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Agentic AI in Aviation: Vinay Sukumar Explains What’s Next
14-Time Champion: How Vancouver Airport (YVR) Redefines Passenger Experience
The key UX features behind United’s award-winning app
Why 80 per cent of companies are not seeing gen AI ROI,
MIA Chief Innovation Officer shares his top tech investment for 2025
United Airlines: How a fresh perspective is reshaping loyalty
Three AI trends transforming the industry by 2030
What can airlines learn from banks and retailers?
Garuda Indonesia on the evolving APAC loyalty landscape
How Lufthansa Group is redefining end-to-end retail
Getting ahead of the next digital leap
Keynote airport panel: “The evolving airport industry”
Airbus: Three transformative tech breakthroughs to watch
Ryanair COO: “ATC will be a shambles again – here’s why”
Three trends shaping airline loyalty this year
Shihaj Kutty: Riyadh Air’s modern tech infrastructure
Seven strategies for building a future-proof digital ecosystem
flyadeal CEO shares the simple trick to creating a top-rated app
Riyadh Air: An opportunity to reimagine loyalty
The vision behind Air India Express’ route expansion
What is the purpose of an airline alliance?
Using Offer and Order to bring back the Golden Age of Travel
“We’ve got the scars now:” Cebu Pacific’s bold plans for 2025
“We are the airline that refuses to die”: SpiceJet’s resilience and growth
How Dalaman Airport plans to generate 100 per cent of its electricity
How did AirAsia MOVE secure a 65 per cent ancillary attach rate?
Dubai Airports CEO issues a challenge to all tech developers
Airline disruption: A $60b problem or a loyalty-building opportunity?
How can LCCs lead the industry in tech adoption and experience strategies
Building long-term sustainable growth at Cambodia Airports
Emerging stronger: What’s next for SriLankan Airlines?
Air India Express strategy: Growing domestic India and the short-haul international market
“Within five years, four or five AI tech giants will emerge and
Offer and order, dynamic pricing, and Agentic AI
How Emirates Skywards transformed loyalty members into active users
Is aviation doing enough to inspire the next generation of talent?
AFA spotlight: Charity partner Airlink looks to expand APAC footprint
Building a digital talent model to rival tech giants
AFA spotlight: Top themes & debates to watch out for
Reskilling for the AI era: How gen AI is changing the industry
The secret to customer-centric retailing
AFA spotlight: “It takes a village to raise a start up”
5G, robots, automation: How will airports look 10 years into the future?
From flight-centric to customer-centric: How NDC is reshaping retail
How far can technology enhance experience?
Three cybersecurity tips: Southwest Airlines’ Chief Information Security Officer
Crypto, digital wallets, and disrupting payments
How did BER use AI to improve baggage efficiency from 80 to
Frequent flyer programmes vs loyalty ecosystems
Passenger demands, personalisation, and the “say-do” gap
The “simple strategy” behind Ryanair’s marketing success
Riyadh Air: Delivering a modern retailing experience
How SAS became Europe’s most punctual airline
Five trends shaping retailing for the next five years
Forbes, the Godfathers of AI, and multi-billion dollar airport modernisation
Keynote Interview with Jozsef Varadi, CEO of Wizz Air
Offers & Orders: Where are we at?
Airline CEOs on the paradox of Gen Z: Trust, data, and personalisation
“The most viable, lowest cost solution” to the sustainability challenge
Willie Walsh: The realistic cost of aviation’s transition to net zero
ON DEMAND WEBINAR: Transforming Airline Retailing: A value path to Offers and
The three key pillars of SAS’ post-Chapter 11 business plan
CEO of Skyscanner warns ML is about to cause “serious disruption” in
Autonomous stores and the evolution of airport retail
What excites and concerns airline commercial leaders?
Will intermediaries stay essential in the evolving distribution landscape?
David Neeleman keynote interview: SAF is a “complete waste of money”
Walsh and Neeleman clash over sustainability in keynote CEO panel
How DXB CEO Paul Griffiths plans to change passenger experience
Marjan Rintel: Automation, AI, and data at KLM
CEO of FLYR shares details on strategic partnership with Riyadh Air
Changes at Schiphol: Pieter van Oord shares details on the 6 billion
Sustainability “next steps” with Pittsburgh International Airport’s CEO
Sun Country Airlines CEO shares the “secret sauce” to remaining profitable amid
Alaska Airlines on taking an innovative approach to unlocking new revenue streams
“Perception leads to reality” Group CMO, SAUDIA Airlines on brand building and
Official airport partner: President & CEO Royal Schiphol Group on 6 billion
AI, 5G, and hyper personalisation: The future of airline retailing with Juan
Co-Founder Sustainable Aero Lab on what to expect at Sustainability and Digital
How AI is elevating the attendee experience at World Aviation Festival 2024
CEO TravelX: Generating exponential improvement using emerging tech
Five practical insights from Louie Orbeta: Steps to protect your airport from
NDC, data, and AI with Dr Vugranam Sreedhar, Kyndryl
Official charity partner: Empowering children across KLM destinations with Wings of Support
Behind the AI buzzword and attracting talent in a digital world with
Official alliance partner: CEO of SkyTeam on tech and collaboration
Adapting to the digital demands of passengers: Paul Mills, Head of Inflight
An investment perspective on digitisation and innovation with the MD of AE
Establishing an efficient transformation strategy with the Chief Transformation Officer, Vueling Airlines
From cost centre to value hub: Transforming airline operations with Bob Tulleken,
Maurice Jenkins, MIA: Creating synergy between digital innovation and sustainability
Using tech to transform loyalty and rewards
Southwest Airlines’ COO: Challenges, innovation, and strategy
Efficiency and innovation at South America’s largest hub with João Pita
Effectively unlocking the power of genAI for CX with Vijay Dheap
Bernadette Berger on game-changing tech for guest experience
Embracing innovation: Jason Ward on technology as a tool to empower crew
How AI will revolutionise airline retailing: John Tzioufas, Chief Revenue Officer, FLYR
Insights from WAF’s official airline partner KLM Royal Dutch Airlines
Keynote interview: Andre Viljoen, CEO, Fiji Airways: 4 game changing strategies to
Willie Walsh: “They’re part of the problem, they’ve got to be part
Keynote interview: Tony Douglas on launching one of the world’s most ambitious
The evolving Offers and Orders landscape with Bryan Porter, Chief Revenue Officer,
Who should pay for the industry’s sustainability transformation with Alex Reyes, Chief
Ancillaries, tech, and innovation with Nadia Omer, CEO, AirAsia MOVE
Keynote panel: How will APAC airport masterplans prioritise technology?
Cyril Girot, CEO, Cambodia Airports on establishing a pioneering role in Positive
CTO, IBS Software on using tech to meet the needs of next
Keynote: Pieter Elbers, CEO of IndiGo – Developing from a domestic carrier
Moderator insights: Airport tech with Steven Dickson
Data digitisation for a common language with NG Aviation
Unlocking the full power of data analytics and insights with Cathay
Future strategies with David Emerson
Adapting to evolving traveller behaviours with Mastercard
Transforming ground handling with Arafat Tayob
Translating an innovation mindset to tangible change with COO of Airport Authority
Hydrogen – the fuel of the future? With Martina Löfqvist
Panel: Modern airline retailing in an era of ChatGPT
Where are the quick wins when it comes to improving the digital
IROPs: Protecting passengers from the adversities of disruption with AirAsia
United Airlines triumphs in the Battle of the Apps 2023
Security and biometrics with Diane J. Sabatino, US Customs and Border Protection
Reshaping aviation through digital transformation with AirportLabs
Tino Klaehne on AI & tech integration in an asset heavy industry
What the hell do our customers want?
The shifting landscape of airline payments
Building a complete view on SAF and the decarbonisation of the industry
Airport CIO panel: Roadmapping the biometric experience
“An opportunity for airlines to experiment with innovation.” Mauro Oretti, Head of
Xavier Lagardere on the safe integration of AI
Keynote panel: Unpacking airport masterplans
“Where the future is” with Alex Mans, Founder & CEO, FLYR
Tara Mulrooney, CTO, YEG: Innovation and security
The evolving role of robotics in travel with United Robotics Group
“It’s a combination of conviction and data.” Mauricio Parise, Delta Air Lines
Keynote interview: Paul Griffiths, CEO, Dubai Airports
“The more you understand your customer, the more you can innovate.” Andrew
LCC CEO panel: Evolving landscape and key trends
“Nothing is the same as before.” Snowfall on intermodal travel and passenger
Modern retailing at Emirates: The future of offer and order
Diversity & Inclusion: Lift Off to Leadership
The role of technology in crafting an airport experience from the future
Keynote CEO panel: Decarbonisation, AI, and tech trends
“That’s the art. It’s understanding the customer and meeting them where they
How Value Group and Swissport succeed in providing optimal customer care solutions
“It’s a big challenge but I’m confident this time we should get
Keynote Interview: How Delta Air Lines is transforming the end to end
“The move is inevitable.” Jitendra Sindhwani, IBS Software on the transition to
“It’s not rocket science.” Stefanie Neumann, CEO, Lufthansa Systems on leveraging data
“The gift we possess is a blank sheet of paper, we have
“There is no silver bullet to decarbonising aviation.” Jane Ashton on easyJet’s
“Gen AI is only the tip of the iceberg.” Massimo Morin, AWS
“Gender diversity brings more productivity and creativity.” Güliz Öztürk explores DEI, sustainability,
“We are shouting it from the rooftops.” Sustainability, innovation, and ancillaries with
“That’s the key to sustainability.” Technology and future challenges with Paul Griffiths
Julie Shainock, Microsoft: Using generative AI to “do more with less”
“At the heart of it, you have to remember that you’re dealing
AI in aviation with Glenn Morgan
AI that “gives you back time.” Maximising predictive data with FlightAware
Industry trends and event insights with Sinead Finn
Airports: The emerging landscape, tech, and innovation with NEC Corporation of America
Retail: Emerging trends, innovation, and key themes with Ann Cederhall
Empowering successful payments with Vueling Airlines
Tech, collaboration, and evolution with the Director General at ACI World
Olivier Krueger, CMO Lufthansa Group – “Differentiating from old school marketing.”
Lisa Eyamie, Director of Digital Roadmap and Innovation at WestJet: Avoiding “innovation for
Dr Nejib Ben-Khedher, Head of Emirates Skywards: Leveraging technology to optimise airline
Tara Mulrooney, Chief Technology Officer and Vice President of Innovation at Edmonton
Interview with Mauro Oretti, Head of Operations, SkyTeam. The Sustainable Flight Challenge:
Marcelo Mota, Commercial Director and CCO, Aeroportos Brasil Viracopos – “Tech is
Panel discussion: The impact of COVID-19 on Chinese airlines’ international network and
Joanna Patterson, VP Sales APAC, Etihad Airways – Keynote interview, Corporate travel
Keynote LCC CEO panel: How is the low cost landscape evolving and
Mandy Ng, CEO HK Express – Keynote interview, “Concentrating digital investment on
AFA Keynote airport CEO panel: Entering Asian airports’ post-pandemic era of unprecedented
Hari Marar, MD & CEO BIAL – Keynote interview, throwing bytes not
Ayman Aboabah, CEO King Abdulaziz International Airport – Keynote interview, “The common
Diversity & Inclusion Panel: Embracing Equity – Why decisively inclusive leadership is
Interview with Ursula Silling, CEO at Branchspace and Stefanie Harder, Director Passenger
Con Korfiatis, CEO flyadeal – Keynote interview “The digital demands in Saudi
AFA Panel: How have partnerships, technology adoption, and business models evolved in
Mike Szücs, CEO Cebu Pacific Air – Keynote interview, “We are the
Commercial leaders panel – Changing behaviours and adapting RM, retailing, loyalty, and
Tamur Goudarzi Pour CCO Swiss International Airlines – Generative AI, modern airline
Keynote CEO panel – What is the future of the Asian aviation
Chai Eamsiri, CEO Thai Airways – Keynote interview, “Bringing back confidence”
Webinar: Architecting the future of AI-fuelled offer and order management
Interview with Kenny Chang, EVP & CMO, Korean Air – Marketing, culture,
David Emerson, Chief Commercial Officer (CCO) Virgin Australia – Keynote interview, “Five
Interview with Olivia Chang, CIO, Plaza Premium Group – Creating a seamless
Interview with Con Korfiatis CEO of flyadeal – Creating a digital-first airline
Interview with Sami Jauhiainen, Vice President Asia-Pacific at Neste – SAF in
Tony Fernandes, CEO Capital A – Keynote interview, “I think if you
Interview with Richard Nuttall, CEO of SriLankan Airlines – Tech, sustainability, and
Peter Smith VP, Strategic Partnerships, Travel at Cover Genius – Customer trust,
Interview with Mike Szucs, CEO of Cebu Pacific Air – Digitalisation and growth
Interview with Damien Cramer, Global Head of Travel and Airlines at Worldline
Richard Nuttall, CEO SriLankan Airlines – Keynote interview
Interview with Kian Gould, Chairman of Omnevo – E-commerce, ancillaries, and consumer
Interview with Ayman Aboabah, CEO King Abdulaziz International Airport – Managing high
Interview with Neetan Chopra, Chief Digital and Information Officer, IndiGo. Navigating the
Interview with Jeff Pan, Chief Product Officer, AirAsia Teleport – ChatGPT, future
Interview with Bryan Porter, Chief Revenue Officer, Datalex – Insights into retail
Interview with Chai Eamsiri, CEO THAI Airways – Embracing digital
Interview with Aldric Chau, General Manager Digital, Cathay Pacific Airways Limited –
Interview with Andreas Slettvoll, CEO CHOOOSE – Sustainability and regional trends
Interview with Dr. Kerem Kızıltunç, CIO Turkish Airlines – Technology and the
Interview with Ho Hoong Mau, Regional Director, APAC Sales, Plusgrade, and Paul
Interview with Sumesh Patel, APAC President, SITA – Megatrends, collaboration, and Gen
Interview with Mandy Ng, CEO of HK Express – The benefits of
What to expect at Aviation Festival Asia with Mike Arnot
Technology, retail, and distribution. An interview with Richard Engelmann, Regional Vice President,
What to expect at Aviation Festival Asia with Mabel Kwan
An ambitious future for Jeddah Airport. Interview with Mr Ayman Aboabah –
What to expect at Aviation Festival Asia with Yen-Pu Paul Chen
What to expect at Aviation Festival Asia with Claire Donnellan
Data analytics in aviation. An interview with Dirk Jungnickel, SVP Enterprise Data
Q&A with Virgin Australia CEO Jayne Hrdlicka
“Terminal in a Garden,” the airport terminal built on the key pillars
Ancillaries and digitisation. An interview with Apple Ignacio, Director of Ancillaries, Cebu
Insights from World Aviation Festival 2022 with Henry Harteveldt
Creating a seamless customer journey across a global alliance. An interview with
Start-ups, sustainability, and travel technology. An interview with Suzanna Chiu, Head of
Sustainability, digitisation, and post-pandemic strategy. An interview with Mike Szücs, Chief Executive
Interview with Yin May Lau, Group Chief Marketing and Customer Experience Officer,
“The industry is not taking advantage of tech as much as it
Paul Griffiths, CEO Dubai Airports – Keynote interview
Technology and reaching net-zero by 2050. An interview with Yann Cabaret, CEO
Keynote CEO panel: As airports rescale following the pandemic, how can they
Birgir Jonsson, CEO PLAY – Keynote interview
Sean Donohue, CEO DFW Airport Board – Keynote interview
Interview with Daniel Friedli, Travel in Motion – The APAC distribution landscape
Keynote Digital Product Panel: How do airlines create end-to-end digital products and
Discussing sustainability with the President of Shell Aviation, Jan Toschka
Andrew Wilcock, CRO Accelya – Keynote interview
Attracting and retaining talent with James Parker, Venari Partners – ‘I’m not
Schiphol Presentation: Sharing data to improve the passenger experience
Interview with Pierre Thach Hoang, CCO Bamboo Airways – A growing perspective
Robert Carey, President Wizz Air – Keynote Interview
David Lavorel, CEO SITA – Keynote interview
Willie Walsh, Director General IATA – Keynote interview
Interview with Michael Tan, CCO Scarabee Aviation Group – “Technology at heart”
Interview with Eddie Wilson, CEO Ryanair DAC – “Sustainable aviation fuel is
Alan Joyce, CEO Qantas – Keynote interview
Keynote innovation panel – “Aviation tech innovation going into 2023 – time
Sheikh Aimen Al Hosni, CEO Oman Airports – Keynote interview “how can
Shai Weiss, CEO Virgin Atlantic Airways – Keynote interview “seeing the word
Marjan Rintel, CEO KLM – Keynote interview
Eddie Wilson, CEO Ryanair DAC – Keynote interview
Interview with Robert Horton, DFW Airport – “Sustainability is complimentary to good
Discussing digital transformation with Chamara Perera, Group Head of IT SriLankan Airlines
IBM Interview With Dee Waddell – “It’s a Human Based Industry, It
TAP Air Portugal, Connecting the World. Interview with Silvia Mosquera
What’s Next for Offer Optimisation? Interview with Surain Adyanthaya – President of
Sustainability Panel: What are the challenges of building back better and scaling
What is the future of biosecurity and contactless Journey’s in a part-vaccinated
Keynote Interview with Pieter Elbers, President and CEO KLM: Managing the crisis
Closing Keynote Airport CEO Panel: How do airports need to rethink their
Closing Keynote Panel: How we can rethink the airline business model using
Keynote Interview: What is the outlook for global aviation in 2021?
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