Airlines
Demand holds at Frontier Airlines despite 71% hike in airfares
Frontier Airlines reported record revenue of US$1.4 billion in Q3 2026, with airfares leaping by 71% to mitigate high fuel costs. The largest budget airline in the US, Frontier said their fuel costs were 82% higher than the same period a year before. However, despite...
49% of air passengers now using AI for booking and planning
The International Air Transport Association (IATA) have released their 2026 Global Passenger Survey, revealing prevailing consumer attitudes on geopolitics, biometrics, and AI. Compiling feedback from more than 10,000 passengers across 200 countries, the survey found...
Payments cost airlines more than $24bn in 2025
New research from the International Air Transport Association (IATA) found that payments cost airlines US$24.5 billion in 2025, a 10.4% increase in expenditure from 2023. Sales grew by 7.7% in the same period to US$1.05 trillion, demonstrating the disproportionate...
Singapore Airlines advance IFEC with new KrisWorld offering
Singapore Airlines have revealed their new inflight entertainment and connectivity (IFEC) system, to launch across select long-haul aircraft. Called KrisWorld, the IFE offering provides passengers with 4K high-res touchscreens, noise-cancelling headphones, Bluetooth...
Inside Star Alliance’s priorities for 2027 and beyond
As Official Alliance Partner of World Aviation Festival 2026, Star Alliance made a splash on the exhibition floor in Lisbon with a custom gold-themed booth. We caught up with the alliance's VP Corporate Strategy, Renato Ramos, to learn more about the inspiration...
easyJet to offer Starlink WiFi onboard from 2027
easyJet have announced today that they are partnering with Space X's Starlink to provide passengers with ultra-high-speed WiFi. The low-cost carrier (LCC) say the investment will enable customers to use their own devices as they would at home, whether that's taking a...
United report record revenue growth despite 62% fuel price increase
United Airlines have posted their Q3 financial results, reporting the carrier's best-ever year-on-year revenue growth since the Covid-19 pandemic. Revenue was up by 17% compared to the same period in 2025, a trend the airline expects will continue into Q4. However,...
Key insights from World Aviation Festival 2026
World Aviation Festival 2026 descended on Lisbon last week, and I had the pleasure of being on-the-ground at the keynote stages, as well as speaking to 35 industry leaders in exclusive video interviews. Stay tuned for the complete series of conversations, but in the...
Lufthansa Group win 44.9% stake in TAP Air Portugal
After months of negotiation and speculation, the Portuguese government have announced that the Lufthansa Group will take a minority stake in TAP Air Portugal. The news was confirmed by the Portuguese Prime Minister Luís Montenegro, who said that Lufthansa Group won...
Royal Air Maroc to become first African airline to offer Starlink
Royal Air Maroc have announced they will install Starlink WiFi on 41 aircraft. This will make the carrier the first in Africa to offer the ultra-high-speed internet service. Powered by SpaceX's network of low-earth orbit (LEO) satellites, Starlink access onboard means...
Southwest Airlines launch booking plugin for ChatGPT
Southwest Airlines are exploring AI-powered booking, adding a bespoke plugin for booking flights within ChatGPT. They become the first US airline to launch an initiative of this kind. Created in partnership with OpenAI and Amazon Web Services (AWS), the carrier says...
British Airways retrofit to create world’s largest business class cabin
As part of a multi-million-pound retrofit, British Airways (BA) have revealed all-new interiors for its fleet of A380s. BA have 12 of the long-range planes, which are admired within the aviation community for their four engines and double-decked seating. Under the...
Mind the gap: Where airline service actually breaks
By Gaurav Passi, Founder and CEO, Zingly Think about the last time a flight of yours really went wrong. Not a short delay, but a proper disruption: a cancellation, a missed connection, a bag that ended up in a different city. Now count how many times you had to...
Unified OCC for airlines
The frustration mounts as an aircraft sits on the taxiway, delayed yet again. The mind races through the possibilities. Are we heading back to the gate for a maintenance issue? Is runway congestion causing a ripple effect across the airport? Will the crew exceed their...
How can airlines deliver superior CX during turbulent times?
2026 has proved to be a highly challenging year for the aviation industry. Geopolitical conflict has not only driven up fuel prices, but disturbed everyday operations to an extent not seen since the Covid-19 pandemic. However, customer experience consultant Jerry...
IAG to deploy SkyBreathe fuel efficiency platform
International Airlines Group (IAG) has announced it will use OpenAirlines' SkyBreathe platform to optimise fuel use. 600 aircraft acrosss the group's airlines — Aer Lingus, British Airways, Iberia, LEVEL, and Vueling — will benefit from SkyBreathe's data analysis...
How four leading airlines drove 846,000 student verifications
846K+ Student Verifications in One Year 119K Peak Monthly Volume January 2026 76% Average Student Eligibility Across Airlines Summary Airlines don’t just shuttle passengers; they help travellers experience the places, moments, and people that matter most. To...
AF-KLM announce five-point plan in final bid for TAP
Air France-KLM CEO Benjamin Smith has shared the group's five-point strategy as it submits a final bid for TAP Air Portugal. The Portuguese government are selling off a minority stake in the national carrier, with AF-KLM and Lufthansa Group the last remaining bidders....
For the first time, an airline is letting members choose how they earn points
Alaska Air Group have announced several exciting new initiatives across their Atmos Rewards loyalty programme. Launched in October 2025 following the merger between Alaska Airlines and Hawaiian Airlines, Atmos gives customers access to a wealth of rewards, as well as...
New American app feature reallocates seat based on preferences
American Airlines have launched an app feature that can monitor availability and move customers to their preferred seat automatically. Available to eligible AAdvantage members, passengers can list seat preferences (including aisle/window, and position in the aircraft)...
