At Aviation Festival Americas, Jason Silverstein, President, Tango joined for five-minutes to discuss the changing loyalty and rewards landscape. Silverstein shared his thoughts on the factors driving its transformation, and discussed leveraging technology to stay competitive while adapting to new trends.
Looking at the evolution of the loyalty landscape, Silverstein highlighted globalisation, personalisation, and technology as the key drivers. Although each deserves equal weighting, Tango’s President described advanced technology as underpinning globalisation and personalisation, supporting the seamless delivery customised rewards that align with the diverse needs of customers.
Delving deeper into how Tango effectively utilises technology to stay ahead of the curve, Silverstein also touched on security, convenience, and choice as the main pillars of their approach. For deeper insight into this and the key trends influencing the sector, watch the short interview below.
Questions asked include:
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- How do you foresee the loyalty and rewards landscape evolving for the airline sector?
- How are you leveraging technology to stay ahead of the curve with passenger expectations and remain competitive?
- Which key trends are we seeing influence the sector at the moment and how are you tapping into these?
For more from Aviation Festival Americas:
- Southwest Airlines’ COO: Challenges, innovation, and strategy
- Efficiency and innovation at South Americas largest hub with João Pita
- Embracing innovation: Jason Ward on technology as a tool to empower crew
