Retailing
Lao Airlines take step towards Offer-Order with Sabre
Lao Airlines have signed a new 10-year partnership with Sabre for advanced retailing capabilities. The SabreSonic Passenger Service System (PSS) will serve as the foundation for the airline's digital journey towards a full Offer-Order ecosystem. Viengxay Singkham,...
How eSIMs can boost ancillary airline revenue
eSIMs are transforming in-destination connectivity. Travellers no longer have to fiddle around with tiny SIM cards to get online or make calls — now innovative eSIM apps can connect them to the country of their choice, or even an entire region. Bill McKimm, VP Travel...
Philippine Airlines offers bus tours to connecting customers at Manila airport
Philippine Airlines has partnered with the Department of Tourism (DOT) Transit Tours to offer bus excursions to connecting passengers. Travellers transiting through the capital of Manila can now book a tour through the airline's official website or the LovePH mobile...
United launch online pre-order service for economy meals
United Airlines have introduced a meal pre-ordering service on their app and website. The Chicago-based carrier says the move will improve inflight service while reducing food waste. Customers can now pre-select their menu choices for flights over 1,190 miles (1,900...
Aviation Festival Asia Award 2026 nominations are now open!
The aviation industry in Asia is moving faster than ever, driven by cutting-edge technology, bold collaborations, and a deep commitment to sustainable growth. The Aviation Festival Asia Awards 2026 are here to celebrate the organisations and initiatives that are...
Virgin Australia extends ‘Pets in Cabin’ add-on trial
Virgin Australia has decided to extend its 'Pets in Cabin' trial until the end of June. The trial kicked off in October 2025 and was due to to end this month. Available on select flights between Melbourne, the Gold Coast, and the Sunshine Coast, the add-on allows...
Delivery in focus: How will systems facilitate a seamless customer journey?
By Hadrien Musitelli, CEO, CitizenPlane Here’s a question. When a snowstorm threatens your flight and you’ve heard nothing, who do you call first? The airline? The airport? The hotel you’re due to check into tomorrow? From a customer’s point of view, any of these...
Lufthansa Group chooses Amadeus for Offer-Order transformation
Lufthansa Group have selected Amadeus Nevio modular solutions as partners for its retail modernisation strategy. Through the new technology, the Group's nine airlines — which include Austrian Airlines, Eurowings, and Swiss — will be able to upgrade their retail...
Modern airline retailing outlook 2026: Steady momentum and initial breakthroughs
By Daniel Friedli, Travel in Motion AG When the Modern Airline Retailing (MAR) programme kicked off in earnest around 2022, it did so with a mix of scepticism, excitement and ambition. Airlines had spent a decade talking about transformation while wrestling with...
KM Malta Airlines partner with CarTrawler for ancillary car rental
KM Malta Airlines have announced a new partnership with CarTrawler to offer ancillary car rental booking directly through their website. CarTrawler's cloud-based Connect platform seamlessly links customers to more than 1,700 car rental providers in 50,000 locations...
Flair Airlines debuts North America’s first ticket resale platform
Canadian low-cost carrier (LCC) Flair Airlines is set to launch a ticket resale service, the first of its kind in North American aviation. The platform is powered by French startup Fairlyne, who already partner with Royal Air Maroc and Transavia on similar services....
Air Serbia banks on AI to transform its loyalty programme
Air Serbia has partnered with Loyalty Juggernaut to overhaul its loyalty programme. The Serbian national carrier has set March 2026 as the launch data for its revamped loyalty offering. Loyalty Juggernaut's AI-powered Gravty platform will provide the infrastructure to...
Neighbour-free booking: Turning empty seats into a revenue opportunity
It's been one of the biggest trends in travel over the past few years: neighbour-free booking. Airlines are waking up to the possibility of monetising seats that might otherwise have gone unsold, all while providing passengers with greater comfort and an improved...
SAS launch SAS Holidays for all-in-one travel booking
Scandinavian Airlines (SAS) have launched SAS Holidays, a new product that will enable travellers to book their entire trip in one place. Seamlessly blending flight booking, car rental, hotel stays, and personalised extras, SAS Holidays consolidates the airline's...
Inside Air France-KLM’s award-winning loyalty programme
Flying Blue was named point.me's best airline loyalty programme for the second year running in 2025. But what's the secret to Air France-KLM's ongoing success? Ben Lipsey, SVP Loyalty, Data, and Digital at Air France-KLM, shares his insights in an exclusive interview...
Norway’s airport operator offer eSIMs via Alphacomm
Avinor, Norway's state-owned airport operator, have partnered with Alphacomm to offer travellers eSIMs. eSIMs will now be available for purchase on Avinor's website, making connectivity abroad easier and more convenient for Norwegians and international visitors. Jørn...
Reimagining airline pricing and revenue management
The limitations of PSS technology continue to inhibit airlines' profit margins. But new technological solutions have emerged to break the deadlock, helping the aviation industry increase profit margins while improving revenue management. To learn more about this...
Offer-Order: The ticket to greater airline profits
The aviation industry remains one of the last industries that hasn't modernised the way it sells its products. Outdated legacy technology, including PSS, continues to dominate airline retail — but that's beginning to change. Alex Mans, Founder and CEO of FLYR, sat...
CarTrawler CEO: Why B2B and customisation win
Powering around 70 airlines and 200 travel brands, CarTrawler is one of the world's leading B2B mobility solutions providers. Boasting partners from all four corners of the world, including American Airlines, Jet2, and Qantas, CarTrawler's mission is to get airlines...
Flight booking is coming to Google’s AI Mode
Google is working on adding hotel and flight booking to its AI Mode. Through agentic search, the company expects that users will be able plan and book trips without visiting any web pages. In a blog post, Google said: We’re working with industry partners to build an...
