Lufthansa Group have selected Amadeus Nevio modular solutions as partners for its retail modernisation strategy.
Through the new technology, the Group’s nine airlines — which include Austrian Airlines, Eurowings, and Swiss — will be able to upgrade their retail offering at their own pace. Ultimately, the partnership with Amadeus will enable the airlines to provide passengers with personalised offers.
Developed in line with IATA’s Order standard, Amadeus Order Management will make it easy for travellers to purchase flights and ancillaries in one order. Amadeus Product Catalogue and Stock Keeper will further boost to Lufthansa Group’s proposition, offering a comprehensive overview of stock availability.
Tamur Goudarzi Pour, Executive Vice President Strategy at the Lufthansa Group. said:
The Lufthansa Group is the pioneer in modern airline retailing. We are excited to partner with Amadeus to advance the development and implementation of an innovative order technology and to further improve the travel experience for our customers.
Additionally, the Group will become the first airline group to incorporate Amadeus Delivery Management. Capabilities such as a digital journey pass and fulfilment tracking will bolster personalisation services while enhancing support during disruption.
Decius Valmorbida, President of Travel, Amadeus added:
Lufthansa Group and Amadeus share a long track record of collaboration that has been instrumental in shaping airline technology. We’re excited for the next phase of this relationship, which is our largest Nevio engagement to date, with a focus on modern airline retailing.
The planned development of Amadeus Delivery Management marks an industry first, especially for servicing across the Group, representing a promising step toward more seamless, end-to-end travel experiences. With Amadeus Nevio’s open, modular approach, we aim to deliver exactly what Lufthansa Group needs to transform.
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