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LATEST POSTS
British Airways retrofit to create world’s largest business class cabin
As part of a multi-million-pound retrofit, British Airways (BA) have revealed all-new interiors for its fleet of A380s. BA have 12 of the long-range planes, which are admired within the aviation community for their four engines and double-decked seating. Under the...
Mind the gap: Where airline service actually breaks
By Gaurav Passi, Founder and CEO, Zingly Think about the last time a flight of yours really went wrong. Not a short delay, but a proper disruption: a cancellation, a missed connection, a bag that ended up in a different city. Now count how many times you had to...
Unified OCC for airlines
The frustration mounts as an aircraft sits on the taxiway, delayed yet again. The mind races through the possibilities. Are we heading back to the gate for a maintenance issue? Is runway congestion causing a ripple effect across the airport? Will the crew exceed their...
How can airlines deliver superior CX during turbulent times?
2026 has proved to be a highly challenging year for the aviation industry. Geopolitical conflict has not only driven up fuel prices, but disturbed everyday operations to an extent not seen since the Covid-19 pandemic. However, customer experience consultant Jerry...
IAG to deploy SkyBreathe fuel efficiency platform
International Airlines Group (IAG) has announced it will use OpenAirlines' SkyBreathe platform to optimise fuel use. 600 aircraft acrosss the group's airlines — Aer Lingus, British Airways, Iberia, LEVEL, and Vueling — will benefit from SkyBreathe's data analysis...
How four leading airlines drove 846,000 student verifications
846K+ Student Verifications in One Year 119K Peak Monthly Volume January 2026 76% Average Student Eligibility Across Airlines Summary Airlines don’t just shuttle passengers; they help travellers experience the places, moments, and people that matter most. To...
