Retailing
New USDOT rule could impact ancillary sales for airlines
On Wednesday, the Biden-Harris administration announced new rules to protect consumers from "surprise" airline fees. It comes as part of a wider initiative to expand consumer protections in air travel. The new initiative is estimated to save consumers over half a...
Delta outlines NDC journey, stating it will not be using “forceful” tactics
With United and American already progressing along their NDC journeys, Delta Air Lines has finally shared their strategy. At the airline's spring business showcase, Sara Reid, Managing Director of Sales Technology and Global Sales Support shared some insight. Delta...
Detroit Metropolitan Airport launches loyalty program with real-time insights
Yesterday, Detroit Metropolitan Wayne County Airport (DTW) launched its new loyalty program, DTW Rewards. The free program entices members with perks including gift cards, airline miles, and cashback. Fully open to the travelling public, airports employees, and DTW...
CTO, IBS Software on using tech to meet the needs of next gen traveller
At Aviation Festival Asia, Chris Branagan, CTO, IBS Software joined for a five minute discussion into the role of AI in shaping airline retailing. The conversation touched on expectations of next-gen travellers, the rapid evolution of AI, and key challenges to its...
President, Travel at PROS on delivering hyper-personalised offers: “AI is the secret sauce.”
With technology rapidly developing, the airline industry is transitioning into an era of unparalleled opportunities. At Aviation Festival Asia, Surain Adyanthaya, President, Travel at PROS joined for a five-minute interview exploring the factors which have primed the...
The state of airline retailing
Observers of the air travel distribution landscape have noticed an evolution in the past ten years since, in 2014, the NDC standard was approved by the US Department of Transportation. The destination of the changes is called Airline Retailing in reference to digital...
Plusgrade and Citilink Announce Partnership to Elevate Air Travel Experience and Boost Ancillary Revenue
PRESS RELEASE: Montreal, February 27, 2023 Plusgrade and Citilink collaborate to enhance air travel with personalized experiences, focusing on maximizing ancillary revenue opportunities for the airline. Citilink passengers will soon have the option to bid on upgrades,...
Moderator insights: Steve Hui on loyalty trends & is the most valuable customer shifting?
Steve Hui, The Points Whisperer, iFLYflat joined to discuss emerging trends in airline loyalty programmes and share insights into his upcoming sessions at Aviation Festival Asia. This five-minute conversation highlighted the importance of AI and ML in meeting...
Airline retail transformation roadmap
In today’s fast-paced markets, you must continually transform business to stay ahead. Waiting to see what competitors will do—or simply moving forward as usual—will mean falling further and further behind. No matter the industry, it’s more important than ever to find...
The future of booking? Trip.com showcases virtual experience with Apple Vision Pro
In the latest step along an "innovative path," Trip.com have showcased a cutting-edge approach to travel with their Trip.Vision app, tailored for the Apple Vision Pro. The app transports users into an immersive, educational mixed reality experience, giving people a...
How can we simplify servicing and why is it still the biggest pain point?
It doesn’t matter if we are talking NDC or not the biggest hassle seems to be changes. Not only is it costly it is complex. You would think with automated coding and automated tools to change that this would be no big deal but, in every discussion, we keep coming back...
E-commerce personalization: Transforming airport revenue in the digital age
In today's dynamic aviation landscape, non-aero revenue has become crucial for airport growth. As passenger numbers increase, airports are not just focusing on operational performance and airline partnerships; they are exploring direct e-commerce offerings to enhance...
AirAsia MOVE’s global events ticketing platform
One major trend identified for 2024 travel was music tourism. Amadeus' research showed that music would continue to drive tourism in various regions throughout the year – from Coldplay 2024 concert dates increasing searching volumes in Romania (91 per cent) and Greece...
Deploying next-generation airline loyalty programs
Redefining loyalty among modern air travelers The COVID-19 pandemic not only dramatically limited travel but also caused permanent shifts in traveler behavior, forever changing “business as usual” for airlines. No touchpoints with travelers have changed more...
NDC: It’s time
NDC gives airlines unprecedented control over their offers and orders in third-party distribution channels. It’s the key to modern airline merchandising and a better online shopping experience. A new era Fast-tracked in part by the global pandemic of 2020, the...
Offers and Orders: an industry outlook at what will happen in 2024
Offers and Orders: where are we? For many airlines, Offers and Orders has been a key topic in 2023, and will continue to be in 2024. As a matter of fact, we predict that even more airlines will seriously look at what Offers and Orders really brings, and if deemed...
Panel: Modern airline retailing in an era of ChatGPT
At World Aviation Festival, key industry players gathered to take a critical look at the modern airline retailing revolution. The expert panellists included Apurva Mathur, Vice President, Strategic Accounts, DataArt, Tiddo Veldhuis, VP Offer Management &...
Revolutionising airline loyalty: The dawn of app-based solutions
In an era where digital transformation is paramount, the aviation industry is not left behind. Traditionally, airline loyalty programs were confined to frequent flyer miles and associated credit card points. However, with the advent of digital wallets and smartphone...
Are Brits planning to fly in 2024 despite cost of living?
Are Brits planning to fly next year? Where to and who with? As the cost of living rises in the UK and across the world, questions are emerging about how this will impact travel. After conducting research with 2,000 UK customers last month, easyJet's latest survey has...
“Consumers should not be held hostage to old tech.” American responds to ASTA’s complaint on NDC journey
Earlier this year, the American Society of Travel Advisors (ASTA)'s submitted a complaint to the US Department of Transportation (DOT) alleging American Airlines' implementation of New Distribution Capability (NDC) technology "constitutes an unfair trade practice...
