Darren Laws, Vice President – Europe Merchant Partnership Development, Visa joined for a concise but comprehensive discussion exploring the shifting landscape of airline payments.
The conversation looked at changing customer expectations, benefits for airlines embracing innovation, and the influence of upcoming technologies on the future of airline payments, with Darren highlighting a series of:
“Small innovative steps that really start to transform the travel experience.”
During the interview, Darren explained how technology can be seamlessly integrated to transform the customer experience, elevate relationships with travellers, and minimise dropouts in the purchase path. Here, the conversation touched on the importance of personalisation and the benefits this harbours for both passengers and airlines.
Watch the full interview below.
For more like this see:
- Empowering successful payments with Vueling Airlines
- The payment jungle
- A customer-focused roadmap to digital airline payments
