Creating a unified customer experience at Star Alliance
Star Alliance, the world’s oldest airline alliance, continues to expand, officially...
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Category: News
The Venture Lab advantage: How Alaska Air Is scaling innovation at startup speed
Airlines lose hundreds of millions of dollars to problems they see coming but can’t solve...
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Virgin Australia add new app features to halve check-in times
Virgin Australia have launched new app features that the airline claims will cut customer check-in...
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Walsh says higher air fares ‘inevitable’ due to jet fuel costs
IATA Director General Willie Walsh has told the BBC airlines will have to increase fares in...
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Simplifying payments in a complex distribution landscape
Travel payments are only growing more complex, yet customers increasingly expect a frictionless...
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The Blue Group? Air France-KLM consider name change
Rumour has it Air France-KLM are considering changing their name as the company eyes up greater...
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Heroes don’t scale: Why the airline OCC is quietly becoming a trading floor
The disruption environment changed underneath the people we trained to absorb it. The job...
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Innovating the baggage and pre-airport passenger journey with reclaim
Why baggage friction remains an airline problem worth solving Across the industry, airlines and...
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The mindset airlines need to deploy AI successfully
As an industry, aviation is moving from experimenting with AI to full-scale deployments. In this...
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From operational to strategic: The customer service shift
The aviation industry has often viewed customer service through a transactional lens. But a shift...
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Resolution, not redirection: How intelligent agents are elevating passenger experience
A missed connection. A delayed flight. A passenger turns to you for help and expects resolution,...
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AirBaltic add ultra-basic Economy MINI ticket fare
Passengers can travel airBaltic with only one personal item thanks to the introduction of an...
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Check out the agenda for World Aviation Festival 2026!
The World Aviation Festival returns to Lisbon in 2026, and this year’s agenda sets the stage for...
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Zipair: The first Asian carrier to deploy Starlink effectively
Since launching in 2020 as a subsidiary of Japan Airlines, Zipair has expanded significantly into...
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Offer Management: The commercial brain of airline retailing
By Catarina Silva, Travel in Motion AG For much of the past decade, airline retailing has been...
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End of an era? What Spirit’s collapse means for low-cost travel
Low-cost carrier (LCC) Spirit Airlines announced they were ceasing all operations effective...
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59% of customers prefer AI customer service — but only if it resolves their request
New research from agentic AI developers Ada finds that more than half of customers prefer using...
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How connected travel enables multi-carrier journeys in the Offer-Order era
By Hugh Aitken, COO, Dohop More than 200 million passengers combine scheduled flights across...
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IATA urges African nations to improve competitivity of aviation
Ahead of its Focus Africa Conference in Addis Ababa, the International Air Transport Association...
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Unlocking the full potential of dynamic airline retail
There are few airlines worldwide who aren’t trying to optimise revenues and engage customers...
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Recent Articles
- Creating a unified customer experience at Star Alliance
- The Venture Lab advantage: How Alaska Air Is scaling innovation at startup speed
- Virgin Australia add new app features to halve check-in times
- Walsh says higher air fares ‘inevitable’ due to jet fuel costs
- Simplifying payments in a complex distribution landscape
