As the aviation industry rapidly evolves, the focus is shifting from fragmented travel experiences to intelligent, seamless journeys-and agentic AI is leading the way.
At Aviation Festival Americas, we caught up with Vinay Sukumar, Chief Product Officer at RozieAI, to unpack how agentic AI is transforming air travel, improving personalization, and reshaping how passengers and airlines interact.
“Agentic AI lets you break down complex, real-life scenarios into specialized agents-like gate or booking agents-that collaborate to deliver smarter outcomes.”
Sukumar explains how agent-based systems can streamline every touchpoint in the passenger journey-from booking and baggage to airport navigation and real-time communication. These agents don’t just respond-they anticipate.
“Instead of fragmented info across emails, apps, and websites, our system uses journey orchestration to guide travelers through every step with real-time, proactive support.”
With RozieAI’s Journey Orchestration Platform, airlines and airports can transform passive communication into dynamic, consultative experiences, setting clear expectations and building trust.
The conversation also touched on:
How AI and hyper-personalization benefit not just passengers, but also operational efficiency
Balancing automation and human touch, ensuring agents escalate to humans with full context
Why modernizing doesn’t mean ripping and replacing-pre-trained components allow rapid deployment without overhauling IT infrastructure
The future of agentic AI:
“We believe travelers will have their own AI personas-digital concierges living inside airline apps, anticipating needs, offering guidance, and creating truly intuitive journeys.”
🎥 Watch the full interview to discover how RozieAI is pioneering a smarter, more human-centric future for global travel.
Questions asked include:
- What is agentic AI, and why is it important for the future of air travel?
- How can AI unify the fragmented passenger journey into a seamless experience?
- What does RozieAI’s journey orchestration platform do, and how does it work?
- How does personalization benefit both passengers and airlines?
- What’s the right balance between automation and human touch in customer service?
- What are the biggest barriers to modernizing airline and airport systems?
- Where do you see agentic AI going in the next 3–5 years?
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