TravelX is a pioneer in multi-way, dynamic retailing solutions for airlines, allowing them to maximise profitability of existing inventory. At Aviation Festival Americas, Juan Pablo Lafosse, Co-Founder & CEO TravelX joined to discuss how the industry can leverage emerging technologies to overcome post-pandemic revenue management challenges.

The brief conversation touched on the prominent challenges that have emerged in recent years and how technology can address them. Highlighting the current dilemma where enhancing customer experience can conflict with increasing airline revenue, Juan Pablo Lafosse demonstrated how technology can align these competing interests.

Looking at the importance of AI, ML and other emerging tech in actioning real change, Juan Pablo Lafosse said:

“I think that we are at a stage where embracing AI and, in our case, blockchain technology can really generate an exponential improvement and it is the right moment to do it. I think being an early adopter gives you a competitive advantage and as I said there’s a huge opportunity to increase the results of your company and at the same time, be able to deliver personalised value to your customers.”

For more insights watch the full interview below.

 

Questions asked include:

  1. What are the main challenges revenue management teams are up against at the moment ? How can we take a proactive approach to these?​
  2. As an industry, aviation is often perceived as being hamstrung by legacy systems, how can emerging tech like AI, ML, cloud computing make a real impact and what can we do to catalyse this change?​
  3. Looking forwards, what do you see as the future of customer experience? How can airlines lay the groundwork now to keep a competitive edge in the years to come?

 

 

For more from onsite at Aviation Festival Americas see: