When it comes to tech innovation, airports are faced with an overwhelming array of options. But what are some of the trends that are actually worth investing in? At Aviation Festival Americas in May, Maurice Jenkins, Chief Innovation Officer IAP C.M., at Miami International Airport (MIA) shared his top tech investment for 2025:
“My top [tech investment] that we’re about to roll out pretty soon is going to be an omni-channel chatbot and we’re going to tie that with our hologram solution. So you can actually speak to the hologram and get airport information that’s tied to our chatbot. The great thing about it is you don’t need an app for it. You can leverage WhatsApp, Messenger, any of those other tools without having to download another app and add something else to your mobile device.”
He also shared how the airport plans to leverage robotics and automation without replacing humans. Giving the example of cleaning robots, autonomous lawnmowers, and aircraft turnaround optimisation, Jenkins talked about re-portioning human capital resources to work on detail instead of substituting one for the other.
Throughout the interview, Jenkins also underscored that innovation relates to more than just technology. Taking a holistic approach to the airport experience, MIA is looking at improving processes, enhancing customer and user experience, and establishing a culture of innovation.
For more on autonomous vehicles, partnerships, and parallel reality watch the full interview below.
Questions asked include:
- When it comes to tech innovation, airports are faced with an overwhelming array of options. What are some of the trends you think are worth investing in and which could be described as a “fad”
- How is MIA leveraging robotics to create an airport experience of the future?
- What is your top tech investment for 2025 and why?
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