Airlines
Delta experiments with AI pricing
At an investor conference last week, Delta Air Lines discussed the carrier's use of artificial intelligence (AI). CEO Ed Bastian explained the opportunities technology opens up for the airline, saying: "We have over $40 billion of assets that we’ve invested in [our...
The shifting landscape of airline payments
Darren Laws, Vice President - Europe Merchant Partnership Development, Visa joined for a concise but comprehensive discussion exploring the shifting landscape of airline payments. The conversation looked at changing customer expectations, benefits for airlines...
Building a complete view on SAF and the decarbonisation of the industry with SkyNRG
Jef de Vries, Marketing Manager, SkyNRG joined for an interview exploring the role of sustainable aviation fuel (SAF) in the transition to net zero. SkyNRG acts as a trusted partner across the industry to both encourage demand and increase the supply of SAF,...
Are Brits planning to fly in 2024 despite cost of living?
Are Brits planning to fly next year? Where to and who with? As the cost of living rises in the UK and across the world, questions are emerging about how this will impact travel. After conducting research with 2,000 UK customers last month, easyJet's latest survey has...
“An opportunity for airlines to experiment with innovation.” Mauro Oretti, Head of SkyTeam Operations
Mauro Oretti, Head of SkyTeam Operations joined to discuss the various ways SkyTeam facilitates innovation in the industry, highlighting key initiatives and future trends. Opening the conversation, Mauro covered the establishment of a new innovation department,...
American Airlines use new tech to expand high-speed Wi-Fi
American Airlines has announced its plan to expand high-speed Wi-Fi on the dual-class regional aircraft operated on its behalf. Already boasting the highest number of aircraft with high-speed connectivity on a domestic airline, new technology will see this extend to...
Xavier Lagardere on the safe integration of AI
At World Aviation Festival, Xavier Lagardere, Chief Data Officer & VP Innovation, Lufthansa Group joined for a brief interview to talk about the safe integration of artificial intelligence (AI) into the aviation industry. Opening the conversation, Xavier discussed...
The significance of Virgin Atlantic’s Flight100
Sustainable Aviation Fuel (SAF) has been positioned as a critical component in the industry's attempts to decouple aviation from the environmental damage it causes. This is illustrated by IATA's estimate that SAF could contribute around 65 per cent of the reduction in...
IndiGo launches GPT-4 powered, ticket booking chatbot: 6Eskai
On Monday, the Indian-based low-cost-carrier (LCC) IndiGo launched its AI chatbot, 6Eskai. The chatbot, developed by the airline's inhouse digital team, is powered by GPT-4 technology and "offers a first of a kind platform for booking tickets across the entire...
“Where the future is” with Alex Mans, Founder & CEO, FLYR
Alex Mans, Founder & CEO, FLYR shares his thoughts on the challenges disrupting passenger experiences, meaningful uses of artificial intelligence (AI), and how technology can be leveraged in the sustainability journey. Next year, FLYR will be joining as World...
Hydrogen-electric aviation start-up secures $116mn in funding
Aviation start-up ZeroAvia have announced that it has completed its Series C funding round at a total of $116m, including a $40 million backing from the UK Infrastructure Bank. The fundraising round also received investments from co-leads Airbus, Barclays Sustainable...
“Consumers should not be held hostage to old tech.” American responds to ASTA’s complaint on NDC journey
Earlier this year, the American Society of Travel Advisors (ASTA)'s submitted a complaint to the US Department of Transportation (DOT) alleging American Airlines' implementation of New Distribution Capability (NDC) technology "constitutes an unfair trade practice...
“It’s a combination of conviction and data.” Mauricio Parise, Delta Air Lines
In this interview, Mauricio Parise, Vice President Brand Experience, Delta Air Lines discussed the airline's commitment to customer-focused innovation, building global partnerships on a foundation of shared values, and insights into future trends. Mauricio highlighted...
Record-breaking Thanksgiving travel: An opportunity for airlines?
This year, Thanksgiving Day falls on 23rd November in the US, with the wider holiday period spanning 17-28th. Industry group, Airlines for America, has forecast that US carriers will transport a record-breaking 29.9 million passengers during this time, 1.7 million...
“The more you understand your customer, the more you can innovate.” Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways
In advance of Aviation Festival Asia in February, Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways joined for a brief interview. The conversation explored how the airline is using data analytics, tech adoption, and customer insights to inform...
LCC CEO panel: Evolving landscape and key trends
The LCC CEO panel at World Aviation Festival explored the evolving low-cost landscape and unpacked key trends as we move towards 2024. Moderated by John Strickland, Director, JLS Consulting, the panel gathered together Marcel de Nooijer, CEO, Transavia Netherlands,...
Boeing and the US government collaborate to scale SAF among APEC member countries
Boeing and the US government are collaborating to scale and develop the use of sustainable aviation fuel (SAF) among Asia-Pacific Economic Cooperation (APEC) member countries. Although SAF is set to play a key role in the decarbonisation of the industry, airlines'...
“Seamless payments workflow” with new Tap to Pay on iPhone
Alaska Airlines is the first to offer Tap to Pay on iPhone. In partnership with Stripe, a financial infrastructure platform for business, the airline has announced this will now be the primary checkout option for inflight payments. Charu Jain, Senior Vice President of...
“Nothing is the same as before.” Snowfall on intermodal travel and passenger behaviours
Ron Glickman, VP of North America, Snowfall joined to discuss the evolution of passenger preferences, the strategic use of data to deliver personalised experiences, and the important connection between intermodal travel and sustainability. As we unpacked the impact of...
Modern retailing at Emirates: The future of offer and order
At World Aviation Festival, Anand Lakshminarayanan, Senior Vice President - Revenue Management & Airline Partnerships, Emirates Airline joined Henry Harteveldt. The fifteen-minute interview looked at the transformation of digital retailing and the evolving...
