Perth Airport Trials Amadeus Biometric Technology with Long-Term Partner Singapore Airlines
Perth Airport has been running trials of Amadeus’s biometric technology for passengers on a number of Singapore Airlines flights. The integration of biometric passenger processing is expected to enhance the passenger experience.
A long-term partnership
The trial, run in partnership with Singapore Airlines builds upon the long-term partnership between the airline and Perth Airport.
Mr Louis Arul, Regional Vice President of Singapore Airlines said:
“For 55 years we’ve enjoyed a strong relationship with Perth Airport, working together to find ways to improve our mutual customer’s travel experience.
Being part of the trail for new biometric technology at Pert Airport reinforces our commitment to exploring and supporting new technologies that enhance our customer’s experience on the ground and in the sky.”
This year marked the 55th year of a strong partnership between Perth Airport and Singapore Airlines. During the pandemic, despite grounding ninety-six per-cent of its global capacity, Singapore Airlines operated weekly services to Perth to “bring Australians home” whilst continuing important export and import freight.
The biometric trial
The facial recognition technology streamlines the airport experience, reducing delays caused by manual document checks. Passengers taking part in the trial will no longer need to present a physical boarding pass.
The technology is provided by travel tech giant Amadeus. Amadeus are currently pushing the adoption of biometric technology across four continents. Sarah Samuel, Senior Vice President of APAC Airport and Airline Operations for Amadeus said:
“Automating document checks with biometrics is the biggest near-term opportunity for airport sand airlines seeking to simplify how passengers move through the airport. Amadeus takes an end-to-end approach to biometrics covering the passenger’s entire airport journey, with technology that can be deployed once and easily adopted by any airline.”
Passengers will check-in at one of the designated kiosks and consensually create a biometric token. This will be used to verify the booking details, face, and passport of the passenger. After this, passengers will be biometrically verified against the airline’s departure control system at the Auto Bag Drop and boarding gate, removing the need to produce a physical boarding pass. The biometric token is then deleted with 24 hours.
Discussing the biometric trial being run in partnership with Singapore Airlines, Kevin Brown Peth Airport CEO said:
“We have an uncompromising stance on safety and security and the adoption of the new technology enhances our processes while also improving the customer experience and ease of processing by automating passenger identification.
The passenger experience is paramount, and this technology will allow us to serve more passengers to a higher standard, supporting the growth of our airport”
Air New Zealand and Singapore Airlines are currently using the self-service kiosks and bag drop units. Cathay Pacific, Emirates, and Malaysia Airlines will soon be adopting these too.
For more information on the introduction of biometric technology at airports take a look at Passengers Welcome Biometrics, IATA Finds, Biometric ID To Speed Up Passenger Process As Changi Airport’s T2 Reopens, Airports Achieve Three Seconds per Touchpoint with the Digi Yatra App.
Article by Jess Brownlow