IAG invest in ‘shark skin’ aircraft coating for fuel savings
International Airlines Group (IAG)'s venture arm, IAGi, have invested in MAKO, a company producing 'shark skin' drag reduction...
Virgin Atlantic VP on Starlink, ChatGPT, and going head-to-head with British Airways
Although based in the UK, Virgin Atlantic are also growing a considerable presence on the other side of...
Lost or mishandled baggage cost aviation $6.3bn in 2025
SITA's 2026 Baggage IT Insights Report found that mishandled baggage rates have dropped by 23%, but incidents still...
Driving innovation and sustainability at Alaska Airlines
Alaska Airlines has always been one of aviation's most innovative carriers. The first airline to sell a ticket...
Malaysia Airlines and Singapore Airlines launch new business partnership
Malaysia Airlines and Singapore Airlines have launched a new business partnership that fosters closer collaboration between the two...
Differentiating legacy carriers from LCCs on more than just price
Airlines in the Asia-Pacific region face a range of architectural problems when implementing more sophisticated retail strategies. Sam...
IATA sets four priorities to resolve aviation supply chain issues
The International Air Transport Association (IATA) have unveiled four areas for focus to resolve aviation's supply chain issues...
EU and Kazakhstan sign landmark aviation agreement
The European Union (EU) and the government of Kazakhstan have signed a landmark agreement that will open routes...
Can the Gulf’s airlines win back passengers post-conflict?
The Israel-US attacks on Iran launched in March this year completely destabilised the global aviation industry, but no...
easyJet rejects Castlelake takeover worth £4.74bn
British low-cost carrier (LCC) easyJet has rejected a takeover bid from US investment firm Castlelake. The airline claimed...
The struggle of scaling your airline when the technology doesn’t follow
You're a mid-tier airline. You have a clear idea of what you want to do next, be it...
Why airlines need to develop continuous pricing
PROS are industry leaders in retail solutions for aviation, so at Aviation Festival Asia 2026 we sat down...
Sydney-London to become first Qantas Project Sunrise route
Qantas have announced that London will be the first destination for their ground-breaking ultra-long-haul 'Project Sunrise' flights. The...
Air India adds no-meal Basic ticket fare on select routes
Air India is launching a new ticket fare for passengers who do not want to receive a complimentary...
Aviation Festival Asia is moving to Bangkok in 2027!
Exciting news: in 2027, Aviation Festival Asia (AFA) is relocating to Bangkok! After 20 great years in Singapore...
How ground handling is evolving at Gapura Angkasa
Indonesia is now Southeast Asia's largest aviation market, with 10 million seats available every month. And the country...
EU introduces new rules on airline baggage and passenger compensation
The European Council and European Parliament have agreed new rights for air passengers, with measures introduced to improve...
Cost control and strategic AI: The top priorities for airline CEOs in
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When disruption hits: How connected travel is key to managing the passenger
Author: Hugh Aitken, COO, Dohop Airline networks are under extraordinary pressure. Rising jet fuel prices, supply uncertainty linked...
Advice for airlines beginning their Offer-Order transition
The Asia-Pacific region is a highly competitive aviation market where customers are more digitally attuned than any region...
American Airlines and Google sign landmark SAF agreement
American Airlines and Google have signed a new agreement for sustainable aviation fuel (SAF) in an agreement they...
Kempegowda International Airport Bengaluru’s award-winning sustainability strategy
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A sneak peek from oneworld ahead of Aviation Festival Americas
Aviation Festival Americas kicks off this week on 3 June in collaboration with oneworld, Official Alliance Partner of...
What to expect at Aviation Festival Americas 2026
Bringing together over 1,000 attendees, 200 speakers, and 100 exhibitors, Aviation Festival Americas (AFAM) is returning to the...
How Gen AI is reshaping travel inspiration and booking
Generative AI is completely reshaping how customers explore and book travel. And as this trend develops at pace...
American Airlines to debut Starlink-powered WiFi from 2027
American Airlines have announced they will equip more than 500 Airbus narrowbodies for Starlink WiFi, beginning Q1 2027...
London Heathrow grows as oneworld’s primary hub
With the arrival of direct flights from Seattle with Alaska Airlines, London Heathrow has further cemented its status...
Mega-events expose the truth about aviation capacity: It’s time to move baggage
Large-scale events do not create stress in aviation systems—they expose it. The Los Angeles 2028 Olympic Games will...
The startup building an AI platform to support airline operations
Last week, Overwatch AI announced they'd successfully raised $1.5 million in funding, with contributors including the venture arms...
SpaceX unveil plans to go public on the US stock market
SpaceX CEO Elon Musk has announced the aerospace company's intention to file a public IPO. SpaceX values itself...
The future of IFEC: Who’s taking the lead in the Americas?
Inflight entertainment and connectivity (IFEC) has become one of the hottest topics in the aviation industry thanks to...
United, Pegasus invest in AI startup for simplified airline operations
United Ventures and Pegasus Innovation Lab are among the investors contributing to a US$1.5 million fundraising round for...
Delta CEO explains why the airline chose Amazon Leo over Starlink
Ed Bastian, Delta CEO, has justified his decision to sign a connectivity partnership with Amazon Leo over SpaceX's...
Riyadh Air opens for booking from July 2026
Riyadh Air have officially launched online and in-app booking, with its first commercial flights scheduled for 1 July...
Emirates begin construction on $5bn MRO facility
This post was originally shared on our sister site, Aerospace Tech Review. Emirates have begun construction on a...
How are America’s airports preparing for the 2026 FIFA World Cup?
This June, Canada, Mexico, and the US will jointly host the 2026 FIFA World Cup. One of the...
Creating a unified customer experience at Star Alliance
Star Alliance, the world's oldest airline alliance, continues to expand, officially welcoming ITA Airways to the roster earlier...
The Venture Lab advantage: How Alaska Air is scaling innovation at startup
Airlines lose hundreds of millions of dollars to problems they see coming but can't solve fast enough. Not...
Virgin Australia add new app features to halve check-in times
Virgin Australia have launched new app features that the airline claims will cut customer check-in times by as...
Walsh says higher air fares ‘inevitable’ due to jet fuel costs
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Simplifying payments in a complex distribution landscape
Travel payments are only growing more complex, yet customers increasingly expect a frictionless experience when carrying out transactions...
The Blue Group? Air France-KLM consider name change
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Heroes don’t scale: Why the airline OCC is quietly becoming a trading
The disruption environment changed underneath the people we trained to absorb it. The job description has quietly moved...
Innovating the baggage and pre-airport passenger journey with reclaim
Why baggage friction remains an airline problem worth solving Across the industry, airlines and airports have made real...
The mindset airlines need to deploy AI successfully
As an industry, aviation is moving from experimenting with AI to full-scale deployments. In this transition, several uses...
From operational to strategic: The customer service shift
The aviation industry has often viewed customer service through a transactional lens. But a shift is underway: in...
Resolution, not redirection: How intelligent agents are elevating passenger experience
A missed connection. A delayed flight. A passenger turns to you for help and expects resolution, not redirection...
AirBaltic add ultra-basic Economy MINI ticket fare
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Check out the agenda for World Aviation Festival 2026!
The World Aviation Festival returns to Lisbon in 2026, and this year’s agenda sets the stage for another...
Zipair: The first Asian carrier to deploy Starlink effectively
Since launching in 2020 as a subsidiary of Japan Airlines, Zipair has expanded significantly into the US market...
End of an era? What Spirit’s collapse means for low-cost travel
Low-cost carrier (LCC) Spirit Airlines announced they were ceasing all operations effective immediately on 2 May. Following years...
59% of customers prefer AI customer service — but only if it
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How connected travel enables multi-carrier journeys in the Offer-Order era
By Hugh Aitken, COO, Dohop More than 200 million passengers combine scheduled flights across different airlines each year...
IATA urges African nations to improve competitivity of aviation
Ahead of its Focus Africa Conference in Addis Ababa, the International Air Transport Association (IATA) have published four...
Unlocking the full potential of dynamic airline retail
There are few airlines worldwide who aren't trying to optimise revenues and engage customers through dynamic retailing. But...
Japan Airlines trials humanoid robot ground workers
Japan Airlines will test the capabilities of humanoid robots in a new trial, the first of its kind...
New facility converts used plastic into sustainable aviation fuel
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How AirAsia Cambodia are disrupting aviation in Southeast Asia
Propelled by economic growth and new tourism programme, Cambodia's aviation industry is expanding at pace. National carrier Air...
Hawaiian Airlines officially becomes a oneworld member
Hawaiian Airlines have been confirmed as the newest member of the oneworld airline alliance, significantly enhancing the alliance's...
ANA and IHG launch loyalty programme partnership
All Nippon Airways (ANA) and IHG Hotels and Resorts (IHG) have signed a landmark partnership for their loyalty...
Navigating a new path forward for low-cost travel in the Americas
It's a difficult moment for low-cost travel across the Americas. LCC CEOs in the US are currently petitioning...
US LCCs seek temporary tax relief due to rising fuel costs
A group of US low-cost carriers (LCCs) met with Transportation Secretary Sean Duffy on Tuesday 21 April to...
IATA to open permanent office in Tashkent, Uzbekistan
The International Air Transport Association (IATA), the world's leading aviation representative body, have announced they will open a...
Cirium review ranks world’s most carbon-efficient airlines
Aviation data experts Cirium have published their EmeraldSky Annual Review, ranking the world's airlines on their carbon efficiency...
ANA Future Frontier Fund: Investing in startups to build resilience
Established in 2024, the All Nippon Airways (ANA) Future Frontier Fund is among the first airline venture capital...
Virgin Atlantic is the first airline to debut app within ChatGPT
Virgin Atlantic has become the first airline to launch an app within ChatGPT, allowing users of Open AI's...
Allegiant/Sun Country merger approved by regulators
The merger between Allegiant Air and Sun Country Airlines has been approved by the US Department of Transportation...
Lufthansa axes CityLine subsidiary, citing rising fuel costs
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“There’ll be a way through”: Richard Nuttall shares thoughts on jet fuel
Aviation Festival Asia 2026 kicked off with a conversation between Richard Nuttall, President of Philippine Airlines (PAL) and...
IndiGo invest in eVTOL startup Sarla Aviation through Ventures arm
IndiGo have invested in Sarla Aviation, a startup based in Bengaluru developing eVTOL air taxis. New data from...
American Airlines add e-boarding gates to Dallas Fort Worth hub
American Airlines have announced the rollout of nearly 20 dormakaba Argus Air XS electronic boarding gates across their...
Air New Zealand’s economy ‘Skynest’ to go on sale in May 2026
Air New Zealand have announced that its new economy 'Skynest' will be available to book this May as...
Garuda Indonesia to deploy Moment’s Flymingo WiFi box
Garuda Indonesia have announced a three-year partnership with IFEC tech providers Moment. The airline will install 64 Flymingo...
United/American merger: Genuine possibility or flight of fancy?
Reports from Reuters and Bloomberg claim United Airlines CEO Scott Kirby has floated the idea of a merger...
ACI reveal world’s busiest airports in 2025
Airports Council International (ACI) have revealed the world's busiest airports according to passenger numbers. Topping the list once...
Breakthrough SAF process could radically simplify production
This article was originally posted on our sister site, Aerospace Tech Review. Oak Ridge National Laboratory (ORNL) have...
Air New Zealand successfully trial digital ID
Air New Zealand have completed a successful trial of digital ID, allowing passengers to add passport information in...
Malaysia Airlines and Visa sign MoU for cross-collaboration
Malaysia Airlines and international payments giant Visa have signed a memorandum of understanding (MoU) to enhance the customer...
The winners of the Aviation Festival Asia Awards 2026
Aviation Festival Asia exists to celebrate innovation in the industry, and what better way to mark the occasion...
United Airlines enhance app with real-time TSA queue tracker
United Airlines have added a real-time TSA queue tracker to their app, the first feature of its kind...
Airlines welcome ceasefire, but jet fuel prices remain a challenge
Outgoing IATA Director General Willie Walsh welcomed the news of a ceasefire between Iran and the US after...
Building seamless payments solutions for American aviation
The diversity of the Americas means customer expectations for payments vary quite drastically whether a passenger is flying...
Delta to introduce Amazon Leo inflight connectivity from 2028
Delta Air Lines and Amazon have launched a new partnership that will see the carrier debut high-speed inflight...
Understanding customer behaviour in a digital travel world
The next digital transformation was a key topic at World Aviation Festival 2025. From seamless apps to AI...
airBaltic launch SkyNet portal for personalised inflight retail
AirBaltic have added inflight shopping to their SkyNet onboard WiFi portal. Powered by InterLnkd's AirMall, the system gives...
Fuelling the fleet: The strategic value of payments in revenue growth
By Warren Hayashi, President of Asia-Pacific, Adyen Airlines operate in one of the most competitive margin environments in...
When currency becomes connection: Unlocking the next phase of airline loyalty
For decades, airline loyalty programs followed a familiar pattern. Travellers earned points through flights or credit card spend...
What to expect at Aviation Festival Asia 2026
Bringing together more than 1,500 attendees, 150 speakers, and 150 exhibitors, Aviation Festival Asia (AFA) is returning to...
Navigating AI models for language, markets and the world
The aviation industry is affected by the crisis in the world. The current war with Iran is adding...
Air travel demand to double by 2050, IATA say
The International Air Transport Association (IATA) have released their Long Term Demand Predictions (LTDP), forecasting that demand for...
APAC airlines lead other regions on inflight WiFi installation
A new report from Moment finds that airlines in the Asia-Pacific (APAC) region have a greater uptake on...
Riyadh Air’s inaugural flight network revealed
Aeroroutes have found what is believed to be Riyadh Air's debut flight network. Covering 15 destinations, the list...
Using eSIMs to connect airlines and customers worldwide
As Global eSIM Partner for World Aviation Festival and Aviation Festival Asia, Airalo play a critical role in...
The product catalogue: Foundation, not feature
What it is, why it matters, and why everyone keeps meaning something slightly different By Roman van Alten...
Jet fuel prices surge as Middle East conflict continues
Jet fuel prices have topped US$200 a barrel as the fallout from the US-Israel attack on Iran continues...
SITA integrate Google Find Hub with WorldTracer baggage system
SITA have integrated Google's Find Hub with its WorldTracer baggage system, allowing passengers to share luggage location information...
Focusing on the customer: Louisville Airport’s $1bn development
Louisville Muhammed Ali International Airport (SDF) has experienced its busiest years on record, with both the cargo and...
Equilibrion and Rolls Royce to develop nuclear-powered SAF production
This post is taken from our sister publication, Aerospace Tech Review. Equilibrion and Rolls Royce have signed a...
LOT Polish Airlines add paid inflight WiFi through Viasat
LOT Polish Airlines have begun rolling out inflight WiFi powered by Viasat Amara. The service is offered to...
Southwest Airlines iron out issues with assigned seating policy
Southwest Airlines are refining their assigned seating arrangements following complaints from customers. The carrier ditched its historic open...
Airlines support passengers stranded by Middle East conflict
A limited number of flights are now leaving the Gulf following days of strikes between Israel, the US...
Aviation Festival Asia Startup Pitch Competition: Meet the finalists!
The aviation industry desperately needs new solutions and perspectives to tackle its technological challenges. At Aviation Festival Asia...
Melbourne Airport plans for $4.5bn expansion
Following record-breaking passenger arrivals in 2025, Melbourne International Airport in Victoria, Australia, has unveiled plans for a $4.5...
Eurowings to install Premium BIZ class on eight aircraft
Eurowings, the Lufthansa Group low-cost subsidiary, has announced it will install Premium BIZ class on eight A320neo aircraft...
Conflict in the Middle East: IROPs are the new normal for aviation
The US and Israel's strikes on Iran have caused chaos and destruction across the global aviation industry. Iran's...
“There’s nothing like the human touch”: Vancouver Airport’s approach to tech
Vancouver International Airport (YVR) has won Skytrax's North American Airport of the Year award 14 years in a...
Korean Air and Skyports to develop platform for eVTOL operations
Korean Air and Skyports have announced a new partnership for developing eVTOL operations. Announced at the Drone Show...
‘Every dollar counts’: Spirit Airlines plan for bankruptcy exit
Spirit Airlines say they expect to exit their second Chapter 11 bankruptcy in late spring or early summer...
Airlines risk falling behind other industries in AI adoption, Accenture warn
New research from Accenture finds that the majority of airlines are falling behind on AI adoption. Only 12%...
What airlines need to stand out in the digital-savvy APAC market
Data and digitisation is set to be a defining theme of Aviation Festival Asia 2026. Internet access has...
Malaysia Airlines roll out AI customer support agent, ‘Mavis’
Malaysia Airlines have rolled out Mavis, their new AI-powered customer support agent, across their digital channels. Designed in...
Jazeera Airways launches ‘fly now, pay later’ booking
Kuwait's Jazeera Airways will launch a 'fly now, pay later' payment option. Customers can split the cost of...
ASQ Customer Experience Awards name best airports in 2026
The ASQ Customer Experience Awards, run annually by Airports Council International (ACI), have named the world's leading airports...
United overhaul MileagePlus to favour credit card holders
United Airlines are revamping their loyalty programme, MileagePlus, to favour members who own United-branded credit cards. From April...
Airline investment in startups hit five-year low in 2025
Research from Lufthansa Innovation Hub (LIH) finds that airline investment in startups has hit a five-year low. Airlines...
Air Cambodia choose AirFi’s wireless IFE solution
Air Cambodia have selected AirFi's wireless inflight entertainment (IFE) solution for use across its fleet. The platform allows...
Virgin Atlantic and WestJet partner on loyalty benefits
Virgin Atlantic and WestJet have enhanced their partnership so loyalty members earn points on their preferred loyalty programme...
Driving next-generation innovation at Miami International Airport
A US$9 billion development plan is transforming Miami International Airport (MIA). And at the heart of this transformation...
50 years after its first flight, could we revive Concorde?
An icon of British and French engineering, the first commercial Concorde flight took off 50 years ago on...
VOTE for your winners in the Aviation Festival Asia Awards 2026!
Aviation Festival Asia 2026 is fast approaching, and so are the inaugural AFA Awards. Taking place on Day...
Heathrow raises SAF mandate above UK government targets
London Heathrow Airport has set the ambitious target of exceeding the UK government’s sustainable aviation fuel (SAF) target...
How to deploy real-time data for specialised AI integration
As the AI revolution continues, airlines can struggle to develop specific use cases rather than relying on generic...
Wizz Air to roll out elevated ‘Wizz Class’ seat across their network
Following a successful trial, Wizz Air will roll out the 'Wizz Class' seating option across their 950 routes...
JetBlue and United expand partnership for cross-airline booking
JetBlue and United have announced a further expansion of their 'Blue Sky' partnership: customers can now book flights...
Southwest Airlines will introduce Starlink WiFi this year
Southwest Airlines will begin rolling out Starlink-powered WiFi across its fleet this summer. The carrier plans to have...
Julio Rodriguez: How I set the commercial strategy at IAG
International Airlines Group (IAG) brings together some of the biggest names in the aviation world. Through national carriers...
Wizz Air’s Link platform can book self-transfer flights on one ticket
Wizz Air have unveiled a new platform called Link, which allows passengers to book self-transfer flights on one...
Women In Aviation Singapore: Addressing the industry gender gap
Aviation remains an overwhelmingly male industry: only around 5% of licensed aviation professionals globally are women. Socio-economic pressure...
Saudi investment fund to launch new airline, flynas Syria
Saudi Arabia and Syria have signed an expansive investment agreement spanning aviation, telecoms, and utilities, representing the biggest...
Korean Air introduces Gen AI chatbot for customer support
Korean Air have debuted a new generative AI chatbot designed to answer passenger queries. Built on the airline's...
Riyadh Air partner with Mastercard for innovative payments
New Saudi Arabian airline Riyadh Air have announced a new partnership with Mastercard for cutting-edge collaboration on payments...
Implementing next-generation technology at APAC’s airports
Customer expectations for airports are shifting fast, nowhere more so than in the Asia-Pacific region. From the famous...
Thai Airways expand retail relationship with Amadeus
Thai Airways and Amadeus are extending their partnership to consolidate the airline's retail capabilities. Under the new agreement...
Air Cambodia plans for network growth with Boeing 737 order
Air Cambodia signed a deal for up to 20 Boeing 737-8s at the Singapore Airshow, as the carrier...
Azul Brazilian Airlines launch Interrail-style Air Pass
Azul Brazilian Airlines have launched an Interrail-style Air Pass offering passengers multiple trips in one flat fare. Supported...
Building a seamless retail and payments experience
The Offer-Order transition is well underway, but are airlines missing out on opportunities that could inhibit growth? In...
Ads are coming to ChatGPT. How should airlines prepare?
In January 2026, OpenAI announced they would be testing ads on their flagship ChatGPT large language model (LLM)...
flynas debut ‘Find My View’ seat selector tool
Saudi Arabian low-cost carrier (LCC) flynas have launched a 'Find My View' tool to help passengers choose their...
Can airlines integrate AI and flight operations successfully?
At the latest World Aviation Festival’s digital operations track, what stood out was not the release of a...
Incheon Airport launches remote baggage screening for US travel
Incheon International Airport in Seoul, South Korea, has launched the world's first remote baggage screening. The new system...
Malaysia Airlines and Singapore Airlines formalise commercial partnership
Malaysia Airlines and Singapore Airlines have formalised the latest advancement of their business partnership. A new commercial agreement...
The secrets behind Air Canada’s industry-leading app
Air Canada has become one of the Americas' most tech-forward airlines, boasting a cutting-edge digital strategy that includes...
Advertising authority warns easyJet over ‘misleading’ bag fee claims
British low-cost carrier (LCC) easyJet has been told to stop saying passengers can add carry-on baggage to their...
Regional divergence will define air traffic growth to 2054, ACI say
Airports Council International (ACI) have published their World Air Traffic Forecasts 2025-2054, predicting that demand will double to...
Gulf Air sign with Starlink for free inflight WiFi
Gulf Air, the state carrier of Bahrain, have become the latest airline to partner with Space X's Starlink...
Southwest Airlines end open seating policy after 50 years
27 January marks a new era for Southwest Airlines, as the carrier ends the open seating policy that's...
Why sustainability and social projects can set small airports apart
Groningen Airport Eelde in the Northwest of the Netherlands handles around 120,000 passengers a year, connecting locals in...
Riyadh Air tap Neo Space Group for inflight connectivity
Riyadh Air have announced a new partnership with Neo Space Group (NSG) for inflight connectivity (IFC) on their...
Singapore Changi adds autonomous baggage tractors
Singapore Changi (SIN) airport has debuted autonomous vehicles (AVs) for transporting baggage around the site. A year of...
KLM to offer free inflight WiFi on European journeys
KLM have announced that passengers from all classes will be able to access free WiFi on European flights...
Plug and Play: Bridging the gap between startups and aviation
With its reliance on legacy infrastructure, aviation is one of the industries in greatest need of an innovation...
Musk/Ryanair feud escalates over O’Leary Starlink comments
Tech mogul Elon Musk and Ryanair CEO Michael O'Leary continue to trade jibes over comments O'Leary made regarding...
New American Airlines app feature helps passengers rebook during disruption
American Airlines is debuting new app features that will assist travellers in the event of disruption. Flight rebooking...
UK government launches £43m competition for sustainable aviation projects
The UK government is launching a new fund worth up to £43 million (US$58 million) for financing green...
Lao Airlines take step towards Offer-Order with Sabre
Lao Airlines have signed a new 10-year partnership with Sabre for advanced retailing capabilities. The SabreSonic Passenger Service...
How eSIMs can boost ancillary airline revenue
eSIMs are transforming in-destination connectivity. Travellers no longer have to fiddle around with tiny SIM cards to get...
Philippine Airlines offers bus tours to connecting customers at Manila airport
Philippine Airlines has partnered with the Department of Tourism (DOT) Transit Tours to offer bus excursions to connecting...
World’s busiest airports of 2025 revealed
Aviation data experts OAG have released their list of the busiest airports of 2025. Ranked by seat capacity...
TSA adds touchless screening to 50 more airports
The US Transportation Security Administration (TSA) has announced that 50 more airports will be upgraded with touchless screening...
United launch online pre-order service for economy meals
United Airlines have introduced a meal pre-ordering service on their app and website. The Chicago-based carrier says the...
How airlines can use payments to make revenue gains in APAC
The payments ecosystem in Asia-Pacific is a coexistence of extremes. In some areas payments systems are among the...
Aviation Festival Asia Award 2026 nominations are now open!
The aviation industry in Asia is moving faster than ever, driven by cutting-edge technology, bold collaborations, and a...
Virgin Australia extends ‘Pets in Cabin’ add-on trial
Virgin Australia has decided to extend its 'Pets in Cabin' trial until the end of June. The trial...
Lufthansa Group and Starlink partner for high-speed inflight WiFi
A new agreement with Starlink will see Lufthansa Group roll out high-speed WiFi across its member airlines. Lufthansa...
Delivery in focus: How will systems facilitate a seamless customer journey?
By Hadrien Musitelli, CEO, CitizenPlane Here’s a question. When a snowstorm threatens your flight and you’ve heard nothing...
How aviation can move from AI pilots to successful scaling
The travel industry has been keen to experiment with AI, but progression from pilots to successfully-scaled projects has...
Construction begins on Ethiopia’s new $12.5 billion airport
Construction has begun on Ethiopia's new Bishoftu International Airport (BIA), 40 kilometres southwest of Addis Ababa. The cost...
Allegiant and Sun Country Airlines to merge operations
US low-cost carriers (LCCs) Allegiant and Sun Country have announced plans to merge operations in a deal worth...
IATA reveals the five key risks shaping aviation in 2026
Industry body IATA has named the five risks that most threaten the aviation industry in 2026. With profit...
Amadeus joins ICAO’s No Country Left Behind digital initiative
Travel tech firm Amadeus have joined the International Civil Aviation Organization (ICAO's) No Country Left Behind initiative. As...
Inside IAG’s sustainability journey with Jonathon Counsell
Boasting more than 600 aircraft that fly to over 250 destinations, the International Airlines Group (IAG) manages some...
Study reveals how aviation could halve emissions without cutting journeys
This article was originally published on our sister site, Aerospace Tech Review. A study has revealed how aviation...
Lufthansa Group chooses Amadeus for Offer-Order transformation
Lufthansa Group have selected Amadeus Nevio modular solutions as partners for its retail modernisation strategy. Through the new...
Hawaiian Airlines’ $600m investment plan centres technology and premiumisation
Hawaiian Airlines has revealed a new US$600 million investment programme that will place technology and premiumisation at the...
Small airport insight: How Salzburg is redeveloping for the future
Salzburg Airport has to make the most of its small footprint to manage 1.7 million annual passengers effectively...
2025’s most on-time airlines and airports revealed
Aviation analytics firm Cirium have published their 2025 On-Time Performance Review, ranking the world's airlines and airports by...
Modern airline retailing outlook 2026: Steady momentum and initial breakthroughs
By Daniel Friedli, Travel in Motion AG When the Modern Airline Retailing (MAR) programme kicked off in earnest...
KM Malta Airlines partner with CarTrawler for ancillary car rental
KM Malta Airlines have announced a new partnership with CarTrawler to offer ancillary car rental booking directly through...
The most important aviation trends to watch in 2026
It's that time of the year again, where experts across the industry get out their crystal balls and...
Aviation Festival Asia Award 2026 nominations are now open!
The aviation industry in Asia is moving faster than ever, driven by cutting-edge technology, bold collaborations, and a...
Elon Musk swipes at American Airlines over Amazon Leo talks
Elon Musk and Space X's VP for Starlink Engineering have disparaged American Airlines on X as the airline...
The key principles for effective AI adoption in aviation
Executing an effective AI strategy in an industry constructed on legacy systems is no small challenge. But as...
Riyadh Air partner with Huawei to enhance their digital ecosystem
Riyadh Air, Saudi Arabia's new national carrier, have signed a Memorandum of Understanding (MoU) with Chinese tech company...
Tech and innovation keep Dallas Fort Worth at the top
Handling 87 million passengers every year, Dallas Fort Worth International (DFW) is the third-busiest airport in the world...
Flair Airlines debuts North America’s first ticket resale platform
Canadian low-cost carrier (LCC) Flair Airlines is set to launch a ticket resale service, the first of its...
SAF production rate to slow, complicating airline sustainability plans
This article was originally published on our sister site, Aerospace Tech Review. IATA has published its latest sustainable...
Air Serbia banks on AI to transform its loyalty programme
Air Serbia has partnered with Loyalty Juggernaut to overhaul its loyalty programme. The Serbian national carrier has set...
Airlines to profit by $41 billion in 2026, though profit margins unchanged
IATA have released its financial forecasts for airlines in 2026, predicting that the industry will bring in a...
Neighbour-free booking: Turning empty seats into a revenue opportunity
It's been one of the biggest trends in travel over the past few years: neighbour-free booking. Airlines are...
Korean Air to launch Starlink WiFi by end of 2026
Korean Air and its sister airlines at Hanjin Group airlines have announced they are partnering with Starlink for...
Riyadh Air to become world’s first ‘AI-native’ airline
Riyadh Air have announced that they will become the world's first 'AI-native airline'. A strategic partnership with IBM...
SAS launch SAS Holidays for all-in-one travel booking
Scandinavian Airlines (SAS) have launched SAS Holidays, a new product that will enable travellers to book their entire...
How will New Terminal One transform JFK Airport?
As the New Terminal One at JFK Airport prepares to reopen in 2026, the airport announced this week...
Inside Air France-KLM’s award-winning loyalty programme
Flying Blue was named point.me's best airline loyalty programme for the second year running in 2025. But what's...
Norway’s airport operator offer eSIMs via Alphacomm
Avinor, Norway's state-owned airport operator, have partnered with Alphacomm to offer travellers eSIMs. eSIMs will now be available...
Sun PhuQuoc Airways chooses wireless AirFi Box for IFE
Sun PhuQuoc Airways has selected AirFi as its partner to deliver inflight entertainment (IFE). Through the collaboration, the...
Turkish Airlines partners with Samsung for smart bag tracking
Turkish Airlines has become the first airline to partner with Samsung for smart bag tracking. From 1 December...
Lufthansa Group adds Klarna’s buy now, pay later option
Lufthansa Group have announced a new partnership with Swedish financial services firm Klarna for buy now, pay later...
Reimagining airline pricing and revenue management
The limitations of PSS technology continue to inhibit airlines' profit margins. But new technological solutions have emerged to...
Ryanair closes its frequent flyer membership 8 months after launch
Irish low-cost carrier (LCC) Ryanair announced it will be closing its frequent flyer membership club. The airline explained...
Virgin Australia to build on OpenAI’s API for improved AI integration
Virgin Australia have announced a new partnership with OpenAI that will see the airline integrate AI functions into...
Abu Dhabi Airports and SITA develop AI airport management
Abu Dhabi Airports and SITA have agreed to work on a new AI-powered airport management system. Air traffic...
Caribbean Airlines launches proactive baggage notifications
Caribbean Airlines will now send passengers email notifications on the status on their baggage. The investment means passengers...
Offer-Order: The ticket to greater airline profits
The aviation industry remains one of the last industries that hasn't modernised the way it sells its products...
2025’s most innovative airports of the year announced
Airports Council International (ACI) and Amadeus has announced the winners of the 2025 Technology Innovation Awards in Busan...
Could Saudi Arabia launch three new airlines?
Reports are circling that Saudi Arabia could launch three new airlines, bringing the Kingdom's total number of carriers...
Delta Air Lines integrates Apple AirTag for bag tracking
Delta Air Lines have officially integrated Apple AirTag technology alongside their existing baggage systems, Skift has revealed. Providing...
Personalised and consistent: The next evolution of Star Alliance
Launched in 1997, Star Alliance now consists of 25 member airlines operating across all six continents. But how...
Emirates signs strategic partnership with OpenAI
Dubai-based carrier Emirates have entered into a partnership with tech firm OpenAI to accelerate AI adoption across the...
MIA adds largest single deployment of biometric screening in US
Miami International Airport (MIA) has rolled out the largest single deployment of biometric passport screenings in the United...
VOTE NOW for the best airline app in MENA and APAC
After six successful competitions at our World Aviation Festival, in 2026 the Battle of the Airline Apps will...
CarTrawler CEO: Why B2B and customisation win
Powering around 70 airlines and 200 travel brands, CarTrawler is one of the world's leading B2B mobility solutions...
AirHelp ranks world’s best airlines for customer service 2025
Flight compensation firm AirHelp have published its annual ranking of the world's best airlines. The report gives carriers...
Flight booking is coming to Google’s AI Mode
Google is working on adding hotel and flight booking to its AI Mode. Through agentic search, the company...
ACI passenger survey highlights key trends for 2026 and beyond
Airports Council International (ACI) have published their annual Airport Service Quality (ASQ) Global Traveller Survey, highlighting key trends...
Keynote CEO Panel: Navigating uncertainty in airline operations
Geopolitical disruption, pressing sustainability targets, and workforce shortages are just some of the complex issues that have dominated...
How CEO Vivian Cheung is planning for the future of Hong Kong
Hong Kong International Airport is one of the world's most dynamic airports, bringing millions of people from over...
Emirates retrofit to create world’s largest Starlink-connected fleet
Emirates have announced that they are upgrading all their aircraft for Starlink connectivity, creating the world's largest Starlink-enabled...
Lufthansa Technik unveils ‘intelligent’ touchscreen folding tray table
Lufthansa Technik is exhibiting a new prototype touchscreen folding tray table at the Dubai Airshow. Named the 'Nice...
Qantas Innovation Centre brings tech development in-house
Qantas have announced they will establish a new Product Innovation Centre in Adelaide, South Australia. Opening in March...
Pittsburgh International Airport sets date for $1.7 billion terminal opening
Pittsburgh International Airport (PIT) has set 18th November as the date for its revamped terminal to open. With...
Leading the digital strategy at Canada’s top low-cost airline
Flair Airlines is committed to connecting Canadians with destinations across North America at budget-friendly prices. And Juliana Ramirez...
The future of revenue management in the world of Offers and Orders
By Matthias Viehmann, Travel in Motion AG The airline industry is undergoing one of its most significant transformations...
SAS joins Revolut’s growing roster of airline loyalty partners
Revolut and Scandinavian Airline (SAS) have partnered to make RevPoints redeemable with SAS's loyalty programme, EuroBonus. Points can...
Adani Airports add agentic AI for omnichannel customer service
Adani Airport Holdings Limited (AAHL) will roll out multilingual, omnichannel customer service support through a new partnership with...
Beyond the buzzword: How airlines can adopt AI effectively
Artificial intelligence (AI) was one of the biggest topics at World Aviation Festival 2025. But as the industry...
Ethiopian Airlines begins Offer-Order transformation
Ethiopian Airlines and Sabre Corporation have announced a new partnership to accelerate the airline's adoption of Offer-Order. Through...
Viasat integrates InterLnkd’s personalised inflight AirMall
InterLnkd's AirMall, a digital shopping experience platform, will be integrated with Viasat's Connected Partner Platform to provide airlines...
Qantas launch Economy Plus seating on short-haul flights
Australian national carrier Qantas have announced they are launching Economy Plus seating. The new seats will provide passengers...
IAG to roll out Starlink-powered WiFi across its member airlines
The International Airlines Group (IAG) announced today that Starlink WiFi will soon be available on their member airlines...
Omani LCC SalamAir launch subscription programme
SalamAir has announced the launch of a new flight membership scheme, called 'mOVemore'. Developed in partnership with subscription...
Heather Garboden explains American Airlines’ premium transformation
American Airlines is undergoing a transformation. To compete with Delta and United — and stand out from the...
Emirates deploys biometrics at DXB for passport-free experience
Emirates has launched a new biometrics system at Dubai International Airport (DXB), allowing passengers to pass through check-in...
New IATA survey reveals passenger attitudes to payments and biometrics
Biometrics and mobile booking emerged as the key rising trends in IATA's latest annual Global Passenger Survey. The...
The biggest airports in development around the world
In 2025, global air passenger numbers will approach the 10 billion mark for the first time, with ACI...
Aer Lingus and Tesco team up to turn supermarket points into Avios
Tesco Ireland and Aer Lingus have announced a new partnership that will allow Tesco Clubcard members to turn...
Meili: Building trust in car rental to drive ancillary airline revenue
Successfully pivoting to a frictionless Offer and Order retail ecosystem is now considered essential for airlines to boost...
IndiGo launches Mumbai-London service as long-haul growth continues
Low-cost carrier (LCC) IndiGo has launched its first non-stop flights between Mumbai and London Heathrow, as its long-haul...
Wizz Air to trial new premium ‘Wizz Class’ ticket
Wizz Air executive Michael Delehant confirmed this week that the budget carrier will trial 'Wizz Class' on select...
American Airlines advances premium offering with A321XLR
American Airlines has become the first US airline to launch the Airbus 321XLR, as it announces new flights...
Eddie Wilson on paperless boarding passes and Spain airport fees battle
In July 2025, United Airlines CEO Scott Kirby called Ryanair 'the only remaining successful LCC around the globe'...
Tailored, green, efficient, digital: Aligning airport experiences with future passenger values
In this keynote panel from World Aviation Festival 2025, four airports leaders shared their transformation strategies for creating...
AI analytics help Emirates avoid unexpected turbulence
This article was originally published on our sister site, Aerospace Tech Review. Dubai-based carrier Emirates has reported a...
Delhi Airport Terminal 2 debuts new cutting-edge renovations
Delhi Airport's Terminal 2 has reopened after six months of renovation, with improved efficiency and sustainability at the...
SITA and easyJet launch app for improved ground crew management
Low-cost carrier (LCC) easyJet and aviation IT specialists SITA have collaborated to launch the Agent App, which optimises...
Flair Airlines and Netcore partner for AI omnichannel customer comms
Canadian low-cost carrier (LCC) Flair Airlines and marketing platform Netcore Cloud have partnered to provide Flair customers with...
Inside Paul Griffiths’ plans for the new Dubai World Central airport
The biggest city in the United Arab Emirates (UAE), Dubai has transformed over the past twenty years into...
Riyadh Air completes maiden passenger service ahead of public launch
New Saudi national carrier Riyadh Air completed its maiden passenger flight on 26th October, carrying staff members, partners...
Rome Fiumicino adds AI airport assistant
Aeroporti di Roma has developed an AI assistant for passengers flying from Rome Fiumicino 'Leonardo da Vinci' Airport...
LATAM Airlines: The strategy behind our loyalty programme, LATAM Pass
Subscribe to our free newsletter to receive the latest industry news twice a week: https://worldaviationfestival.com/subscribe-3/ The Latin American...
Techo International Airport opens in Phomh Penh, Cambodia
Cambodia's new aviation hub, Techo International Airport in Phnom Penh, was officially inaugurated on 20 October. Prime Minister...
OpenAI launches ChatGPT Atlas browser, capable of independent flight booking
OpenAI has launched its new AI-powered browser, Atlas. Currently available on Windows Mac, the extension will soon roll...
Breeze Airways relaunches loyalty programme with new tiers
Breeze Airways has announced a major revamp of its loyalty programme, effective from 2026. The 'Seriously Nice' airline's...
Forbes reveals world’s best airline and airport for 2025
Forbes Travel Guide has unveiled their Verified Air Travel Award winners for 2025. Voted for by an invitation-only...
Revolutionising travel insurance: Digital innovation reshapes the aviation and travel experience
The travel insurance industry is undergoing a significant shift, driven by the evolving needs of modern travellers. From...
Nat Pieper on how oneworld is driving collaboration and growth
Serving more than 900 destinations across 170 territories, oneworld is one of the world's most expansive airline alliances...
IATA launches airline sustainability certification programme
The International Air Transport Association (IATA) has launched its Integrated Sustainability Program (ISP) at the IATA World Sustainability...
Why are airlines and airports still hesitant to adopt AI for turnaround
When John McCarthy coined the term ‘artificial intelligence’ (AI) in 1956, few could have imagined how transformative it...
Qatar Airways partners with Klarna for buy now, pay later booking
Qatar Airways has launched a new partnership with Klarna, the Swedish flexible payments provider. Through Klarna, Qatar Airways...
How Allianz is using tech to transform travel insurance
As the popularity of travel rises, the global travel insurance market is forecast to double from 2025 to...
Three key talking points from World Aviation Festival 2025
At World Aviation Festival 2025, I had the privilege of interviewing 30 high-level speakers from across the industry...
Uzbekistan begins construction of Central Asia’s largest airport
President Shavkat Mirziyoyev of Uzbekistan has officially launched the construction of a new airport in Tashkent. When completed...
Bridging the future of modern airline retailing
The airline industry is at a pivotal crossroads. For decades, the sector has relied on filed fare structures...
Spirit Airlines releases new projections, expects profit by 2027
Spirit Airlines has released new business projections, reporting that that it expects to operate at a loss for...
Sleepless nights and missed meetings: How UK passengers are paying the price
By Peter Slater, CEO, CMAC Group Flight disruption for UK air passengers has surged by almost 40% since...
Why embedded systems still define the future of inflight connectivity
By Julien Desenne, CTO of Moment The era of slow, unreliable onboard internet access is fading. As satellite...
From plumbing to storefront: Why airline payments have become a strategic priority
For years, airline payments sat quietly in the background. They were treated as plumbing - necessary, but not...
Transforming airline retail: AI-driven flexibility and precision for revenue growth
Read the full report here: Transforming Airline Retail: AI-Driven Flexibility and Precision for Revenue Growth - Data Clarity...
A fresh perspective on the role of AI in aviation
By Eric Léopold, Founder, Threedot The 'Artificial Intelligence in Aviation' track As chair of the artificial intelligence (AI) track...
Ken Pyatt on Miami Airport’s $9bn investment strategy
2024 was the best year in Miami International Airport (MIA)'s history. Record passenger numbers — just under 56...
Inside Navi Mumbai International, Mumbai’s new airport
Navi Mumbai International Airport (NMIA) will be inaugurated on 8 October in a ceremony led by Indian Prime...
How agentic AI is reshaping the future of flight
We've all been there. You're at the airport, excited for your trip, when a delay flashes on the...
Vietjet announces plans to fly to the US
Vietjet Chairwoman Nguyen Thi Phuong Thao has stated that the low-cost airline plans to fly to the US...
Unlocking airline efficiency through smarter tail assignment
In airline operations, tail assignment is often underestimated. At first glance, it seems like a straightforward exercise: matching...
How can the aviation industry turn AI ambitions into reality?
Artificial intelligence (AI) has become the aviation's industry buzzword of the decade. Predictive analytics, chatbots, and biometrics are...
Delta Air Lines adds ad-free YouTube access to in-flight entertainment
Passengers on Delta Air Lines can now benefit from ad-free in-flight access to YouTube. The partnership with the...
Rethinking airline loyalty: Making traveller status real
By Catarina Silva, Travel in Motion AG In my previous blog Rethinking airline loyalty: Why traveller status could...
Ryanair to scrap paper boarding passes from 12 November
Ryanair will officially scrap paper boarding passes on its flights from 12 November 2025. The switch to app-only...
The next-gen passenger experience: Voice-first journeys from booking to boarding
Picture this: you step into the airport and the journey starts in conversation. No fumbling with apps, no...
The world’s top 10 megahub airports 2025
OAG has released its 2025 Megahub airports ranking. The report compares airports by the number of scheduled connections...
Singapore Airlines and Vietnam Airlines sign codeshare agreement
Singapore Airlines and Vietnam Airlines have signed a codeshare agreement to improve connectivity in Southeast Asia. Tickets will...
Agentic AI and AILA: Driving aviation’s path to sustainable growth
Aviation's future isn't about faster check-ins or flashier apps. It's about operations that think for themselves. Agentic AI...
Collins Aerospace cyberattack highlights aviation’s growing cybersecurity gap
Over the weekend of 19-21 September, a cyberattack affecting electronic check-in and baggage systems upended operations at multiple...
2025: The year airline payments converged with retailing and AI
By Eric Léopold, Founder, Threedot Payment becomes a strategic issue One year ago, I wrote about the idea of...
Air India Express achieves IATA membership
Air India Express has officially joined the International Air Transport Association (IATA). With membership of the organisation dependent...
TAP Air introduces Bluetooth connectivity for IFE
TAP Air Portugal has introduced Bluetooth connectivity for inflight entertainment (IFE) systems on its long-haul flights. Passengers in...
Breaking down barriers: How airports can transform fragmented travel into connected experiences
The aviation industry stands at a crossroads. While passengers increasingly expect seamless, personalised experiences similar to what they...
Air Canada expands in-app bag tracking to European flights
Air Canada is rolling out in-app bag tracking across its European flights. Passengers travelling to destinations such as...
oneworld and BEV launch new fund to advance sustainable aviation fuel (SAF)
Global airline alliance oneworld and investment firm Breakthrough Energy Ventures (BEV) are together launching a new investment fund...
The strategic role of car rental in airline ancillary growth
Car rental has traditionally been treated as a secondary ancillary product for airlines. Yet in an environment where...
Lufthansa and Amadeus trial digital ID wallet for air travel
Lufthansa has partnered with Amadeus to test the European Union Digital Identity (EUDI) Wallet for air travel. From...
What is the greatest challenge aviation faces in the Americas?
From insufficient infrastructure to taxes, tariffs, and excessive regulation: across the Americas, the aviation industry faces complex obstacles...
oneworld alliance named Official Alliance Partner of Aviation Festival Americas 2026
oneworld alliance has been named the Official Alliance Partner of Aviation Festival Americas 2026. The event, taking place...
Southwest Airlines tops 2025 US Airline Quality Rating
Embry-Riddle Aeronautical University has released its Airline Quality Rating (AQR) for 2025. The survey, now in its 34th...
Cambodia invests in its aviation industry with new airport and aircraft
The Cambodian aviation industry has experienced a landmark week, as national carrier Air Cambodia expands its fleet and...
Prasenjit Paul on how technology improves the passenger experience
Although built on legacy systems, the aviation industry must change rapidly if it is to keep pace with...
The great accessibility transformation: How the European Accessibility Act unlocks innovation potential
By Neil Barnfather As someone who has navigated countless airports as a blind traveller, I’ve experienced firsthand both...
World’s best airline rewards programme revealed
Flight search engine point.me has released its 2025 ranking of the world's best airline rewards programmes. The company...
Louisville Muhammed Ali International Airport’s $1bn transformation
Since 2019, Louisville Muhammed Ali International Airport (SDF) in Kentucky, US, has experienced four of its five busiest...
United expand flight routes to cover potential Spirit collapse
United Airlines has increased its capacity, adding flights to 15 North and Central American cities. The decision was...
Starlink, Project Kuiper, Telesat: How LEO satellites are transforming inflight connectivity
American low-cost carrier (LCC) JetBlue announced in September 2025 that it will be offering in-flight Wi-Fi through Amazon's...
Dubai Airport introduces world’s first document-free departure corridor
Travellers at Dubai International Airport's Terminal 3 can now enter departures through a document-free, fully automated 'Red Carpet'...
Not guessing, knowing: How data is rewriting inflight retail
It’s 5:45am. A catering team is loading barsets onto the first flight of the day. Somewhere between the...
Virgin Australia considers ‘neighbour-free’ booking option
Virgin Australia CEO Dave Emerson has confirmed that the airline is considering adding a 'neighbour-free' booking option. This...
American Airlines tests AI to improve flight connections
Over the Labor Day weekend, American Airlines tested its new artificial intelligence (AI) system for managing flight connections...
The unique challenges and opportunities for airlines in the Caribbean
Thanks to its carnival culture, beautiful beaches, and temperate climate, the Caribbean has become a favourite holiday destination...
IATA passenger numbers report highlights impact of US tariffs
A new report from the International Air Transport Association (IATA) reveals that global passenger demand increased by 4%...
Halifax Stanfield Airport pilots customer service robots
Halifax International Airport Authority (HIAA) has introduced two new customer service robots at Halifax Stanfield Airport. In partnership...
Inside Denver Airport’s Growth & Sustainability Plans
Denver International Airport is growing fast-faster than its original design could have ever anticipated. Built for 50 million...
Agentic AI in Aviation: Vinay Sukumar Explains What’s Next
As the aviation industry rapidly evolves, the focus is shifting from fragmented travel experiences to intelligent, seamless journeys-and...
14-Time Champion: How Vancouver Airport (YVR) Redefines Passenger Experience
Vancouver International Airport (YVR) has earned the title of “Best Airport in North America” not just once, but...
Air France-KLM and EASA drive emissions transparency
Air France-KLM has signed an agreement with the European Union Aviation Safety Agency (EASA) to launch preparations for...
The key UX features behind United’s award-winning app
United Airlines boasts both an award-winning app and loyalty programme. As one of the largest airlines in the...
Risky business
Airlines are risk averse. Everybody knows that, right? And rightly so - safety and risk management in the...
Virgin Atlantic’s huge customer experience investment
This week, Virgin Atlantic CEO Shai Weiss revealed the airline's biggest customer experience investment in years. At a...
Why 80 per cent of companies are not seeing gen AI ROI,
According to McKinsey's research, 80 per cent of organisations are not seeing a tangible impact on enterprise-level EBIT...
The top five summer destinations according to Emirates’ search data
World-renowned carrier, Emirates has shared an analysis of its global booking data to reveal several travel trends and...
MIA Chief Innovation Officer shares his top tech investment for 2025
When it comes to tech innovation, airports are faced with an overwhelming array of options. But what are...
Air France-KLM and SAS plan to unlock synergies through integration
At the end of last week, Air France-KLM announced it will be increasing its stake in SAS from...
Is airport automation increasing passenger satisfaction?
The global airport automation market is predicted to grow from $55.05b in 2025 to $85.12b by 2033. This...
United Airlines: How a fresh perspective is reshaping loyalty
How can reimaging the traveller journey turn airline loyalty into a meaningful experience? Mike Petrella, MD, Strategic Partnerships...
Qantas cyber incident highlights the growing threat to data security
Yesterday, Qantas confirmed that a cyber incident occurred on a platform used by its contact centre to store...
Three AI trends transforming the industry by 2030
zeroG is the expert centre for data driven, AI and Machine Learning solutions in aviation. Powered by the...
Automated flight booking by AI: How close are we?
By Eric Léopold, Founder, Threedot Artificial Intelligence (AI) is the hottest trend in technology today. The question is...
Qatar Airways’ next-gen inflight entertainment system
Recently, Qatar Airways launched its next-gen in-flight entertainment system which adopts a modular, digital-first approach to in-flight engagement...
What can airlines learn from banks and retailers?
The expectations of a digital consumer are set by the seamless, personalised experiences offered by companies like Amazon...
Flight Plan 2030: Iberia shares its €6 billion investment strategy
Iberia has set out a strategic plan to invest €6 billion by 2030. The airline's roadmap, 'Flight Plan...
Untapped issuing opportunities: How airlines can capture value through four key best
Edgar, Dunn & Company, strategy consultancy specialised in payments with dedicated expertise in travel and airline payments, shares...
Emirates and Uber announce new strategic partnership
Today, Emirates and Uber announced a strategic partnership with plans to develop an integrated booking experience, expanded loyalty...
Garuda Indonesia on the evolving APAC loyalty landscape
This year, Garuda Indonesia, the flag carrier of Indonesia has been expanding its loyalty rewards offering exploring new...
SITA’s 2025 Baggage IT Insights: An overview
Yesterday, SITA released its 2025 Baggage IT Insights report. The overarching message is: "handling more, mishandling less." In...
LCC Jetstar Asia will shutdown at end of July
The Qantas Group has officially announced its low-cost subsidiary, Jetstar Asia, will close at the end of July...
Leaders warn of the impact tariffs will have on the industry
Delta Air Lines, one of the most profitable airlines in the world, raised concerns about the impact Trump's...
Apple’s iOS 26 can store securely store your passport
Yesterday, at the annual Worldwide Developers Conference (WWDC 2025), Apple unveiled its new operating systems, pointing out several...
How Lufthansa Group is redefining end-to-end retail
With the right retail and payments experience, airlines can leverage deeper customer engagement and greater revenue potential. At...
Iberia brings travel to booking to ChatGPT’s 400m weekly users
ChatGPT hit an average of 400 million weekly active users at the start of 2025. Meeting its customers...
Getting ahead of the next digital leap
Aviation is evolving and digital transformation is at the industry's centre. At Aviation Festival Asia, Deepankur Chawla, CEO...
Emirates strengthens regional ties in Asia
World-renowned carrier Emirates has just launched two new routes via Bangkok - Da Nang, Vietnam and Siem Reap...
How to transform the travel sector by leveraging technology and innovation: A
Harnessing innovation to connect travelers with trusted partners and help them book their next trip with ease and...
Keynote airport panel: “The evolving airport industry”
Keynote Panel at Aviation Festival Asia 2025: "The Evolving Airport Industry - Unpacking digitisation, a greener future, and...
Airbus: Three transformative tech breakthroughs to watch
Originally published on Aerospace Tech Review At Aerospace Tech Week, Airbus’ Grzegorz Ombach discussed the next wave of transformative...
Lloyds pioneers in-app travel booking with Hopper
This week, Lloyds became the first UK bank to offer in-app travel booking thanks to Hopper's AI-driven travel...
United and JetBlue share details of collaboration: Here’s the breakdown
Today, United Airlines and JetBlue revealed the details of their highly anticipated collaboration. The new partnership, Blue Sky...
Ryanair COO: “ATC will be a shambles again – here’s why”
Originally published on Aerospace Tech Review Ultra low-cost carrier Ryanair has posted a full year profit of €1.61...
Three trends shaping airline loyalty this year
At Aviation Festival Asia, Peter Smith, SVP - Travel, Ticketing & Mobility at Cover Genius sat down to...
SITA satellites launched to tackle airport blackouts
A recent spate of unrelated power outages across the globe has highlighted just how critical staying connect is...
Shihaj Kutty: Riyadh Air’s modern tech infrastructure
As Saudi Arabia's new flag-carrier, Riyadh Air, prepares for launch, 2025 has been punctuated by exciting partnerships. The...
Flying Blue has launched a mobile app: Here’s what we know
Air France-KLM's loyalty programme has launched its new app, Flying Blue+. The app aims to deepen customer engagement...
EgyptAir streamlines digital infrastructure with SITA
With Egypt's growing prominence as a regional hub, EgyptAir is strengthening its core and network infrastructure to prepare...
From plumbing to storefront: how “payments” is changing for airlines
Edgar, Dunn & Company, strategy consultancy specialised in payments with dedicated expertise in travel and airline payments, shares...
Why, as a frequent traveller, I cannot wait for the actual Order
Dear reader, you can probably guess how much, as a consultant in the travel industry, I am made...
US air traffic control update includes major telecoms refresh
Originally published on TotalTele The three-year plan will see new telecoms equipment deployed at over 4,600 locations...
Riyadh Air announces strategic partnership with Loyalty Juggernaut
As Riyadh Air prepares for launch later this year, the airline has been unveiling more of its strategy...
JetBlue sells VC arm to refocus on “core” operations
Yesterday, news broke that leading aviation investment manager SKY Leasing (SKY) has acquired JetBlue's venture capital subsidiary, JetBlue...
Are JetBlue partnering with United Airlines?
In the wake of recent failed partnership discussions between American Airlines and JetBlue, and the earlier court-ordered termination...
Seven strategies for building a future-proof digital ecosystem
The Gulf Air Group was established fifteen years ago to drive the development of Bahrain's aviation industry. The...
OpenAI’s landmark partnership with Singapore Airlines
Artificial Intelligence giant OpenAI has announced a string of recent partnerships spanning several industries - from The Washington...
flyadeal CEO shares the simple trick to creating a top-rated app
Keynote Interview with Steven Greenway, CEO of flyadeal, at Aviation Festival Asia 2025: "After being launched digitally, how...
Reaching next-gen travellers: Frontier’s NDC partnership with Hopper
Earlier this week, Frontier Airlines announced an NDC (New Distribution Capability) partnership with Hopper. Starting on Tuesday, the...
American Airlines revamps its mobile app – here’s what’s new
American Airlines has listened to its passengers and is rolling out an updated mobile app at the end...
Riyadh Air: An opportunity to reimagine loyalty
As Riyadh Air prepares for launch later this year, the airline is unveiling more of its strategy and...
The vision behind Air India Express’ route expansion
Keynote Interview with Aloke Singh, Managing Director of Air India Express at Aviation Festival Asia 2025: "Indian Aviation:...
What does the perfect air travel experience look like in 2025?
By Eric Léopold, Founder, Threedot In this article I explore the intersection of airline customer experience with 8...
What is the purpose of an airline alliance?
In a fragmented global aviation ecosystem, airline alliances are critical to ensuring passengers can enjoy a seamless travel...
Munich Airport tests AI-powered autonomous robots
Munich Airport has two new robot pilot projects as part of its Memorandum of Understanding (MoU) with Lufthansa...
Using Offer and Order to bring back the Golden Age of Travel
Aviation has evolved significantly since the Golden Age of Travel in the 1950s and 60s. While the extreme...
JFK Terminal 4 boosts automation as part of $1.5b expansion
JFK Terminal 4 is in the process of a $1.5 billion expansion led by Delta Air Lines and...
How will tariffs impact the industry?
Originally posted on Aerospace Tech Review On Wednesday, Trump announced a 90-day pause on most tariffs introduced...
“We’ve got the scars now:” Cebu Pacific’s bold plans for 2025
Keynote Interview with Mike Szücs, CEO of Cebu Pacific Air, at Aviation Festival Asia 2025: "Making bold commitments...
IndiGo plans loyalty collaboration with hospitality giant Accor
IndiGo has announced plans for a first-of-its-kind loyalty collaboration with hospitality giant, Accor. The India-based low-cost carrier (LCC)...
“We are the airline that refuses to die”: SpiceJet’s resilience and growth
Keynote Interview with Ajay Singh, Chairman & Managing Director of SpiceJet, at Aviation Festival Asia 2025: "Resilience in...
Cathay launches subsidiary to share digital solutions with industry
Earlier today, Cathay announced the launch of Cathay Technologies, a new subsidiary created with the goal of "bringing...
TUI Airline set to grow inflight revenue with its new digital ecosystem
TUI Airline is generating new revenue streams inflight with Immfly's next-generation digital platform. By converting the cabin into...
How Dalaman Airport plans to generate 100 per cent of its electricity
Dalaman International Airport is located in the south-west of Turkey, one of the greenest areas of the country...
SITA and NEC partner to accelerate adoption of digital identities
Today, SITA and biometric authentication leader, NEC Corporation (NEC), announced a new agreement to establish a scalable framework...
Quantum computing: One takeaway message for industry leaders
Originally published on Aerospace Tech Week Quantum computing is "a new computing architecture that mirrors the behaviour...
How did AirAsia MOVE secure a 65 per cent ancillary attach rate?
AirAsia MOVE, the award winning online travel platform for Capital A, revolutionised user experience. The platform enables customers...
Dubai Airports CEO issues a challenge to all tech developers
Keynote Interview with Paul Griffiths, CEO of Dubai Airports Company, at Aviation Festival Asia 2025: "How does Dubai...
Airline disruption: A $60b problem or a loyalty-building opportunity?
Airline disruption costs the industry an estimated $60b a year. But in the age of social media, it...
Heathrow fire opens debate around who should foot the bill for disruption
After a substation fire led to the closure of the UK's busiest airport on Friday, a group of...
How can LCCs lead the industry in tech adoption and experience strategies
Keynote Panel at Aviation Festival Asia 2025: "How can LCCs lead the industry in tech adoption and experience...
Building long-term sustainable growth at Cambodia Airports
Since 1995, VINCI Airports' subsidiary, Cambodia Airports, has managed Cambodia's three international airports (Phnom Penh, Siem Reap-Angkor, and...
Embedding airline payment into your strategy
The importance of airline payment Airline payment remains a prominent topic of discussion within airline commercial and financial...
Emerging stronger: What’s next for SriLankan Airlines?
In recent years, Sri Lanka has undergone a period of economic and political transformation. Now, emerging with a...
Air India Express strategy: Growing domestic India and the short-haul international market
India is now the third-largest domestic aviation market in the world, with its domestic airline capacity nearly doubling...
Virgin Atlantic to launch Joby’s eVTOL at UK airports
Originally published on Aerospace Tech Week Virgin Atlantic is working to bring electric vertical take-off and landing...
“Within five years, four or five AI tech giants will emerge and
The travel and tourism sector is worth an estimated $1 trillion globally and employs 348 million people...
Offer and order, dynamic pricing, and Agentic AI
With airlines struggling to grow capacity and facing mounting pressure to maximise revenue per passenger, this conversation with Surain...
JetBlue share renders of JFK’s Terminal 5 transformation
JetBlue, Port Authority and Fraport USA have shared designs for the Terminal 5 renovation taking place at New...
Accenture leads Air France-KLM’s cloud migration
Air France-KLM has selected Accenture for its migration to the cloud. Already, the transformation has enhanced operations and...
IndiGo upgrades cloud-based Revenue Management systems with increased automation
Today, low-cost Indian airline, IndiGo, announced a "major" Revenue Management systems upgrade with increased automation and more granular...
Why Cebu’s CEO thinks ancillary fee bans will be overturned
Between pandemic recovery milestones, the building of Bulacan Airport, and increasing airline investments, the Philippines presents an exciting growth...
IAG launches €200m corporate venturing arm
Earlier today, International Airlines Group announced the launch of IAGi Ventures, the group's new corporate venturing arm. IAGi...
Delhi International Airport combines AI, ML, IoT, and radar in ground-breaking new
GMR Airports Limited-led Delhi International Airport Limited (DIAL) has created a new system that leverages artificial intelligence (AI)...
Delta signs fourth “revolutionary fleet” partnership
Delta Air Lines has announced a "game-changing" new partnership with start up JetZero to catalyse the production of...
How Emirates Skywards transformed loyalty members into active users
Having tripled Skywards' membership base to 35 million since 2015, Emirates is now focusing on enhancing member engagement...
Boosting cart conversions: Wizz Air partners with Revolut
Aviation has one of the highest cart abonnement rates across industries, with 9 out of 10 airline ticket...
I interviewed 21 industry leaders, here’s what they are saying…
Two weeks ago at Aviation Festival Asia, I had 1:1 interviews with 21 key decision makers from across...
Cologne Bonn Airport targets tech synergy with new digital twin
In its latest joint project with Professor Michael Schultz from the Institute of Flight Systems, Cologne Bonn Airport...
KLM and Schiphol trial autonomous vehicle to reduce baggage strain
At Schiphol, approximately 31,000 pieces of baggage from transferring passengers are handled every day, and the majority of...
SITA finds cybersecurity is the industry’s top concern
This week, SITA published its 2024 Air Transport IT Insights report and cybersecurity is coming out on top...
The end of traditional loyalty programs: How airlines can win over the
Travel has changed dramatically over the years, and with it so has the loyalty program landscape. Gone are...
Five post-recovery trends shaping the airline industry in the Asia Pacific region
By Eric Léopold, Founder, Threedot As Aviation Festival Asia is taking place in Singapore (18-19 February 2025), one...
Is aviation doing enough to inspire the next generation of talent?
This year, Women in Aviation Singapore Chapter Ltd (WAI-SG) has joined Aviation Festival Asia as the Official Diversity...
Turkish Airlines leverages new disruption technology
Originally published on Aerospace Tech Review Disruption costs airlines billions of dollars each year in extra fuel, maintenance...
Air France encourages intermodal travel with Flying Blue miles
Air France has long been dedicated to strengthening aviation's connection with rail, offering the 'Train+Air' combined travel service...
Japan Airlines’ “feature-rich” dynamic package platform
Capitalising on the increase in inbound demand, Japan Airlines has upgraded its inbound dynamic package platform, making ticket...
AFA spotlight: Charity partner Airlink looks to expand APAC footprint
This year, Airlink has joined Aviation Festival Asia as the event's Official Charity Partner. Airlink is a non-profit...
Aviation Festival Asia 2025: The leading APAC tech conference driving innovation
Next week, Aviation Festival Asia (AFA) returns for its biggest year yet, bringing industry decision makers together to...
SIA Group signs SAF MoU with next-gen climate tech firm
Yesterday it was announced the Singapore Airlines (SIA) Group has signed a Memorandum of Understanding (MoU) to potentially...
Study shows IT solutions can drive more sustainable operations by reducing CO2
Article by Amadeus Research from Amadeus and Accenture estimates that selected IT solutions reduced CO2 emissions by...
Agenda spotlight: Five unmissable sessions at AFA 2025
It is now two weeks until Aviation Festival Asia, where some of the most respected leaders from across the...
Building a digital talent model to rival tech giants
In an environment where airlines are competing for digital talent against innovative giants like Spotify, Airbnb, and Uber...
AFA spotlight: Top themes & debates to watch out for
Join us at Aviation Festival Asia next month – book your ticket here! Ahead of Aviation Festival Asia, Henry Harteveldt...
JetBlue partners with Venmo for convenient payments
JetBlue has partnered with Venmo to become the first airline to accept payments through the popular money movement...
Reskilling for the AI era: How gen AI is changing the industry
At World Aviation Festival, Mitrankur Majumdar- SVP and Global Head, Services, Infosys explored how gen AI is catalysing...
The secret to customer-centric retailing
At World Aviation Festival, Celia Muñoz Espin, Commercial Strategy and Distribution Director at Iberia discussed customer-driven innovation, tech...
Agenda spotlight: Five unmissable sessions at AFA 2025
It is now less than a month until Aviation Festival Asia, where some of the most respected leaders from...
OpenAI’s ‘Operator’ agent can now browse and book travel
OpenAI has just launched a new agent that can perform web-based tasks as prompted. It is called Operator...
AFA spotlight: “It takes a village to raise a start up”
Ahead of Aviation Festival Asia (18-19th February), Matt Briggs, Head of Partnerships for Aerospace Xelerated & Metta shared the...
Cathay Pacific to increase adoption of Cloud applications with new infrastructure
Cathay Pacific will be using SITA's technology to increase adoption of Cloud applications. The pair announced an agreement...
United introduces “Control Tower” map view for passengers
United Airlines has opted to enhance transparency with passengers through a new inflight entertainment option. Passengers will now...
Air Canada’s new AI-driven operations control system
Air Canada is improving its operational efficiency with a new AI-driven operations control system. The solution, NetLine/Ops ++ developed...
Incheon International Airport leverages Cirium data for smarter operations
Incheon International Airport Corporation (IIAC) looks to accelerate its digital transformation with new Cirium partnership. Korea-based IIAC runs...
Agenda spotlight: Five unmissable sessions at AFA 2025
It is now less than a month until Aviation Festival Asia, where some of the most respected leaders...
5G, robots, automation: How will airports look 10 years into the future?
At World Aviation Festival, Ismihan Baysal Anderson, IT and Automation Director, ISG - Istanbul Sabiha Gokcen International Airport...
Will commercial airline IT really become modular and open?
No doubt, commercial airline operations are going through one of the biggest evolutions in decades. Disintermediation continues to...
From flight-centric to customer-centric: How NDC is reshaping retail
At World Aviation Festival, Lesley Harris, Chief Operations Officer (COO), Accelya discussed the transformative role of NDC in...
How far can technology enhance experience?
RozieAI specialises in combining personalisation with rapid AI deployment to curate a memorable customer experience. At World Aviation...
Which airline conundrum does SkyTeam’s Loyalty Benefits Calculator solve?
The airline loyalty landscape is changing and, with high ticket prices, passengers are keen to maximise perks. However...
Three cybersecurity tips: Southwest Airlines’ Chief Information Security Officer
At World Aviation Festival, Carrie Mills, Vice President & Chief Information Security Officer, Southwest Airlines joined to discuss...
Singapore Airlines to incorporate Apple AirTag technology
Although the industry has come a long way since the baggage chaos of 2022, missing luggage is still...
@SamaOnTheMove takes to Instagram
On 1st January, Qatar Airways' digital ambassador, 'Sama,' shared her first post on Instagram under the handle @SamaOnTheMove...
AirAsia MOVE redefines payment experience
AirAsia MOVE (MOVE) signs partnership agreement with leading payments and digitisation services provider, Ant International’s Antom. The partnership...
Crypto, digital wallets, and disrupting payments
At World Aviation Festival, Serdar Gürbüz, General Manager, Turkish Technology highlighted three core trends in the payments landscape...
Delta’s AI-digital tool: Revolutionising loyalty, multi-modal travel, and CX
This week, Delta introduced a new AI-powered digital tool that is set to revolutionise loyalty, multi-modal travel, and...
Riyadh Air prepares for launch: What we know so far
2025 is the year of new Saudi Arabian flag-carrier, Riyadh Air's much anticipated debut. The airline is planning...
How did BER use AI to improve baggage efficiency from 80 to
At World Aviation Festival, Thomas Hoff Andersson, Managing Director (MD) & Chief Operating Officer (COO) at Berlin Brandenburg...
Five trends for 2025
2025 is well underway and it is set to be strong year for the industry with passenger numbers...
Frequent flyer programmes vs loyalty ecosystems
At World Aviation Festival, Rogier Van Enk, SVP Customer Engagement at Finnair mapped out the changing loyalty and...
AI, loyalty programmes, and Ozempic: Key forces shaping the future of travel
At World Aviation Festival, Peter O'Donovan, CEO at CarTrawler delved into the world of ancillaries, sharing additional insights...
Will AI Agents make online travel agents look old-fashioned?
By Eric Léopold, Founder, Threedot In 1995 I was programming algorithms based on neural networks, with a dream...
Must-read round up: Your top five articles of 2024
As 2024 draws to a close, we are reflecting on the news and topics that grabbed your attention...
2025: Passenger growth and continued supply chain challenges
Originally published on Aerospace Tech Week The International Air Transport Association (IATA) recently released its 2025 financial...
Rajiv Gandhi International Airport launches AI-powered digital twin platform
Last week, GMR Airports launched an AI-powered digital twin platform at Rajiv Gandhi International Airport in Hyderabad. The...
The tech Saudi Arabia is using to transform passenger flow across 27
In a bid to elevate the airport experience, Saudi Arabia is rolling out an advanced LiDAR and passenger...
China Southern Airlines selects cloud-based IFE solution
Recently, China's largest airline, China Southern Airlines, selected Stellar Entertainment as its partner to deliver a cutting-edge in...
Passenger demands, personalisation, and the “say-do” gap
At World Aviation Festival, Accenture's Global Travel Industry Sector Lead, Emily Weiss, and Global Travel Industry Sustainability Lead...
Summary: The UK Civil Aviation Authority’s new AI strategy
Originally published on Aerospace Tech Review Responding to the significant opportunities and challenges posed by artificial intelligence...
The “simple strategy” behind Ryanair’s marketing success
Ryanair is well known for its funny and unconventional marketing. The airline's online success has prompted broad coverage...
SITA and IDEMIA leverage computer vision
This week, IDEMIA Public Security and SITA announced they will be expanding their existing collaboration to support advancement...
Riyadh Air: Delivering a modern retailing experience
At World Aviation Festival, Vincent Coste, Chief Commercial Officer, Riyadh Air spoke about the airline's imminent launch, confirming...
2024 vs 2025: Amadeus shares travel trends report
As the year draws to a close, Amadeus has released its Travel Trends for 2025. This time, the...
How SAS became Europe’s most punctual airline
Keynote Interview with Anko van der Werff, President & CEO of SAS, at World Aviation Festival 2024: "Restructuring...
Five trends shaping retailing for the next five years
Gwenaele Monboisset, SVP Commercial Central & Eastern Europe Airlines and Ernest Roda, SVP Commercial Western Europe Airlines are...
Qantas’ new distribution model: What will change?
Last week, Qantas released the details of a new distribution model to be introduced 1st July 2025. This...
Forbes, the Godfathers of AI, and multi-billion dollar airport modernisation
At World Aviation Festival, Deborah Flint, President and CEO, Toronto Pearson International Airport shared insights into the airport's...
Airline fees under scrutiny in the US and Spain
Airline fees have come under public scrutiny, fuelling debate around what constitutes fair pricing practices. This has been...
Keynote Interview with Jozsef Varadi, CEO of Wizz Air
Keynote Interview with Jozsef Varadi, CEO of Wizz Air: Overcoming operational challenges to fuel future growth At...
CIAL upgrades digital infrastructure with Progility Technologies
As part of a broader focus on digital transformation, Cochin (Kochi) International Airport Ltd. (CIAL) has selected Progility...
Offers & Orders: Where are we at?
At World Aviation Festival, Bryan Porter, Chief Revenue Officer, Datalex reflected on the industry's progress with Offers &...
Airline CEOs on the paradox of Gen Z: Trust, data, and personalisation
Panel discussion at World Aviation Festival 2024: "Understanding how CEOs are approaching structural industry shifts, potential for growth...
“The most viable, lowest cost solution” to the sustainability challenge
At World Aviation Festival, Andrew Chang, Managing Director, United Airlines Ventures (UAV) shared which technologies UAV is most...
Willie Walsh: The realistic cost of aviation’s transition to net zero
Keynote Interview with Willie Walsh, Director General of IATA, at World Aviation Festival 2024: "Industry snapshot from IATA"...
ON DEMAND WEBINAR: Transforming Airline Retailing: A value path to Offers and
Customer expectations are rapidly evolving, and airline commercial technology hasn’t kept pace. Join the PROS team for an...
Cathay Pacific’s plans to enhance retail capabilities
This week, Cathay Pacific announced plans to enhance its retail capabilities through an expanded partnership with Amadeus. The...
The three key pillars of SAS’ post-Chapter 11 business plan
SAS - Scandinavian Airlines exited US Chapter 11 bankruptcy proceedings in August and restructured debt of over $2...
Moving to cloud nine
Article by Boris Padovan, Travel in Motion AG The airline industry has started moving from legacy Passenger...
CEO of Skyscanner warns ML is about to cause “serious disruption” in
Keynote Interview with John Mangelaars, CEO of Skyscanner: "Evolution of Metasearch and the Future of Distribution" At...
Autonomous stores and the evolution of airport retail
At World Aviation Festival, Mario Louca, Managing Director, Aviation, Eviden and Guido van der Sluis – Global Offering Manager...
Key insights from our top 10 LinkedIn polls
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What excites and concerns airline commercial leaders?
Keynote commercial panel: What excites and concerns airline commercial leaders? At World Aviation Festival 2024, Henry Harteveldt...
Etihad Airways upgrades payment flexibility for personalised booking experience
This week, Etihad Airways added several new features to its website and mobile app adding greater payment flexibility...
Will intermediaries stay essential in the evolving distribution landscape?
PKKFARE is an innovative global travel trade marketplace offering air tickets, hospitality, and destination products. At World Aviation...
Emirates partners with Spotify
Last week, Emirates announced a collaboration with the world's most popular audio-streaming subscription service, Spotify. Since the 6th...
David Neeleman keynote interview: SAF is a “complete waste of money”
Keynote Interview with David Neeleman, Founder & CEO of Breeze Airways: Understanding more about the future of international...
Wizz Air CEO József Váradi on supply chain challenges and geopolitical uncertainty
At World Aviation Festival, CEO of Wizz Air József Váradi sat with John Strickland, Director, JLS Consulting to...
World Aviation Festival 2024: Post event report
Last month, World Aviation Festival welcomed thousands of attendees for three days of inspiring sessions, workshops, and networking...
How the CEO of flyadeal maintains a digital lead
At World Aviation Festival, Steven Greenway, CEO of flyadeal joined for a brief conversation on the airline's ambitious...
Amadeus’ Air Distribution revenue grows to €2,230.5 million
Yesterday, Amadeus released its third quarter results highlighting double-digit growth in the first nine months of 2024. These...
Walsh and Neeleman clash over sustainability in keynote CEO panel
At World Aviation Festival, Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group (Moderator), Marjan Rintel, CEO, KLM, Willie...
The future of travel: How Gen Z’s expectations are redefining the industry
Speaking at the World Aviation Festival this year, Cover Genius, SVP of Travel, Ticketing and Mobility, Peter Smith...
How DXB CEO Paul Griffiths plans to change passenger experience
At World Aviation Festival, Paul Griffiths, CEO of Dubai Airports discussed customer-centric innovation and the role of technology...
SITA and Arab Air Carriers Organization (AACO) drive progress on data-driven solution
"When industry expertise meets technological innovation." Last year, the Arab Air Carriers Organization (AACO) signed a Memorandum of...
Delta Digital ID brings touchless checkpoints to sixth hub
Delta's Digital ID has expanded to Salt Lake City, the sixth hub to adopt the biometric, facial matching...
Marjan Rintel: Automation, AI, and data at KLM
This year, KLM Royal Dutch Airlines joined World Aviation Festival as the event's Official Airline Partner. Onsite, KLM...
Take a look: Airport Authority Hong Kong (AAHK) releases expanded blueprint for
Airport Authority Hong Kong (AAHK) has released its expanded blueprint for the Airport City at Hong Kong International...
CEO of FLYR shares details on strategic partnership with Riyadh Air
After signing a strategic partnership with Riyadh Air onsite at World Aviation Festival, Alex Mans, CEO of FLYR...
Changes at Schiphol: Pieter van Oord shares details on the 6 billion
This year, World Aviation Festival welcomed Royal Schiphol Group as its Official Airport Partner. During the event, Pieter...
This week: Amadeus announces new NDC agreements with two of the ‘Big
In the last week, Amadeus announced new New Distribution Capability (NDC) deals with two of the 'Big Three'...
Sustainability “next steps” with Pittsburgh International Airport’s CEO
Pittsburgh International Airport is a trailblazer in sustainability. This year, the airport won the 2024 Jay Hollingsworth Speas...
Qatar Airways debuts first flight with Starlink’s ultra-high speed Wi-Fi
Yesterday, Qatar Airways launched its first Starlink-equipped Boeing 777 aircraft with a flight from Doha to London. The...
Sun Country Airlines CEO shares the “secret sauce” to remaining profitable amid
At World Aviation Festival, Jude Bricker, CEO of Sun Country Airlines joined to share his insights on industry...
United’s new collaboration driving accessibility focused innovation
At the end of last week, United Airlines announced a new collaboration with United Spinal Association focused on improving...
NYC prepares for electric aircraft operations around the city
Originally published on MOVEMNT New York City (NYC) has announced an agreement with Atlantic Aviation to prepare for electric...
Alaska Airlines on taking an innovative approach to unlocking new revenue streams
In a competitive market, innovative revenue products can help an airline standout. At Aviation Festival Americas, Taylor Putnam...
What does airlines’ New Payment Capability (NPC) look like?
By Eric Léopold, Founder, Threedot In 2011 I wrote a business case for a new project called New Distribution...
The secret to winning traveler loyalty
Where consumer options are abundant and expectations are high, airlines must ask themselves a crucial question: Are we...
Generative AI: Transforming data insights into aviation magic
"Any sufficiently advanced technology is indistinguishable from magic". This quote from Arthur C Clarke rings truer than ever...
How AI and emerging technologies are transforming your experience with airlines
The aviation industry is undergoing a transformation. Airlines are pouring money into technological advancements and IT infrastructure, spending...
Digi Yatra looks at 2025 international pilot project
As airports look to streamline processes and reduce bottlenecks, biometrics is becoming a central part of discussion. One...
Weekly spotlight: Five unmissable sessions at WAF 2024
It is now less than a week until World Aviation Festival 2024, where some of the most respected leaders...
Three key takeaways from SITA’s 2024 Passenger IT Insights
IATA research indicates air travel demand is expected to double to 8 billion passengers by 2040. While there...
Pegasus Airlines boosts personalisation with new AI-driven voice cloning technology
This month, Pegasus Airlines launched a new feature using artificial intelligence (AI) to enhance the travel experience of...
KLM leverages VR tech after successful trial
From tomorrow, KLM Royal Dutch Airlines will be leveraging virtual reality (VR) tech for its reintegration programme. After...
Virgin Atlantic acts on new research highlighting accessibility concerns for passengers who
New research by the UK’s national hearing loss charity, RNID, reveals that 90 per cent of respondents who...
How an International Aviation Lab set up by CAAS will achieve “quantum
This month, the Civil Aviation Authority of Singapore (CAAS) announced it will be setting up an International Aviation...
Weekly spotlight: Five unmissable sessions at WAF 2024
It is now only two weeks until World Aviation Festival 2024, where some of the most respected leaders from...
The rise of alternative interlining aka virtual interlining 2.0
Over the past decade, a major tech trend in the airline industry has been the transition from traditional...
IAG invests in travel tech start up SeatBoost
Yesterday, travel tech start up SeatBoost secured investment from International Airlines Group (IAG). The start up which specialises...
How to convert loyalty and more from your mobile data revenue venture
It doesn’t take a commercial genius to work out that air passengers need mobile data for their destination...
British Airways says “there is no pathway to net zero without carbon
Yesterday, British Airways signed a deal making it both the largest carbon removals purchaser in the UK and...
Seattle-Tacoma Airport cyberattack: Hackers demand $6 million in crypto
Towards the end of August, Seattle-Tacoma International Airport (SEA) was the target of a cyberattack that caused a...
The Alaska Airlines and Hawaiian Airlines merger: What we know so far
Earlier this week, the US Transportation Department signed off on Alaska Airlines' $1.9 billion acquisition of Hawaiian Airlines...
Weekly spotlight: Five unmissable sessions at WAF 2024
It is now only three weeks until World Aviation Festival 2024, where some of the most respected leaders from...
“Perception leads to reality” Group CMO, SAUDIA Airlines on brand building and
Differentiation is key and competition is tougher than ever. Khaled Tash, Group CMO, SAUDIA Airlines joined to share...
NDC: IndiGo partners with Amadeus
IndiGo has partnered with Amadeus to give travel sellers around the globe access to its NDC content. The...
United to offer free Wi-Fi in the industry’s “largest agreement of its
Last week, United Airlines signed a deal with SpaceX in "the industry's largest agreement of its kind." The...
Official airport partner: President & CEO Royal Schiphol Group on 6 billion
This year, World Aviation Festival has partnered with the Royal Schiphol Group as our Official Airport Partner. At...
Google Wallet’s beta test: Store your passport digitally
Google reported that one of the top requests for digitising everyday items is a digital ID. Responding to...
USDOT looks at rewards programmes, practices, and policies in the big four
Last week, the U.S. Department of Transportation (DOT) opened an inquiry into airline rewards programmes at the four...
AI, 5G, and hyper personalisation: The future of airline retailing with Juan
Juan Felipe Restrepo, Chief Product Officer, Kiu System Solutions joined for a brief conversation on the future of...
Weekly spotlight: Five unmissable sessions at WAF 2024
It is now only four weeks until World Aviation Festival 2024, where some of the most respected leaders from...
Emirates drives operational efficiency with updated analytics application
Originally posted on Aerospace Tech Review Emirates is giving pilots and flight operations teams the data they...
AAHL elevates real-time resource management across seven airports in India
Adani Airport Holdings Ltd (AAHL) has announced the launch of a new digital platform "aviio." The platform is...
Co-Founder Sustainable Aero Lab on what to expect at Sustainability and Digital
Lukas Kaestner, Co-Founder & CCO Sustainable Aero Lab is joining World Aviation Festival next month, moderating several sessions...
From finance to the skies: My journey into the airline industry
Transitioning from one industry to another is never a straightforward path. It’s a journey filled with challenges, learning...
Turkish Airlines announces strategic partnerships with leading content aggregators after removing fares
On Wednesday, Turkish Airlines released an announcement on the expansion of its TKCONNECT programme. The programme, which is...
Star Alliance launches loyalty status match initiative
At the start of the week, Star Alliance launched a new loyalty status match initiative powered by StatusMatch.com...
How start ups are forcing change in a slower-moving market
At Aviation Festival Americas, Stephen Snyder, Managing Director at JetBlue Ventures explained how start ups challenge established tech...
Weekly spotlight: Five unmissable sessions at WAF 2024
It is now only five weeks until World Aviation Festival 2024, where some of the most respected leaders from...
How AI is elevating the attendee experience at World Aviation Festival 2024
For 2024, World Aviation Festival is integrating cutting-edge AI technology to enhance the attendee experience. Reinforcing the event's...
From 45 to 80 million capacity: The new master plan for Thailand’s
The Airports of Thailand Company Limited (AoT) has approved a new master plan for Suvarnabhumi International Airport as...
London Gatwick partners with AccessAble to empower passengers
London Gatwick have released a series of Detailed Access Guides in partnership with AccessAble to enhance accessibility at...
CEO TravelX: Generating exponential improvement using emerging tech
TravelX is a pioneer in multi-way, dynamic retailing solutions for airlines, allowing them to maximise profitability of existing...
Riyadh Air partners with noon Payments for “industry-leading” payment features
Yesterday, Riyadh Air announced its latest partnership with secure digital payment solutions provider noon Payments. Together, the companies...
Weekly spotlight: Five unmissable sessions at WAF 2024
It is now only six weeks until World Aviation Festival 2024, where some of the most respected leaders...
Two airports in India achieve top ACI sustainability accreditation
This month, Kempegowda International Airport Bengaluru and Delhi International Airport both earnt Level 5 in ACI's Airport Carbon...
Five practical insights from Louie Orbeta: Steps to protect your airport from
At Aviation Festival Americas, Louie Orbeta, Manager, Cybersecurity and IT Infrastructure at Winnipeg Airports Authority joined to share...
From concept to takeoff: Elevating aviation with strategic AI
The air travel industry today faces numerous challenges for travelers, from customer service frustrations to the complexities of...
The dual mode of airline innovation in technology
By Eric Léopold, Founder, Threedot The speed of innovation in technology means that airlines leaders must keep an eye...
NDC, data, and AI with Dr Vugranam Sreedhar, Kyndryl
At Aviation Festival Americas, Dr Vugranam Sreedhar, Distinguished Engineer and Vice President, Kyndryl joined to discuss the industry's...
The four strategic partnership contracts establishing a “new passenger experience” for King
On Tuesday, King Salman International Airport Development Company (KSIADC) announced strategic partnership contracts with four internationally recognised companies...
Official charity partner: Empowering children across KLM destinations with Wings of Support
This year, Wings of Support is joining the World Aviation Festival as its charity partner. Wings of...
Cybersecurity investment grows amid rising digital attacks
Originally published on Aerospace Tech Review A recent article by Reuters has drawn attention to a surge...
Behind the AI buzzword and attracting talent in a digital world with
At World Aviation Festival in October, Mohammad Taher, "The Airport Guy" will be involved with key sessions at the...
oneworld’s new AI tool sees 5x conversion growth for ‘Round the World’
oneworld recently shared it is simplifying 'Round the World' travel booking with artificial intelligence (AI). Partnering with Elemental...
Three new innovative solutions to be trialled at MIA
Back in May, Miami International Airport (MIA)'s CIO, Maurice Jenkins shared insight into the airport's digital initiatives and...
Official alliance partner: CEO of SkyTeam on tech and collaboration
In a recent interview, Patrick Roux, MD & CEO, SkyTeam joined for a five-minute interview looking at the...
Unlocking the future: How loyalty programs are revolutionising travel
In recent years, travel companies have transformed their loyalty programs from mere reward tools into essential pillars for...
Cebu Pacific and Mactan-Cebu International Airport launch innovative ground ops initiative
The Philippines' leading carrier, Cebu Pacific, is working with Mactan-Cebu International Airport (MCIA) to launch a new sustainability...
Adapting to the digital demands of passengers: Paul Mills, Head of Inflight
At Aviation Festival Americas, Paul Mills, Head of Inflight Services at Virgin Atlantic mapped out evolving passenger expectations and...
The scale of Delta’s free Wi-Fi roll out is “unmatched”
At the beginning of the week, Delta started rolling out free Wi-Fi on a selection of long-haul international...
Former American Airlines CIO, Maya Leibman, on Digital and IT
"They are the folks that are direct involved in making these efforts a reality. From how do we...
Alaska Airlines saves 1.2 million gallons of fuel leveraging AI and ML
Originally posted on Aerospace Tech Review Last year, Alaska Airlines saved 1.2 million gallons of fuel (11,958...
An investment perspective on digitisation and innovation with the MD of AE
AE Industrial Partners manages over $6 billion in assets, specialising in aerospace, national security, and industrial services. At...
Air New Zealand upgrades digital experience as part of Airpoints™ transformation
On Friday, Air New Zealand launched an upgraded digital experience for its Airpoints™ users. This marks the first...
Sharon McCloskey, DFW: Using data driven insights to stay ahead of passenger
Staying ahead of trends to deliver the airport experience demanded by passengers is a challenge. At Aviation Festival...
Establishing an efficient transformation strategy with the Chief Transformation Officer, Vueling Airlines
Heather Figallo, Chief Transformation Officer, Vueling Airlines joined to share some insights into her upcoming sessions at the...
From cost centre to value hub: Transforming airline operations with Bob Tulleken,
Bob Tulleken, Vice President Operations Decision Support (ODS), KLM Royal Dutch Airlines joined for a conversation on the...
Smartphone bag drop service at Hong Kong International Airport
Last week, Airport Authority Hong Kong (AAHK) announced the official launch of the "world's first" Smartphone Express Bag...
Maurice Jenkins, MIA: Creating synergy between digital innovation and sustainability
At Aviation Festival Americas, Maurice Jenkins, CIO, Miami International Airport (MIA) joined to share insights on MIA's current...
IndiGo finally announces launch of loyalty programme
In celebration of its 18th anniversary, IndiGo released a series announcements that "herald a new era for the...
“Token-less clearance” trials at Changi to reduce immigration processing time by 40%
From today, live trials of "token-less clearance" will be running at Singapore's Changi Airport. These are part of...
APAC leads global air travel demand in June
Yesterday, the International Air Transport Association (IATA) released its figures for June 2024 global passenger demand. The Asia-Pacific...
UrbanLink Founder: Strategy and technologies for reaching net zero
At Aviation Festival Americas, Ed Wegel, Founder & Chairman, UrbanLink joined for a five-minute discussion on the technologies...
Accessibility trials at YVR with self-driving pods from A&K Robotics
Vancouver International Airport (YVR) has begun a new pilot project aimed at increasing accessibility at the airport. Using...
Decarbonising ground ops: Schiphol and KLM launch phase two of trial
On Friday, Schiphol and KLM announced the second phase of the electric self-driving buses trial. With the industry...
Using tech to transform loyalty and rewards
At Aviation Festival Americas, Jason Silverstein, President, Tango joined for five-minutes to discuss the changing loyalty and rewards...
Southwest Airlines’ COO: Challenges, innovation, and strategy
At Aviation Festival Americas in May, Andrew Watterson, Chief Operating Officer, Southwest Airlines joined to share his insights...
Indosat partners with airline Garuda Indonesia for digitalisation project
Originally published on Total Telecom Today, Indonesian telecoms operator Indosat Ooredoo Hutchison has announced a new strategic partnership...
Abu Dhabi Airports rolls out “world-first” integrated biometric initiative in partnership with
Abu Dhabi Airports has partnered with the Federal Authority for Identity, Citizenship, Customs, and Port Security for its...
easyJet, Airbus, and Gatwick collaborate on hydrogen infrastructure development
Last week, easyJet announced its partnership with Airbus, London Gatwick, and the world's largest hydrogen supplier, Air Products...
Worldwide IT outage impacts airlines and airports
A Windows operating system outage has "taken much of the world's infrastructure offline." The major international IT outage...
Wider automation at Changi with autonomous bus trial
Yesterday, Changi Airport Group signed a Memorandum of Understanding (MoU) to trial autonomous buses at Changi Airport. The...
Efficiency and innovation at South America’s largest hub with João Pita
At Aviation Festival Americas, João Pita, CCO, GRU Airport joined to discuss how the airport leverages technology to...
Contrail Opportunity Index
Based on more than 34 million flights analysed, Estuaire publishes its first Contrail Opportunity Index together with ...
NATS’ digital twin tech to reduce 30,000 tonnes of CO2 emissions at
Originally published on Aerospace Tech Review From 2025, Heathrow will use digital twin technology developed by NATS to...
New Uber and Flying Blue partnership: Collect miles from Uber rides
From today, Flying Blue members can earn air miles through booking an Uber ride. The Air France-KLM Group...
Effectively unlocking the power of genAI for CX with Vijay Dheap
At Aviation Festival Americas, Vijay Dheap, Chief Solutions Officer, RozieAI joined to discuss the growing implementation of generative AI...
Southwest and Archer to lay foundations for integrated electric air taxi networks
On Friday, Southwest Airlines and Archer Aviation signed a memorandum of understanding (MoU) to develop operational plans for...
Bernadette Berger on game-changing tech for guest experience
In October, Bernadette Berger, Director of Innovation, Alaska Airlines will be joining us at World Aviation Festival for...
Delta Air Lines and Riyadh Air sign a Strategic Cooperation Memorandum of
Yesterday, Delta Air Lines and Riyadh Air announced the signing of a Strategic Cooperation Memorandum of Understanding introducing...
Embracing innovation: Jason Ward on technology as a tool to empower crew
At Aviation Festival Americas, Jason Ward, Chief People & Customer Officer, Azul Airlines joined for a five-minute conversation on...
AI-powered text alerts: United Airlines underscores commitment to communication
Last week, United Airlines underscored its commitment to efficient, pre-emptive communication with customers through new text updates, just...
How AI will revolutionise airline retailing: John Tzioufas, Chief Revenue Officer, FLYR
As airlines battle to meet the modern standards of retailing set by giants like Amazon, they must focus...
NDC – Challenges in adoption and growth
New Distribution Capability (NDC) has been around for a while. We have written many blogs, whitepapers, and other...
Curating a modern travel experience: Simon Gandy on the New Terminal One
At Aviation Festival Americas, Simon Gandy, EVP & COO, The New Terminal One (NTO) at JFK joined for...
Five opportunities to improve travelers’ experience post-COVID
By Eric Léopold, Founder, Threedot With passenger traffic recovering to pre-COVID levels, the challenges of the air travel experience...
Insights from WAF’s official airline partner KLM Royal Dutch Airlines
This year, KLM Royal Dutch Airlines is the official airline partner of World Aviation Festival. In this brief...
Keynote interview: Andre Viljoen, CEO, Fiji Airways: 4 game changing strategies to
At Aviation Festival Asia, this fifteen-minute keynote interview with Andre Viljoen, CEO, Fiji Airways, looked at how this...
First three finalists announced for the Battle of the Airline Apps
A recent, informal poll by the World Aviation Festival found that when asked, 'If all options were available...
303,864m2 solar park at Ostend-Bruges Airport to cut 9,600 tons of CO2
This week, construction began on Ostend-Bruges Airport's solar park. Energy company EnergyVision is installing over 60,000 panels to...
SEA Milan Airports meet modern travel needs with WhatsApp
In 2024, WhatsApp reached 2.78 billion users and is predicted to hit 3.14 billion by 2025. Taking steps...
A glimpse at American’s new NDC strategy
American Airlines recently surprised the industry with its decision to back track on its bold New Distribution Capability...
Willie Walsh: “They’re part of the problem, they’ve got to be part
Originally published on Aerospace Tech Review At Aerospace Tech Week, Willie Walsh, Director General, The International Air Transport...
SITA’s Baggage IT Insights 2024: Trust through visibility
SITA's Baggage IT Insights 2024 finds a decline in the number of mishandled bags, dropping from 7.6 to...
Riyadh Air partners with Cellpoint Digital for payments strategy
Today, Riyadh Air announced it will be partnering with Cellpoint Digital to support its digital-first business strategy. The...
Earning Gen Z’s loyalty: Insights from OAG’s latest survey
OAG's latest survey, 'Beyond the ticket: Winning traveller loyalty with rewards & ancillary services. Generational preferences changing the...
Keynote interview: Tony Douglas on launching one of the world’s most ambitious
At Aviation Festival Asia 2024, Tony Douglas, CEO, Riyadh Air shared what goes on behind the scenes launching...
ECLIF3 study highlights non-CO2 reduction benefits of SAF in commercial aircraft
Originally published on Aerospace Tech Review Yesterday, results from the world's first in-flight study looking at the...
BLR Airport launches new EV taxi fleet
Yesterday, on World Environment Day, Kempegowda International Airport Bengaluru (BLR Airport) announced the introduction of a new fleet...
Riyadh Air and Singapore Airlines forge strategic partnership for enhanced connectivity and
At the 80th International Air Transport Association (IATA) Annual General Meeting and World Air Transport Summit, Riyadh Air...
Alaska Airlines’ AI-powered destination flight search tool
This month, Alaska Airlines made its AI-powered flight search tool available to all website visitors. During initial trials...
80th IATA AGM: 6 key takeaways from Willie Walsh’s report on the
Willie Walsh, IATA's Director General, delivered his report on the air transport industry In Dubai at the 80th...
AI robots enhance accessibility at Dublin Airport
Dublin Airport's Innovation Hub has been trialling the use of four autonomous AI robots to give more options...
Air India leverages tech to elevate passenger experience amid disruption
In a bid to elevate the passenger experience in periods of disruption, Air India has partnered with iCoupon...
“We moved faster than we should.” American Airlines to revise distribution strategy
"We moved faster than we should, and we didn’t execute well." This week, American Airlines CEO Robert Isom...
Munich Airport announces successful trial of innovative SET monitoring technology
Yesterday, Munich Airport announced the successful completion of a four-month test using radar technology to monitor the "Single...
Hawaiian Airlines partners with MOST, equipping crew with “groundbreaking” payment solution
Yesterday, retail and payments solutions provider, MOST announced their partnership with Hawaiian Airlines. Specialising in fintech and travel...
Keynote CEO panel: What is the future of the APAC industry?
At Aviation Festival Asia, Pieter Elbers, CEO, IndiGo, Chai Eamsiri, CEO, Thai Airways, Campbell Wilson, CEO & MD...
Chennai Airport one of 14 airports scheduled to implement Digi Yatra in
Suresh Khadakbhavi, CEO, Digi Yatra Foundation has named Chennai Airport as one of the 14 airports to implement...
Karen Chan: From Recovery to Growth Mindset – LCC Opportunities and Challenges
At Aviation Festival Asia in Singapore, Karen Chan, Group CCO, AirAsia delivered a presentation titled "From Recovery to...
Korean Air partners with AWS to develop AI Contact Centre
South Korea's flag carrier, Korean Air is developing an AI Contact Centre (AICC) in partnership with Amazon Web...
Airbus announces hydrogen plans across three key locations
Yesterday, Airbus released three major announcements regarding the use of hydrogen in sustainable aviation. The multinational aircraft manufacturing...
SITA acquires Materna IPS in its “biggest acquisition ever”
Today, IT provider, SITA announced its acquisition of Materna IPS, a front runner in passenger handling for airports...
Curating accessible travel: British Airways’ Customer Access Advisory Panel
Earlier this month, British Airways launched their new Customer Access Advisory Panel. The panel, chaired by Mary Doyle...
The magic triangle of payments
And it happened again! I was constructing a complex flight itinerary online, reflecting the preferences of my wife...
Technology investment plans offer insight into LCC growth strategies
Low-Cost Carriers (LCCs) have grown successfully on the back of streamlined operational models that offer low fares, making...
The evolving Offers and Orders landscape with Bryan Porter, Chief Revenue Officer,
At Aviation Festival Asia, Bryan Porter, Chief Revenue Officer, Datalex discussed the Offers and Orders landscape. Reflecting on...
Sama 2.0: Qatar Airways’ digital human crew member
During the Arabian Travel Market Dubai (ATM), Qatar Airways encouraged visitors to interact with the second generation of...
“Nationwide issue” with e-gates across the UK resolved
Passport e-gates are back online across the UK after a "nationwide issue" caused severe delays in arrivals at...
How JetBlue is making the inflight streaming experience feel like home
Recently, JetBlue launched a series of new functions aimed at providing customers with an inflight streaming experience that...
Who should pay for the industry’s sustainability transformation with Alex Reyes, Chief
At Aviation Festival Asia, Alex Reyes, Chief Strategy Officer, Cebu Pacific Air joined for a discussion into the...
GUEST ARTICLE: Korean Air successfully tests 5G backed UAM system
Korean Air has successfully completed the “world’s first” comprehensive urban air mobility (UAM) operations demonstration. Partnering with Hyundai...
Brussels Airport leverages digital twin technology for sustainability goals in flagship project
IES is supporting Brussels Airport's ambitious sustainability plans in what has been described as "a significant step up"...
SAS to join SkyTeam alliance in September
It has been announced that SAS will leave Star Alliance to join SkyTeam on 1 September 2024. Yesterday...
2024: Entering a New Era for Travel, Airlines and Hospitality
Navigating a New Era of Travel Travel, Airlines and Hospitality Trends to Watch Payment and Technology Issues and...
Ancillaries, tech, and innovation with Nadia Omer, CEO, AirAsia MOVE
At Aviation Festival Asia, Nadia Omer, CEO, AirAsia MOVE shared insights on how the company is innovating to...
Keynote panel: How will APAC airport masterplans prioritise technology?
This panel at Aviation Festival Asia gathered leaders from the APAC airport industry, breaking down plans to prioritise...
New USDOT rule could impact ancillary sales for airlines
On Wednesday, the Biden-Harris administration announced new rules to protect consumers from "surprise" airline fees. It comes as part...
15 START UPS TO WATCH
In an industry hamstrung by outdated methods and legacy systems, start ups are leading the charge for progress...
HK Express elevates data analysis with Google Cloud hitting 41% efficiency boost
HK Express has partnered with Google Cloud to elevate their data analysis strategy. Looking to increase the efficiency...
Delta outlines NDC journey, stating it will not be using “forceful” tactics
With United and American already progressing along their NDC journeys, Delta Air Lines has finally shared their strategy...
Where are airlines placing their digital transformation bets?
Despite the mounting evidence that digital technologies have become essential to success, no organization has endless funds to...
Challenges, ambitions, and strategic priorities with Athanasios Titonis, CEO, Mactan-Cebu International Airport
In this five minute interview, Athanasios Titonis, CEO, Mactan-Cebu International Airport shared his insight into navigating unique challenges...
The aviation sustainability challenge will grow before it becomes an opportunity
By Eric Léopold, Founder, Threedot – 15 April 2024 Air transport’s unique sustainability challenge While the world is...
Cyril Girot, CEO, Cambodia Airports on establishing a pioneering role in Positive
At Aviation Festival Asia, Cyril Girot, CEO, Cambodia Airports joined for a brief interview. The conversation looked at...
Keynote interview with Paul Griffiths, CEO of Dubai Airports: “Dubai Airports’ future
At Aviation Festival Asia, Suranjana Tewari, Asia Business Reporter, BBC unpacked the future of Dubai Airports with CEO...
Enabling touchless travel through airport biometrics
Airports and airlines are increasingly turning to biometrics technologies to facilitate more touchless and seamless passenger journeys. Not...
Karen Chan on expansion, challenges, and diversity at AirAsia
At Aviation Festival Asia, Karen Chan, Group Chief Commercial Officer, Air Asia Company Limited, joined for a ten...
Detroit Metropolitan Airport launches loyalty program with real-time insights
Yesterday, Detroit Metropolitan Wayne County Airport (DTW) launched its new loyalty program, DTW Rewards. The free program entices...
Jeanette Mao on digital innovation, new opportunities, and the evolving LCC landscape
With digital at the heart of the airline, HK Express is primed to meet the evolving expectations of...
Ground-breaking AI-based aircraft handling at BER
Recently, Flughafen Berlin Brandenburg GmbH adopted an AI-based system to analyse aircraft handling in real time. Cementing its...
CTO, IBS Software on using tech to meet the needs of next
At Aviation Festival Asia, Chris Branagan, CTO, IBS Software joined for a five minute discussion into the role...
Keynote: Pieter Elbers, CEO of IndiGo – Developing from a domestic carrier
At Aviation Festival Asia, Pieter Elbers, CEO, IndiGo sat with Danny Lee for a 15-minute keynote interview titled:...
Tom Vandendael on the pivotal role of data and AI in shaping
This five minute interview with Tom Vandendael, CEO Asia Pacific, SVP, Area Management Asia Pacific, Lufthansa Systems Asia...
Cutting-edge autonomous mobility services at LAX and MIA
Los Angeles International Airport (LAX) and Miami International Airport (MIA) have deployed cutting-edge technology to give passengers with...
Jeff Moomaw, Delta Air Lines, “We are bullish on Asia.”
Delta Air Lines is a major airline in the United States (US) and a global leader in safety...
Keynote interview: Campbell Wilson on delivering one of the biggest airline turnarounds
At Aviation Festival Asia, Campbell Wilson, CEO & MD, Air India joined Danny Lee, Asia Transport Reporter, Bloomberg...
Interview: Technology with a human touch at Singapore Changi Airport
Singapore Changi Airport is one of the largest transportation hubs in Asia and well known as an industry...
Augmented reality to enhance ground ops at JFK Airport
JFK Airport is leveraging augmented reality (AR) and artificial intelligence (AI) powered analytics to improve the efficiency of...
Chai Eamsiri on Thai Airways’ strategic shift
Recently, Thailand's Prime Minister, Srettha Thavisin, pledged to build the country into a "key aviation hub in the...
Analysis from Aviation Festival Asia: APAC airline chiefs raring to go
Airlines in the Asia-Pacific region are experiencing a return to growth beyond pre-pandemic levels, despite lingering effects on...
Vivian Cheung: Creating a springboard for innovation at Hong Kong International Airport
At Aviation Festival Asia, Vivian Cheung, Chief Operating Officer (COO), Airport Authority Hong Kong (AAHK) joined to explore...
Metaverse in the airline industry: How airlines can harness this futuristic tech
Metaverse is a new and emerging technology platform that is creating waves with its unparalleled offerings in many...
President, Travel at PROS on delivering hyper-personalised offers: “AI is the secret
With technology rapidly developing, the airline industry is transitioning into an era of unparalleled opportunities. At Aviation Festival...
Campbell Wilson on Air India’s transformation and capitalising on a growing market,
With forecasts indicating that India will continue leading the air traffic growth in South Asia, the spotlight is...
How airlines can provide a consistent passenger experience during IROPs
From Hub to Outstation This report is a result of a roundtable workshop with 12 airlines at Aviation...
Plusgrade and Citilink’s new partnership: Insights into the APAC ancillary landscape
At Aviation Festival Asia, Plusgrade, a global leader powering ancillary revenue solutions for the travel industry, announced its...
How much does TikTok influence travel?
Last week, the US House of Representatives passed a bill that might see TikTok banned in the United...
Reimagining tomorrow: Tech innovation at DXB with Paul Griffiths
Last month, Dubai International (DXB) announced annual traffic numbers of 87 million in 2023. This surpassed pre-pandemic levels...
2024 Paris Olympics: How Air France is looking at sustainability
As the 2024 Olympic and Paralympic Games swiftly approach, all eyes are on France. The country's flag carrier...
2024 GENDER DIVERSITY IN AIRLINE BOARDS — A Venari Partners Report
When it comes to diversity, equity, and inclusion (DEI), Venari Partners believe in practising what they preach. As a...
How British Airways is using £7b to modernise
Last week, UK-flag carrier British Airways shared its £7b transformation plan and it covers everything from its mobile...
Qatar Airways’ conversational AI virtual cabin crew
Already known for its pioneering applications of cutting-edge technology, Qatar Airways has introduced a world first - AI...
Glasgow Airport catalyses accessibility technology development
This month, Glasgow Airport are running a set of live trials for accessibility technology. The airport's accessibility team...
The new tech creating a “near self-sufficient passenger screening process”
The Transport Security Administration (TSA) and the Department of Homeland Security (DHS) Science and Technology Directorate (S&T) have...
Air travel payments: latest developments and the virtual solution
How airlines can facilitate greater B2B payments acceptance by unlocking the benefits of agent cards The B2B travel...
ESG in the world of airlines
In the fast-evolving landscape of the airline industry, the adoption of Environmental, Social, and Governance (ESG) principles is...
The state of airline retailing
Observers of the air travel distribution landscape have noticed an evolution in the past ten years since, in...
GUEST ARTICLE: Disruptive sustainability technology with Airbus
If you are also interested in keeping up to date with the latest in aerospace news, visit Aerospace...
Secure, seamless, and inclusive: How governments can accelerate digital IDs adoption
Southeast Asia has been forging ahead with its digital IDs rollout in the last few years. Xavier Declerck...
Plusgrade and Citilink Announce Partnership to Elevate Air Travel Experience and Boost
PRESS RELEASE: Montreal, February 27, 2023 Plusgrade and Citilink collaborate to enhance air travel with personalized experiences, focusing...
A look at flight data trends and the On-Time Performance leaders in
January flight data trends In January, global completed flights experienced a decrease of 2.2% compared to the previous...
AI promises big benefits to an aviation industry experiencing massive change
The end of COVID-related travel restrictions and lockdowns around the globe resulted in a massive increase in air...
Moderator insights: Steve Hui on loyalty trends & is the most valuable
Steve Hui, The Points Whisperer, iFLYflat joined to discuss emerging trends in airline loyalty programmes and share insights...
Moderator insights: Brian Sumers on the APAC market
Brian Sumers, Founder and Editor of the Airline Observer joined to briefly discuss the evolving aviation landscape in...
Your digital travel partner from today and tomorrow
Digital Travel: definition and benefits As the travel industry accelerates its digital transformation, SITA plays a crucial role...
Malaysia Airlines: Capitalising on intermodal demand
As the industry takes a broader view of the passenger journey, intermodal travel has continued to grow. Earlier...
Moderator insights: Henry Harteveldt on contrasting views of AI
Henry Harteveldt, Travel Industry Analyst & President, Atmosphere Research Group will be joining Aviation Festival Asia once again...
The future of innovative airline operations
Which technologies are changing the way airlines operate? Join us to follow a flight's journey from preparations on...
Changi set to reduce carbon emissions by 20,000 tones with new solar
Changi Airport is set to become Singapore's largest single-site rooftop solar PV system. Changi Airport Group (CAG) is...
“The future is now,” Philippines DOTr looks to using passenger biometrics at
The Department of Transportation (DOTr) - Philippines, is looking at using passenger biometrics to accelerate airport processing. At...
Hainan Airlines launch AR inflight experience with Rokid
Hainan Airlines is shaking up the inflight entertainment landscape with Rokid AR Glasses. On 7th February, the airline...
The future era of technology-driven smart airports
To keep pace with the ever-increasing needs and demands, airports worldwide are constantly evolving. With air travel on...
Moderator insights: Airport tech with Steven Dickson
Steven Dickson, Managing Partner, Skylight Aviation joined to discuss emerging trends in airport technology and the key themes...
“Destination Unknown”: SAS’s creative initiative for loyalty members
The flag carrier of Denmark, Norway, and Sweden, Scandinavian Airlines (SAS), has launched an engaging new opportunity for...
Travel booms for Lunar New Year
Saturday marked the beginning of Lunar New Year 2024 celebrations, bringing in the year of the Dragon. The...
Airline retail transformation roadmap
In today’s fast-paced markets, you must continually transform business to stay ahead. Waiting to see what competitors will...
Shannon Airport introduces Mobile Passport Control app for US-bound travellers
At the start of the month, Shannon Airport launched a new app designed to streamline travel to the...
How Exactly Can Data & AI Reduce Flight Delays?
A day in the life of an aircraft delay - what causes delays, what are the knock-on effects...
Investments, expectations, & challenges: Notable airline findings from SITA’s 2023 Passenger IT
SITA's 2023 Passenger IT Insights have recently been released, analysing airlines' estimated $34.5b spend on IT in 2023...
Moderator insights: Kat Morse (IATA) on industry trends and gen AI hype
With Aviation Festival Asia just around the corner, Kat Morse, Senior Manager of Innovation and Partnerships, IATA joined...
Leveraging biometrics: India’s international hub aspirations
Recently, Union Aviation Minister, Jyotiraditya Scindia met with officials to explore ways to speed up immigration and security...
The future of booking? Trip.com showcases virtual experience with Apple Vision Pro
In the latest step along an "innovative path," Trip.com have showcased a cutting-edge approach to travel with their...
Amadeus acquires Vision-box adding biometric border control solutions to its portfolio
Amadeus announced it is acquiring leading biometric solutions provider, Vision-Box for €320 million. This will enhance Amadeus's portfolio...
Changi trials new autonomous baggage handling vehicle
In the effort to automate airside operations, Changi Airport Group (CAG) is collaborating with Aurrigo International plc (Aurrigo) to...
Three ways AI is revolutionizing air travel today
The past year has seen a massive increase in new generative AI solutions coming to market and an...
How can we simplify servicing and why is it still the biggest
It doesn’t matter if we are talking NDC or not the biggest hassle seems to be changes. Not...
E-commerce personalization: Transforming airport revenue in the digital age
In today's dynamic aviation landscape, non-aero revenue has become crucial for airport growth. As passenger numbers increase, airports...
AirAsia MOVE’s global events ticketing platform
One major trend identified for 2024 travel was music tourism. Amadeus' research showed that music would continue to...
LATAM Airlines Group adopts new NDC standard with Trip.com
This week, LATAM Airlines Group signed a new NDC agreement with Trip.com. Together, the Latin American airlines group...
Data digitisation for a common language with NG Aviation
At World Aviation Festival, the founders of NG Aviation, Simona Franková and Marek Franko, joined to discuss the...
Scaling cryo-compressed hydrogen infrastructure at airports
Earlier this month, hydrogen-electric engine developer ZeroAvia and Verne announced the signing of an MoU. Working to realise...
Cathay elevates sea-to-air connectivity
Working to enhance the intermodal travel experience for customers, Cathay Pacific has opened its first-ever lounge outside of...
Four ways 5G can transform airports
5G has the power to propel aviation forwards, whether by enhancing the efficiency of existing systems or providing...
Travel behaviours of industry insiders: Sabre’s survey results
Sabre's latest survey brings a nuanced approached to understanding passenger behaviours. Collecting insights from industry professionals, the research...
Unlocking the full power of data analytics and insights with Cathay
Ahead of the Aviation Festival Asia, Edward Coles-Gale, Head of Enterprise Analytics and Insights, Cathay joined to discuss how...
26 challenges and opportunities on aviation’s road to 2050
As we (Terrapinn and Threedot) resume our editorial collaboration for a third year, towards World Aviation Festival 2024...
Biometric boarding trials launch in Portugal
VINCI Airports and Aeroportos de Portugal (ANA) have partnered with Vision-Box to trial a new biometric boarding system...
Designs for Neom Airport City released
Saudi Vision 2030 is shaping the future of the Kingdom’s travel and tourism sector. This week, Iran-based architecture...
The 10 most powerful passports in 2024 and how they’re changing
If airplanes and airports are the gateway to travel, passports are the key. Recently, the Henley Passport Index...
Gatwick leads the way with EV charging for public use
This week, London Gatwick became the first international airport to open a dedicated electric vehicle (EV) charging station...
Deploying next-generation airline loyalty programs
Redefining loyalty among modern air travelers The COVID-19 pandemic not only dramatically limited travel but also caused...
Future strategies with David Emerson
Ahead of Aviation Festival Asia in February, David Emerson, CCO, Virgin Australia shared insights into the airline's current...
Joanna Geraghty to become first female CEO of a major US airline
This week, JetBlue Airways announced the departure of their CEO, Robin Hayes, effective 12 February 2024. In a...
Adapting to evolving traveller behaviours with Mastercard
Natalia Lechmanova, Senior Economist, Mastercard Economics Institute and Sheridan Stavac, Global Travel Segment Lead, Mastercard Data & Services...
Delta and Spotify launch a new collaborative series
As part of their partnership, Spotify and Delta are releasing a new collaborative series called "The Passport Sessions,"...
Capital A’s surprising shift
In a surprising turn of events, Capital A has announced its decision to sell the two companies controlling...
Incorporating virtual humans into the passenger experience
In a pioneering move for airlines, Korean Air has featured virtual humans in its latest inflight safety video...
NDC: It’s time
NDC gives airlines unprecedented control over their offers and orders in third-party distribution channels. It’s the key to...
Offers and Orders: an industry outlook at what will happen in 2024
Offers and Orders: where are we? For many airlines, Offers and Orders has been a key topic in...
Transforming ground handling with Arafat Tayob
Arafat Tayob, General Director of Ground Handling Operations and Commercial Director, Groundforce Portugal joined for a conversation around...
The digital tool that will elevate Qatar Airways’ onboard experience
Seeking to enhance onboard passenger experience, Qatar Airways has launched a new digital tool empowering their cabin crew...
Civil Aviation Administration of China shares key objectives for 2024
In a statement following the National Civil Aviation Work Conference, a set of key tasks for civil aviation...
Translating an innovation mindset to tangible change with COO of Airport Authority
In February, Vivian Cheung, Chief Operating Officer (COO), Airport Authority Hong Kong (AAHK) will be speaking at Aviation...
Schiphol shares new plan after scrapping capacity cut
In November, the Dutch government suspended the "experimental scheme" which looked to cap capacity in order to minimise...
Hydrogen – the fuel of the future? With Martina Löfqvist
Hydrogen is expected to revolutionise the future of aviation from ground service equipment to powering aircraft. It has...
Panel: Modern airline retailing in an era of ChatGPT
At World Aviation Festival, key industry players gathered to take a critical look at the modern airline retailing...
Where are the quick wins when it comes to improving the digital
In a world where passenger expectations for digital products are rapidly evolving, where are the quick wins? At...
IROPs: Protecting passengers from the adversities of disruption with AirAsia
At World Aviation Festival, James Machen, Group Head of Operations, AirAsia shared insights into protecting passengers from the...
United Airlines triumphs in the Battle of the Apps 2023
The World Aviation Festival concluded with the thrilling Battle of the Apps final and this year’s competition went...
Security and biometrics with Diane J. Sabatino, US Customs and Border Protection
At World Aviation Festival, Diane J. Sabatino, Acting Executive Assistant Commissioner of the Office of Field Operations, U.S...
Southwest fined $140m for neglecting customers during disruption
Southwest Airlines has been fined $140 million by the US Department of Transportation (DOT) for its 2022 "holiday...
Reshaping aviation through digital transformation with AirportLabs
At World Aviation Festival, Marius Pernea, Product Owner, AirportLabs joined to explore the role of technology in shaping...
Tino Klaehne on AI & tech integration in an asset heavy industry
At World Aviation Festival, Tino Klaehne, Director Strategic Innovation, Lufthansa Innovation Hub (LIH) joined for a brief discussion...
How airlines can leverage AI today
Artificial Intelligence (AI) is revolutionizing entire industries, and the airline sector is no exception. For an industry that...
Lufthansa and Lilium sign Advanced Air Mobility MoU
This week, Lufthansa Group and Lilium signed a Memorandum of Understanding for strategic partnership. The pair are committing...
Revolutionising airline loyalty: The dawn of app-based solutions
In an era where digital transformation is paramount, the aviation industry is not left behind. Traditionally, airline loyalty...
What the hell do our customers want?
At World Aviation Festival, a panel of experts gathered to answer the golden question: What the hell do...
Delta experiments with AI pricing
At an investor conference last week, Delta Air Lines discussed the carrier's use of artificial intelligence (AI). CEO...
The shifting landscape of airline payments
Darren Laws, Vice President - Europe Merchant Partnership Development, Visa joined for a concise but comprehensive discussion exploring...
Building a complete view on SAF and the decarbonisation of the industry
Jef de Vries, Marketing Manager, SkyNRG joined for an interview exploring the role of sustainable aviation fuel (SAF)...
Airport CIO panel: Roadmapping the biometric experience
At World Aviation Festival, the airport CIO panel gathered to discuss steps that must be taken to prepare...
Are Brits planning to fly in 2024 despite cost of living?
Are Brits planning to fly next year? Where to and who with? As the cost of living rises...
“An opportunity for airlines to experiment with innovation.” Mauro Oretti, Head of
Mauro Oretti, Head of SkyTeam Operations joined to discuss the various ways SkyTeam facilitates innovation in the industry...
American Airlines use new tech to expand high-speed Wi-Fi
American Airlines has announced its plan to expand high-speed Wi-Fi on the dual-class regional aircraft operated on its...
Xavier Lagardere on the safe integration of AI
At World Aviation Festival, Xavier Lagardere, Chief Data Officer & VP Innovation, Lufthansa Group joined for a brief...
Keynote panel: Unpacking airport masterplans
The keynote panel at World Aviation Festival "Unpacking airport masterplans," gathered Christina Cassotis, CEO, Pittsburgh International Airport, Paul Griffiths...
The significance of Virgin Atlantic’s Flight100
Sustainable Aviation Fuel (SAF) has been positioned as a critical component in the industry's attempts to decouple aviation...
IndiGo launches GPT-4 powered, ticket booking chatbot: 6Eskai
On Monday, the Indian-based low-cost-carrier (LCC) IndiGo launched its AI chatbot, 6Eskai. The chatbot, developed by the airline's...
“Where the future is” with Alex Mans, Founder & CEO, FLYR
Alex Mans, Founder & CEO, FLYR shares his thoughts on the challenges disrupting passenger experiences, meaningful uses of...
Tara Mulrooney, CTO, YEG: Innovation and security
Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport (YEG) and Diane Sabatino, Acting Executive Assistant Commissioner...
Hydrogen-electric aviation start-up secures $116mn in funding
Aviation start-up ZeroAvia have announced that it has completed its Series C funding round at a total of...
Google Maps Indoor Live View at Sydney Airport
Google Maps is a traditional port of call for getting from A to B, transforming your mobile phone...
The evolving role of robotics in travel with United Robotics Group
At World Aviation Festival, Sunny Chen, Marketing Director, United Robotics Group joined for a brief interview to discuss...
“Consumers should not be held hostage to old tech.” American responds to
Earlier this year, the American Society of Travel Advisors (ASTA)'s submitted a complaint to the US Department of...
“It’s a combination of conviction and data.” Mauricio Parise, Delta Air Lines
In this interview, Mauricio Parise, Vice President Brand Experience, Delta Air Lines discussed the airline's commitment to customer-focused...
Keynote interview: Paul Griffiths, CEO, Dubai Airports
Paul Griffiths, CEO, Dubai Airports sat with Ben Thompson to discuss the strategies that enabled DXB to bounce...
Augmented Reality at PDX supporting travellers with diverse needs
Earlier this month, Portland International Airport (PDX) expanded its partnership with GoodMaps after a successful pilot program. PDX...
Record-breaking Thanksgiving travel: An opportunity for airlines?
This year, Thanksgiving Day falls on 23rd November in the US, with the wider holiday period spanning 17-28th...
“The more you understand your customer, the more you can innovate.” Andrew
In advance of Aviation Festival Asia in February, Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways joined...
LCC CEO panel: Evolving landscape and key trends
The LCC CEO panel at World Aviation Festival explored the evolving low-cost landscape and unpacked key trends as...
Boeing and the US government collaborate to scale SAF among APEC member
Boeing and the US government are collaborating to scale and develop the use of sustainable aviation fuel (SAF)...
“Seamless payments workflow” with new Tap to Pay on iPhone
Alaska Airlines is the first to offer Tap to Pay on iPhone. In partnership with Stripe, a financial...
“Nothing is the same as before.” Snowfall on intermodal travel and passenger
Ron Glickman, VP of North America, Snowfall joined to discuss the evolution of passenger preferences, the strategic use...
“Earning the industry its right to grow,” with Christina Cassotis, CEO, Pittsburgh
At World Aviation Festival, Christina Cassotis, CEO, Pittsburgh International Airport joined for a brief interview. The conversation covered...
Modern retailing at Emirates: The future of offer and order
At World Aviation Festival, Anand Lakshminarayanan, Senior Vice President - Revenue Management & Airline Partnerships, Emirates Airline joined...
From picking a destination to where you sit on the plane, here’s
As an ever-evolving industry, it is important to stay at the forefront of change. So, with 2023 starting...
International pressure sees Schiphol flight cuts suspended
Under the weight of international pressure, Amsterdam Schiphol Airport (AMS) has suspended plans for next summer's capacity cuts...
Diversity & Inclusion: Lift Off to Leadership
The Lift Off to Leadership panel at World Aviation Festival featured Güliz Öztürk, CEO, Pegasus, Sophie Dekkers, CCO, easyJet...
InterGlobe signs MoU in push to launch electric air taxis in India
Last week, Indigo's parent company InterGlobe signed an MoU with US-based electric vehicle takeoff and landing (eVTOL) aircraft...
Air India enters intermodal agreement offering 5,600 stations on a single ticket
On Thursday, Air India announced new intermodal interline agreement with WorldTicket, the distributor for Europe's largest railway operator...
The role of technology in crafting an airport experience from the future
This World Aviation Festival interview with Miami International Airport (MIA) CIO began with Maurice Jenkins sharing his vision...
easyJet innovates luggage services with Airportr collaboration
Responding to their research showing 40 per cent of customers would be interested in luggage collection, delivery, and...
“You need to change the mindset as well, it’s not just about
At World Aviation Festival, Michael Huynh, Founder, Branchspace, and Ursula Silling, CEO, Branchspace joined for a discussion around...
Keynote CEO panel: Decarbonisation, AI, and tech trends
At World Aviation Festival, the keynote CEO panel consisting of Luis Gallego, CEO, IAG, Güliz Öztürk, CEO, Pegasus, Tim Clark, President...
ICAO Digital Travel Credentials will change the world of travel
The unique nature of the International Civil Aviation Organization’s (ICAO) Digital Travel Credential (DTC) presents an exceptional opportunity...
“That’s the art. It’s understanding the customer and meeting them where they
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Contactless & Discoverability: How people operate, work in, and experience airports
As a trusted solutions provider for leading aviation companies, the LocusLabs team keeps a close eye on how...
Payments will be even more pivotal for airlines post-pandemic
The journey that a payment takes between airline passengers and the airline company involves many steps, but it...
Flying Thistles: what it takes for airlines to flourish in prickly times
The past may be a prologue in many ways. But, during the Covid-19 pandemic, the past has become...
Travel recovery goes beyond planes in the sky. It’s a new exchange
Winning business is hard. Most successful companies will tell you that retaining customers is far cheaper than acquiring...
The Future of Airline Sustainability In Recovery Mode
The airline industry faces both short-term and long-term challenges to its stability and growth. While meeting the challenges...
How Targeted Ancillaries Can Win Back Customer Confidence
Airline retail has shifted, and rightly so, to focus on safety and reassurance, supporting customers with the vital...
Rethinking Airline Retailing for Recovery and Beyond
Just getting passengers back in the air is imperative to the recovery of the airline industry. But what...
Airlines must improve on digital or fail
Travelers are expecting more from their online experience - now airlines must deliver A recent survey from Trustly...
Biosecurity and Contactless Travel in Focus as Airlines Plan For Recovery
The Covid-19 pandemic is a historic challenge for aviation. In 2020, SITA data showed a 44% reduction in...
Accelerating the pace of digital transformation
The COVID-19 pandemic has had a devastating impact on the aviation industry. As a leading airline IT provider...
How can Airlines Retail at Speed Post-COVID?
Greater Offer Control, Faster Reaction Time to Market, Sophisticated Self-Service tools, Real-Time Response Capability, Automation. These are the...
Changes Are Here to Stay – Crisis fosters Collaborations in the Industry
The history of medicine teaches us that every pandemic ends in two ways. On the one hand, there...
Managing the crisis at KLM
This interview was conducted at the World Aviation Festival Virtual on 24th September in 2020. Any reference to the...
How can airlines navigate the COVID-19 holiday season and other pandemic headwinds?
Travel and Transportation industry leader Greg Land on why many airlines are still in crisis mode and how...
Putting Technology to Work: Partnering to get the tourist industry back on
Author: Chiara Quaia, VP Market Development - Travel, Mastercard The COVID-19 pandemic has grounded much of the tourism...
Keynote Interview: What is the outlook for global aviation in 2021?
Guy Johnson interviews IATA CEO Alexandre de Juniac to discuss the ongoing impact of COVID-19 on the aviation...
The biggest pain points in air travel and how to (finally) address
Lufthansa Innovation Hub analyzed 15,000+ airline reviews on TripAdvisor with NLP for an objective analysis on how to...
Ready for Recovery: Key Strategies for Airline Revenue Managers
By Justin Jander At the end of March, I hosted a webinar called Dealing with Demand Fluctuations. The...
Do You Wish Air Travel Was More Personalized?
Etihad Airways is giving its guests more choices by migrating to IBM’s public cloud. Since its inception in...
Increased Traveler Engagement is Key to Recovery for the Aviation Industry and
Author: Kian Gould, Founder and CEO of AOE The aviation industry, travel retail as well as airport- and...
What permanent changes did 2020 bring airlines?
This year has brought monumental change to airlines, and many industry professionals are wondering, “What new things will...
Three Key Ways Virtual Cards Are Supporting Airlines
Author: Chiara Quaia, VP Market Development – Travel, Mastercard 2020 will be forever remembered as the year that...
Five key findings from an East Asian traveler sentiment survey
By Xiaowei Zhang, Research & Intelligence Analyst Asia at Lufthansa Innovation Hub. This article was originally published on...
The offer: airlines’ greatest asset in these crucial times
The world of travel and aviation has been turned on its head by the effects of the COVID-19...
We are in this together!
An astonishing $123 billion in state support has been committed from governments to airlines in the past couple...
Top 5 keys to keeping travel customers loyal during the rebound
Author: Rob Fagnani, VP of Business Development, Formation The travel industry has long been considered a leader in...
What will the future of travel look like?
For the aviation industry these are, without question, unprecedented times that require novel thinking. However, it is our...
Solving major challenges confronting airlines and travel retail by implementing an Omnichannel
Author: Kian Gould, Founder and CEO – AOE Most airlines with an inflight retail business have also had...
Strategies to Recharge Airline eCommerce
By Stanislava Yordanova Part I Airline Shopping and Distribution Recently, I’ve been reading a lot about airline recovery...
Why SharePoint can’t solve your Challenges for Managing Operational Documentation
SharePoint is often the first solution that comes to mind when companies are looking for ways to manage...
Beyond the Envelope – Re-imagining the Airport for Uncertain Times
Author: Solomon Wong, President and CEO, InterVISTAS Consulting Group If we were to reimagine designing an airport from...
5 reasons low fares alone won’t win back travelers
Author: Rob Fagnani, VP of Business Development, Formation While COVID-19 still looms large in the minds of the...
AI Chatbot Lia Accelerates Enquiry Handling and enhances Customer Service for Montenegro
Montenegro Airlines recently employed Lia as their customer care and sales agent on the Montenegro Airlines website for...
Is Airline Retailing the answer to the current state of the aviation
Currently, many airlines are focused on restructuring during this period of 2020. A number are also taking the...
Can AI save Aviation?
During the pandemic peak, it was just a matter of survival. All airlines, airports and ground handlers had...
Seven predictions on how tech will shape travel and mobility in the
Gleb Tritus, Managing Director of the Lufthansa Innovation Hub, discusses how the 2020s will become the most pivotal...
What 2020 Has Taught Us About Customer Service Agility in Travel &
Author: Edmund (“Edd”) OvingtonVP, Global Partnerships and Major Accounts at Unbabel If nothing else, 2020 has been a...
How can airlines earn more revenue with an optimized payments infrastructure?
By Vojin Rakonjac, Head of Payment Solutions, Voyego Airlines have complex payment processes that occur through various sales...
Restart and Re-Acquire: Tactics for Airline Recovery
March 2020 was a month unlike any other for the airline industry. Within a few days, domestic and...
When airlines are AI-borne, customers take flight
Successful airlines have always utilized their proprietary data for a competitive advantage. As COVID-19 has upended the world...
The top five questions airlines need answers to in a post-COVID-19 world
What business models and strategies promise the biggest likelihood of success for airlines as well as F&B and...
The Importance of Planning for Airlines
It is hopefully a short-lived Normal, but currently, it is the new Normal: airlines and airports are facing...
The Travel Payment value chain, impact of COVID-19 and what’s next?
The economic impact of COVID-19 has exacerbated existing challenges for the travel industry, while adding significant new pressures...
Accelerating COVID-19 recovery in the travel and transportation industries
By Dee K. Waddell, Global Managing Director, Travel & Transportation Industries at IBM “It is not the strongest...
Coronavirus: why travel brands need to embrace change and innovate
The coronavirus pandemic has changed the world as we know it. It has shaken the global economy into...
Strategies for the post-COVID-19 future of airline travel retail and F&B
In the unprecedented drama of the current business climate it is crucial to remember that, as airlines focus...
Keynote Interview: Nathalie Stubler, CEO, Transavia France
Nathalie Stubler, CEO of Transavia France joined us at the World Aviation Festival in 2019 and sat down...
The Deafening Silence Of Depressed Demand-One Travelers’ View From Singapore
by Judson Rollins FEBRUARY 21, 2020 This article originally appeared on Kambr Media – check out this link and more for the...
How Airlines Embrace Of Social Media Is Evolving After A Decade Of
by Lauryn Chamberlain FEBRUARY 25, 2020 This article originally appeared on Kambr Media – check out this link and more for the...
How Amadeus Aims To Improve Airlines’ Network Planning Capabilities
by David Kaplan MARCH 2, 2020 This article originally appeared on Kambr Media – check out this link and more for the...
the gamification of airline loyalty
by Jack Chen MARCH 3, 2020 This article originally appeared on Kambr Media – check out this link and more for the...
what does The coronavirus mean for aviation now?
by David Kaplan MARCH 4, 2020 This article originally appeared on Kambr Media – check out this link and more for the...
Travel Tech: Maximizing revenue across the traveler’s journey
A white paper by Henry Harteveldt and Enterprise Ireland New research undertaken by Atmosphere Research has uncovered that...
how american’s and alaska’s alliance impacts west coast competition
by David Kaplan FEBRUARY 19, 2020 This article originally appeared on Kambr Media – check out this link and more...
Demystifying ai for airlines
by David Kaplan JANUARY 21, 2020 This article originally appeared on Kambr Media – check out this link and more for the...
why airlines need to embrace ‘era of complete retailing’
by Enterprise Ireland JANUARY 27, 2020 “Entering the era of complete retailing is the next frontier for travel retailers, where...
air cargo load factor metrics can be misleading
by Joseph Vito DeLuca FEBRUARY 4, 2020 This article originally appeared on Kambr Media – check out this link and more for...
what arc’s stake in nutravel says about airline’s retailing tech needs
by David Kaplan FEBRUARY 6, 2020 This article originally appeared on Kambr Media – check out this link and more for the...
amadeus acquires optym’s sky suite to improve airline network forecasting
by David Kaplan February 3, 2020 This article originally appeared on Kambr Media – check out this link and more for the...
Keynote Interview: Anne Rigail, CEO, Air France
Anne Rigail, CEO of Air France joined us at the World Aviation Festival in 2019 and sat down...
KEYNOTE INTERVIEW: MEHMET NANE, CEO, PEGASUS AIRLINES
Mehmet Nane, CEO of Pegasus Airlines joined us at the World Aviation Festival in 2019 and sat down...
The Airline Digital Index (ADiX), Benchmarking the digital performance and maturity of
Lufthansa Innovation Hub research Digital transformation is arguably the greatest threat to well-established companies in a variety of...
The Good And Bad Of Airline Loyalty/Rewards Changes
by David Kaplan JANUARY 13, 2020 This article originally appeared on Kambr Media – check out this link...
Delta’s Ed Bastian At CES: What Air Travel Will Look Like 2020-2025
by David Kaplan JANUARY 8, 2020 This article originally appeared on Kambr Media – check out this link and more...
What Are Airlines’ Digital Retailing Challenges In 2020?
by David Kaplan JANUARY 8, 2020 This article originally appeared on Kambr Media – check out this link and more...
Airport T.EX Panel: How can we best use partners and airlines to
Heathrow, WestJet, IndiGo and Microsoft joined us at Airport T.EX in 2019 as part of a panel to...
Keynote Interview: Felix Antelo, CEO, Viva Air
Felix Antelo, President and CEO of Viva Air joined us at the World Aviation Festival in 2019 and...
Investing in Your Travel Customers’ Shopping and Booking Experience
By Doug Gaccione, Executive Vice President Global Growth at Switchfly Today’s travel climate is both complex and fragmented...
The Definitive Guide to Customer Service in the Era of Messaging &
By Conversocial It was in 2008 that British Airways became one of the very first airlines to introduce...
Rethinking Loyalty – Practical Tips for Innovation
Expedia Partner Solutions and Points carried out a benchmarking survey to assess the state of customer loyalty in...
Thinking of building your own passenger communications platform? Here’s what you need
Building, personalising and sending millions of notifications each year to keep your passengers informed throughout their journey is...
Create Relevant Offers with the Power of Personalization
Airlines have access to a wealth of customer data, and now customers are expecting that it be put...
2019 Airline Digital Retailing Survey – Latest Airline Industry Trends
Do you want to know the latest airline industry trends? Is generating more ancillary revenue still a top...
Keynote Interview: Alexandre de Juniac, CEO, IATA
Alexandre de Juniac the CEO of IATA joined us at the World Aviation Festival in 2019 and sat...
The State of Airline Digitization: Expectations Meet Reality
Pressure To Transform It’s easier to have confidence in your business strategy when your team has deep industry...
A Retail Strategy for the future. INterview with annelie nassen, evp global
As technology continues to develop at a rapid pace, how can airlines design their retail strategy with future...
Transforming the passenger experience. An Interview with Joel Goldberg, CDO, Wizz Air
What are the biggest challenges in terms of integrating digital technology into the aviation industry? While I am...
Facebook Research “Forging loyalty in the modern travel market”
Find out what today's consumers expect from travel companies and what leads travellers to stay loyal to travel...
5 Ways Airlines Can Improve Their Customer Experience with MaaS Solutions
According to Forrester Research, on average, US airlines are leaving $1.4 billion in annual revenue untapped by not...
The dangers of traveling with bad customer support
Hugo’s Naples vacation turned into all traveler’s worst nightmare: facing customer service with a language barrier. Multilingual support...
3 ways your customers are transforming travel payments
Why travelers expect new ways to pay Admit it, you’ve never really loved paying for travel. If you’ve...
Data driven solutions to enhance travel experiences from start to finish
Big Data and Artificial Intelligence (AI) have been buzz words in the travel industry for some time. Big...
Aligning with the UAE Vision 2021
How startup incubators can support the government in reaching its missions through collaboration, co-creation and democratizing entrepreneurship In...
From Vision to transition
NDC (New Distribution Capability) became, since its start in 2012, a necessity for airline distribution. Although the NDC...
Combating Buy Down through Airline Dynamic Pricing
A common rule of thumb in airline revenue management is that travelers tend to buy the lowest fare...
How Virtual Interlining can benefit airlines
Technology is changing how the world travels. Here’s how Virtual Interlining solutions can help airlines adapt and grow...
Why event visibility is make-or-break for airline demand forecasting + key events
No airline revenue analyst needs to be told events are major catalysts for demand. Almost every revenue analyst...
Plain vanilla programmatic marketing strategies do not cut it anymore
I am sure you have been there. When someone knows a topic really well you will get a...
The integrated future of ground operations
Putting passengers first no longer means sacrificing other business goals. Rely on an integrated planning approach that delivers...
Realtime Customer 360 in Travel and hospitality
The Fourth Industrial Revolution can be described as a range of new technologies that are fusing the physical, digital...
Why Airlines Should Embrace Chatbots To Improve Customer Experience [Infographic]
Every day billions of people turn to chat platforms to stay in touch with their family and friends...
How airlines can increase hotel ancillary performance
Airline websites these days aren’t just about selling flights. In fact, modern airline websites provide a 360 travel...
Products. Not Projects.
Developing a Best-In-Class Fare Marketing Platform While digital innovation isn’t easy, not innovating can be just as bad...
Nice Nebeneinnahmen: Merchandising Tips From The IdeaWorks and CarTrawler Ancillary Report
IdeaWorks and CarTrawler have published their most recent Top 10 Airline Ancillary Revenue Rankings which includes a look...
New revenue streams for Airlines: how 3rd Party Ancillaries and Destination Content
Growing your booking value in the airline industry involves increasing the revenue coming from ancillaries. Airlines have been...
DEFINING THE FUTURE OF TRAVEL AT SKIFT GLOBAL FORUM
Where international travel was once the privilege of an elite wealthy few, it is now accessible to all...
5 Ways to Grow Airline Ancillary Revenue
It was on my last long-haul flight back home: premium economy cabin – half empty. And I thought:...
Your travel business will take off with a pay-over-time option
The travel industry needs to respond to the shifting demands of its customers, from discovery to check-in. This...
The Spotification of Transport: Seamless MaaS and the Future of Getting There
Today’s patchwork of travel reservations made in various legs covered by independent transport services from home to the...
Conversational commerce and the aviation industry: it’s time to say hello
Immediate. Personal. Conversational. Mobile messaging has long been the preferred way for people to connect with friends and...
TTG Diversity & Inclusion in Travel conference
Travel & Tourism is probably the most vibrant and exciting global industry of all. Taking in all its...
Better Baggage Tracking Systems Yield Positive Results, SITA Reports
SITA’s 2019 Baggage IT Insights report shows that airline industry initiatives to improve baggage tracking have yielded positive...
5G Takes Off At World’s Airports And In The Skies
High capacity, high speed 5G connections are launching around the world, enabling a host of new services at...
GTMC’s Adrian Parkes Talks Technology in the Corporate Travel Management Space
Before retiring from his role as CEO of the GTMC, Adrian Parkes, who has held leadership positions in...
SAS Daniel Engberg Head of AI and IT Strategies On Getting New
Written by Marisa Garcia - Flightchic.com We spoke with Daniel Engberg, Head of AI and IT Strategies at...
The Less Sexy Side Of Big Data May Prove The Most Profitable
Written by Marisa Garcia - Flightchic.com Airline operations produce massive volumes of sales and competitive data every day...
How Airports and Airlines Are Using Data, AI, Digital Models and Mobile
Written by Marisa Garcia - Flightchic.com When the complexities of operations meet the arbitrary nature of weather, or...
The Next Generation of Ancillary Revenue
Author: Marko Javornik, VP/GM Mobility & Travel, Comtrade Digital Services Over the last decade the ancillary revenue became...
Elena Avila, Head of Airlines for Amadeus in the Americas, on innovation
Written by Marisa Garcia - Flightchic.com We spoke with Elena Avila, Head of Airlines for Amadeus, to discuss...
Hong Kong Airlines’ Dennis Owen, On Finding the ROI in Social Media
Written by Marisa Garcia - Flightchic.com In some of the more creative elements of business—like advertising, marketing, design—it...
In-Flight Entertainment Advances With Adoption Of New Technology
Written by Marisa Garcia - Flightchic.com In-flight entertainment (IFE) is a key feature of an enjoyable passenger experience...
Mistake or Marketing? Airlines Cash-In On Errors
Mistakes happen—that’s why they put erasers on pencils—or so the conventional wisdom goes. There are online communities and...
IBM’s Dee Waddell on finding the value proposition in emerging technologies
Written by Marisa Garcia - Flightchic.com Dee Waddell, General Manager, Global Travel & Transportation Industry at IBM, helped us...
Virgin Atlantic’s VP of Loyalty, Donna Orman, On Fostering Relationships and Strengthening
Written by Marisa Garcia - Flightchic.com As Virgin Atlantic moves to split its loyalty program into two separate companies...
Airline IT Budgets Set to Rise As Airlines Focus On the Connected
Written by Marisa Garcia - Flightchic.com Airline IT Budgets were static in 2017 and showed a moderate increase in...
Technology Can’t Save Your Business, But Your Business Will Fail Without It,
Written by Marisa Garcia - Flightchic.com Wizz Air CEO József Váradi believes that technology can revolutionize the airline industry...
Airlines And Airports Expected To Increase Cybersecurity Spend With Focus On Detection
Written by Marisa Garcia - Flightchic.com SITA’s new ‘Cybersecurity Spend and Challenges’ report shows that the air transport...
Digital Wallets Improve Loyalty Programs
Written by Marisa Garcia - Flightchic.com Airline loyalty programs are great revenue generators, but the administration...
Mobile Retail Offers Fresh Approach to Tired In-Flight Sales
Written by Marisa Garcia - Flightchic.com Mobile e-commerce tools may offer fresh opportunities to revive...
JetBlue’s President and COO Gets Candid On Innovation, Brand Identity, Long-Haul, and
Written by Marisa Garcia - Flightchic.com The first thing you sense when talking with JetBlue President...
NDC Grows, But There Are Big Hurdles To Overcome
Written by Marisa Garcia - Flightchic.com IATA’s New Distribution Capability (NDC) program is advancing, with 21...
Airlines and Airports Work to Get Past the Hype and Down to
Written by Marisa Garcia - Flightchic.com It’s too easy to dismiss technology as hype when it’s...
Biometric ID Gets Big Boost From WTTC and CBP Partnership
Written by Marisa Garcia - Flightchic.com As discussed in-depth during the Airports track of this year’s Aviation Festival...
Interview with Johanna Jäkälä, CMO, Finnair
It is cheaper to retain your customers, than to attract new one’s - we all know that. This...
Aviation Festival London 2018 round-up, by Boxever
Lessons from the conference floor: Aviation Festival London round-up Dave O’Flanagan It has been a great few days...
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