Juan Felipe Restrepo, Chief Product Officer, Kiu System Solutions joined for a brief conversation on the future of airline retailing. Kiu System Solutions is a multinational company that provides technological solutions and consulting services to airlines with varying business models.

The discussion looked at current trends like 5G, artificial intelligence (AI), and hyper personalisation, understanding how they will shape the future of the industry and make a long-lasting impact. Focusing in on AI, Restrepo said:

“AI is going to change the whole way distribution and sales work […] You can simply tell AI, ‘I want to book a flight from Miami to Los Angeles,’ and it’s going to be able to get you an offer with just that simple voice command.”

Dissecting the retail experience of the future, he explained how we will get to an era where buying tickets is as easy as purchasing from Amazon. Restrepo described this as a more inclusive process with an enhanced user experience.

Watch the five-minute interview below for more insights, including the major challenges airlines are currently competing against and how they can be transformed into opportunities.

Questions asked include:

  1. What does the future of airline retailing look like and how significant do you think AI will be in achieving this?​
  2. Can you highlight a couple of trends in this space and share whether you think they will have a long-lasting impact on the industry’s digital retailing landscape?​
  3. What are the major challenges that airlines are competing against and how can these be mitigated or transformed into opportunities?

 

 

For more from onsite at Aviation Festival Americas see: