According to McKinsey’s research, 80 per cent of organisations are not seeing a tangible impact on enterprise-level EBIT from their use of gen AI. However, when applied strategically and in combination with cloud and data innovation, AI is already having a tangible impact on airlines.
In this 10-minute interview with Mustafa Egilmezbilek, CIO, SunExpress Airlines discussed the substantial impact of AI at the airline including an estimated $1 million saving annually through AI fuel planning and productivity boosts of 10 to 15 per cent as a result of Agentic tools.
Highlighting the combined power of cloud, gen AI, and data Egilmezbilek said:
“When they work together all these technologies they create something truly powerful. This combination can transform how airlines operate, improve the passenger experience and open new ways to make money. With these technologies at hand, airlines can start to know their passengers better and this unlocks the opportunities for developing advanced customer service solutions and for creating hype personalised journeys.”
Questions asked include:
- In terms of broad outcomes, where can airlines unlock real business value from Cloud, Gen-AI, and Data?
- What are some of the creative ways SunExpress is applying AI and what (if any) tangible outcomes you are seeing already?
- Last year at WAF you spoke on the democratisation of gen AI and its implications on security. What has changed since October and where do you see this going in the near future?
- What are you most looking forward to at WAF this year?
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For more like this see:
- United Airlines: How a fresh perspective is reshaping loyalty
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