Airlines
Lufthansa Group win 44.9% stake in TAP Air Portugal
After months of negotiation and speculation, the Portuguese government have announced that the Lufthansa Group will take a minority stake in TAP Air Portugal. The news was confirmed by the Portuguese Prime Minister Luís Montenegro, who said that Lufthansa Group won...
Royal Air Maroc to become first African airline to offer Starlink
Royal Air Maroc have announced they will install Starlink WiFi on 41 aircraft. This will make the carrier the first in Africa to offer the ultra-high-speed internet service. Powered by SpaceX's network of low-earth orbit (LEO) satellites, Starlink access onboard means...
Southwest Airlines launch booking plugin for ChatGPT
Southwest Airlines are exploring AI-powered booking, adding a bespoke plugin for booking flights within ChatGPT. They become the first US airline to launch an initiative of this kind. Created in partnership with OpenAI and Amazon Web Services (AWS), the carrier says...
British Airways retrofit to create world’s largest business class cabin
As part of a multi-million-pound retrofit, British Airways (BA) have revealed all-new interiors for its fleet of A380s. BA have 12 of the long-range planes, which are admired within the aviation community for their four engines and double-decked seating. Under the...
Mind the gap: Where airline service actually breaks
By Gaurav Passi, Founder and CEO, Zingly Think about the last time a flight of yours really went wrong. Not a short delay, but a proper disruption: a cancellation, a missed connection, a bag that ended up in a different city. Now count how many times you had to...
Unified OCC for airlines
The frustration mounts as an aircraft sits on the taxiway, delayed yet again. The mind races through the possibilities. Are we heading back to the gate for a maintenance issue? Is runway congestion causing a ripple effect across the airport? Will the crew exceed their...
How can airlines deliver superior CX during turbulent times?
2026 has proved to be a highly challenging year for the aviation industry. Geopolitical conflict has not only driven up fuel prices, but disturbed everyday operations to an extent not seen since the Covid-19 pandemic. However, customer experience consultant Jerry...
IAG to deploy SkyBreathe fuel efficiency platform
International Airlines Group (IAG) has announced it will use OpenAirlines' SkyBreathe platform to optimise fuel use. 600 aircraft acrosss the group's airlines — Aer Lingus, British Airways, Iberia, LEVEL, and Vueling — will benefit from SkyBreathe's data analysis...
How four leading airlines drove 846,000 student verifications
846K+ Student Verifications in One Year 119K Peak Monthly Volume January 2026 76% Average Student Eligibility Across Airlines Summary Airlines don’t just shuttle passengers; they help travellers experience the places, moments, and people that matter most. To...
AF-KLM announce five-point plan in final bid for TAP
Air France-KLM CEO Benjamin Smith has shared the group's five-point strategy as it submits a final bid for TAP Air Portugal. The Portuguese government are selling off a minority stake in the national carrier, with AF-KLM and Lufthansa Group the last remaining bidders....
For the first time, an airline is letting members choose how they earn points
Alaska Air Group have announced several exciting new initiatives across their Atmos Rewards loyalty programme. Launched in October 2025 following the merger between Alaska Airlines and Hawaiian Airlines, Atmos gives customers access to a wealth of rewards, as well as...
New American app feature reallocates seat based on preferences
American Airlines have launched an app feature that can monitor availability and move customers to their preferred seat automatically. Available to eligible AAdvantage members, passengers can list seat preferences (including aisle/window, and position in the aircraft)...
Aviation needs to work more collaboratively to manage disruption
One word to characterise the year in aviation operations so far? disruption. From ongoing conflict in Ukraine to the sudden outbreak of hostilities in the Middle East in March, airports and airlines have had to manage swathes of cancellations and delays, as well as...
The Future of AI in the OCC
A thunderstorm begins building over a major hub. Within minutes, dispatchers are evaluating route impacts. Crew schedulers are considering legality concerns. Maintenance controllers are assessing aircraft availability. Operations Control personnel are reviewing...
Visible value: AI has to earn its budget like everything else
By Oana Savu, Chief Growth Officer, Ink Innovation Airlines make thousands of decisions every day. Some are repetitive, while others depend on experience, context, and judgment. AI is starting to change how many of those decisions are supported and, in some cases, how...
Here’s what to expect at World Aviation Festival 2026
World Aviation Festival (WAF) returns to Lisbon, Portugal for 2026, bringing the aviation community together at a critical inflection point for the industry. Geopolitical conflict and high fuel prices have upended forecasts and frustrated growth. But there's never...
Qantas to launch next Project Sunrise route in 2028
Qantas's second Project Sunrise route will take off in 2028, the carrier confirmed. Qantas CEO Vanessa Hudson revealed the airline will fly non-stop to New York City from Sydney Kingsford Smith in two years' time. This will be the second route operated by the...
Aviation doesn’t need more AI strategy. It needs an operating model
Every airline has an AI strategy. Fewer have a clear answer for who runs the model once it's live, and the shift from models that advise to agents that act makes that question urgent. This piece is about that gap. Why the strategy isn't the problem Walk into most...
United add live American football games to IFE offering
United Airlines have added a new feature to their inflight entertainment (IFE) service: live American football games through DISH. Thanks to Starlink WiFi, DISH's OnStream platform is now accessible on seatback screens and through passengers' personal devices. United...
Jet2 to offer personalised travel through Adobe AI
Jet2 have announced a partnership with Adobe to use agentic AI for personalised travel offers. The airline and package holiday provider is the largest tour operator in the UK, boasting 10 million customers. Through Adobe CX Enterprise Coworker, Jet2 personnel can use...
