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Agentic AI in Aviation: Vinay Sukumar Explains What’s Next

As the aviation industry rapidly evolves, the focus is shifting from fragmented travel experiences to intelligent, seamless journeys-and...

14-Time Champion: How Vancouver Airport (YVR) Redefines Passenger Experience

Vancouver International Airport (YVR) has earned the title of “Best Airport in North America” not just once, but...

The key UX features behind United’s award-winning app

United Airlines boasts both an award-winning app and loyalty programme. As one of the largest airlines in the...

Why 80 per cent of companies are not seeing gen AI ROI,

According to McKinsey's research, 80 per cent of organisations are not seeing a tangible impact on enterprise-level EBIT...

MIA Chief Innovation Officer shares his top tech investment for 2025

When it comes to tech innovation, airports are faced with an overwhelming array of options. But what are...

United Airlines: How a fresh perspective is reshaping loyalty

How can reimaging the traveller journey turn airline loyalty into a meaningful experience? Mike Petrella, MD, Strategic Partnerships...

Three AI trends transforming the industry by 2030

zeroG is the expert centre for data driven, AI and Machine Learning solutions in aviation. Powered by the...

What can airlines learn from banks and retailers?

The expectations of a digital consumer are set by the seamless, personalised experiences offered by companies like Amazon...

Garuda Indonesia on the evolving APAC loyalty landscape

This year, Garuda Indonesia, the flag carrier of Indonesia has been expanding its loyalty rewards offering exploring new...

How Lufthansa Group is redefining end-to-end retail

With the right retail and payments experience, airlines can leverage deeper customer engagement and greater revenue potential. At...

Getting ahead of the next digital leap

Aviation is evolving and digital transformation is at the industry's centre. At Aviation Festival Asia, Deepankur Chawla, CEO...

Keynote airport panel: “The evolving airport industry”

Keynote Panel at Aviation Festival Asia 2025: "The Evolving Airport Industry - Unpacking digitisation, a greener future, and...

Airbus: Three transformative tech breakthroughs to watch

Originally published on Aerospace Tech Review   At Aerospace Tech Week, Airbus’ Grzegorz Ombach discussed the next wave of transformative...

Ryanair COO: “ATC will be a shambles again – here’s why”

Originally published on Aerospace Tech Review   Ultra low-cost carrier Ryanair has posted a full year profit of €1.61...

Three trends shaping airline loyalty this year

At Aviation Festival Asia, Peter Smith, SVP - Travel, Ticketing & Mobility at Cover Genius sat down to...

Shihaj Kutty: Riyadh Air’s modern tech infrastructure

As Saudi Arabia's new flag-carrier, Riyadh Air, prepares for launch, 2025 has been punctuated by exciting partnerships. The...

Seven strategies for building a future-proof digital ecosystem

The Gulf Air Group was established fifteen years ago to drive the development of Bahrain's aviation industry. The...

flyadeal CEO shares the simple trick to creating a top-rated app

Keynote Interview with Steven Greenway, CEO of flyadeal, at Aviation Festival Asia 2025: "After being launched digitally, how...

Riyadh Air: An opportunity to reimagine loyalty

As Riyadh Air prepares for launch later this year, the airline is unveiling more of its strategy and...

The vision behind Air India Express’ route expansion

Keynote Interview with Aloke Singh, Managing Director of Air India Express at Aviation Festival Asia 2025: "Indian Aviation:...

What is the purpose of an airline alliance?

In a fragmented global aviation ecosystem, airline alliances are critical to ensuring passengers can enjoy a seamless travel...

Using Offer and Order to bring back the Golden Age of Travel

Aviation has evolved significantly since the Golden Age of Travel in the 1950s and 60s. While the extreme...

“We’ve got the scars now:” Cebu Pacific’s bold plans for 2025

Keynote Interview with Mike Szücs, CEO of Cebu Pacific Air, at Aviation Festival Asia 2025: "Making bold commitments...

“We are the airline that refuses to die”: SpiceJet’s resilience and growth

Keynote Interview with Ajay Singh, Chairman & Managing Director of SpiceJet, at Aviation Festival Asia 2025: "Resilience in...

How Dalaman Airport plans to generate 100 per cent of its electricity

Dalaman International Airport is located in the south-west of Turkey, one of the greenest areas of the country...

How did AirAsia MOVE secure a 65 per cent ancillary attach rate?

AirAsia MOVE, the award winning online travel platform for Capital A, revolutionised user experience. The platform enables customers...

Dubai Airports CEO issues a challenge to all tech developers

Keynote Interview with Paul Griffiths, CEO of Dubai Airports Company, at Aviation Festival Asia 2025: "How does Dubai...

Airline disruption: A $60b problem or a loyalty-building opportunity?

Airline disruption costs the industry an estimated $60b a year. But in the age of social media, it...

How can LCCs lead the industry in tech adoption and experience strategies

Keynote Panel at Aviation Festival Asia 2025: "How can LCCs lead the industry in tech adoption and experience...

Building long-term sustainable growth at Cambodia Airports

Since 1995, VINCI Airports' subsidiary, Cambodia Airports, has managed Cambodia's three international airports (Phnom Penh, Siem Reap-Angkor, and...

Emerging stronger: What’s next for SriLankan Airlines?

In recent years, Sri Lanka has undergone a period of economic and political transformation. Now, emerging with a...

Air India Express strategy: Growing domestic India and the short-haul international market

India is now the third-largest domestic aviation market in the world, with its domestic airline capacity nearly doubling...

“Within five years, four or five AI tech giants will emerge and

The travel and tourism sector is worth an estimated $1 trillion globally and employs 348 million people...

Offer and order, dynamic pricing, and Agentic AI

With airlines struggling to grow capacity and facing mounting pressure to maximise revenue per passenger, this conversation with Surain...

How Emirates Skywards transformed loyalty members into active users

Having tripled Skywards' membership base to 35 million since 2015, Emirates is now focusing on enhancing member engagement...

Is aviation doing enough to inspire the next generation of talent?

This year, Women in Aviation Singapore Chapter Ltd (WAI-SG) has joined Aviation Festival Asia as the Official Diversity...

AFA spotlight: Charity partner Airlink looks to expand APAC footprint

This year, Airlink has joined Aviation Festival Asia as the event's Official Charity Partner. Airlink is a non-profit...

Building a digital talent model to rival tech giants

In an environment where airlines are competing for digital talent against innovative giants like Spotify, Airbnb, and Uber...

AFA spotlight: Top themes & debates to watch out for

Join us at Aviation Festival Asia next month – book your ticket here!   Ahead of Aviation Festival Asia, Henry Harteveldt...

Reskilling for the AI era: How gen AI is changing the industry

At World Aviation Festival, Mitrankur Majumdar- SVP and Global Head, Services, Infosys explored how gen AI is catalysing...

The secret to customer-centric retailing

At World Aviation Festival, Celia Muñoz Espin, Commercial Strategy and Distribution Director at Iberia discussed customer-driven innovation, tech...

AFA spotlight: “It takes a village to raise a start up”

Ahead of Aviation Festival Asia (18-19th February), Matt Briggs, Head of Partnerships for Aerospace Xelerated & Metta shared the...

5G, robots, automation: How will airports look 10 years into the future?

At World Aviation Festival, Ismihan Baysal Anderson, IT and Automation Director, ISG - Istanbul Sabiha Gokcen International Airport...

From flight-centric to customer-centric: How NDC is reshaping retail

At World Aviation Festival, Lesley Harris, Chief Operations Officer (COO), Accelya discussed the transformative role of NDC in...

How far can technology enhance experience?

RozieAI specialises in combining personalisation with rapid AI deployment to curate a memorable customer experience. At World Aviation...

Three cybersecurity tips: Southwest Airlines’ Chief Information Security Officer

At World Aviation Festival, Carrie Mills, Vice President & Chief Information Security Officer, Southwest Airlines joined to discuss...

Crypto, digital wallets, and disrupting payments

At World Aviation Festival, Serdar Gürbüz, General Manager, Turkish Technology highlighted three core trends in the payments landscape...

How did BER use AI to improve baggage efficiency from 80 to

At World Aviation Festival, Thomas Hoff Andersson, Managing Director (MD) & Chief Operating Officer (COO) at Berlin Brandenburg...

Frequent flyer programmes vs loyalty ecosystems

At World Aviation Festival, Rogier Van Enk, SVP Customer Engagement at Finnair mapped out the changing loyalty and...

Passenger demands, personalisation, and the “say-do” gap

At World Aviation Festival, Accenture's Global Travel Industry Sector Lead, Emily Weiss, and Global Travel Industry Sustainability Lead...

The “simple strategy” behind Ryanair’s marketing success

Ryanair is well known for its funny and unconventional marketing. The airline's online success has prompted broad coverage...

Riyadh Air: Delivering a modern retailing experience

At World Aviation Festival, Vincent Coste, Chief Commercial Officer, Riyadh Air spoke about the airline's imminent launch, confirming...

How SAS became Europe’s most punctual airline

Keynote Interview with Anko van der Werff, President & CEO of SAS, at World Aviation Festival 2024: "Restructuring...

Five trends shaping retailing for the next five years

Gwenaele Monboisset, SVP Commercial Central & Eastern Europe Airlines and Ernest Roda, SVP Commercial Western Europe Airlines are...

Forbes, the Godfathers of AI, and multi-billion dollar airport modernisation

At World Aviation Festival, Deborah Flint, President and CEO, Toronto Pearson International Airport shared insights into the airport's...

Keynote Interview with Jozsef Varadi, CEO of Wizz Air

Keynote Interview with Jozsef Varadi, CEO of Wizz Air: Overcoming operational challenges to fuel future growth   At...

Offers & Orders: Where are we at?

At World Aviation Festival, Bryan Porter, Chief Revenue Officer, Datalex reflected on the industry's progress with Offers &...

Airline CEOs on the paradox of Gen Z: Trust, data, and personalisation

Panel discussion at World Aviation Festival 2024: "Understanding how CEOs are approaching structural industry shifts, potential for growth...

“The most viable, lowest cost solution” to the sustainability challenge

At World Aviation Festival, Andrew Chang, Managing Director, United Airlines Ventures (UAV) shared which technologies UAV is most...

Willie Walsh: The realistic cost of aviation’s transition to net zero

Keynote Interview with Willie Walsh, Director General of IATA, at World Aviation Festival 2024: "Industry snapshot from IATA"...

ON DEMAND WEBINAR: Transforming Airline Retailing: A value path to Offers and

Customer expectations are rapidly evolving, and airline commercial technology hasn’t kept pace. Join the PROS team for an...

The three key pillars of SAS’ post-Chapter 11 business plan

SAS - Scandinavian Airlines exited US Chapter 11 bankruptcy proceedings in August and restructured debt of over $2...

CEO of Skyscanner warns ML is about to cause “serious disruption” in

Keynote Interview with John Mangelaars, CEO of Skyscanner: "Evolution of Metasearch and the Future of Distribution"   At...

Autonomous stores and the evolution of airport retail

At World Aviation Festival, Mario Louca, Managing Director, Aviation, Eviden and Guido van der Sluis – Global Offering Manager...

What excites and concerns airline commercial leaders?

Keynote commercial panel: What excites and concerns airline commercial leaders?   At World Aviation Festival 2024, Henry Harteveldt...

Will intermediaries stay essential in the evolving distribution landscape?

PKKFARE is an innovative global travel trade marketplace offering air tickets, hospitality, and destination products. At World Aviation...

David Neeleman keynote interview: SAF is a “complete waste of money”

Keynote Interview with David Neeleman, Founder & CEO of Breeze Airways: Understanding more about the future of international...

Walsh and Neeleman clash over sustainability in keynote CEO panel

At World Aviation Festival, Henry Harteveldt, Travel Industry Analyst, Atmosphere Research Group (Moderator), Marjan Rintel, CEO, KLM, Willie...

How DXB CEO Paul Griffiths plans to change passenger experience

At World Aviation Festival, Paul Griffiths, CEO of Dubai Airports discussed customer-centric innovation and the role of technology...

Marjan Rintel: Automation, AI, and data at KLM

This year, KLM Royal Dutch Airlines joined World Aviation Festival as the event's Official Airline Partner. Onsite, KLM...

CEO of FLYR shares details on strategic partnership with Riyadh Air

After signing a strategic partnership with Riyadh Air onsite at World Aviation Festival, Alex Mans, CEO of FLYR...

Changes at Schiphol: Pieter van Oord shares details on the 6 billion

This year, World Aviation Festival welcomed Royal Schiphol Group as its Official Airport Partner. During the event, Pieter...

Sustainability “next steps” with Pittsburgh International Airport’s CEO

Pittsburgh International Airport is a trailblazer in sustainability. This year, the airport won the 2024 Jay Hollingsworth Speas...

Sun Country Airlines CEO shares the “secret sauce” to remaining profitable amid

At World Aviation Festival, Jude Bricker, CEO of Sun Country Airlines joined to share his insights on industry...

Alaska Airlines on taking an innovative approach to unlocking new revenue streams

In a competitive market, innovative revenue products can help an airline standout. At Aviation Festival Americas, Taylor Putnam...

“Perception leads to reality” Group CMO, SAUDIA Airlines on brand building and

Differentiation is key and competition is tougher than ever. Khaled Tash, Group CMO, SAUDIA Airlines joined to share...

Official airport partner: President & CEO Royal Schiphol Group on 6 billion

This year, World Aviation Festival has partnered with the Royal Schiphol Group as our Official Airport Partner. At...

AI, 5G, and hyper personalisation: The future of airline retailing with Juan

Juan Felipe Restrepo, Chief Product Officer, Kiu System Solutions joined for a brief conversation on the future of...

Co-Founder Sustainable Aero Lab on what to expect at Sustainability and Digital

Lukas Kaestner, Co-Founder & CCO Sustainable Aero Lab is joining World Aviation Festival next month, moderating several sessions...

How AI is elevating the attendee experience at World Aviation Festival 2024

For 2024, World Aviation Festival is integrating cutting-edge AI technology to enhance the attendee experience. Reinforcing the event's...

CEO TravelX: Generating exponential improvement using emerging tech

TravelX is a pioneer in multi-way, dynamic retailing solutions for airlines, allowing them to maximise profitability of existing...

Five practical insights from Louie Orbeta: Steps to protect your airport from

At Aviation Festival Americas, Louie Orbeta, Manager, Cybersecurity and IT Infrastructure at Winnipeg Airports Authority joined to share...

NDC, data, and AI with Dr Vugranam Sreedhar, Kyndryl

At Aviation Festival Americas, Dr Vugranam Sreedhar, Distinguished Engineer and Vice President, Kyndryl joined to discuss the industry's...

Official charity partner: Empowering children across KLM destinations with Wings of Support

  This year, Wings of Support is joining the World Aviation Festival as its charity partner. Wings of...

Behind the AI buzzword and attracting talent in a digital world with

At World Aviation Festival in October, Mohammad Taher, "The Airport Guy" will be involved with key sessions at the...

Official alliance partner: CEO of SkyTeam on tech and collaboration

In a recent interview, Patrick Roux, MD & CEO, SkyTeam joined for a five-minute interview looking at the...

Adapting to the digital demands of passengers: Paul Mills, Head of Inflight

At Aviation Festival Americas, Paul Mills, Head of Inflight Services at Virgin Atlantic mapped out evolving passenger expectations and...

An investment perspective on digitisation and innovation with the MD of AE

AE Industrial Partners manages over $6 billion in assets, specialising in aerospace, national security, and industrial services. At...

Establishing an efficient transformation strategy with the Chief Transformation Officer, Vueling Airlines

Heather Figallo, Chief Transformation Officer, Vueling Airlines joined to share some insights into her upcoming sessions at the...

From cost centre to value hub: Transforming airline operations with Bob Tulleken,

Bob Tulleken, Vice President Operations Decision Support (ODS), KLM Royal Dutch Airlines joined for a conversation on the...

Maurice Jenkins, MIA: Creating synergy between digital innovation and sustainability

At Aviation Festival Americas, Maurice Jenkins, CIO, Miami International Airport (MIA) joined to share insights on MIA's current...

Using tech to transform loyalty and rewards

At Aviation Festival Americas, Jason Silverstein, President, Tango joined for five-minutes to discuss the changing loyalty and rewards...

Southwest Airlines’ COO: Challenges, innovation, and strategy

At Aviation Festival Americas in May, Andrew Watterson, Chief Operating Officer, Southwest Airlines joined to share his insights...

Efficiency and innovation at South America’s largest hub with João Pita

At Aviation Festival Americas, João Pita, CCO, GRU Airport joined to discuss how the airport leverages technology to...

Effectively unlocking the power of genAI for CX with Vijay Dheap

At Aviation Festival Americas, Vijay Dheap, Chief Solutions Officer, RozieAI joined to discuss the growing implementation of generative AI...

Bernadette Berger on game-changing tech for guest experience

In October, Bernadette Berger, Director of Innovation, Alaska Airlines will be joining us at World Aviation Festival for...

Embracing innovation: Jason Ward on technology as a tool to empower crew

At Aviation Festival Americas, Jason Ward, Chief People & Customer Officer, Azul Airlines joined for a five-minute conversation on...

How AI will revolutionise airline retailing: John Tzioufas, Chief Revenue Officer, FLYR

As airlines battle to meet the modern standards of retailing set by giants like Amazon, they must focus...

Insights from WAF’s official airline partner KLM Royal Dutch Airlines

This year, KLM Royal Dutch Airlines is the official airline partner of World Aviation Festival. In this brief...

Keynote interview: Andre Viljoen, CEO, Fiji Airways: 4 game changing strategies to

At Aviation Festival Asia, this fifteen-minute keynote interview with Andre Viljoen, CEO, Fiji Airways, looked at how this...

Willie Walsh: “They’re part of the problem, they’ve got to be part

Originally published on Aerospace Tech Review   At Aerospace Tech Week, Willie Walsh, Director General, The International Air Transport...

Keynote interview: Tony Douglas on launching one of the world’s most ambitious

At Aviation Festival Asia 2024, Tony Douglas, CEO, Riyadh Air shared what goes on behind the scenes launching...

The evolving Offers and Orders landscape with Bryan Porter, Chief Revenue Officer,

At Aviation Festival Asia, Bryan Porter, Chief Revenue Officer, Datalex discussed the Offers and Orders landscape. Reflecting on...

Who should pay for the industry’s sustainability transformation with Alex Reyes, Chief

At Aviation Festival Asia, Alex Reyes, Chief Strategy Officer, Cebu Pacific Air joined for a discussion into the...

Ancillaries, tech, and innovation with Nadia Omer, CEO, AirAsia MOVE

At Aviation Festival Asia, Nadia Omer, CEO, AirAsia MOVE shared insights on how the company is innovating to...

Keynote panel: How will APAC airport masterplans prioritise technology?

This panel at Aviation Festival Asia gathered leaders from the APAC airport industry, breaking down plans to prioritise...

Cyril Girot, CEO, Cambodia Airports on establishing a pioneering role in Positive

At Aviation Festival Asia, Cyril Girot, CEO, Cambodia Airports joined for a brief interview. The conversation looked at...

CTO, IBS Software on using tech to meet the needs of next

At Aviation Festival Asia, Chris Branagan, CTO, IBS Software joined for a five minute discussion into the role...

Keynote: Pieter Elbers, CEO of IndiGo – Developing from a domestic carrier

At Aviation Festival Asia, Pieter Elbers, CEO, IndiGo sat with Danny Lee for a 15-minute keynote interview titled:...

Moderator insights: Airport tech with Steven Dickson

Steven Dickson, Managing Partner, Skylight Aviation joined to discuss emerging trends in airport technology and the key themes...

Data digitisation for a common language with NG Aviation

At World Aviation Festival, the founders of NG Aviation, Simona Franková and Marek Franko, joined to discuss the...

Unlocking the full power of data analytics and insights with Cathay

Ahead of the Aviation Festival Asia, Edward Coles-Gale, Head of Enterprise Analytics and Insights, Cathay joined to discuss how...

Future strategies with David Emerson

Ahead of Aviation Festival Asia in February, David Emerson, CCO, Virgin Australia shared insights into the airline's current...

Adapting to evolving traveller behaviours with Mastercard

Natalia Lechmanova, Senior Economist, Mastercard Economics Institute and Sheridan Stavac, Global Travel Segment Lead, Mastercard Data & Services...

Transforming ground handling with Arafat Tayob

Arafat Tayob, General Director of Ground Handling Operations and Commercial Director, Groundforce Portugal joined for a conversation around...

Translating an innovation mindset to tangible change with COO of Airport Authority

In February, Vivian Cheung, Chief Operating Officer (COO), Airport Authority Hong Kong (AAHK) will be speaking at Aviation...

Hydrogen – the fuel of the future? With Martina Löfqvist

Hydrogen is expected to revolutionise the future of aviation from ground service equipment to powering aircraft. It has...

Panel: Modern airline retailing in an era of ChatGPT

At World Aviation Festival, key industry players gathered to take a critical look at the modern airline retailing...

Where are the quick wins when it comes to improving the digital

In a world where passenger expectations for digital products are rapidly evolving, where are the quick wins? At...

IROPs: Protecting passengers from the adversities of disruption with AirAsia

At World Aviation Festival, James Machen, Group Head of Operations, AirAsia shared insights into protecting passengers from the...

United Airlines triumphs in the Battle of the Apps 2023

The World Aviation Festival concluded with the thrilling Battle of the Apps final and this year’s competition went...

Security and biometrics with Diane J. Sabatino, US Customs and Border Protection

At World Aviation Festival, Diane J. Sabatino, Acting Executive Assistant Commissioner of the Office of Field Operations, U.S...

Reshaping aviation through digital transformation with AirportLabs

At World Aviation Festival, Marius Pernea, Product Owner, AirportLabs joined to explore the role of technology in shaping...

Tino Klaehne on AI & tech integration in an asset heavy industry

At World Aviation Festival, Tino Klaehne, Director Strategic Innovation, Lufthansa Innovation Hub (LIH) joined for a brief discussion...

What the hell do our customers want?

At World Aviation Festival, a panel of experts gathered to answer the golden question: What the hell do...

The shifting landscape of airline payments

Darren Laws, Vice President - Europe Merchant Partnership Development, Visa joined for a concise but comprehensive discussion exploring...

Building a complete view on SAF and the decarbonisation of the industry

Jef de Vries, Marketing Manager, SkyNRG joined for an interview exploring the role of sustainable aviation fuel (SAF)...

Airport CIO panel: Roadmapping the biometric experience

At World Aviation Festival, the airport CIO panel gathered to discuss steps that must be taken to prepare...

“An opportunity for airlines to experiment with innovation.” Mauro Oretti, Head of

Mauro Oretti, Head of SkyTeam Operations joined to discuss the various ways SkyTeam facilitates innovation in the industry...

Xavier Lagardere on the safe integration of AI

At World Aviation Festival, Xavier Lagardere, Chief Data Officer & VP Innovation, Lufthansa Group joined for a brief...

Keynote panel: Unpacking airport masterplans

The keynote panel at World Aviation Festival "Unpacking airport masterplans," gathered Christina Cassotis, CEO, Pittsburgh International Airport, Paul Griffiths...

“Where the future is” with Alex Mans, Founder & CEO, FLYR

Alex Mans, Founder & CEO, FLYR shares his thoughts on the challenges disrupting passenger experiences, meaningful uses of...

Tara Mulrooney, CTO, YEG: Innovation and security

Tara Mulrooney, CTO and VP of Innovation, Edmonton International Airport (YEG) and Diane Sabatino, Acting Executive Assistant Commissioner...

The evolving role of robotics in travel with United Robotics Group

At World Aviation Festival, Sunny Chen, Marketing Director, United Robotics Group joined for a brief interview to discuss...

“It’s a combination of conviction and data.” Mauricio Parise, Delta Air Lines

In this interview, Mauricio Parise, Vice President Brand Experience, Delta Air Lines discussed the airline's commitment to customer-focused...

Keynote interview: Paul Griffiths, CEO, Dubai Airports

Paul Griffiths, CEO, Dubai Airports sat with Ben Thompson to discuss the strategies that enabled DXB to bounce...

“The more you understand your customer, the more you can innovate.” Andrew

In advance of Aviation Festival Asia in February, Andrew Ward, VP Marketing & Customer Experience, Jazeera Airways joined...

LCC CEO panel: Evolving landscape and key trends

The LCC CEO panel at World Aviation Festival explored the evolving low-cost landscape and unpacked key trends as...

“Nothing is the same as before.” Snowfall on intermodal travel and passenger

Ron Glickman, VP of North America, Snowfall joined to discuss the evolution of passenger preferences, the strategic use...

Modern retailing at Emirates: The future of offer and order

At World Aviation Festival, Anand Lakshminarayanan, Senior Vice President - Revenue Management & Airline Partnerships, Emirates Airline joined...

Diversity & Inclusion: Lift Off to Leadership

The Lift Off to Leadership panel at World Aviation Festival featured Güliz Öztürk, CEO, Pegasus, Sophie Dekkers, CCO, easyJet...

The role of technology in crafting an airport experience from the future

This World Aviation Festival interview with Miami International Airport (MIA) CIO began with Maurice Jenkins sharing his vision...

Keynote CEO panel: Decarbonisation, AI, and tech trends

At World Aviation Festival, the keynote CEO panel consisting of Luis Gallego, CEO, IAG, Güliz Öztürk, CEO, Pegasus, Tim Clark, President...

“That’s the art. It’s understanding the customer and meeting them where they

At World Aviation Festival, Luc Bondar, President of MileagePlus and VP of Marketing and Loyalty, United Airlines joined...

How Value Group and Swissport succeed in providing optimal customer care solutions

At World Aviation Festival, Marina Bottelli, CEO, Swissport Italy and Thomas Sergnese, CCO, Value Group came together to...

“It’s a big challenge but I’m confident this time we should get

At World Aviation Festival, Tamur Goudarzi Pour, Chief Commercial Officer (CCO) & Member of the Board, Swiss International...

Keynote Interview: How Delta Air Lines is transforming the end to end

At World Aviation Festival Mauricio Parise, VP Brand Experience Design, Delta Air Lines sat with Henry Harteveldt to...

“The move is inevitable.” Jitendra Sindhwani, IBS Software on the transition to

At World Aviation Festival, Jitendra Sindhwani, President, Global Sales and Marketing at IBS Software joined for a brief...

“It’s not rocket science.” Stefanie Neumann, CEO, Lufthansa Systems on leveraging data

At the World Aviation Festival, Stefanie Neumann, CEO, Lufthansa Systems joined for a discussion around digital transformation, innovation...

“The gift we possess is a blank sheet of paper, we have

At World Aviation Festival, Tony Douglas, CEO, Riyadh Air joined for a conversation around the new airline and...

“There is no silver bullet to decarbonising aviation.” Jane Ashton on easyJet’s

Jane Ashton, Sustainability Director, easyJet joined for a discussion around the importance of adopting a multifaceted strategy and...

“Gen AI is only the tip of the iceberg.” Massimo Morin, AWS

At the World Aviation Festival, Massimo Morin, Global Head, Travel at Amazon Web Services (AWS) joined for a...

“Gender diversity brings more productivity and creativity.” Güliz Öztürk explores DEI, sustainability,

Güliz Öztürk joined for a ten-minute interview exploring Pegasus Airlines' commitment to DEI, sustainability, and technology driven innovation...

“We are shouting it from the rooftops.” Sustainability, innovation, and ancillaries with

In an insightful interview, Eddie Wilson, CEO, Ryanair DAC discussed the "game-changing" effects of harnessing digital innovation, disruptive...

“That’s the key to sustainability.” Technology and future challenges with Paul Griffiths

In a recent interview at the World Aviation Festival, Paul Griffiths, CEO, Dubai Airports discussed DXB's strong recovery...

Julie Shainock, Microsoft: Using generative AI to “do more with less”

At the World Aviation Festival, Julie Shainock, Global Leader Travel and Transportation at Microsoft joined for a brief...

“At the heart of it, you have to remember that you’re dealing

At the World Aviation Festival, Sir Tim Clark, President, Emirates, joined for a ten-minute interview. During the conversation...

AI in aviation with Glenn Morgan

"The aviation industry is a key area where AI can play a really significant factor. It goes from...

AI that “gives you back time.” Maximising predictive data with FlightAware

The industry's become really good at using that data and those tools at optimization on days where things...

Industry trends and event insights with Sinead Finn

Sinead Finn, Founder, affinnity joined for a brief discussion in preparation for the World Aviation Festival. The conversation...

Airports: The emerging landscape, tech, and innovation with NEC Corporation of America

"Those types of capabilities where it impacts the passenger's experience greatly provides a negative context to what used...

Retail: Emerging trends, innovation, and key themes with Ann Cederhall

As the industry's landscape evolves, innovation is key. At World Aviation Festival, Ann Cederhall, Consultant at LeapShift will...

Empowering successful payments with Vueling Airlines

Charlotte Dumesnil, Director of Sales, Distribution and Alliances at Vueling Airlines will be speaking at World Aviation Festival...

Tech, collaboration, and evolution with the Director General at ACI World

Tech, collaboration, and evolution with the Director General at ACI World   In September, Luis Felipe De Oliveira...

Olivier Krueger, CMO Lufthansa Group – “Differentiating from old school marketing.”

Olivier Krueger, CMO Lufthansa Group - "Differentiating from old school marketing."   Olivier Krueger, Chief Marketing Officer (CMO)...

Lisa Eyamie, Director of Digital Roadmap and Innovation at WestJet: Avoiding “innovation for

Lisa Eyamie, Director of Digital Roadmap and Innovation at WestJet: Avoiding "innovation for the sake of innovation."  ...

Dr Nejib Ben-Khedher, Head of Emirates Skywards: Leveraging technology to optimise airline

Dr Nejib Ben-Khedher, Head of Emirates Skywards: Leveraging technology to optimise airline loyalty programmes   Dr Nejib Ben-Khedher...

Tara Mulrooney, Chief Technology Officer and Vice President of Innovation at Edmonton

Tara Mulrooney, Chief Technology Officer and Vice President of Innovation at Edmonton International Airport - "The airport's complex...

Interview with Mauro Oretti, Head of Operations, SkyTeam. The Sustainable Flight Challenge:

Interview with Mauro Oretti, Head of Operations, SkyTeam. The Sustainable Flight Challenge: Producing tangible results.   This year...

Marcelo Mota, Commercial Director and CCO, Aeroportos Brasil Viracopos – “Tech is

Marcelo Mota, Commercial Director and CCO, Aeroportos Brasil Viracopos - "Tech is an extremely powerful tool to leverage...

Panel discussion: The impact of COVID-19 on Chinese airlines’ international network and

AFA Panel discussion: The impact of COVID-19 on Chinese airlines' international network and the way forward for greater...

Joanna Patterson, VP Sales APAC, Etihad Airways – Keynote interview, Corporate travel

Joanna Patterson, VP Sales APAC, Etihad Airways - Keynote interview, Corporate travel "is definitely coming back."   At...

Keynote LCC CEO panel: How is the low cost landscape evolving and

Keynote LCC CEO panel: How is the low cost landscape evolving and what key trends are emerging?  ...

Mandy Ng, CEO HK Express – Keynote interview, “Concentrating digital investment on

Mandy Ng, CEO HK Express - Keynote interview, "Concentrating digital investment on customer-centric initiatives"   At Aviation Festival...

AFA Keynote airport CEO panel: Entering Asian airports’ post-pandemic era of unprecedented

AFA Keynote airport CEO panel: Entering Asian airports’ post-pandemic era of unprecedented digital transformation, collaboration, innovation, and reimagined...

Hari Marar, MD & CEO BIAL – Keynote interview, throwing bytes not

Hari Marar, MD & CEO BIAL - Keynote interview, throwing bytes not bricks   At Aviation Festival Asia...

Ayman Aboabah, CEO King Abdulaziz International Airport – Keynote interview, “The common

Ayman Aboabah, CEO King Abdulaziz International Airport - Keynote interview, "The common goal between all travellers."   At...

Diversity & Inclusion Panel: Embracing Equity – Why decisively inclusive leadership is

Diversity & Inclusion Panel: Embracing Equity - Why decisively inclusive leadership is the future of aviation, "You can't...

Interview with Ursula Silling, CEO at Branchspace and Stefanie Harder, Director Passenger

Interview with Ursula Silling, CEO at Branchspace and Stefanie Harder, Director Passenger Management at Hamburg Airport - "The...

Con Korfiatis, CEO flyadeal – Keynote interview “The digital demands in Saudi

Con Korfiatis, CEO flyadeal - Keynote interview "The digital demands in Saudi Arabia"   At Aviation Festival Asia...

AFA Panel: How have partnerships, technology adoption, and business models evolved in

AFA Panel: How have partnerships, technology adoption, and business models evolved in the Asian market since the crisis...

Mike Szücs, CEO Cebu Pacific Air – Keynote interview, “We are the

Mike Szücs, CEO Cebu Pacific Air - Keynote interview, "We are the world's most complex LCC I would...
Panelists

Commercial leaders panel – Changing behaviours and adapting RM, retailing, loyalty, and

Commercial leaders panel - Changing behaviours and adapting RM, retailing, loyalty, and network planning strategies to keep up...
Man and woman conducting interview online

Tamur Goudarzi Pour CCO Swiss International Airlines – Generative AI, modern airline

Tamur Goudarzi Pour CCO Swiss International Airlines – Generative AI, modern airline retailing, and NDC   New distribution...
CEO panel

Keynote CEO panel – What is the future of the Asian aviation

Keynote CEO panel - What is the future of the Asian aviation industry?   At Aviation Festival Asia...

Chai Eamsiri, CEO Thai Airways – Keynote interview, “Bringing back confidence”

Chai Eamsiri, CEO Thai Airways - Keynote interview, "Bringing back confidence"   At Aviation Festival Asia, Chai Eamsiri...
Webinar

Webinar: Architecting the future of AI-fuelled offer and order management

Webinar: Architecting the future of AI-fuelled offer and order management   This month, World Aviation Festival and PROS...
Man and woman seated for interivew

Interview with Kenny Chang, EVP & CMO, Korean Air – Marketing, culture,

Interview with Kenny Chang, EVP & CMO, Korean Air - Marketing, culture, and technology   At Aviation Festival...
David Emerson

David Emerson, Chief Commercial Officer (CCO) Virgin Australia – Keynote interview, “Five

David Emerson, Chief Commercial Officer (CCO) Virgin Australia - Keynote interview, "Five years of change in five months"...
Two women seated for an interview

Interview with Olivia Chang, CIO, Plaza Premium Group – Creating a seamless

Interview with Olivia Chang, CIO, Plaza Premium Group - Creating a seamless experience   At Aviation Festival Asia...
Man and woman seated for interview

Interview with Con Korfiatis CEO of flyadeal – Creating a digital-first airline

Interview with Con Korfiatis CEO of flyadeal - Creating a digital-first airline   At Aviation Festival Asia, Con...
Man and woman seated for interview

Interview with Sami Jauhiainen, Vice President Asia-Pacific at Neste – SAF in

Interview with Sami Jauhiainen, Vice President Asia-Pacific at Neste - SAF in the region   Sami Jauhiainen, Vice...
Tony Fernandes

Tony Fernandes, CEO Capital A – Keynote interview, “I think if you

Tony Fernandes, CEO Capital A - Keynote interview, "I think if you don't use it, you'll regret it."...
Man and woman seated for interview

Interview with Richard Nuttall, CEO of SriLankan Airlines – Tech, sustainability, and

Interview with Richard Nuttall, CEO of SriLankan Airlines - Tech, sustainability, and passenger expectations   At Aviation Festival...
Man and woman seated for interview

Peter Smith VP, Strategic Partnerships, Travel at Cover Genius – Customer trust,

Peter Smith VP, Strategic Partnerships, Travel at Cover Genius - Customer trust, personalisation, and future trends   At...
Man and woman seated for interview

Interview with Mike Szucs, CEO of Cebu Pacific Air – Digitalisation and growth

Interview with Mike Szucs, CEO of Cebu Pacific Air - Digitalisation and growth   At Aviation Festival Asia Mike...
Man and woman seated for interview

Interview with Damien Cramer, Global Head of Travel and Airlines at Worldline

Interview with Damien Cramer, Global Head of Travel and Airlines at Worldline Global - The post-pandemic payments landscape...
Richard Nuttalld

Richard Nuttall, CEO SriLankan Airlines – Keynote interview

Richard Nuttall, CEO SriLankan Airlines - Keynote interview, "There is absolutely no reason why this airline doesn't make...
Man and woman seated for interview

Interview with Kian Gould, Chairman of Omnevo – E-commerce, ancillaries, and consumer

Interview with Kian Gould, Chairman of Omnevo - E-commerce, ancillaries, and consumer behaviour   In this interview Kian...
Man and woman seated for interview

Interview with Ayman Aboabah, CEO King Abdulaziz International Airport – Managing high

Interview with Ayman Aboabah, CEO King Abdulaziz International Airport - Managing high demand exceeding capacity   At Aviation...
Neetan Chopra

Interview with Neetan Chopra, Chief Digital and Information Officer, IndiGo. Navigating the

Interview with Neetan Chopra, Chief Digital and Information Officer, IndiGo. Navigating the digital landscape - ChatGPT, staying competitive...
Man and woman seated for interview

Interview with Jeff Pan, Chief Product Officer, AirAsia Teleport – ChatGPT, future

Interview with Jeff Pan, Chief Product Officer, AirAsia Teleport - ChatGPT, future trends, and start ups   Jeff...
Man and woman seated for interview

Interview with Bryan Porter, Chief Revenue Officer, Datalex – Insights into retail

Interview with Bryan Porter, Chief Revenue Officer, Datalex - Insights into retail and distribution   Datalex is a...
Man and woman seated for an interview

Interview with Chai Eamsiri, CEO THAI Airways – Embracing digital

Interview with Chai Eamsiri, CEO THAI Airways - Embracing digital   This short interview with Chai Eamsiri, explores...
Man and woman seated for an interview

Interview with Aldric Chau, General Manager Digital, Cathay Pacific Airways Limited –

Interview with Aldric Chau, General Manager Digital, Cathay Pacific Airways Limited - Generative AI, data science, and tech...
Man and woman seated for interview

Interview with Andreas Slettvoll, CEO CHOOOSE – Sustainability and regional trends

Interview with Andreas Slettvoll, CEO CHOOOSE - Sustainability and regional trends   At Aviation Festival Asia 28th February...

Interview with Dr. Kerem Kızıltunç, CIO Turkish Airlines – Technology and the

Interview with Dr. Kerem Kızıltunç, CIO Turkish Airlines - Technology and the aviation industry   This 15-minute interview...
Two men and a woman seated for an interview

Interview with Ho Hoong Mau, Regional Director, APAC Sales, Plusgrade, and Paul

Interview with Ho Hoong Mau, Regional Director, APAC Sales, Plusgrade, and Paul Carroll, Group Chief Revenue and Network...
Man and woman seated for an interview

Interview with Sumesh Patel, APAC President, SITA – Megatrends, collaboration, and Gen

Interview with Sumesh Patel, APAC President, SITA - Megatrends, collaboration, and Gen Z   Sumesh Patel is responsible...
Two women seated for an interview

Interview with Mandy Ng, CEO of HK Express – The benefits of

Interview with Mandy Ng, CEO of HK Express - The benefits of digitisation   In this five-minute interview...

What to expect at Aviation Festival Asia with Mike Arnot

What to expect at Aviation Festival Asia with Mike Arnot   As highlighted by Mike Arnot in this...

Technology, retail, and distribution. An interview with Richard Engelmann, Regional Vice President,

Technology, retail, and distribution. An interview with Richard Engelmann, Regional Vice President, Asia, Oceania, and India at Japan...

What to expect at Aviation Festival Asia with Mabel Kwan

What to expect at Aviation Festival Asia with Mabel Kwan   Aviation Festival Asia is fast approaching. The...

An ambitious future for Jeddah Airport. Interview with Mr Ayman Aboabah –

An ambitious future for Jeddah Airport. Interview with Mr Ayman Aboabah, CEO Jeddah Airports Company   Mr Ayman...

What to expect at Aviation Festival Asia with Yen-Pu Paul Chen

What to expect at Aviation Festival Asia with Yen-Pu Paul Chen   At the end of the month...

What to expect at Aviation Festival Asia with Claire Donnellan

What to expect at Aviation Festival Asia with Claire Donnellan   Claire Donnellan, Director, Customer Centric Consulting will...

Data analytics in aviation. An interview with Dirk Jungnickel, SVP Enterprise Data

Data analytics in aviation. An interview with Dirk Jungnickel, SVP Enterprise Data & Analytics at Emirates Group  ...

Q&A with Virgin Australia CEO Jayne Hrdlicka

Q&A with Virgin Australia CEO Jayne Hrdlicka   On 21 April 2020, Virgin Australia entered voluntary administration. In...

“Terminal in a Garden,” the airport terminal built on the key pillars

“Terminal in a Garden,” the airport terminal built on the key pillars of Technology and Sustainability. An interview with...

Ancillaries and digitisation. An interview with Apple Ignacio, Director of Ancillaries, Cebu

Ancillaries and digitisation. An interview with Apple Ignacio, Director of Ancillaries, Cebu Pacific Air   Apple Ignacio, Director...

Insights from World Aviation Festival 2022 with Henry Harteveldt

Insights from World Aviation Festival 2022 with Henry Harteveldt   As we settle into 2023, it is important...

Creating a seamless customer journey across a global alliance. An interview with

Creating a seamless customer journey across a global alliance. An interview with Christian Oberlé, Chief eXperience Officer, SkyTeam  ...

Start-ups, sustainability, and travel technology. An interview with Suzanna Chiu, Head of

Start-ups, sustainability, and travel technology. An interview with Suzanna Chiu, Head of Amadeus Ventures   At the World...

Sustainability, digitisation, and post-pandemic strategy. An interview with Mike Szücs, Chief Executive

Sustainability, digitisation, and post-pandemic strategy. An interview with Mike Szücs, Chief Executive Officer, Cebu Pacific   In advance...

Interview with Yin May Lau, Group Chief Marketing and Customer Experience Officer,

Interview with Yin May Lau, Group Chief Marketing and Customer Experience Officer, Malaysia Airlines - “Our customers are...

“The industry is not taking advantage of tech as much as it

“The industry is not taking advantage of tech as much as it can.” An interview with Julie Shainock...

Paul Griffiths, CEO Dubai Airports – Keynote interview

Paul Griffiths, CEO Dubai Airports – Keynote interview   Last month at World Aviation Festival the CEO Dubai...

Technology and reaching net-zero by 2050. An interview with Yann Cabaret, CEO

Technology and reaching net-zero by 2050. An interview with Yann Cabaret, CEO SITA FOR AIRCRAFT   At the...

Keynote CEO panel: As airports rescale following the pandemic, how can they

Keynote CEO panel: As airports rescale following the pandemic, how can they rebuild to a smarter future whilst...

Birgir Jonsson, CEO PLAY – Keynote interview

Birgir Jonsson, CEO PLAY – Keynote interview   At last month's World Aviation Festival, John Strickland interviewed Birgir...

Sean Donohue, CEO DFW Airport Board – Keynote interview

Sean Donohue, CEO DFW Airport Board – Keynote interview   The Dallas Fort Worth (DFW) Airport Board CEO...

Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape

Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape is “progressing but conservative”   In...

Keynote Digital Product Panel: How do airlines create end-to-end digital products and

Keynote Digital Product Panel: How do airlines create end-to-end digital products and services that can compete with other...

Discussing sustainability with the President of Shell Aviation, Jan Toschka

Discussing sustainability with the President of Shell Aviation, Jan Toschka   At the World Aviation Festival in Amsterdam...

Andrew Wilcock, CRO Accelya – Keynote interview

Andrew Wilcock, CRO Accelya - Keynote interview   At World Aviation Festival last month, Andrew Wilcock, the new...

Attracting and retaining talent with James Parker, Venari Partners – ‘I’m not

Attracting and retaining talent with James Parker, Venari Partners – ‘I’m not sure everybody grows up wanting to...

Schiphol Presentation: Sharing data to improve the passenger experience

Schiphol Presentation: Sharing data to improve the passenger experience   At last month’s World Aviation Festival, Tor Boe-Lillegraven...

Interview with Pierre Thach Hoang, CCO Bamboo Airways – A growing perspective

Interview with Pierre Thach Hoang, CCO Bamboo Airways – A growing perspective   Pierre Thach Hoang, CCO Bamboo...

Robert Carey, President Wizz Air – Keynote Interview

Robert Carey, President Wizz Air – Keynote Interview   At last month’s World Aviation Festival Wizz Air President...

David Lavorel, CEO SITA – Keynote interview

David Lavorel, CEO SITA – Keynote interview   At last month's World Aviation Festival, David Lavorel, CEO, SITA...

Willie Walsh, Director General IATA – Keynote interview

Willie Walsh, Director General IATA – Keynote interview   Willie Walsh Director General, International Air Transport Association (IATA)...

Interview with Michael Tan, CCO Scarabee Aviation Group – “Technology at heart”

Interview with Michael Tan, CCO Scarabee Aviation Group - "Technology at heart"   In this short, 10-minute interview...

Interview with Eddie Wilson, CEO Ryanair DAC – “Sustainable aviation fuel is

Interview with Eddie Wilson, CEO Ryanair DAC – “Sustainable aviation fuel is the key”   In this short...

Alan Joyce, CEO Qantas – Keynote interview

Alan Joyce, CEO Qantas – Keynote interview   At World Aviation Festival, Guy Johnson interviewed Qantas CEO, Alan...

Keynote innovation panel – “Aviation tech innovation going into 2023 – time

Keynote innovation panel – “Aviation tech innovation going into 2023 – time for a new mindset?”   This...

Sheikh Aimen Al Hosni, CEO Oman Airports – Keynote interview “how can

Sheikh Aimen Al Hosni, CEO Oman Airports – Keynote interview “how can innovation open the door to positive...

Shai Weiss, CEO Virgin Atlantic Airways – Keynote interview “seeing the word

Shai Weiss, CEO Virgin Atlantic Airways – Keynote interview “seeing the word differently: people, purpose, planet.”   Shai...

Marjan Rintel, CEO KLM – Keynote interview

Marjan Rintel, CEO KLM - Keynote interview   Last month at the World Aviation Festival in Amsterdam, Guy...

Eddie Wilson, CEO Ryanair DAC – Keynote interview

Eddie Wilson, CEO Ryanair DAC – Keynote interview At World Aviation Festival, Eddie Wilson joined John Strickland for...

Interview with Robert Horton, DFW Airport – “Sustainability is complimentary to good

Interview with Robert Horton, DFW Airport - “Sustainability is complimentary to good business”   Robert Horton, Vice President...

Discussing digital transformation with Chamara Perera, Group Head of IT SriLankan Airlines

Discussing digital transformation with Chamara Perera, Group Head of IT at SriLankan Airlines   This week I was...

IBM Interview With Dee Waddell – “It’s a Human Based Industry, It

IBM Interview With Dee Waddell – “It’s a Human Based Industry, It Brings People Together”   At this...

TAP Air Portugal, Connecting the World. Interview with Silvia Mosquera

TAP Air Portugal, Connecting the World. Interview with Silvia Mosquera   Next year’s World Aviation Festival will be...

What’s Next for Offer Optimisation? Interview with Surain Adyanthaya – President of

What’s Next for Offer Optimisation? Interview with Surain Adyanthaya - President of Travel at PROS   As airlines...

Sustainability Panel: What are the challenges of building back better and scaling

How we can rethink the airline business model using data and a more agile approach to help us...

What is the future of biosecurity and contactless Journey’s in a part-vaccinated

How we can rethink the airline business model using data and a more agile approach to help us...
pieter elbers klm

Keynote Interview with Pieter Elbers, President and CEO KLM: Managing the crisis

How we can rethink the airline business model using data and a more agile approach to help us...
airport ceo panel world aviation festival

Closing Keynote Airport CEO Panel: How do airports need to rethink their

How we can rethink the airline business model using data and a more agile approach to help us...

Closing Keynote Panel: How we can rethink the airline business model using

How we can rethink the airline business model using data and a more agile approach to help us...

Keynote Interview: What is the outlook for global aviation in 2021?

Guy Johnson interviews IATA CEO Alexandre de Juniac to discuss the ongoing impact of COVID-19 on the aviation...

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