As the popularity of travel rises, the global travel insurance market is forecast to double from 2025 to 2030 to a total market value of US$63.87 billion. But with a growing customer base comes changing expectations.
At Aviation Festival Americas 2025, we sat down with Tom Trotta, VP Sales and Partnerships – North America, from Allianz Partners, to discuss how tech is driving change in the insurance world. From personalisation to more adaptable disruption response, insurers are doing more to get closer to the customer and provide peace of mind.
We can track flight changes, and once that flight is delayed by more than two hours we reach out to you proactively, getting money to your debit card immediately.
Trotta explains Allianz’s dedicated travel app, which can send customers real-time alerts on disruption at their destination, as well as provide them with useful local information, including a phrasebook and emergency services numbers.
He also discusses how airlines can use insurance to deepen their relationship with passengers and enhance their ancillary offering.
It comes back to personalisation and the level of service that they’re giving their loyalty customers.
🎥 Watch the full interview to get Tom Trotta’s full perspective on tech adoption in insurance, and the industry’s relationship with aviation.
Questions asked include:
- How are airlines leveraging digital solutions to provide passengers with peace of mind?
- How can digital tools or services help airlines manage disruption?
- How important is it for airlines to offer contingency solutions in case of disruption?
- In what ways are airlines using ancillary services to strengthen post-booking engagement?
Join us at Aviation Festival Americas 2026 to continue the discussion on tech and ancillary revenue.Â
For more like this, see:
- Offer and order, dynamic pricing, and Agentic AI
- What can airlines learn from banks and retailers?
- How Lufthansa Group is redefining end-to-end retail
