Low-cost carrier (LCC) easyJet and aviation IT specialists SITA have collaborated to launch the Agent App, which optimises the distribution of airline ground crew.
The app has been trialled over twelve months at London Gatwick and four other airports across the UK. Aimed at freeing staff from desks to get customer help wherever they need it in the terminal, the app has made easyJet’s ground crews more agile without increasing costs.
Simon Cox, Director of Ground Operations at easyJet, said:
The SITA Agent App gives our ground operational teams the freedom to assist customers on the spot helping reducing queues, speeding up check-in, and delivering a more personal, efficient experience. It’s not just a technology upgrade.
The app is a strong example of how we are driving innovation putting both ground crew and customers at the heart of everything we do, and aligning with our vision of a modern, customer-centric airport and allowing us to rethink how we use space and resources at the airport.
Through the SITA Agent App, passengers and ground crew are directly connected to check-in, boarding, and baggage systems rather than waiting static counters. During the trial, easyJet printed 40,000 boarding passes, checked in 30,000 passengers, and boarded 5 million passengers.
Nathalie Altwegg, SVP of Airports at SITA commented:
By innovating with easyJet, we’ve delivered a mobile solution that fast track these improvements and are a clear example of the power of working together. The SITA Agent App brings agility and efficiency to ground operations while giving passengers the faster, more personal service they expect. It’s a blueprint for how the industry can transform.
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