At World Aviation Festival, Mitrankur Majumdar- SVP and Global Head, Services, Infosys explored how gen AI is catalysing progress in the aviation industry.
Majumdar outlined the areas where gen AI holds the greatest potential for the industry, listing: customer service, maintenance & operations, fraud detection & security, sustainability & efficiency, and autonomous technology. Providing real-world examples and his expert analysis, Majumdar illustrated how AI is already leading tangible progress in these areas, and speculated on the possibilities for the future.
Turning to the impact gen AI will have on jobs, Majumdar predicted that the workforce will require reskilling for the coming wave of technology, but this will change, rather than invalidate, jobs. He explained:
“The labour workforce in the aviation industry will evolve, not disappear. No doubt that there will be some automation and many repetitive jobs in the area of ticketing, baggage handling, or operations scheduling will get automated. But at the same time, new jobs around AI engineers, machine learning specialists, data scientists—those roles will evolve and become more prominent. The kind of skills that will become more important are customer interaction skills, creative problem-solving, and strategic decision-making. AI and human interaction roles will also become more important, because you need humans to monitor the use of AI systems so that they are safely and ethically used.”
Watch the full interview below to learn about how AI can be leveraged for safety & risk mitigation, training simulations, cybersecurity, and more.
Questions asked include:
- Where do you see the most potential for genAI in the industry?
- Future of workforce in the new world of Gen AI in aviation..
- How can GenAI help in safety and risk mitigation in the Aviation industry?
- How is Infosys looking at the Gen AI wave and how are you helping your customers?
For more from onsite at World Aviation Festival:
- Three cybersecurity tips: Southwest Airlines’ Chief Information Security Officer
- Crypto, digital wallets, and disrupting payments
- How did BER use AI to improve baggage efficiency from 80 to 95 per cent?
