Google Maps is a traditional port of call for getting from A to B, transforming your mobile phone into a user-friendly navigation tool as you move from one location to another. Now, it can also be used to explore inside Sydney Airport.
This month, the airport became the first in Australia to implement Google Maps Indoor Live View, to help passengers navigate what can often feel like an overwhelming space. The new technology uses augmented reality (AR) to superimpose arrows, directions, and distance markets on camera view to help you find gates, baggage claim, check-in counters, retail, dining, restrooms, ATMs and more.
The feature is compatible with Android and iOS devices and is powered by global localisation which uses AI to scan tens of billions of Street View images to pin point your location and direct you from there.
Sydney Airport Senior Manager Business Systems, Belinda Scanlon, said:
“This is a win for our passengers, who will be the first in Australia to benefit from this incredible new AR technology from Google. Whether travellers are looking for their gate, a bathroom or even a place to grab a bite to eat, they now have the directions they need at their fingertips. This is an especially great tool for travellers facing language barriers and accessibility needs, as it will help them navigate the airport more independently.”
According to the airport, the new feature is simple to use and will help travellers during the Christmas rush.
- Searching for specific destinations inside the airport? Simply enter the query in the Google Maps search bar, select walking mode, and tap the Live View button.
- Searching for general airport amenities like gates and restrooms? Just enter “Sydney Airport” into the Google Maps search bar and click on the airport’s ‘Directory’ button to access various categories.
- Once you’ve identified the destination, click on the Live View button to begin real-time navigation guidance.
With Sydney Airport becoming the first in Australia to embrace this new technology, how long do you think it will take for more airports to adopt it?
For more on Augmented reality see:
- Augmented Reality at PDX supporting travellers with diverse needs
- Augmented Reality at Istanbul Airport (IGA)
- Extended reality (XR) in aviation




