Executing an effective AI strategy in an industry constructed on legacy systems is no small challenge. But as airlines and airports begin the complex modernisation process, robust frameworks will make all the difference.
Kumar Paramasivam, Senior Vice President at Infosys, shared his advice for the aviation industry in an exclusive interview at World Aviation Festival 2025. With AI constantly being mentioned in the news at an conferences, the tech is at risk of being reduced to a buzzword. Paramasivam offers holistic advice to airlines and airports beginning their journey:
You should also look at areas where you have rich data, where you have historical data, and data that is contextual, real time. That provides the required fuel for AI to produce its results.
In just a year, the conversation around AI has shifted from generative to agentic AI. In this extremely fast-moving field, it can be hard to keep up with, let alone predict, change. Yet data privacy and regulatory compliance must remain the ultimate priority when implementing new tech.
We have to make sure that there’s explainability: these are the data points that were collected, this is how it was used, and making sure that it is secure.
Paramasivam concludes by offering a fundamental rule for AI integration:
We use something called value realisation methodology, which means every change that you’re making is seen through a lens of improving customer experience, improving revenues, bringing down your cost. If you apply these lenses and make sure that the metrics tied to the program are connected to these then it leads to success.
🎥 Watch the interview to hear the full discussion on AI in aviation
Questions asked include:
- Everyone’s talking about AI, but how can airlines and airports pick use cases that offer real longevity and value?
- What about agentic AI? Have you seen any good use cases that actually deploys the full potential of this technology?
- What kind of practices does the aviation industry need to have in place to maintain consumer trust and protect sensitive information, especially as personalisation becomes more prevalent?
- What advice would you give to airlines and airports beginning their digital journey?
Join us at World Aviation Festival 2026 to explore the future of AI integration in aviation.
For more like this, see:
