At Aviation Festival Americas, Vijay Dheap, Chief Solutions Officer, RozieAI joined to discuss the growing implementation of generative AI (genAI) in the industry and share practical advice on integrating this new technology effectively.
During the conversation, Dheap discussed the current excitement around genAI and highlighted a few simple ways to leverage the tech to enhance customer experience (CX). Dheap also shared some of the transformative applications where genAI can move beyond simple “bot-driven” responses, handle complex customer interactions with a human touch, and deliver precise handling of transactions inkeeping with the rigorous standards of the industry.
Acknowledging the rapid pace of evolution, Dheap also highlighted the need for organisations to abstract the complexity of genAI. Here, Dheap shared advice on an how to divide responsibility across teams to ensure responsible practice can complement innovation.
For all this, and Dheap’s thoughts on challenge mitigation, watch the 10-minute interview now.
Questions include:
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- Last year, airlines and airports were dipping their toes into genAI for customer experience. This year, it’s become a top priority for CX directors. While many organizations are eager to jump on the bandwagon, where do they even begin?
- Technology is evolving rapidly. How can organizations accelerate AI innovation? How can they keep pace and avoid false starts?
- What risks should airlines and airports be aware of, what concerns have you heard about genAI adoption in CX?
For more from onsite at Aviation Festival Americas see:
- Curating a modern travel experience: Simon Gandy on the New Terminal One at JFK
- How AI will revolutionise airline retailing: John Tzioufas, Chief Revenue Officer, FLYR
- Embracing innovation: Jason Ward on technology as a tool to empower crew
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The technology scrapping the liquids rule at UK airports
Paris airports adopt 37 second bag drop technology from an Amadeus company
Perth Airport Trials Amadeus Biometric Technology with Long-Term Partner Singapore Airlines