Retailing
Smart airline retailing: The new merchandising and revenue frontier
Smart airline retailing: The new merchandising and revenue frontier During the pandemic, when air passenger traffic was at an all-time low, a few smart airlines demonstrated record-breaking sales by earning even more than 50% of their revenue from their...
IBS Software survey identifies the shortcomings of airline retail
IBS Software survey identifies the shortcomings of airline retail Yesterday, IBS Software released new survey results highlighting the shortcomings of airline retail in its current form. The data identifies multiple areas where airlines are failing to...
Finnair’s evolving retail strategy
Finnair’s evolving retail strategy Finnair have announced they will be discontinuing both in-flight and pre-order retail sales on all flights this spring. The decision follows suit with their 2020 choice to discontinue inflight sales within the EU. The 2020...
Qatar Airways’ innovative world first loyalty initiative
Qatar Airways' innovative world first loyalty initiative Yesterday (24 January), Qatar Airways Privilege Club (QRPC) and Qatar Duty Free launched a ‘world first’ innovative partnership. Now, members of the QRPC will be able to collect and use Avios as a part...
China and global tourism
China and global tourism As the world reopened following the global pandemic, the absence of one international giant’s presence was felt. Since then, news that China has relaxed its strict Covid-19 travel restrictions has caused a buzz of excitement, and it is...
AirAsia Introduce ‘airasia Holidays’ To Their Super App
AirAsia Introduce ‘airasia Holidays’ to Their Super App This month, the airasia Super App introduced ‘airasia holidays.’ Adding to the Super App’s brand as the ultimate one-stop-shop, users in Malaysia and the Philippines will now be able to customise their...
What Is the Future of Airport Parking?
What Is the Future of Airport Parking? 1. Overview of the current situation Airports must include parking in their development plans as the aviation sector experiences ongoing growth. One of the most significant non-aeronautical assets of airports remains to...
Appealing To The New Generation of Passengers Through Omnichannel Retail
Appealing To The New Generation of Passengers Through Omnichannel Retail By 2025, Gen-Y and Gen-Z will make up over 50 per cent of all passengers. To appeal to these new generations of travellers, airports must adopt a digitised approach through omnichannel...
Nick Price, DDID/SSI, and the “Control Yourself” Interview
Nick Price, DDID/SSI, and the “Control Yourself” Interview During an interview at Phocuswright Europe, Nick Price described DDID/SSI as “the most consequential technology of a generation.” The full interview between Nick Price and Mitra Sorrells can be watched...
Kansai Airports Introduce Interactive Customer Service Robots to Improve Airport Retail
Kansai Airports Introduce Interactive Customer Service Robots to Improve Airport Retail In late August, Kansai Airports introduced remote interactive robots to promote product sales at the retail stores in Kobe Airport. Japan has consistently positioned itself as a...
The Benefits of Emirates’ $2 Billion Investment in Their Inflight Experience Are Felt
The Benefits of Emirates’ $2 Billion Investment in Their Inflight Experience Are Felt “While others respond to industry pressures with cost cuts, Emirates is flying against the grain.” In August 2022, the Emirates President Sir Tim Clark announced that instead...
The Future of Dynamic Pricing for Airlines
The idea of dynamic pricing – optimizing prices based on demand and propensity to buy – is not a new concept. For centuries, businesses have implemented this strategy to adjust prices for products and services based on customer demand. Revenue leaders have adopted...
What will air travel look like in the metaverse?
In a famous interview in 1995, Bill Gates explained the Internet to Dave Letterman, the host of a TV show. Letterman argued that he could listen to the news on the radio and wasn’t sure why would someone need the Internet. Today, we can listen to the radio on the...
One Order: The proof of the pudding is in the eating
One Order: The proof of the pudding is in the eating NDC has transformed airline distribution. Well, while that particular statement can be debated for many hours, one thing that can be said is that it has changed the vocabulary of airline distribution. ...
Last Call for Customer-Centric Retailing
From this week, face masks are not mandatory anymore on European Union flights and airports (except in Spain and Italy), more than two years since the start of the pandemic. We may all feel like the pandemic days are about to be something of the past and that things...
5 questions airlines should ask about their transition to Order management
When low-cost carriers designed their business models to simplify their business and reduce costs, they went ticketless. But why do legacy network carriers need tickets (now e-tickets) after all? Will they still need to issue tickets to customers who accepted their...
5 points to watch for business travelers who pick rail as an alternative to air travel
While safety, on-time performance and cost effectiveness made air travel the preferred mode of transport for business travelers, the new priority is on sustainability and carbon emission levels, and air travel cannot compete with rail on this metric. As business...
The ‘AI’ Promise – A New Era of Airline Retailing. In discussion with Ryan Estes, VP Technology at Datalex.
As airlines emerge from the COVID-19 pandemic, what trends will outlast the recovery? The pandemic was the single most challenging period for the airline industry, but equally it has proven to be the most opportunistic time in terms of adopting new, more modern and...
Digital Consumer Retail Trends Airports and Airlines Should Keep In Mind
The recently published Travel Retail Consumer report by analysts at m1nd-set, Future trends impacting travel retail, offers several insights which might inform airport and airline retail strategies. Their report suggests that airlines and airports might want to plan...
Stroopwafels in demand: Corendon launches in-seat ordering
Stroopwafels in demand: Corendon launches in-seat ordering While prevalent already at sporting venues and on trains in-seat ordering is gaining traction with airlines. As air travel recovers, the technology is helping to boost revenue opportunities and enhance...
