From operational to strategic: The customer service shift
The aviation industry has often viewed customer service through a transactional lens. But a shift...
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Tag: Americas
US LCCs seek temporary tax relief due to rising fuel costs
A group of US low-cost carriers (LCCs) met with Transportation Secretary Sean Duffy on Tuesday 21...
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Southwest Airlines end open seating policy after 50 years
27 January marks a new era for Southwest Airlines, as the carrier ends the open seating policy...
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New American Airlines app feature helps passengers rebook during disruption
American Airlines is debuting new app features that will assist travellers in the event of...
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TSA adds touchless screening to 50 more airports
The US Transportation Security Administration (TSA) has announced that 50 more airports will be...
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United launch online pre-order service for economy meals
United Airlines have introduced a meal pre-ordering service on their app and website. The...
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Allegiant and Sun Country Airlines to merge operations
US low-cost carriers (LCCs) Allegiant and Sun Country have announced plans to merge operations in...
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