Delhi Airport’s Terminal 2 has reopened after six months of renovation, with improved efficiency and sustainability at the heart of the redesign.
Travellers are now greeted by skylights and wood finishings that make the terminal an airy, welcoming space. Innovative tech features include self-service bag drop and six new passenger boarding bridges. The first of their kind in India, the bridges were imported from South Korea and feature innovative autonomous docking features. These two additions will make check-in and boarding more efficient, thereby reducing passenger wait times.
Virtual information desks are another added upgrade that will provide travellers with real-time updates on flight status, gate numbers, and other key information. New accessibility features include wider corridors and dedicated assistance services so that persons of reduced mobility (PRM) can navigate the terminal stress-free.
Renovations necessary to process domestic travellers
Some domestic Air India and IndiGo flights will now be transferred from Terminals 1 and 3 to the new Terminal 2 upon its reopening.
Improving the service for the rising number of domestic travellers across India was key to Delhi Airport’s Terminal 2 investment. According to IATA, 136.1 million of the 174.1 million passengers (78.2%) who departed from an airport in India in 2024 flew domestically. This is in part due to the vast expanse of the Indian subcontinent, with key cities such as Bengaluru, Chennai, Delhi, and Mumbai situated several thousand kilometres apart.
The growth of lndian low-cost carriers (LCC) including IndiGo and SpiceJet has further popularised air travel as a means of connecting the country, putting air fares on a more competitive footing with rail travel prices.
The upgrades to Terminal 2 will enable domestic passengers at Delhi Airport to travel more efficiently, while elevating the airport’s overall customer service.
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