Qentelli: Using AI to work at the speed of the customer
Rising fuel prices are forcing airlines to think beyond their usual preoccupations of customer...
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Category: AI & Automation
The biggest risks for airlines who don’t adapt to the age of AI
AI represents a significant opportunity for airlines seeking to widen distribution and boost...
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Driving innovation and sustainability at Alaska Airlines
Alaska Airlines has always been one of aviation’s most innovative carriers. The first...
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Why airlines need to develop continuous pricing
PROS are industry leaders in retail solutions for aviation, so at Aviation Festival Asia 2026 we...
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How ground handling is evolving at Gapura Angkasa
Indonesia is now Southeast Asia’s largest aviation market, with 10 million seats available...
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What to expect at Aviation Festival Americas 2026
Bringing together over 1,000 attendees, 200 speakers, and 100 exhibitors, Aviation Festival...
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How Gen AI is reshaping travel inspiration and booking
Generative AI is completely reshaping how customers explore and book travel. And as this trend...
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The startup building an AI platform to support airline operations
Last week, Overwatch AI announced they’d successfully raised $1.5 million in funding, with...
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United, Pegasus invest in AI startup for simplified airline operations
United Ventures and Pegasus Innovation Lab are among the investors contributing to a US$1.5...
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The Venture Lab advantage: How Alaska Air is scaling innovation at startup speed
Airlines lose hundreds of millions of dollars to problems they see coming but can’t solve...
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The mindset airlines need to deploy AI successfully
As an industry, aviation is moving from experimenting with AI to full-scale deployments. In this...
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From operational to strategic: The customer service shift
The aviation industry has often viewed customer service through a transactional lens. But a shift...
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Resolution, not redirection: How intelligent agents are elevating passenger experience
A missed connection. A delayed flight. A passenger turns to you for help and expects resolution,...
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Check out the agenda for World Aviation Festival 2026!
The World Aviation Festival returns to Lisbon in 2026, and this year’s agenda sets the stage for...
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59% of customers prefer AI customer service — but only if it resolves their request
New research from agentic AI developers Ada finds that more than half of customers prefer using...
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Unlocking the full potential of dynamic airline retail
There are few airlines worldwide who aren’t trying to optimise revenues and engage customers...
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Japan Airlines trials humanoid robot ground workers
Japan Airlines will test the capabilities of humanoid robots in a new trial, the first of its kind...
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ANA Future Frontier Fund: Investing in startups to build resilience
Established in 2024, the All Nippon Airways (ANA) Future Frontier Fund is among the first airline...
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Virgin Atlantic is the first airline to debut app within ChatGPT
Virgin Atlantic has become the first airline to launch an app within ChatGPT, allowing users of...
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American Airlines add e-boarding gates to Dallas Fort Worth hub
American Airlines have announced the rollout of nearly 20 dormakaba Argus Air XS electronic...
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Recent Interviews
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