Interview with Olivia Chang, CIO, Plaza Premium Group – Creating a seamless experience
At Aviation Festival Asia, Olivia Chang, CIO, Plaza Premium Group joined for an interview. In ten-minutes, the discussion covered technologies enabling a seamless experience, the industry’s digital transformation, ecosystem partnerships and more.
One of the key topics Chang discussed was the touchless economy highlighting the growing presence of mobiles in the passenger journey, the pandemic’s role in its acceleration, and changes in customer behaviours. Additionally, the interview explores data as the new oil, looking at leveraging data to maximise insights.
Touching on biometrics, the Internet of Things (IoT), data and more this short interview is packed with insight.
Questions asked:
- What are some of the latest trends we are seeing in terms of improving passenger experience in airports?
- How are new technologies transforming the industry?
- What can we expect to see in the next few years in terms of developing a seamless airport experience for passengers?
Article by Jess Brownlow
