Dublin Airport’s Innovation Hub has been trialling the use of four autonomous AI robots to give more options for passengers with non visible disabilities. Throughout April and May, the service was trialled with volunteers and is scheduled to be made more widely available this month.
In working towards providing a better airport experience for all passengers, Dublin Airport engaged with 20+ organisations working with people with non-visible disabilities. The feedback highlighted a common desire to travel with the same autonomy, dignity, comfort and security as any other passenger. Providing information regarding the project, the airport noted this initiative is specifically targeted towards passengers who wanted support “in a new and autonomous way.”
The autonomous robots, affectionately named Handler Bing, Bilbot Baggins, Sir Bot A Lot, and K2DC, are situated just after Terminal 1 security and carry passengers’ luggage to boarding gates in Pier 1, targeting the airport’s longest walk post-security. The airport provided short instructions, listed below:
CALL the robot from a touchscreen tablet located at the window behind Terminal 1 security.
WAIT for the next available robot which will arrive within 2 minutes, there is seating available to use while waiting.
LOAD the robot with luggage and select the gate number of the departing flight.
GO with the robot at a comfortable speed. It will advise of facilities available at the gate.
ARRIVE at the gate, collect bags from the robot and avail of our seating or the available amenities.
This month, the booking service will open up to all passengers with additional needs following the successful completion of the first two month trial. Graeme McQueen, Media Relations Manager, daa, said:
“The robots are already proving a hit with passengers – particularly kids – and people can’t help but smile when they see them in action. The robots are fun, but they serve a practical purpose too and can help make the airport easier to navigate for some passengers. Passengers can look forward to seeing a lot more of this kind of thing at Dublin Airport, and also Cork Airport, over the coming years.”
This year, World Aviation Festival (8-10th October) is launching its Digital Accessibility Summit, discussing practical solutions, trust building, the role of technology for inclusivity, and much more. Book your ticket now to avoid missing out!
For more on accessibility see:
- Glasgow Airport catalyses accessibility technology development
- Curating accessible travel: British Airways’ Customer Access Advisory Panel
- Cutting-edge autonomous mobility services at LAX and MIA
