addressing the Challenges of In-Flight Connectivity. Looking at the Wireless Broadband Alliance
Addressing the Challenges of In-Flight Connectivity. Looking at the Wireless Broadband Alliance (WBA) Report Yesterday, on 12th ...
Delta Joins American Airlines and United Airlines in Investment in eVTOL
Delta Joins American Airlines and United Airlines in Investment in eVTOL Yesterday, on the 11 October 2022, ...
Perth Airport Trials Amadeus Biometric Technology with Long-Term Partner Singapore Airlines
Perth Airport Trials Amadeus Biometric Technology with Long-Term Partner Singapore Airlines Perth Airport has been running trials ...
How the Internet of Things (IoT) is Improving Aviation
How the Internet of Things (IoT) is Improving Aviation Simply put, the Internet of Things (IoT) is: ...
Efficient Technology at Terminal 4 Changi Airport
Efficient Technology at Terminal 4 Changi Airport At the beginning of October, Singapore’s Transport Minister S. Iswaran ...
TAP Air Portugal, Connecting the World. Interview with Silvia Mosquera
TAP Air Portugal, Connecting the World. Interview with Silvia Mosquera Next year’s World Aviation Festival will be ...
Korean Air to Use Shell’s SAF From 2026
Korean Air to Use Shell's SAF From 2026 On 30 September, Korean Air signed a Memorandum of ...
What’s Next for Offer Optimisation? Interview with Surain Adyanthaya – President of
What’s Next for Offer Optimisation? Interview with Surain Adyanthaya - President of Travel at PROS As airlines ...
AirAsia Announces Partnership with 12Go to Provide Complete Journey Experience
AirAsia Announces Partnership with 12Go to Provide Complete Journey Experience This week, AirAsia has announced their partnership ...
Social Data Sentiment
Social Data Sentiment It has been a challenging summer for passengers. Booming consumer demand faced off against ...
easyJet Appoints AirFi to Trial Digital Onboard Experience
easyJet Appoints AirFi to Trial Digital Onboard Experience On October 4th, technology provider AirFi was selected by ...
FLYR Labs Announces Avianca as the Adopter of Their Revenue Operation System
FLYR Labs Announces Avianca as the Adopter of Their Revenue Operation System Capabilities Faredirect. xCheck. Bonanza. Newshore. ...
The (Bleak?) Future of Departure Control Systems
The (Bleak?) Future of Departure Control Systems When the Travel in Motion team was brainstorming about what ...
Separating Speculation from Situational Awareness in the Aviation Threat Landscape
Separating Speculation from Situational Awareness in the Aviation Threat Landscape Aviation as a Target As passenger numbers ...
How Can Airlines Maximize Revenue From Existing Visitors?
How Can Airlines Maximize Revenue From Existing Visitors? Improving the sales performance across direct digital channels is ...
Sky Gods – The Price of Our Love of Flying (Documentary)
Sky Gods – The Price of Our Love of Flying (Documentary) This documentary lays out the conflict ...
Airline Ancillary Revenue Reaches $462 Billion in 2021
Airline Ancillary Revenue Reaches $462 Billion in 2021 The 2022 CarTrawler Yearbook of Ancillary Revenue shows ancillary ...
The Uses of Digital Twin Technology in Aviation
The Uses of Digital Twin Technology in Aviation As the boundaries between physical and digital are blurred, ...
Wizz Air Tops CarTrawler Yearbook of Ancillary Revenue
Wizz Air Tops CarTrawler Yearbook of Ancillary Revenue On 27th September the 2022 CarTrawler Yearbook of Ancillary Revenue ...
The Third Horizon of Opportunity – High-Performance Retailing
The Third Horizon of Opportunity – High-Performance Retailing The event season is a great time of year to ...
AirAsia Introduce ‘airasia Holidays’ To Their Super App
AirAsia Introduce ‘airasia Holidays’ to Their Super App This month, the airasia Super App introduced ‘airasia holidays.’ ...
What Is the Future of Airport Parking?
What Is the Future of Airport Parking? 1. Overview of the current situation Airports must include parking ...
easyJet’s New Focus For Net Zero
easyJet's New Focus For Net Zero On Monday 26th September, easyJet revealed their new “roadmap to net ...
Appealing To The New Generation of Passengers Through Omnichannel Retail
Appealing To The New Generation of Passengers Through Omnichannel Retail By 2025, Gen-Y and Gen-Z will make ...
The IAP “Developing a Sustainable Air Hub in Singapore” Blueprint
The IAP "Developing a Sustainable Air Hub in Singapore" Blueprint This September, the International Advisory Panel (IAP) ...
When It Comes to Modern Retailing, LCCs Have a Head Start
5 reasons why LCCs are best placed for advanced retailing For many organizations and industries, the word ...
How Is The Metaverse Being Used In Aviation?
How Is The Metaverse Being Used In Aviation? The inaugural Dubai Metaverse Assembly takes place on 28th ...
Airlines Face Challenges of Service Disruption with Digital Staff Optimization a Key
Airlines Face Challenges of Service Disruption with Digital Staff Optimization a Key Opportunity for Improvement As the ...
In-Flight Connectivity. A Lucrative, Loyalty Building Opportunity
In-Flight Connectivity. A Lucrative, Loyalty Building Opportunity The In-Flight Connectivity (IFC) market is set to double in ...
What is Holding Young People Back From Joining the Aviation Industry?
What is Holding Young People Back From Joining the Aviation Industry? The industry is currently experiencing crippling ...
Phygital: How Cognitive Technology Drives Smart Airline Operations
Phygital: How Cognitive Technology Drives Smart Airline Operations Global air traffic is set to grow to nearly ...
Flexibility is Here to Stay. Amadeus Responds To Demands For BNPL Options
Flexibility is Here to Stay. Amadeus Responds To Demands For BNPL Options With 'Uplift' and 'Fly Now Pay ...
The Impact of the Russia-Ukraine War on Finnair
The Impact of the Russia-Ukraine War on Finnair Russia and Ukraine have been at war since February ...
A customer-focused roadmap to digital airline payments
This is our last article before the World Aviation Festival in Amsterdam in a couple of weeks. We ...
Nick Price, DDID/SSI, and the “Control Yourself” Interview
Nick Price, DDID/SSI, and the “Control Yourself” Interview During an interview at Phocuswright Europe, Nick Price described ...
Kansai Airports Introduce Interactive Customer Service Robots to Improve Airport Retail
Kansai Airports Introduce Interactive Customer Service Robots to Improve Airport Retail In late August, Kansai Airports introduced remote ...
The Benefits of Emirates’ $2 Billion Investment in Their Inflight Experience Are
The Benefits of Emirates’ $2 Billion Investment in Their Inflight Experience Are Felt “While others respond to ...
3 Growth Zones for Airlines: How to Use Technology to Empower the
3 Growth Zones for Airlines: How to Use Technology to Empower the Industry The global crunch in ...
“BER Runway” – Virtual Queuing in Berlin with Berlin Brandenburg Airport (BER),
“BER Runway” - Virtual Queuing in Berlin with Berlin Brandenburg Airport (BER), Copenhagen Optimization, and CLEAR BER ...
Closing the PX Gap: From Dots to Big Picture Insight
Closing the PX Gap: From Dots to Big Picture Insight Understanding passenger flow throughout the airport terminal ...
Tickets – Can We Live Without Them?
Tickets - Can We Live Without Them? The commercial airline world has for decades revolved around one ...
Is the Aviation Industry Primed to Accept Crypto Payments?
Is the Aviation Industry Primed to Accept Crypto Payments? Currently, only approximately 15,000 businesses worldwide accept Bitcoin ...
“What Are You Looking Forward to at This Year’s World Aviation Festival?”
"What Are You Looking Forward to at This Year's World Aviation Festival?" In advance of the upcoming World ...
The Critical Need to Digitize Travel Document Verification
For decades, passengers and airlines alike have been suffering from the inconvenience of the manual processes surrounding physical ...
Delta Airlines PARRALLEL REALITY™ Personalised Display Screens
Delta Airlines PARRALLEL REALITY™ Personalised Display Screens Delta Airlines partnered with Californian start-up Misapplied Sciences with the ...
Digital Solutions for Aviation Industry to Increase Revenues by Enhancing PAX Experience
Passengers Volumes are Recovering. Opportunity or Disaster? After almost two years of pandemic precautions and concern with the ...
Alaska’s Electronic Bag Tags Set to Reduce Time Spent Checking Luggage by
Alaska’s Electronic Bag Tags Set to Reduce Time Spent Checking Luggage by 40 Per Cent Alaska airlines are ...
Are airlines already on the path to sustainability? Or is Net Zero
As the impact of climate change becomes more apparent with each passing day, the airline industry, which accounts ...
Buy Now Pay Later Flights?
Buy Now Pay Later Flights? The vast majority of flights currently follow a pay up front model. However, ...
Copenhagen Airports: Architects of the Future Airport
Copenhagen Airports: Architects of the Future Airport Copenhagen Airport (CPH) has been appointed the most efficient airport in ...
United Airlines Pays $10 Million Pre-Delivery Payment for eVTOL Aircrafts
United Airlines Pays $10 million Pre-Delivery Payment for eVTOL Aircrafts United Airlines’ payment to Archer Aviation has ...
Airports Achieve Three Seconds per Touchpoint with the Digi Yatra App
Airports Achieve Three Seconds per Touchpoint with the Digi Yatra App After years of trialling, the Digi ...
The Future of Dynamic Pricing for Airlines
The idea of dynamic pricing – optimizing prices based on demand and propensity to buy – is not ...
Is this summer’s baggage crisis an innovation opportunity?
Is this summer's baggage crisis an innovation opportunity? BBC News published an article this summer about the ...
Green aviation: 5 schemes to help achieve sustainability in airline operations
The aviation industry connects people and countries, opening the gateway to many economic and social opportunities. Given the ...
Aviation Decision-Making Requires Advanced Technologies
Aviation Decision-Making Requires Advanced Technologies For aviation to be successful, many complex airport operational tasks must be ...
Using airport charges as levers for growth, efficiency and sustainability
Flexible pricing is the way of the future, says ACI – and Veovo Airport charges, a much-debated topic ...
7 Myths of AI-Powered Pricing Demystified
Airlines have concerns and incorrect assumptions about the role of AI in powering the future of pricing. In ...
How Digitized Services Are Elevating Passenger Service in this Summer of Airline
So many of us have been there. The one last errand before you rush to the airport. Making ...
Dipping your feet in customer segmentation
There has been a lot of talk about customer segmentation and personalisation in the past few years. However, ...
Connected Airports: The Path To A Productive And Efficient Future
People travel for a variety of reasons. Those reasons are unlikely to fade away. Staying locked in is ...
How technology can help airlines maximize cargo utilization
Disruption is the new normal for businesses in every industry. In the travel and transportation space, airlines are ...
Digital Innovations – A Necessity for the Travel and Retail Industries in
The beginning of 2020 brought with it the hopes for a new decade. The year which started with ...
What’s the Future of the PSS?
While there has been much talk and debate since IATA published their vision of a world of offers ...
Airport Mobility is a $70 billion untapped opportunity for the travel industry
Global Airport Mobility – comprising journeys taken to and from the airport by consumers - is a $60-70 ...
The Modern Multi-cloud Reality
Enterprises increasingly look to cloud to accelerate innovation processes, bring products to market faster, construct resilient supply chains, ...
Why should airlines care about offers and orders?
In part one of our blog series, we examined how transitioning to an offer and order model would ...
How Air Malta Is Reinventing Its Digital Experience – Part 2
The face masks are off, those big conferences with thousands of people are back on the calendar, and ...
At the crossroads: remaining on traditional PSS or entering the brave new
The pandemic brought the airline industry to a standstill. Not only were flights and aircraft grounded and much ...
Case Study: Managed Services Support For Europe’s Largest Airline In ServiceNow ITSM
The Client The client is an aviation group with operations worldwide comprising over 110,065 employees. The ServiceNow solution ...
Technology: Taking the Airlines Testing Industry To The Future Faster
With the advent of modern technologies impacting every industry, the travel sector has been ahead in terms of ...
Why is NDC taking so long?
I keep hearing the same concerns about the perceived speed of the transition to airline digital retailing, whether ...
Case Study: Lufthansa Cargo Soars Toward Cloud Readiness With Mindtree And TIBCO
During the global pandemic, Lufthansa Cargo faced many of the same challenges as other airlines: decreased passenger flights ...
Integrating your Construction Data with Integrity
There is arguably no more important step in the data lifecycle process than integration. When we move to ...
How Air Malta is Reinventing Their Digital Experience
We’re hearing the church bells ringing, the waves of the Mediterranean Sea crashing into one of Europe’s most ...
Swedavia Airports Meet Environmental Challenges by Embracing Tech
As airports adapt to new environmental requirements, technology steps up to help them keep track of their carbon ...
What will air travel look like in the metaverse?
In a famous interview in 1995, Bill Gates explained the Internet to Dave Letterman, the host of a ...
One Order: The proof of the pudding is in the eating
One Order: The proof of the pudding is in the eating NDC has transformed airline distribution. Well, ...
Take Air Passenger Experiences to a Higher Plane with Smart Data Capture
The air travel industry was hit hard by pandemic lockdowns and restrictions. Among the challenges for airports and ...
Biometric ID To Speed Up Passenger Process As Changi Airport’s T2 Reopens
The Changi Airport Group, which manages Singapore's Changi Airport, has announced a phased re-opening of the refreshed and ...
Last Call for Customer-Centric Retailing
From this week, face masks are not mandatory anymore on European Union flights and airports (except in Spain ...
The Trouble with TOBT… and how machine learning can improve it
Airport performance relies on accurate off block times. Operators have all the data to make it so. It’s ...
5 questions airlines should ask about their transition to Order management
When low-cost carriers designed their business models to simplify their business and reduce costs, they went ticketless. But ...
Putting the (NDC) cart before the (distribution) horse
Even though NDC has been around for several years, there are still many airlines either planning an implementation, ...
An Uncompromising Approach to the Highest Data Security Standards
Carriers should look for a software provider with a data-first, cloud-based mentality, which means putting data security front ...
What’s up with I.T? Attracting top and diverse talent to the aviation
Whilst we see the light at the end of the runway in regards to the COVID-19 pandemic, there ...
Every Day is Earth Day in Aviation: IATA’s Fly Net Zero Update
As we mark Earth Day this Friday, we thought to look at the airline industry's progress on sustainability. The ...
ApronAI Case Study – Reducing Kerosene Costs
ApronAI Case Study - Reducing Kerosene Costs Historically it has always been labor costs representing the largest ...
5 points to watch for business travelers who pick rail as an
While safety, on-time performance and cost effectiveness made air travel the preferred mode of transport for business travelers, ...
Seven Key Benefits of Aircraft Digitalisation
Valour Consultancy has published a new report, “The Market for Connected Digital Applications – 2022”, which offers an ...
How Airline Business Travel Is Changing and Why That’s Okay
A new report by IdeaWorks and CarTrawler reveals how the COVID-19 pandemic, technology and greater awareness of the ...
Aviation tech innovation in 2022 – time for a new mindset?
Aviation tech innovation in 2022 – time for a new mindset? As the global travel industry ...
Off To The Cloud With Digital Transformation
Off To The Cloud With Digital Transformation Digital transformation is no longer an option. In fact, it’s a ...
The ‘AI’ Promise – A New Era of Airline Retailing. In discussion
As airlines emerge from the COVID-19 pandemic, what trends will outlast the recovery? The pandemic was the single ...
Airports need to be in I.T to win I.T – The latest
COVID-19 has caused an unprecedented challenge to the aviation industry, requiring lower IT spend in line with depleted ...
Have customers regained confidence in air travel yet?
Exactly two years ago, Switzerland, where I live, imposed a lockdown on the population, following the WHO announce ...
Airports Commit to Supporting Airbus’ Hydrogen-Power Program
Airbus has announced an ambitious strategy to decarbonise the air transport industry, with the ZEROe project—which explores zero-emission ...
When Airports Think Like Tech Companies
During the Aviation Festival London, Sjoerd Blum, Chief Information Officer, Royal Schiphol Group, suggested airports should think of ...
Digital Consumer Retail Trends Airports and Airlines Should Keep In Mind
The recently published Travel Retail Consumer report by analysts at m1nd-set, Future trends impacting travel retail, offers several ...
Airports Embrace Seamless Service and Disruption Management to Stimulate Recovery and Ensure
During the Aviation Festival, London, the Keynote Airport CEO Panel discussed how airports could adapt their services and ...
Retooling revenue management for the entire organization
Retooling revenue management for the entire organization Over the past two years, uncertainty has become the new normal ...
What Is the Future of Business Travel?
Business travel is dead. Long live business travel. During a panel hosted by Guy Johnson, News Anchor, Journalist ...
On Getting AI to Fly Right for the Evolving Marketplace
Artificial Intelligence (AI) and Machine Learning (ML) are critical tools in the modern airline competitive toolbox, but they ...
Airlines Discuss Rebuilding the Value Proposition of Loyalty for the GenZ Generation
What price do you put on loyalty, and how do you make that currency grow in ways that ...
Stroopwafels in demand: Corendon launches in-seat ordering
Stroopwafels in demand: Corendon launches in-seat ordering While prevalent already at sporting venues and on trains in-seat ordering ...
Consumer Data Informs Brand Strategy as Airline Marketing Teams Adjust to New
Consumer Data Informs Brand Strategy as Airline Marketing Teams Adjust to New Normal The COVID-19 pandemic has re-shaped ...
Optimization Software Helping to Address Labor Challenges
The aviation industry is rebounding from the pandemic with flights having resumed and passenger confidence rising. There still, ...
Airlines Adopt New Revenue Management and Continuous Pricing Strategies to Compete Amidst
What do you do when your crystal ball cracks? In a panel discussion led by Sinead Finn, ...
NDC: Steps towards a new distribution landscape
From its very inception, IATA’s New Distribution Capability (NDC) has evoked heated debate. Sometimes that debate is related ...
CEO Fireside Chat: JetBlue and Breeze on responding to new market conditions
During the Aviation Festival, London, Guy Johnson, News Anchor, Journalist and Aviation Enthusiast, Bloomberg, David Neeleman, Founder JetBlue, ...
American Airlines’ Alison Taylor on Enhancing Travel Retailing to Drive Recovery
During a breakout chat conducted at Aviation Festival, London, Alison Taylor, Chief Customer Officer, American Airlines, shared some ...
Context is Everything
Context is everything: decoding post-pandemic demand through new data points Airlines need to sell the right product ...
Airlines Adopt Payment Strategies To Attract More Customers and Secure Financials Amid
During the Aviation Festival in London, an expert panel of airlines and payment services providers discussed some of ...
Five key takeaways from World Aviation Festival with Mike Parkinson
It’s been a short while now since World Aviation Festival, which as always, was a pleasure to speak ...
Agility, Confidence, and Transformation
FLYR | Highlights of 2021 and What 2022 has in Store While the past 18 months dealt ...
COVID Crisis Spurs Airlines to Double-Down on NDC and Other Digital Merchandising
During the closing keynote panel on Day One of the World Aviation Festival, London 2021, a panel of ...
Intelligent airlines: Discover the new potential – embrace, emerge, and evolve
The aviation industry was among those most impacted by COVID-19. While the industry is still reeling under the pandemic's ...
The lessons learned from providing payment orchestration for airlines
International airlines have, by necessity, some of the most complex payment ecosystems of modern merchants, and an equally ...
Undisrupt: Bringing Power Back to Airlines
The travel industry has been disrupted Historically, the relationship between airlines and travel agencies was one in which ...
Passengers Welcome Biometrics, IATA Finds
According to the latest Global Passenger Survey (GPS) published by the International Air Transport Association, passengers welcome the ...
The travel industry has a payments problem. It’s time to fix it.
The financial impact of the COVID-19 pandemic has been huge for the travel industry. Finding a new way ...
How travel brands can use AI to cross-sell online
Using Machine Learning based AI technology to drive tangible commercial results for airlines, hotels and other travel companies. ...
Olivier Krüger, CEO Lufthansa Systems: Shaping a sustainable future for aviation
The aviation industry is hugely important for people and the economy. At the same time, it bears a ...
Choreographing the New Distribution Capability ecosystem
It is incredible to see how much things have transformed for the airline industry! To understand just how ...
How Fintech will Drive the Travel Industry’s Recovery
The pandemic challenged leisure travelers and travel brands in a way few events have done before. It was ...
Venturing beyond dynamic pricing to personalized pricing
While the airline industry was the first to introduce advanced revenue management techniques to the world, including the ...
A New Digital Retail Reality – The Future Belongs to the Bold
When it comes to travel, digital behaviours, online retail expectations and strategic airline investments, COVID-19 truly changed the ...
Low-Risk Revenue Management (RM) Optimization
Evaluating Model Performance Prior to Implementation Antiquated revenue management software, relying on legacy forecasts, has limited airlines’ ability ...
Ancillaries Are Going Strong, And Just In Time Too
Airline ancillary revenue is starting to recover, reaching $65.8 Billion in 2021, a 13% increase over 2020 ($58.1 ...
FLYR Labs applies AI and machine learning to help airlines reach new
The global pandemic created additional challenges in our already complex, competitive industry and resulted in an estimated $370B in ...
Airlines Ramp Up for Reopening
After an unprecedented, prolonged closure of international borders, the skies are opening again, and airlines have reason to ...
easyJet holidays boosts margins by creating the perfect holiday package in real-time
Overview As a pioneer in the commercial air travel space for the past 25 years, easyJet developed a ...
The strategic considerations most travel providers are all too eager to overlook
Taking to the skies again after a long hiatus is tricky business, especially for those who considered themselves ...
B2B Channels: Making the Most of a Powerful Sales Force
Flex Travel Solutions Medium Blog: flextravelsolutions.medium.com Flex Travel Website: flextravelsolutions.com As the travel industry finds its way back ...
How Buy Now, Pay Later Grows RASM and Reduces Reliance on Fare
Sipping a citrusy umbrella drink with your toes toying in sugar-white sands. Far from the big city, summiting ...
Europeans Are Eager To Travel Again: Here’s What They Want Most
There’s good news in store for European airlines and airports during the winter season. A new study of ...
The smarter airport – How can making intelligent decisions transform an airport’s
Smarter airports – it’s a description we hear a lot, but it means different things to different people. ...
How precision marketing can boost direct sales for airlines
Driving web traffic is a key objective for airline marketing teams. Whether using search engines, social media or ...
Hey! Don’t Sleep on Pinterest
First, I am not a social media influencer or guru or anything close to that. I’m more of ...
KLM Puts Globetrotting Back on the Map, and We’re Going Places
After prolonged isolation due to COVID-19, people are eager to return to the skies and explore far-flung places. ...
Juggling many components: Airport Cybersecurity in a COVID-19 World
Aviation has been severely impacted by the COVID-19 pandemic with travel restrictions and dramatic declines in air traffic. ...
Google Ups the Ante on Flight Search as IATA Confirms Net Zero
The big announcement from this year’s IATA Annual General Meeting—a commitment by IATA member airlines to reach Net ...
New Aims For Luxury In Airport Retail Inspire Green Re-Think on PaxEx
The latest report from airport retail analysts at m1nd-set is an eye-opener in terms of what it suggests ...
Rethink, Rebuild, Recover – Digitally
[blockquote text="It’s exciting to look ahead to the WAF Expo, not only for the thrill of actually being ...
Future Focus: Q&A with IAG Group Head of Innovation, Dupsy Abiola
An area of highlight for many delegates at an industry conference such as World Aviation Festival, are panel ...
Sabre Travel AI TM : driving innovation and creating differentiation in the
Most people today have experienced AI and ML in their everyday lives in one way or another, from ...
Three Things to Celebrate as Air Travel Recovers
We may not have seen a recovery for aviation - yet - but we see some signs of ...
The changing landscape for airline technology and distribution
Cory Garner, Co-CEO, Travel Technology Research, in conversation with Henry Harteveldt, President, Atmosphere Research Group explored the shifting landscape for ...
Persistence of Vision—Emirates Finds Prime Time for New VR Flight Show
Persistence of vision is the brief lingering effect of images on the retina (for around 1/16 of a ...
20 Years On, Aviation Reflects on Lessons Learned from 9/11
On the day of the attacks, I was in New Orleans attending the Air Carriers Purchasing Conference (ACPC). ...
Aviation Adapts to Change Through Tech
Adapting to change is a fundamental requirement of survival. Embracing change is a core quality of trailblazers and ...
A Brief State of Affairs: Airline Payments 2021
It’s now nearly 1.5. years since the pandemic started and the recovery is slowly but surely happening. From ...
Airport technology priorities in a time of pandemic
Although the airport industry has already made significant progress in its recovery from the COVID-19 pandemic, the next ...
Slow to Go: Government Policies Override Vaccine Advantage
Qantas has announced plans to re-open limited international routes based on government projections that Australia will reach an ...
Airline CFOs are Moderately Optimistic and IATA Travel Pass Advances
Airline CFOs are feeling moderately optimistic for the future as the global vaccine roll-out continues. The International Air ...
The Sturdiest Alliance and Other Insights from the Datalex/IdeaWorks Big Book of
Datalex and Ideaworks have published their Big Book of Airline Data for the 2020 Financial Year, offering some ...
Retail Forward: What could be better than the worst?
Let’s get the ugly out of the way. IATA surprised no one by confirming that 2020 was the ...
A Challenging Summer For Europe’s Airlines
We are well into the peak Northern summer season but you’d be excused for not recognising it as ...
Looking at the glass half full: The increase in Digital Transformation within
Digital Transformation is not new in any industry and in particular aviation. Digital Transformation programmes are often a ...
Inflight retailing: Let’s get digital! Part Two
Last week we shared the first part of a thought-leadership roundtable featuring thought-leaders from three companies providing digital ...
Summer Air Travel Cooler Than Desired as International Travel Chills
Airlines report a chilly summer with demand significantly below pre-COVID-19 levels, and ongoing restrictions on international travel restrictions ...
Tokyo Airports Turn to Biometrics As Olympics Begin
Passengers Want To Cut “The Hassle” Out of Flying Under COVID-19 Rules As the Olympic games begin, Tokyo ...
Inflight retailing: Let’s get digital!
The age of digital inflight retailing is upon us! Airlines across the spectrum, from full-service legacy carriers to ...
Safeguarding the future of travel
Why it is time to rethink payments and liquidity in the travel industry The travel industry has been ...
Is your airline’s loyalty platform holding you back?
Airline loyalty programs are a prime asset for developing deeper engagement with members and packaging personalized offers. Yet, ...
Airport Retailers Reopen With Fresh, Digital, and Sustainable Strategies to Boost Sales
As air travelers return, airport concessionaires reopen with creative new strategies to encourage passengers to linger and spend, ...
Vaccine Proof: International Air Travel Advances With Digital Health Pass Support
International air travel to the UK is getting a booster shot from digital tools, which help passengers confirm ...
Intermodal. The opportunity airlines can’t afford to miss.
The travel industry is working hard to reduce its impact on climate change. Travellers are acutely aware of ...
The industry transformation to dynamic offering
In 2020, the airlines’ mechanism to create and manage offers continues to rely on traditional fares and ancillaries ...
Big Bets on Planes and Better Plans for Operations Ahead
Last week, United Airlines made a big, bold bet on the future of airline operations domestically and beyond ...
Continuous Pricing, Dynamic Offer Generation and the Transition to True Customer Centric Airline Retail
Download the new Datalex White Paper for exclusive insights here. The COVID-19 pandemic has caused havoc for traditional revenue ...
We made it this far. Now what?
There’s no other way to say it: The past 15 months have been sheer hell. And, while parts ...
Getting the Most of AI
What you need to know about the new NIST Anti-Bias Proposal Artificial Intelligence (AI) applications have the potential ...
Getting back to Business: As customers return to the skies, it’s time
After suffering through the Covid-19 downturn, airlines will want to recover revenue from every opportunity, but this requires ...
Health Passes To Ease Reopening for Summer Travel in Europe and Across
While COVID-19 still impacts our everyday lives, the broader adoption of vaccines is encouraging a reopening of borders. ...
Advancing Innovations that Support Airlines Across the New Travel Landscape
Over the past 12 months all sectors and communities have been united in a global call to action ...
The Money Shot: What’s the future of payments for airlines in a
Airlines need rapid access to funds to keep their high cash-burn businesses going even in the best of ...
Contactless & Discoverability: How people operate, work in, and experience airports
As a trusted solutions provider for leading aviation companies, the LocusLabs team keeps a close eye on how ...
Payments will be even more pivotal for airlines post-pandemic
The journey that a payment takes between airline passengers and the airline company involves many steps, but it ...
Flying Thistles: what it takes for airlines to flourish in prickly times
The past may be a prologue in many ways. But, during the Covid-19 pandemic, the past has become ...
Travel recovery goes beyond planes in the sky. It’s a new exchange
Winning business is hard. Most successful companies will tell you that retaining customers is far cheaper than acquiring ...
The Future of Airline Sustainability In Recovery Mode
The airline industry faces both short-term and long-term challenges to its stability and growth. While meeting the challenges ...
How Targeted Ancillaries Can Win Back Customer Confidence
Airline retail has shifted, and rightly so, to focus on safety and reassurance, supporting customers with the vital ...
Rethinking Airline Retailing for Recovery and Beyond
Just getting passengers back in the air is imperative to the recovery of the airline industry. But what ...
Airlines must improve on digital or fail
Travelers are expecting more from their online experience - now airlines must deliver A recent survey from Trustly ...
Biosecurity and Contactless Travel in Focus as Airlines Plan For Recovery
The Covid-19 pandemic is a historic challenge for aviation. In 2020, SITA data showed a 44% reduction in ...
Accelerating the pace of digital transformation
The COVID-19 pandemic has had a devastating impact on the aviation industry. As a leading airline IT provider ...
How can Airlines Retail at Speed Post-COVID?
Greater Offer Control, Faster Reaction Time to Market, Sophisticated Self-Service tools, Real-Time Response Capability, Automation. These are the ...
Changes Are Here to Stay – Crisis fosters Collaborations in the Industry
The history of medicine teaches us that every pandemic ends in two ways. On the one hand, there ...
Managing the crisis at KLM
This interview was conducted at the World Aviation Festival Virtual on 24th September in 2020. Any reference to the ...
How can airlines navigate the COVID-19 holiday season and other pandemic headwinds?
Travel and Transportation industry leader Greg Land on why many airlines are still in crisis mode and how ...
Putting Technology to Work: Partnering to get the tourist industry back on
Author: Chiara Quaia, VP Market Development - Travel, Mastercard The COVID-19 pandemic has grounded much of the tourism ...
Keynote Interview: What is the outlook for global aviation in 2021?
Guy Johnson interviews IATA CEO Alexandre de Juniac to discuss the ongoing impact of COVID-19 on the aviation ...
The biggest pain points in air travel and how to (finally) address
Lufthansa Innovation Hub analyzed 15,000+ airline reviews on TripAdvisor with NLP for an objective analysis on how to ...
Ready for Recovery: Key Strategies for Airline Revenue Managers
By Justin Jander At the end of March, I hosted a webinar called Dealing with Demand Fluctuations. The ...
Do You Wish Air Travel Was More Personalized?
Etihad Airways is giving its guests more choices by migrating to IBM’s public cloud. Since its inception in ...
Increased Traveler Engagement is Key to Recovery for the Aviation Industry and
Author: Kian Gould, Founder and CEO of AOE The aviation industry, travel retail as well as airport- and ...
What permanent changes did 2020 bring airlines?
This year has brought monumental change to airlines, and many industry professionals are wondering, “What new things will ...
Three Key Ways Virtual Cards Are Supporting Airlines
Author: Chiara Quaia, VP Market Development – Travel, Mastercard 2020 will be forever remembered as the year that ...
Five key findings from an East Asian traveler sentiment survey
By Xiaowei Zhang, Research & Intelligence Analyst Asia at Lufthansa Innovation Hub. This article was originally published on ...
The offer: airlines’ greatest asset in these crucial times
The world of travel and aviation has been turned on its head by the effects of the COVID-19 ...
We are in this together!
An astonishing $123 billion in state support has been committed from governments to airlines in the past couple ...
Top 5 keys to keeping travel customers loyal during the rebound
Author: Rob Fagnani, VP of Business Development, Formation The travel industry has long been considered a leader in ...
What will the future of travel look like?
For the aviation industry these are, without question, unprecedented times that require novel thinking. However, it is our ...
Solving major challenges confronting airlines and travel retail by implementing an Omnichannel
Author: Kian Gould, Founder and CEO – AOE Most airlines with an inflight retail business have also had ...
Strategies to Recharge Airline eCommerce
By Stanislava Yordanova Part I Airline Shopping and Distribution Recently, I’ve been reading a lot about airline recovery, ...
Why SharePoint can’t solve your Challenges for Managing Operational Documentation
SharePoint is often the first solution that comes to mind when companies are looking for ways to manage ...
Beyond the Envelope – Re-imagining the Airport for Uncertain Times
Author: Solomon Wong, President and CEO, InterVISTAS Consulting Group If we were to reimagine designing an airport from ...
5 reasons low fares alone won’t win back travelers
Author: Rob Fagnani, VP of Business Development, Formation While COVID-19 still looms large in the minds of the ...
AI Chatbot Lia Accelerates Enquiry Handling and enhances Customer Service for Montenegro
Montenegro Airlines recently employed Lia as their customer care and sales agent on the Montenegro Airlines website for ...
Is Airline Retailing the answer to the current state of the aviation
Currently, many airlines are focused on restructuring during this period of 2020. A number are also taking the ...
Can AI save Aviation?
During the pandemic peak, it was just a matter of survival. All airlines, airports and ground handlers had ...
Seven predictions on how tech will shape travel and mobility in the
Gleb Tritus, Managing Director of the Lufthansa Innovation Hub, discusses how the 2020s will become the most pivotal ...
What 2020 Has Taught Us About Customer Service Agility in Travel &
Author: Edmund (“Edd”) OvingtonVP, Global Partnerships and Major Accounts at Unbabel If nothing else, 2020 has been a ...
How can airlines earn more revenue with an optimized payments infrastructure?
By Vojin Rakonjac, Head of Payment Solutions, Voyego Airlines have complex payment processes that occur through various sales ...
Restart and Re-Acquire: Tactics for Airline Recovery
March 2020 was a month unlike any other for the airline industry. Within a few days, domestic and ...
When airlines are AI-borne, customers take flight
Successful airlines have always utilized their proprietary data for a competitive advantage. As COVID-19 has upended the world, ...
The top five questions airlines need answers to in a post-COVID-19 world
What business models and strategies promise the biggest likelihood of success for airlines as well as F&B and ...
The Importance of Planning for Airlines
It is hopefully a short-lived Normal, but currently, it is the new Normal: airlines and airports are facing ...
The Travel Payment value chain, impact of COVID-19 and what’s next?
The economic impact of COVID-19 has exacerbated existing challenges for the travel industry, while adding significant new pressures. ...
Accelerating COVID-19 recovery in the travel and transportation industries
By Dee K. Waddell, Global Managing Director, Travel & Transportation Industries at IBM “It is not the strongest ...
Coronavirus: why travel brands need to embrace change and innovate
The coronavirus pandemic has changed the world as we know it. It has shaken the global economy into ...
Strategies for the post-COVID-19 future of airline travel retail and F&B
In the unprecedented drama of the current business climate it is crucial to remember that, as airlines focus ...
Keynote Interview: Nathalie Stubler, CEO, Transavia France
Nathalie Stubler, CEO of Transavia France joined us at the World Aviation Festival in 2019 and sat down ...
The Deafening Silence Of Depressed Demand-One Travelers’ View From Singapore
by Judson Rollins FEBRUARY 21, 2020 This article originally appeared on Kambr Media – check out this link and more for the ...
How Airlines Embrace Of Social Media Is Evolving After A Decade Of
by Lauryn Chamberlain FEBRUARY 25, 2020 This article originally appeared on Kambr Media – check out this link and more for the ...
How Amadeus Aims To Improve Airlines’ Network Planning Capabilities
by David Kaplan MARCH 2, 2020 This article originally appeared on Kambr Media – check out this link and more for the ...
the gamification of airline loyalty
by Jack Chen MARCH 3, 2020 This article originally appeared on Kambr Media – check out this link and more for the ...
what does The coronavirus mean for aviation now?
by David Kaplan MARCH 4, 2020 This article originally appeared on Kambr Media – check out this link and more for the ...
Travel Tech: Maximizing revenue across the traveler’s journey
A white paper by Henry Harteveldt and Enterprise Ireland New research undertaken by Atmosphere Research has uncovered that ...
how american’s and alaska’s alliance impacts west coast competition
by David Kaplan FEBRUARY 19, 2020 This article originally appeared on Kambr Media – check out this link and more ...
Demystifying ai for airlines
by David Kaplan JANUARY 21, 2020 This article originally appeared on Kambr Media – check out this link and more for the ...
why airlines need to embrace ‘era of complete retailing’
by Enterprise Ireland JANUARY 27, 2020 “Entering the era of complete retailing is the next frontier for travel retailers, where ...
air cargo load factor metrics can be misleading
by Joseph Vito DeLuca FEBRUARY 4, 2020 This article originally appeared on Kambr Media – check out this link and more for ...
what arc’s stake in nutravel says about airline’s retailing tech needs
by David Kaplan FEBRUARY 6, 2020 This article originally appeared on Kambr Media – check out this link and more for the ...
amadeus acquires optym’s sky suite to improve airline network forecasting
by David Kaplan February 3, 2020 This article originally appeared on Kambr Media – check out this link and more for the ...
Keynote Interview: Anne Rigail, CEO, Air France
Anne Rigail, CEO of Air France joined us at the World Aviation Festival in 2019 and sat down ...
KEYNOTE INTERVIEW: MEHMET NANE, CEO, PEGASUS AIRLINES
Mehmet Nane, CEO of Pegasus Airlines joined us at the World Aviation Festival in 2019 and sat down ...
The Airline Digital Index (ADiX), Benchmarking the digital performance and maturity of
Lufthansa Innovation Hub research Digital transformation is arguably the greatest threat to well-established companies in a variety of ...
The Good And Bad Of Airline Loyalty/Rewards Changes
by David Kaplan JANUARY 13, 2020 This article originally appeared on Kambr Media – check out this link ...
Delta’s Ed Bastian At CES: What Air Travel Will Look Like 2020-2025
by David Kaplan JANUARY 8, 2020 This article originally appeared on Kambr Media – check out this link and more ...
What Are Airlines’ Digital Retailing Challenges In 2020?
by David Kaplan JANUARY 8, 2020 This article originally appeared on Kambr Media – check out this link and more ...
Airport T.EX Panel: How can we best use partners and airlines to
Heathrow, WestJet, IndiGo and Microsoft joined us at Airport T.EX in 2019 as part of a panel to ...
Keynote Interview: Felix Antelo, CEO, Viva Air
Felix Antelo, President and CEO of Viva Air joined us at the World Aviation Festival in 2019 and ...
Investing in Your Travel Customers’ Shopping and Booking Experience
By Doug Gaccione, Executive Vice President Global Growth at Switchfly Today’s travel climate is both complex and fragmented, ...
The Definitive Guide to Customer Service in the Era of Messaging &
By Conversocial It was in 2008 that British Airways became one of the very first airlines to introduce ...
Rethinking Loyalty – Practical Tips for Innovation
Expedia Partner Solutions and Points carried out a benchmarking survey to assess the state of customer loyalty in ...
Thinking of building your own passenger communications platform? Here’s what you need
Building, personalising and sending millions of notifications each year to keep your passengers informed throughout their journey is ...
Create Relevant Offers with the Power of Personalization
Airlines have access to a wealth of customer data, and now customers are expecting that it be put ...
2019 Airline Digital Retailing Survey – Latest Airline Industry Trends
Do you want to know the latest airline industry trends? Is generating more ancillary revenue still a top ...
Keynote Interview: Alexandre de Juniac, CEO, IATA
Alexandre de Juniac the CEO of IATA joined us at the World Aviation Festival in 2019 and sat ...
The State of Airline Digitization: Expectations Meet Reality
Pressure To Transform It’s easier to have confidence in your business strategy when your team has deep industry ...
A Retail Strategy for the future. INterview with annelie nassen, evp global
As technology continues to develop at a rapid pace, how can airlines design their retail strategy with future ...
Transforming the passenger experience. An Interview with Joel Goldberg, CDO, Wizz Air
What are the biggest challenges in terms of integrating digital technology into the aviation industry? While I am ...
Facebook Research “Forging loyalty in the modern travel market”
Find out what today's consumers expect from travel companies and what leads travellers to stay loyal to travel ...
5 Ways Airlines Can Improve Their Customer Experience with MaaS Solutions
According to Forrester Research, on average, US airlines are leaving $1.4 billion in annual revenue untapped by not ...
The dangers of traveling with bad customer support
Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support ...
3 ways your customers are transforming travel payments
Why travelers expect new ways to pay Admit it, you’ve never really loved paying for travel. If you’ve ...
Data driven solutions to enhance travel experiences from start to finish
Big Data and Artificial Intelligence (AI) have been buzz words in the travel industry for some time. Big ...
Aligning with the UAE Vision 2021
How startup incubators can support the government in reaching its missions through collaboration, co-creation and democratizing entrepreneurship In ...
From Vision to transition
NDC (New Distribution Capability) became, since its start in 2012, a necessity for airline distribution. Although the NDC ...
Combating Buy Down through Airline Dynamic Pricing
A common rule of thumb in airline revenue management is that travelers tend to buy the lowest fare ...
How Virtual Interlining can benefit airlines
Technology is changing how the world travels. Here’s how Virtual Interlining solutions can help airlines adapt and grow ...
Why event visibility is make-or-break for airline demand forecasting + key events
No airline revenue analyst needs to be told events are major catalysts for demand. Almost every revenue analyst ...
Plain vanilla programmatic marketing strategies do not cut it anymore
I am sure you have been there. When someone knows a topic really well you will get a ...
The integrated future of ground operations
Putting passengers first no longer means sacrificing other business goals. Rely on an integrated planning approach that delivers ...
Realtime Customer 360 in Travel and hospitality
The Fourth Industrial Revolution can be described as a range of new technologies that are fusing the physical, digital ...
Why Airlines Should Embrace Chatbots To Improve Customer Experience [Infographic]
Every day billions of people turn to chat platforms to stay in touch with their family and friends. ...
How airlines can increase hotel ancillary performance
Airline websites these days aren’t just about selling flights. In fact, modern airline websites provide a 360 travel ...
Products. Not Projects.
Developing a Best-In-Class Fare Marketing Platform While digital innovation isn’t easy, not innovating can be just as bad ...
Nice Nebeneinnahmen: Merchandising Tips From The IdeaWorks and CarTrawler Ancillary Report
IdeaWorks and CarTrawler have published their most recent Top 10 Airline Ancillary Revenue Rankings which includes a look ...
New revenue streams for Airlines: how 3rd Party Ancillaries and Destination Content
Growing your booking value in the airline industry involves increasing the revenue coming from ancillaries. Airlines have been ...
DEFINING THE FUTURE OF TRAVEL AT SKIFT GLOBAL FORUM
Where international travel was once the privilege of an elite wealthy few, it is now accessible to all, ...
5 Ways to Grow Airline Ancillary Revenue
It was on my last long-haul flight back home: premium economy cabin – half empty. And I thought: ...
Your travel business will take off with a pay-over-time option
The travel industry needs to respond to the shifting demands of its customers, from discovery to check-in. This ...
The Spotification of Transport: Seamless MaaS and the Future of Getting There
Today’s patchwork of travel reservations made in various legs covered by independent transport services from home to the ...
Conversational commerce and the aviation industry: it’s time to say hello
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and ...
TTG Diversity & Inclusion in Travel conference
Travel & Tourism is probably the most vibrant and exciting global industry of all. Taking in all its ...
Better Baggage Tracking Systems Yield Positive Results, SITA Reports
SITA’s 2019 Baggage IT Insights report shows that airline industry initiatives to improve baggage tracking have yielded positive ...
5G Takes Off At World’s Airports And In The Skies
High capacity, high speed 5G connections are launching around the world, enabling a host of new services at ...
GTMC’s Adrian Parkes Talks Technology in the Corporate Travel Management Space
Before retiring from his role as CEO of the GTMC, Adrian Parkes, who has held leadership positions in ...
SAS Daniel Engberg Head of AI and IT Strategies On Getting New
Written by Marisa Garcia - Flightchic.com We spoke with Daniel Engberg, Head of AI and IT Strategies at ...
The Less Sexy Side Of Big Data May Prove The Most Profitable
Written by Marisa Garcia - Flightchic.com Airline operations produce massive volumes of sales and competitive data every day, ...
How Airports and Airlines Are Using Data, AI, Digital Models and Mobile
Written by Marisa Garcia - Flightchic.com When the complexities of operations meet the arbitrary nature of weather, or ...
The Next Generation of Ancillary Revenue
Author: Marko Javornik, VP/GM Mobility & Travel, Comtrade Digital Services Over the last decade the ancillary revenue became ...
Elena Avila, Head of Airlines for Amadeus in the Americas, on innovation
Written by Marisa Garcia - Flightchic.com We spoke with Elena Avila, Head of Airlines for Amadeus, to discuss ...
Hong Kong Airlines’ Dennis Owen, On Finding the ROI in Social Media
Written by Marisa Garcia - Flightchic.com In some of the more creative elements of business—like advertising, marketing, design—it ...
In-Flight Entertainment Advances With Adoption Of New Technology
Written by Marisa Garcia - Flightchic.com In-flight entertainment (IFE) is a key feature of an enjoyable passenger experience, ...
Mistake or Marketing? Airlines Cash-In On Errors
Mistakes happen—that’s why they put erasers on pencils—or so the conventional wisdom goes. There are online communities and ...
IBM’s Dee Waddell on finding the value proposition in emerging technologies
Written by Marisa Garcia - Flightchic.com Dee Waddell, General Manager, Global Travel & Transportation Industry at IBM, helped us ...
Virgin Atlantic’s VP of Loyalty, Donna Orman, On Fostering Relationships and Strengthening
Written by Marisa Garcia - Flightchic.com As Virgin Atlantic moves to split its loyalty program into two separate companies, ...
Airline IT Budgets Set to Rise As Airlines Focus On the Connected
Written by Marisa Garcia - Flightchic.com Airline IT Budgets were static in 2017 and showed a moderate increase in ...
Technology Can’t Save Your Business, But Your Business Will Fail Without It,
Written by Marisa Garcia - Flightchic.com Wizz Air CEO József Váradi believes that technology can revolutionize the airline industry, ...
Airlines And Airports Expected To Increase Cybersecurity Spend With Focus On Detection
Written by Marisa Garcia - Flightchic.com SITA’s new ‘Cybersecurity Spend and Challenges’ report shows that the air transport ...
Digital Wallets Improve Loyalty Programs
Written by Marisa Garcia - Flightchic.com Airline loyalty programs are great revenue generators, but the administration ...
Mobile Retail Offers Fresh Approach to Tired In-Flight Sales
Written by Marisa Garcia - Flightchic.com Mobile e-commerce tools may offer fresh opportunities to revive ...
JetBlue’s President and COO Gets Candid On Innovation, Brand Identity, Long-Haul, and
Written by Marisa Garcia - Flightchic.com The first thing you sense when talking with JetBlue President ...
NDC Grows, But There Are Big Hurdles To Overcome
Written by Marisa Garcia - Flightchic.com IATA’s New Distribution Capability (NDC) program is advancing, with 21 ...
Airlines and Airports Work to Get Past the Hype and Down to
Written by Marisa Garcia - Flightchic.com It’s too easy to dismiss technology as hype when it’s ...
Biometric ID Gets Big Boost From WTTC and CBP Partnership
Written by Marisa Garcia - Flightchic.com As discussed in-depth during the Airports track of this year’s Aviation Festival ...
Interview with Johanna Jäkälä, CMO, Finnair
It is cheaper to retain your customers, than to attract new one’s - we all know that. This ...
Aviation Festival London 2018 round-up, by Boxever
Lessons from the conference floor: Aviation Festival London round-up Dave O’Flanagan It has been a great few days ...
No post found