Retailing
China and global tourism
China and global tourism As the world reopened following the global pandemic, the absence of one international giant’s presence was felt. Since then, news that China has relaxed its strict Covid-19 travel restrictions has caused a buzz of excitement, and it is...
Study reveals which areas of the airport experience disappoint passengers
Study reveals which areas of the airport experience disappoint passengers A new study by Airport Dimensions has revealed a rise in overall satisfaction with the airport experience. However, more importantly, the survey highlights the areas that airports are...
Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape is “progressing but conservative”
Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape is “progressing but conservative” In anticipation of the upcoming Aviation Festival Asia, Daniel Friedli answered some questions relating to distribution, new distribution...
The technology elevating the retail experience at airports
The technology elevating the retail experience at airports As airport retail evolves to keep up with changing consumer demands, technology has acted as a catalyst fuelling the change. One way technology is facilitating a frictionless, futuristic experience of...
IATA survey reports passengers want simplification and convenience
IATA survey reports passengers want simplification and convenience Surveying over 10,000 people from 222 countries, The International Air Transport Association (IATA) has revealed the results of its 2022 Global Passenger Survey (GPS). The survey shows the top...
AirAsia Introduce ‘airasia Holidays’ To Their Super App
AirAsia Introduce ‘airasia Holidays’ to Their Super App This month, the airasia Super App introduced ‘airasia holidays.’ Adding to the Super App’s brand as the ultimate one-stop-shop, users in Malaysia and the Philippines will now be able to customise their...
What Is the Future of Airport Parking?
What Is the Future of Airport Parking? 1. Overview of the current situation Airports must include parking in their development plans as the aviation sector experiences ongoing growth. One of the most significant non-aeronautical assets of airports remains to...
Appealing To The New Generation of Passengers Through Omnichannel Retail
Appealing To The New Generation of Passengers Through Omnichannel Retail By 2025, Gen-Y and Gen-Z will make up over 50 per cent of all passengers. To appeal to these new generations of travellers, airports must adopt a digitised approach through omnichannel...
Nick Price, DDID/SSI, and the “Control Yourself” Interview
Nick Price, DDID/SSI, and the “Control Yourself” Interview During an interview at Phocuswright Europe, Nick Price described DDID/SSI as “the most consequential technology of a generation.” The full interview between Nick Price and Mitra Sorrells can be watched...
Kansai Airports Introduce Interactive Customer Service Robots to Improve Airport Retail
Kansai Airports Introduce Interactive Customer Service Robots to Improve Airport Retail In late August, Kansai Airports introduced remote interactive robots to promote product sales at the retail stores in Kobe Airport. Japan has consistently positioned itself as a...
The Benefits of Emirates’ $2 Billion Investment in Their Inflight Experience Are Felt
The Benefits of Emirates’ $2 Billion Investment in Their Inflight Experience Are Felt “While others respond to industry pressures with cost cuts, Emirates is flying against the grain.” In August 2022, the Emirates President Sir Tim Clark announced that instead...
The Future of Dynamic Pricing for Airlines
The idea of dynamic pricing – optimizing prices based on demand and propensity to buy – is not a new concept. For centuries, businesses have implemented this strategy to adjust prices for products and services based on customer demand. Revenue leaders have adopted...
Why is NDC taking so long?
I keep hearing the same concerns about the perceived speed of the transition to airline digital retailing, whether I speak with airlines, sellers and travel tech companies who have embarked in the transition, or with other players who have chosen to wait and see....
What will air travel look like in the metaverse?
In a famous interview in 1995, Bill Gates explained the Internet to Dave Letterman, the host of a TV show. Letterman argued that he could listen to the news on the radio and wasn’t sure why would someone need the Internet. Today, we can listen to the radio on the...
One Order: The proof of the pudding is in the eating
One Order: The proof of the pudding is in the eating NDC has transformed airline distribution. Well, while that particular statement can be debated for many hours, one thing that can be said is that it has changed the vocabulary of airline distribution. ...
Last Call for Customer-Centric Retailing
From this week, face masks are not mandatory anymore on European Union flights and airports (except in Spain and Italy), more than two years since the start of the pandemic. We may all feel like the pandemic days are about to be something of the past and that things...
5 questions airlines should ask about their transition to Order management
When low-cost carriers designed their business models to simplify their business and reduce costs, they went ticketless. But why do legacy network carriers need tickets (now e-tickets) after all? Will they still need to issue tickets to customers who accepted their...
5 points to watch for business travelers who pick rail as an alternative to air travel
While safety, on-time performance and cost effectiveness made air travel the preferred mode of transport for business travelers, the new priority is on sustainability and carbon emission levels, and air travel cannot compete with rail on this metric. As business...
The ‘AI’ Promise – A New Era of Airline Retailing. In discussion with Ryan Estes, VP Technology at Datalex.
As airlines emerge from the COVID-19 pandemic, what trends will outlast the recovery? The pandemic was the single most challenging period for the airline industry, but equally it has proven to be the most opportunistic time in terms of adopting new, more modern and...
Digital Consumer Retail Trends Airports and Airlines Should Keep In Mind
The recently published Travel Retail Consumer report by analysts at m1nd-set, Future trends impacting travel retail, offers several insights which might inform airport and airline retail strategies. Their report suggests that airlines and airports might want to plan...
