“The next crisis is always around the corner”: Dennis Cary on resilience in the Americas market
Serving for over ten years as CCO at Copa Airlines, alongside earlier stints at American Airlines...
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Category: Interviews
Qentelli: Using AI to work at the speed of the customer
Rising fuel prices are forcing airlines to think beyond their usual preoccupations of customer...
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Roberto Alvo: How I’m directing the strategy at LATAM
LATAM Airlines has risen to become the leading carrier in South America, transporting 87.4 million...
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The biggest risks for airlines who don’t adapt to the age of AI
AI represents a significant opportunity for airlines seeking to widen distribution and boost...
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Virgin Atlantic VP on Starlink, ChatGPT, and going head-to-head with British Airways
Although based in the UK, Virgin Atlantic are also growing a considerable presence on the other...
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Driving innovation and sustainability at Alaska Airlines
Alaska Airlines has always been one of aviation’s most innovative carriers. The first...
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Differentiating legacy carriers from LCCs on more than just price
Airlines in the Asia-Pacific region face a range of architectural problems when implementing more...
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Why airlines need to develop continuous pricing
PROS are industry leaders in retail solutions for aviation, so at Aviation Festival Asia 2026 we...
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How ground handling is evolving at Gapura Angkasa
Indonesia is now Southeast Asia’s largest aviation market, with 10 million seats available...
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Advice for airlines beginning their Offer-Order transition
The Asia-Pacific region is a highly competitive aviation market where customers are more digitally...
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Kempegowda International Airport Bengaluru’s award-winning sustainability strategy
Kempegowda International Airport Bengaluru is setting new standards for sustainable operations....
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A sneak peek from oneworld ahead of Aviation Festival Americas
Aviation Festival Americas kicks off this week on 3 June in collaboration with oneworld, Official...
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How Gen AI is reshaping travel inspiration and booking
Generative AI is completely reshaping how customers explore and book travel. And as this trend...
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The startup building an AI platform to support airline operations
Last week, Overwatch AI announced they’d successfully raised $1.5 million in funding, with...
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The future of IFEC: Who’s taking the lead in the Americas?
Inflight entertainment and connectivity (IFEC) has become one of the hottest topics in the...
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Creating a unified customer experience at Star Alliance
Star Alliance, the world’s oldest airline alliance, continues to expand, officially...
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Simplifying payments in a complex distribution landscape
Travel payments are only growing more complex, yet customers increasingly expect a frictionless...
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The mindset airlines need to deploy AI successfully
As an industry, aviation is moving from experimenting with AI to full-scale deployments. In this...
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From operational to strategic: The customer service shift
The aviation industry has often viewed customer service through a transactional lens. But a shift...
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Zipair: The first Asian carrier to deploy Starlink effectively
Since launching in 2020 as a subsidiary of Japan Airlines, Zipair has expanded significantly into...
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Recent Interviews
- “The next crisis is always around the corner”: Dennis Cary on resilience in the Americas market
- Qentelli: Using AI to work at the speed of the customer
- Roberto Alvo: How I’m directing the strategy at LATAM
- The biggest risks for airlines who don’t adapt to the age of AI
- Virgin Atlantic VP on Starlink, ChatGPT, and going head-to-head with British Airways
