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From operational to strategic: The customer service shift

Posted by Elsie Clark | May 7, 2026

Resolution, not redirection: How intelligent agents are elevating passenger experience

Posted by WAF_Contributor | May 7, 2026

AirBaltic add ultra-basic Economy MINI ticket fare

Posted by Elsie Clark | May 6, 2026

Check out the agenda for World Aviation Festival 2026!

Posted by Elsie Clark | May 6, 2026

Zipair: The first Asian carrier to deploy Starlink effectively

Posted by Elsie Clark | May 5, 2026

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Offer Management: The commercial brain of airline retailing

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59% of customers prefer AI customer service — but only if it resolves their request

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How connected travel enables multi-carrier journeys in the Offer-Order era

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Apr 29, 2026
IATA urges African nations to improve competitivity of aviation

IATA urges African nations to improve competitivit...

Apr 29, 2026
Unlocking the full potential of dynamic airline retail

Unlocking the full potential of dynamic airline re...

Apr 29, 2026
Japan Airlines trials humanoid robot ground workers

Japan Airlines trials humanoid robot ground worker...

Apr 28, 2026
New facility converts used plastic into sustainable aviation fuel

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Apr 27, 2026
How AirAsia Cambodia are disrupting aviation in Southeast Asia

How AirAsia Cambodia are disrupting aviation in So...

Apr 27, 2026
Hawaiian Airlines officially becomes a oneworld member

Hawaiian Airlines officially becomes a oneworld me...

Apr 24, 2026
ANA and IHG launch loyalty programme partnership

ANA and IHG launch loyalty programme partnership

Apr 23, 2026
Navigating a new path forward for low-cost travel in the Americas

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Apr 23, 2026
US LCCs seek temporary tax relief due to rising fuel costs

US LCCs seek temporary tax relief due to rising fu...

Apr 22, 2026
IATA to open permanent office in Tashkent, Uzbekistan

IATA to open permanent office in Tashkent, Uzbekis...

Apr 21, 2026
Cirium review ranks world’s most carbon-efficient airlines

Cirium review ranks world’s most carbon-effi...

Apr 21, 2026
ANA Future Frontier Fund: Investing in startups to build resilience

ANA Future Frontier Fund: Investing in startups to...

Apr 21, 2026
Virgin Atlantic is the first airline to debut app within ChatGPT

Virgin Atlantic is the first airline to debut app ...

Apr 20, 2026
Allegiant/Sun Country merger approved by regulators

Allegiant/Sun Country merger approved by regulator...

Apr 17, 2026
Lufthansa axes CityLine subsidiary, citing rising fuel costs

Lufthansa axes CityLine subsidiary, citing rising ...

Apr 16, 2026
“There’ll be a way through”: Richard Nuttall shares thoughts on jet fuel crisis

“There’ll be a way through”: Ric...

Apr 16, 2026
IndiGo invest in eVTOL startup Sarla Aviation through Ventures arm

IndiGo invest in eVTOL startup Sarla Aviation thro...

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American Airlines add e-boarding gates to Dallas Fort Worth hub

American Airlines add e-boarding gates to Dallas F...

Apr 15, 2026
Air New Zealand’s economy ‘Skynest’ to go on sale in May 2026

Air New Zealand’s economy ‘SkynestR...

Apr 15, 2026
Garuda Indonesia to deploy Moment’s Flymingo WiFi box

Garuda Indonesia to deploy Moment’s Flymingo...

Apr 15, 2026

United/American merger: Genuine possibility or flight of fancy?

United/American merger: Genuine possibility or fli...

Apr 14, 2026
ACI reveal world’s busiest airports in 2025

ACI reveal world’s busiest airports in 2025

Apr 14, 2026
Breakthrough SAF process could radically simplify production

Breakthrough SAF process could radically simplify ...

Apr 13, 2026
Air New Zealand successfully trial digital ID

Air New Zealand successfully trial digital ID

Apr 13, 2026
Malaysia Airlines and Visa sign MoU for cross-collaboration

Malaysia Airlines and Visa sign MoU for cross-coll...

Apr 9, 2026
The winners of the Aviation Festival Asia Awards 2026

The winners of the Aviation Festival Asia Awards 2...

Apr 9, 2026
United Airlines enhance app with real-time TSA queue tracker

United Airlines enhance app with real-time TSA que...

Apr 8, 2026
Airlines welcome ceasefire, but jet fuel prices remain a challenge

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Apr 8, 2026
Building seamless payments solutions for American aviation

Building seamless payments solutions for American ...

Apr 7, 2026
Delta to introduce Amazon Leo inflight connectivity from 2028

Delta to introduce Amazon Leo inflight connectivit...

Apr 7, 2026
Understanding customer behaviour in a digital travel world

Understanding customer behaviour in a digital trav...

Mar 31, 2026
airBaltic launch SkyNet portal for personalised inflight retail

airBaltic launch SkyNet portal for personalised in...

Mar 24, 2026
Fuelling the fleet: The strategic value of payments in revenue growth

Fuelling the fleet: The strategic value of payment...

Mar 23, 2026
When currency becomes connection: Unlocking the next phase of airline loyalty

When currency becomes connection: Unlocking the ne...

Mar 20, 2026
What to expect at Aviation Festival Asia 2026

What to expect at Aviation Festival Asia 2026

Mar 19, 2026
Navigating AI models for language, markets and the world

Navigating AI models for language, markets and the...

Mar 19, 2026
Air travel demand to double by 2050, IATA say

Air travel demand to double by 2050, IATA say

Mar 18, 2026
APAC airlines lead other regions on inflight WiFi installation

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Mar 18, 2026
Riyadh Air’s inaugural flight network revealed

Riyadh Air’s inaugural flight network reveal...

Mar 16, 2026
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The product catalogue: Foundation, not feature

The product catalogue: Foundation, not feature

Mar 12, 2026
Jet fuel prices surge as Middle East conflict continues

Jet fuel prices surge as Middle East conflict cont...

Mar 11, 2026
SITA integrate Google Find Hub with WorldTracer baggage system

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Mar 10, 2026
Focusing on the customer: Louisville Airport’s $1bn development

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DIGITAL TRANSFORMATION

VOTE for your winners in the Aviation Festival Asia Awa...

AI & Automation, Airlines, Airports, Asia-Pacific, Digital Transformation, News, Sustainability, Travel Tech

Julio Rodriguez: How I set the commercial strategy at I...

Airlines, Digital Transformation, Europe, Interviews, Retailing

Korean Air introduces Gen AI chatbot for customer suppo...

AI & Automation, Airlines, Asia-Pacific, Digital Transformation, News

PAYMENTS

Jazeera Airways launches ‘fly now, pay later̵...

Airlines, Middle East & Africa, News, Payments

Riyadh Air partner with Mastercard for innovative payme...

Airlines, Loyalty, Middle East & Africa, News, Payments

Building a seamless retail and payments experience

Airlines, Digital Transformation, Interviews, Payments, Retail

TRAVEL TECH

LOT Polish Airlines add paid inflight WiFi through Vias...

Airlines, Europe, News, Travel Tech

Aviation Festival Asia Startup Pitch Competition: Meet ...

AI & Automation, Airlines, Airports, Asia-Pacific, News, Travel Tech

“There’s nothing like the human touch”...

Airports, Americas, Interviews, Sustainability, Travel Tech

AIRLINES

Equilibrion and Rolls Royce to develop nuclear-powered ...

Airlines, Airports, Europe, Sustainability

Southwest Airlines iron out issues with assigned seatin...

Airlines, Americas, News, Retail

Airlines support passengers stranded by Middle East con...

Airlines, Middle East & Africa, News

RETAIL

Azul Brazilian Airlines launch Interrail-style Air Pass

Airlines, Americas, News, Retailing

Advertising authority warns easyJet over ‘mislead...

Airlines, Europe, News, Regions, Retailing

Southwest Airlines end open seating policy after 50 yea...

Airlines, Americas, Loyalty, News, Retailing

AIRPORTS

Melbourne Airport plans for $4.5bn expansion

Airports, Asia-Pacific

Conflict in the Middle East: IROPs are the new normal f...

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What airlines need to stand out in the digital-savvy AP...

AI & Automation, Airports, Asia-Pacific, Travel Tech

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Recent Articles

  • From operational to strategic: The customer service shiftMay 7, 2026
  • Resolution, not redirection: How intelligent agents are elevating passenger experienceMay 7, 2026
  • AirBaltic add ultra-basic Economy MINI ticket fareMay 6, 2026
  • Check out the agenda for World Aviation Festival 2026!May 6, 2026
  • Zipair: The first Asian carrier to deploy Starlink effectivelyMay 5, 2026
MORE RECENT ARTICLES

Recent Interviews

  • From operational to strategic: The customer service shiftMay 7, 2026
  • Zipair: The first Asian carrier to deploy Starlink effectivelyMay 5, 2026
  • Unlocking the full potential of dynamic airline retailApril 29, 2026
  • Navigating a new path forward for low-cost travel in the AmericasApril 23, 2026
  • ANA Future Frontier Fund: Investing in startups to build resilienceApril 21, 2026
MORE RECENT INTERVIEWS
World Aviation Festival

World Aviation Festival is the essential companion publication to the Aviation Festival event series. Covering breaking news, analysis, and guest opinion pieces, this is the place to keep up with aviation technology. Subscribe to our newsletter today and join the community!

 

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