Adani Airport Holdings Limited (AAHL) will roll out multilingual, omnichannel customer service support through a new partnership with AIONOS.
AAHL operate eight airports across India, including those in Mumbai, Lucknow, and Mangaluru. This new investment will deploy AIONOS’s IntelliMate platform across its network, capable of providing customers with personalised, real-time support. Through voice, web, chat, and mobile, the IntelliMate platform can answer queries 24/7 in multiple languages, including English, Hindi, and regional dialects. Passengers can ask the agent questions concerning their flight status, baggage updates, gate information, and other airport services.
Arun Bansal, Chief Executive Officer of AAHL, said:
At AAHL, our vision is to redefine the airport experience through intelligent, digital-first innovations that place passengers at the heart of everything that we do, converting their travel anxiety into excitement. Our collaboration with AIONOS marks a significant step in delivering seamless and personalised journeys for travellers across our airports.
Digital transformation is key to AAHL’s strategy to driving growth and improving their passenger offering. In-house developments include aviio, Adani OneApp, and Airport-in-a-Box, all initiatives that drive efficiency and sustainability across its network.
The new ‘AI concierge’ through IntelliMate will provide passengers with consistent, round-the-clock customer support to reduce waiting times and improve customer service.
CP Gurnani, Co-founder and Vice Chairman of AIONOS, added:
We are excited to embark on this transformative journey with AAHL. Our collaboration is a testament to our shared vision of leveraging advanced technologies to offer exceptional customer experience. At AIONOS, we are committed to delivering innovative solutions that empower enterprises to navigate the complexities of the digital age and achieve their strategic objectives.
