Interviews
The key principles for effective AI adoption in aviation
Executing an effective AI strategy in an industry constructed on legacy systems is no small challenge. But as airlines and airports begin the complex modernisation process, robust frameworks will make all the difference. Kumar Paramasivam, Senior Vice President at...
Tech and innovation keep Dallas Fort Worth at the top
Handling 87 million passengers every year, Dallas Fort Worth International (DFW) is the third-busiest airport in the world. At the same time, for three consecutive years, Airports Council International (ACI) has recognised DFW as one of the best large airports in...
Inside Air France-KLM’s award-winning loyalty programme
Flying Blue was named point.me's best airline loyalty programme for the second year running in 2025. But what's the secret to Air France-KLM's ongoing success? Ben Lipsey, SVP Loyalty, Data, and Digital at Air France-KLM, shares his insights in an exclusive interview...
Reimagining airline pricing and revenue management
The limitations of PSS technology continue to inhibit airlines' profit margins. But new technological solutions have emerged to break the deadlock, helping the aviation industry increase profit margins while improving revenue management. To learn more about this...
Offer-Order: The ticket to greater airline profits
The aviation industry remains one of the last industries that hasn't modernised the way it sells its products. Outdated legacy technology, including PSS, continues to dominate airline retail — but that's beginning to change. Alex Mans, Founder and CEO of FLYR, sat...
Personalised and consistent: The next evolution of Star Alliance
Launched in 1997, Star Alliance now consists of 25 member airlines operating across all six continents. But how are executives at the top directing a strategy to drive progress and consistency across the alliance? Renato Ramos, VP Corporate Strategy at Star Alliance...
CarTrawler CEO: Why B2B and customisation win
Powering around 70 airlines and 200 travel brands, CarTrawler is one of the world's leading B2B mobility solutions providers. Boasting partners from all four corners of the world, including American Airlines, Jet2, and Qantas, CarTrawler's mission is to get airlines...
How CEO Vivian Cheung is planning for the future of Hong Kong International
Hong Kong International Airport is one of the world's most dynamic airports, bringing millions of people from over 200 destinations to APAC's leading business centre. Overseeing the cargo and commercial operations across Airport Authority Hong Kong (AAHK) is Vivian...
Leading the digital strategy at Canada’s top low-cost airline
Flair Airlines is committed to connecting Canadians with destinations across North America at budget-friendly prices. And Juliana Ramirez, the carrier's Chief Digital Officer, knows her work is critical to keeping fares low while providing high levels of service. In...
Beyond the buzzword: How airlines can adopt AI effectively
Artificial intelligence (AI) was one of the biggest topics at World Aviation Festival 2025. But as the industry races to implement tech solutions, are we overlooking key business cases? In an exclusive interview, Manuel van Esch, Managing Director of zeroG - Lufthansa...
Heather Garboden explains American Airlines’ premium transformation
American Airlines is undergoing a transformation. To compete with Delta and United — and stand out from the low-cost market — the Dallas-based carrier has embarked on a radical new premiumisation strategy. Attracting higher-spending customers and elevating a nearly...
Meili: Building trust in car rental to drive ancillary airline revenue
Successfully pivoting to a frictionless Offer and Order retail ecosystem is now considered essential for airlines to boost ancillary revenue and encourage brand loyalty. Alongside hotels and insurance, car rental has been key to airlines' ancillary offerings. Yet...
Eddie Wilson on paperless boarding passes and Spain airport fees battle
In July 2025, United Airlines CEO Scott Kirby called Ryanair 'the only remaining successful LCC around the globe'. In 2024-25, the low-cost airline carried 200 million passengers for the first time, proof of its enduring popularity and strong growth plan. At World...
Inside Paul Griffiths’ plans for the new Dubai World Central airport
The biggest city in the United Arab Emirates (UAE), Dubai has transformed over the past twenty years into a major aviation connections hub, as well as a popular tourist destination in its own right. As a result, in 2024 Dubai International Airport (DXB) was the...
LATAM Airlines: The strategy behind our loyalty programme, LATAM Pass
Subscribe to our free newsletter to receive the latest industry news twice a week: https://worldaviationfestival.com/subscribe-3/ The Latin American aviation market is tipped for rapid growth in the future as the number of regional and intercontinental routes...
Nat Pieper on how oneworld is driving collaboration and growth
Serving more than 900 destinations across 170 territories, oneworld is one of the world's most expansive airline alliances. But how easy is it to drive harmony and consistency across 15 very different member airlines? In an exclusive interview at World Aviation...
How Allianz is using tech to transform travel insurance
As the popularity of travel rises, the global travel insurance market is forecast to double from 2025 to 2030 to a total market value of US$63.87 billion. But with a growing customer base comes changing expectations. At Aviation Festival Americas 2025, we sat down...
Ken Pyatt on Miami Airport’s $9bn investment strategy
2024 was the best year in Miami International Airport (MIA)'s history. Record passenger numbers — just under 56 million — passed through the Floridian airport, a 7% increase compared to 2023. However, at the beginning of 2025 the airport suddenly found itself facing a...
How can the aviation industry turn AI ambitions into reality?
Artificial intelligence (AI) has become the aviation's industry buzzword of the decade. Predictive analytics, chatbots, and biometrics are all hailed as the tools airlines and airports must have to optimise processes and manage ever-increasing volumes of passengers....
What is the greatest challenge aviation faces in the Americas?
From insufficient infrastructure to taxes, tariffs, and excessive regulation: across the Americas, the aviation industry faces complex obstacles to development. Lars Pottgiesser, Head of Business Development / Regional Vice President Office, The Americas at the...
