Retailing
Interview with Ho Hoong Mau, Regional Director, APAC Sales, Plusgrade, and Paul Carroll, Group Chief Revenue and Network Officer, AirAsia
Interview with Ho Hoong Mau, Regional Director, APAC Sales, Plusgrade, and Paul Carroll, Group Chief Revenue and Network Officer, AirAsia At Aviation Festival Asia in Singapore, AirAsia and Plusgrade announced their expansive multi-year and multi-product...
Letsfly Co-founder – 3 Key Elements For Airlines & Retailers To Improve Distribution Strategies
Letsfly Co-founder – 3 Key Elements For Airlines & Retailers To Improve Distribution Strategies The travel & airline industry always undergoes a rapidly changing commercial landscape. Understanding how to navigate it is a key component of success. One...
Smart airline retailing: The new merchandising and revenue frontier
Smart airline retailing: The new merchandising and revenue frontier During the pandemic, when air passenger traffic was at an all-time low, a few smart airlines demonstrated record-breaking sales by earning even more than 50% of their revenue from their...
Perth Airport set to open a virtual reality lounge
Perth Airport set to open a virtual reality lounge This May, Perth Airport will be introducing a Gaming Point VR lounge delivered by Travel Point Group. The lounge will transform the waiting process with access to a hi-tech, VR gaming experience. Located at...
The latest interactive, AI-powered retail experience at Changi Airport
The latest interactive, AI-powered retail experience at Changi Airport A partnership between Pernod Ricard Global Travel Retail and Lotte Duty Free has produced a unique, AI powered, experience redefining retail in an airport setting. This “first of its kind”...
IBS Software survey identifies the shortcomings of airline retail
IBS Software survey identifies the shortcomings of airline retail Yesterday, IBS Software released new survey results highlighting the shortcomings of airline retail in its current form. The data identifies multiple areas where airlines are failing to...
Finnair’s evolving retail strategy
Finnair’s evolving retail strategy Finnair have announced they will be discontinuing both in-flight and pre-order retail sales on all flights this spring. The decision follows suit with their 2020 choice to discontinue inflight sales within the EU. The 2020...
Qatar Airways’ innovative world first loyalty initiative
Qatar Airways' innovative world first loyalty initiative Yesterday (24 January), Qatar Airways Privilege Club (QRPC) and Qatar Duty Free launched a ‘world first’ innovative partnership. Now, members of the QRPC will be able to collect and use Avios as a part...
China and global tourism
China and global tourism As the world reopened following the global pandemic, the absence of one international giant’s presence was felt. Since then, news that China has relaxed its strict Covid-19 travel restrictions has caused a buzz of excitement, and it is...
Interview with Yin May Lau, Group Chief Marketing and Customer Experience Officer, Malaysia Airlines – “Our customers are our centre of gravity”
Interview with Yin May Lau, Group Chief Marketing and Customer Experience Officer, Malaysia Airlines - “Our customers are our centre of gravity” In the run up to Aviation Festival Asia 2023, Yin May Lau discussed the airline's approach to the customer from...
Study reveals which areas of the airport experience disappoint passengers
Study reveals which areas of the airport experience disappoint passengers A new study by Airport Dimensions has revealed a rise in overall satisfaction with the airport experience. However, more importantly, the survey highlights the areas that airports are...
Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape is “progressing but conservative”
Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape is “progressing but conservative” In anticipation of the upcoming Aviation Festival Asia, Daniel Friedli answered some questions relating to distribution, new distribution...
The technology elevating the retail experience at airports
The technology elevating the retail experience at airports As airport retail evolves to keep up with changing consumer demands, technology has acted as a catalyst fuelling the change. One way technology is facilitating a frictionless, futuristic experience of...
IATA survey reports passengers want simplification and convenience
IATA survey reports passengers want simplification and convenience Surveying over 10,000 people from 222 countries, The International Air Transport Association (IATA) has revealed the results of its 2022 Global Passenger Survey (GPS). The survey shows the top...
How Qatar Airways are maximising their ancillary revenue from the World Cup
How Qatar Airways are maximising their ancillary revenue from the World Cup The World Cup is less than a month away, commencing on 20 November 2022. Estimates predict 1.5 million fans will attend in person and Qatar, with a population of 3 million, is preparing...
How Can Airlines Maximize Revenue From Existing Visitors?
How Can Airlines Maximize Revenue From Existing Visitors? Improving the sales performance across direct digital channels is a key objective for any modern airline. But with an army of users online at any one time, each looking for a flight or holiday specific...
Airline Ancillary Revenue Reaches $462 Billion in 2021
Airline Ancillary Revenue Reaches $462 Billion in 2021 The 2022 CarTrawler Yearbook of Ancillary Revenue shows ancillary revenue performance for top 75 airlines globally. The 2022 CarTrawler Yearbook of Ancillary Revenue published by IdeasWorksCompany, is a...
Wizz Air Tops CarTrawler Yearbook of Ancillary Revenue
Wizz Air Tops CarTrawler Yearbook of Ancillary Revenue On 27th September the 2022 CarTrawler Yearbook of Ancillary Revenue was released, and Wizz Air was top of the class. It is widely known that during 2020, ancillary revenues played a key role for airlines whilst...
The Third Horizon of Opportunity – High-Performance Retailing
The Third Horizon of Opportunity – High-Performance Retailing The event season is a great time of year to lift our heads from the busy day-to-day and look at what is on the horizon, at the trends shaping the airline industry. The funny thing about horizons is that you...
AirAsia Introduce ‘airasia Holidays’ To Their Super App
AirAsia Introduce ‘airasia Holidays’ to Their Super App This month, the airasia Super App introduced ‘airasia holidays.’ Adding to the Super App’s brand as the ultimate one-stop-shop, users in Malaysia and the Philippines will now be able to customise their...
