“Where the future is” with Alex Mans, Founder & CEO, FLYR
Alex Mans, Founder & CEO, FLYR shares his thoughts on the challenges disrupting passenger experiences, meaningful uses of artificial intelligence (AI), and how technology can be leveraged in the sustainability journey. Next year, FLYR will be joining as World...
Tara Mulrooney, CTO, YEG: Innovation and security
Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport (YEG) and Diane Sabatino, Acting Executive Assistant Commissioner, Office of Field Operations, US Customs and Border Protection, joined to discuss the journey to secure and seamless air travel. ...
IndiGo launches GPT-4 powered, ticket booking chatbot: 6Eskai
On Monday, the Indian-based low-cost-carrier (LCC) IndiGo launched its AI chatbot, 6Eskai. The chatbot, developed by the airline's inhouse digital team, is powered by GPT-4 technology and "offers a first of a kind platform for booking tickets across the entire network." Equipped with 1.6 trillion parameters and an ability to work in 10 different languages, 6Eskai uses natural language conversation to assist customers through the end to end...
LATEST POSTS
Hydrogen-electric aviation start-up secures $116mn in funding
Aviation start-up ZeroAvia have announced that it has completed its Series C funding round at a total of $116m, including a $40 million backing from the UK Infrastructure Bank. The fundraising round also received investments from co-leads Airbus, Barclays Sustainable...
Google Maps Indoor Live View at Sydney Airport
Google Maps is a traditional port of call for getting from A to B, transforming your mobile phone into a user-friendly navigation tool as you move from one location to another. Now, it can also be used to explore inside Sydney Airport. This month, the airport became...
The evolving role of robotics in travel with United Robotics Group
At World Aviation Festival, Sunny Chen, Marketing Director, United Robotics Group joined for a brief interview to discuss the role of robotics in travel's changing landscape. United Robotics Group brings together cutting-edge technology and robotic experts from both...
“Consumers should not be held hostage to old tech.” American responds to ASTA’s complaint on NDC journey
Earlier this year, the American Society of Travel Advisors (ASTA)'s submitted a complaint to the US Department of Transportation (DOT) alleging American Airlines' implementation of New Distribution Capability (NDC) technology "constitutes an unfair trade practice...
“It’s a combination of conviction and data.” Mauricio Parise, Delta Air Lines
In this interview, Mauricio Parise, Vice President Brand Experience, Delta Air Lines discussed the airline's commitment to customer-focused innovation, building global partnerships on a foundation of shared values, and insights into future trends. Mauricio highlighted...
Keynote interview: Paul Griffiths, CEO, Dubai Airports
Paul Griffiths, CEO, Dubai Airports sat with Ben Thompson to discuss the strategies that enabled DXB to bounce back from the pandemic and unpack how the airport will leverage technology to keep delivering on evolving expectations. Throughout the interview, Paul's...
LATEST
“The more you understand your customer, the more you can innovate.” Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways
In advance of Aviation Festival Asia in February, Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways joined for a brief interview. The conversation explored how the airline is using data analytics, tech adoption, and customer insights to inform...
LCC CEO panel: Evolving landscape and key trends
The LCC CEO panel at World Aviation Festival explored the evolving low-cost landscape and unpacked key trends as we move towards 2024. Moderated by John Strickland, Director, JLS Consulting, the panel gathered together Marcel de Nooijer, CEO, Transavia Netherlands,...
Boeing and the US government collaborate to scale SAF among APEC member countries
Boeing and the US government are collaborating to scale and develop the use of sustainable aviation fuel (SAF) among Asia-Pacific Economic Cooperation (APEC) member countries. Although SAF is set to play a key role in the decarbonisation of the industry, airlines'...
“Seamless payments workflow” with new Tap to Pay on iPhone
Alaska Airlines is the first to offer Tap to Pay on iPhone. In partnership with Stripe, a financial infrastructure platform for business, the airline has announced this will now be the primary checkout option for inflight payments. Charu Jain, Senior Vice President of...
“Nothing is the same as before.” Snowfall on intermodal travel and passenger behaviours
Ron Glickman, VP of North America, Snowfall joined to discuss the evolution of passenger preferences, the strategic use of data to deliver personalised experiences, and the important connection between intermodal travel and sustainability. As we unpacked the impact of...
“Earning the industry its right to grow,” with Christina Cassotis, CEO, Pittsburgh International Airport
At World Aviation Festival, Christina Cassotis, CEO, Pittsburgh International Airport joined for a brief interview. The conversation covered a range of topics looking at the airport's approach to innovation, sustainability, and passenger experience. The airport, which...
VIDEOS
“Where the future is” with Alex Mans, Founder & CEO, FLYR
Alex Mans, Founder & CEO, FLYR shares his thoughts on the challenges disrupting passenger experiences, meaningful uses of artificial intelligence (AI), and how technology can be leveraged in the sustainability journey. Next year, FLYR will be joining as World...
Tara Mulrooney, CTO, YEG: Innovation and security
Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport (YEG) and Diane Sabatino, Acting Executive Assistant Commissioner, Office of Field Operations, US Customs and Border Protection, joined to discuss the journey to secure and seamless air travel. ...
The evolving role of robotics in travel with United Robotics Group
At World Aviation Festival, Sunny Chen, Marketing Director, United Robotics Group joined for a brief interview to discuss the role of robotics in travel's changing landscape. United Robotics Group brings together cutting-edge technology and robotic experts from both...
“It’s a combination of conviction and data.” Mauricio Parise, Delta Air Lines
In this interview, Mauricio Parise, Vice President Brand Experience, Delta Air Lines discussed the airline's commitment to customer-focused innovation, building global partnerships on a foundation of shared values, and insights into future trends. Mauricio highlighted...
Keynote interview: Paul Griffiths, CEO, Dubai Airports
Paul Griffiths, CEO, Dubai Airports sat with Ben Thompson to discuss the strategies that enabled DXB to bounce back from the pandemic and unpack how the airport will leverage technology to keep delivering on evolving expectations. Throughout the interview, Paul's...
“The more you understand your customer, the more you can innovate.” Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways
In advance of Aviation Festival Asia in February, Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways joined for a brief interview. The conversation explored how the airline is using data analytics, tech adoption, and customer insights to inform...
AIRLINES
IndiGo launches GPT-4 powered, ticket booking chatbot: 6Eskai
On Monday, the Indian-based low-cost-carrier (LCC) IndiGo launched its AI chatbot, 6Eskai. The chatbot, developed by the airline's inhouse digital team, is powered by GPT-4 technology and "offers a first of a kind platform for booking tickets across the entire...
“Where the future is” with Alex Mans, Founder & CEO, FLYR
Alex Mans, Founder & CEO, FLYR shares his thoughts on the challenges disrupting passenger experiences, meaningful uses of artificial intelligence (AI), and how technology can be leveraged in the sustainability journey. Next year, FLYR will be joining as World...
Hydrogen-electric aviation start-up secures $116mn in funding
Aviation start-up ZeroAvia have announced that it has completed its Series C funding round at a total of $116m, including a $40 million backing from the UK Infrastructure Bank. The fundraising round also received investments from co-leads Airbus, Barclays Sustainable...
“Consumers should not be held hostage to old tech.” American responds to ASTA’s complaint on NDC journey
Earlier this year, the American Society of Travel Advisors (ASTA)'s submitted a complaint to the US Department of Transportation (DOT) alleging American Airlines' implementation of New Distribution Capability (NDC) technology "constitutes an unfair trade practice...
“It’s a combination of conviction and data.” Mauricio Parise, Delta Air Lines
In this interview, Mauricio Parise, Vice President Brand Experience, Delta Air Lines discussed the airline's commitment to customer-focused innovation, building global partnerships on a foundation of shared values, and insights into future trends. Mauricio highlighted...
AIRPORTS
Tara Mulrooney, CTO, YEG: Innovation and security
Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport (YEG) and Diane Sabatino, Acting Executive Assistant Commissioner, Office of Field Operations, US Customs and Border Protection, joined to discuss the journey to secure and seamless air travel. ...
Google Maps Indoor Live View at Sydney Airport
Google Maps is a traditional port of call for getting from A to B, transforming your mobile phone into a user-friendly navigation tool as you move from one location to another. Now, it can also be used to explore inside Sydney Airport. This month, the airport became...
The evolving role of robotics in travel with United Robotics Group
At World Aviation Festival, Sunny Chen, Marketing Director, United Robotics Group joined for a brief interview to discuss the role of robotics in travel's changing landscape. United Robotics Group brings together cutting-edge technology and robotic experts from both...
Keynote interview: Paul Griffiths, CEO, Dubai Airports
Paul Griffiths, CEO, Dubai Airports sat with Ben Thompson to discuss the strategies that enabled DXB to bounce back from the pandemic and unpack how the airport will leverage technology to keep delivering on evolving expectations. Throughout the interview, Paul's...
Augmented Reality at PDX supporting travellers with diverse needs
Earlier this month, Portland International Airport (PDX) expanded its partnership with GoodMaps after a successful pilot program. PDX offers a free app to help travellers with a range of needs to safely navigate the airport space. The app uses LiDAR mapping technology...
DIGITAL TRANSFORMATION
IndiGo launches GPT-4 powered, ticket booking chatbot: 6Eskai
On Monday, the Indian-based low-cost-carrier (LCC) IndiGo launched its AI chatbot, 6Eskai. The chatbot, developed by the airline's inhouse digital team, is powered by GPT-4 technology and "offers a first of a kind platform for booking tickets across the entire...
“Where the future is” with Alex Mans, Founder & CEO, FLYR
Alex Mans, Founder & CEO, FLYR shares his thoughts on the challenges disrupting passenger experiences, meaningful uses of artificial intelligence (AI), and how technology can be leveraged in the sustainability journey. Next year, FLYR will be joining as World...
Tara Mulrooney, CTO, YEG: Innovation and security
Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport (YEG) and Diane Sabatino, Acting Executive Assistant Commissioner, Office of Field Operations, US Customs and Border Protection, joined to discuss the journey to secure and seamless air travel. ...
Google Maps Indoor Live View at Sydney Airport
Google Maps is a traditional port of call for getting from A to B, transforming your mobile phone into a user-friendly navigation tool as you move from one location to another. Now, it can also be used to explore inside Sydney Airport. This month, the airport became...
“Consumers should not be held hostage to old tech.” American responds to ASTA’s complaint on NDC journey
Earlier this year, the American Society of Travel Advisors (ASTA)'s submitted a complaint to the US Department of Transportation (DOT) alleging American Airlines' implementation of New Distribution Capability (NDC) technology "constitutes an unfair trade practice...
PAYMENTS
“Seamless payments workflow” with new Tap to Pay on iPhone
Alaska Airlines is the first to offer Tap to Pay on iPhone. In partnership with Stripe, a financial infrastructure platform for business, the airline has announced this will now be the primary checkout option for inflight payments. Charu Jain, Senior Vice President of...
Key takeaways from IATA’s 2023 Global Passenger Survey (GPS)
Last week, The International Air Transport Association (IATA) announced the results of its 2023 Global Passenger Survey (GPS). The GPS results are based on over 8,000 responses from more than 200 countries and provide valuable insight into what passengers would like...
Empowering successful payments with Vueling Airlines
Charlotte Dumesnil, Director of Sales, Distribution and Alliances at Vueling Airlines will be speaking at World Aviation Festival on empowering customers and improving their experience through a large and efficient portfolio of payment methods. In advance of the...
Business travel in the wake of the pandemic: Insights from GBTA’s Annual Forecast
Business travel in the wake of the pandemic: Insights from GBTA's Annual Forecast Some studies suggested up to 40 per cent of airline business travel may not return after the pandemic. This is particularly concerning given that pre-pandemic, the business...
Air France-KLM makes paying with points frictionless
Air France-KLM makes paying with points frictionless Air France-KLM has partnered with Pointspay to launch a "first-of-its-kind marketing and payment platform," Flying Blue+. This makes it easier for members to earn and spending Flying Blue Miles. The key...
RETAILING
“Consumers should not be held hostage to old tech.” American responds to ASTA’s complaint on NDC journey
Earlier this year, the American Society of Travel Advisors (ASTA)'s submitted a complaint to the US Department of Transportation (DOT) alleging American Airlines' implementation of New Distribution Capability (NDC) technology "constitutes an unfair trade practice...
“The more you understand your customer, the more you can innovate.” Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways
In advance of Aviation Festival Asia in February, Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways joined for a brief interview. The conversation explored how the airline is using data analytics, tech adoption, and customer insights to inform...
“Seamless payments workflow” with new Tap to Pay on iPhone
Alaska Airlines is the first to offer Tap to Pay on iPhone. In partnership with Stripe, a financial infrastructure platform for business, the airline has announced this will now be the primary checkout option for inflight payments. Charu Jain, Senior Vice President of...
“Nothing is the same as before.” Snowfall on intermodal travel and passenger behaviours
Ron Glickman, VP of North America, Snowfall joined to discuss the evolution of passenger preferences, the strategic use of data to deliver personalised experiences, and the important connection between intermodal travel and sustainability. As we unpacked the impact of...
Modern retailing at Emirates: The future of offer and order
At World Aviation Festival, Anand Lakshminarayanan, Senior Vice President - Revenue Management & Airline Partnerships, Emirates Airline joined Henry Harteveldt. The fifteen-minute interview looked at the transformation of digital retailing and the evolving...
TRAVEL TECH
IndiGo launches GPT-4 powered, ticket booking chatbot: 6Eskai
On Monday, the Indian-based low-cost-carrier (LCC) IndiGo launched its AI chatbot, 6Eskai. The chatbot, developed by the airline's inhouse digital team, is powered by GPT-4 technology and "offers a first of a kind platform for booking tickets across the entire...
“Where the future is” with Alex Mans, Founder & CEO, FLYR
Alex Mans, Founder & CEO, FLYR shares his thoughts on the challenges disrupting passenger experiences, meaningful uses of artificial intelligence (AI), and how technology can be leveraged in the sustainability journey. Next year, FLYR will be joining as World...
Tara Mulrooney, CTO, YEG: Innovation and security
Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport (YEG) and Diane Sabatino, Acting Executive Assistant Commissioner, Office of Field Operations, US Customs and Border Protection, joined to discuss the journey to secure and seamless air travel. ...
Hydrogen-electric aviation start-up secures $116mn in funding
Aviation start-up ZeroAvia have announced that it has completed its Series C funding round at a total of $116m, including a $40 million backing from the UK Infrastructure Bank. The fundraising round also received investments from co-leads Airbus, Barclays Sustainable...
Google Maps Indoor Live View at Sydney Airport
Google Maps is a traditional port of call for getting from A to B, transforming your mobile phone into a user-friendly navigation tool as you move from one location to another. Now, it can also be used to explore inside Sydney Airport. This month, the airport became...
