Retailing
Con Korfiatis, CEO flyadeal – Keynote interview “The digital demands in Saudi Arabia”
Con Korfiatis, CEO flyadeal - Keynote interview "The digital demands in Saudi Arabia" At Aviation Festival Asia, Con Korfiatis, CEO flyadeal joined for a keynote interview. The conversation explored the growth opportunities for a carrier in Saudi Arabia and...
Webinar: Architecting the future of AI-fuelled offer and order management
Webinar: Architecting the future of AI-fuelled offer and order management This month, World Aviation Festival and PROS organised a webinar that looked at 'Architecting the future of AI-fuelled offer and order management." Here, panellists discussed the airline...
What is the Future of Revenue Management
What is the Future of Revenue Management Many years ago, I used to work as a TPF mainframe software developer, building applications for one of the leading global PSS providers at that time. Over the years I have had the privilege of working on some...
Google Flights’ new price-guarantee booking feature
Google Flights' new price-guarantee booking feature Back in January, Forbes published an article asking the question, "Is Google Flights the best place to buy flights?" The article concluded, "In most cases, the answer is yes." Google Flights is a flight search...
Interview with Kian Gould, Chairman of Omnevo – E-commerce, ancillaries, and consumer behaviour
Interview with Kian Gould, Chairman of Omnevo - E-commerce, ancillaries, and consumer behaviour In this interview Kian Gould, Chairman of Omnevo, discusses the biggest changes in consumer behaviour and their causes, trends in travel retail, the differences...
IATA survey reports passengers want simplification and convenience
IATA survey reports passengers want simplification and convenience Surveying over 10,000 people from 222 countries, The International Air Transport Association (IATA) has revealed the results of its 2022 Global Passenger Survey (GPS). The survey shows the top...
How Qatar Airways are maximising their ancillary revenue from the World Cup
How Qatar Airways are maximising their ancillary revenue from the World Cup The World Cup is less than a month away, commencing on 20 November 2022. Estimates predict 1.5 million fans will attend in person and Qatar, with a population of 3 million, is preparing...
How Can Airlines Maximize Revenue From Existing Visitors?
How Can Airlines Maximize Revenue From Existing Visitors? Improving the sales performance across direct digital channels is a key objective for any modern airline. But with an army of users online at any one time, each looking for a flight or holiday specific...
Airline Ancillary Revenue Reaches $462 Billion in 2021
Airline Ancillary Revenue Reaches $462 Billion in 2021 The 2022 CarTrawler Yearbook of Ancillary Revenue shows ancillary revenue performance for top 75 airlines globally. The 2022 CarTrawler Yearbook of Ancillary Revenue published by IdeasWorksCompany, is a...
Wizz Air Tops CarTrawler Yearbook of Ancillary Revenue
Wizz Air Tops CarTrawler Yearbook of Ancillary Revenue On 27th September the 2022 CarTrawler Yearbook of Ancillary Revenue was released, and Wizz Air was top of the class. It is widely known that during 2020, ancillary revenues played a key role for airlines whilst...
The Third Horizon of Opportunity – High-Performance Retailing
The Third Horizon of Opportunity – High-Performance Retailing The event season is a great time of year to lift our heads from the busy day-to-day and look at what is on the horizon, at the trends shaping the airline industry. The funny thing about horizons is that you...
AirAsia Introduce ‘airasia Holidays’ To Their Super App
AirAsia Introduce ‘airasia Holidays’ to Their Super App This month, the airasia Super App introduced ‘airasia holidays.’ Adding to the Super App’s brand as the ultimate one-stop-shop, users in Malaysia and the Philippines will now be able to customise their...
Kansai Airports Introduce Interactive Customer Service Robots to Improve Airport Retail
Kansai Airports Introduce Interactive Customer Service Robots to Improve Airport Retail In late August, Kansai Airports introduced remote interactive robots to promote product sales at the retail stores in Kobe Airport. Japan has consistently positioned itself as a...
The Benefits of Emirates’ $2 Billion Investment in Their Inflight Experience Are Felt
The Benefits of Emirates’ $2 Billion Investment in Their Inflight Experience Are Felt “While others respond to industry pressures with cost cuts, Emirates is flying against the grain.” In August 2022, the Emirates President Sir Tim Clark announced that instead...
The Future of Dynamic Pricing for Airlines
The idea of dynamic pricing – optimizing prices based on demand and propensity to buy – is not a new concept. For centuries, businesses have implemented this strategy to adjust prices for products and services based on customer demand. Revenue leaders have adopted...
Digital Innovations – A Necessity for the Travel and Retail Industries in the ‘New Normal’
The beginning of 2020 brought with it the hopes for a new decade. The year which started with bright smiles, successful project launches, and travel plans, has now become a long haul waiting for life to get back to normal. The change meant so much more to the people...
Why is NDC taking so long?
I keep hearing the same concerns about the perceived speed of the transition to airline digital retailing, whether I speak with airlines, sellers and travel tech companies who have embarked in the transition, or with other players who have chosen to wait and see....
What will air travel look like in the metaverse?
In a famous interview in 1995, Bill Gates explained the Internet to Dave Letterman, the host of a TV show. Letterman argued that he could listen to the news on the radio and wasn’t sure why would someone need the Internet. Today, we can listen to the radio on the...
One Order: The proof of the pudding is in the eating
One Order: The proof of the pudding is in the eating NDC has transformed airline distribution. Well, while that particular statement can be debated for many hours, one thing that can be said is that it has changed the vocabulary of airline distribution. ...
Last Call for Customer-Centric Retailing
From this week, face masks are not mandatory anymore on European Union flights and airports (except in Spain and Italy), more than two years since the start of the pandemic. We may all feel like the pandemic days are about to be something of the past and that things...
