Tag: customer experience

From operational to strategic: The customer service shift

by Elsie Clark | May 7, 2026

The aviation industry has often viewed customer service through a transactional lens. But a shift...

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Three key talking points from World Aviation Festival 2025

by Elsie Clark | Oct 16, 2025

At World Aviation Festival 2025, I had the privilege of interviewing 30 high-level speakers from...

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Halifax Stanfield Airport pilots customer service robots

by Elsie Clark | Aug 29, 2025

Halifax International Airport Authority (HIAA) has introduced two new customer service robots at...

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