At World Aviation Festival, Xavier Lagardere, Chief Data Officer & VP Innovation, Lufthansa Group joined for a brief interview to talk about the safe integration of artificial intelligence (AI) into the aviation industry.
Opening the conversation, Xavier discussed one of the exciting possibilities enabled by AI: improved interaction with customers powered by a precise understanding of individuals and their intentions. Unpacking this further, Lufthansa Group’s Chief Data Officer flagged the data privacy challenges associated with this transformation. Here, Xavier stressed the importance respecting individual privacy as the industry looks to leverage the potential of AI.
There conversation also briefly touched on regional dynamics and the European framework for privacy. Xavier highlighted Lufthansa Group’s commitment to adapting to future legislation related to AI, data, and digital identities.
Watch the full interview below to learn more about the possibilities and challenges entangled with the responsible integration of AI.
For more like this see:
- “It’s a combination of conviction and data.” Mauricio Parise, Delta Air Lines
- “The more you understand your customer, the more you can innovate.” Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways
- Revolutionising travel planning: Skyscanner’s generative AI tool
