The ASQ Customer Experience Awards, run annually by Airports Council International (ACI), have named the world’s leading airports across a range of categories. Surveying 700,000 passengers, including through onsite interviews, ASQ’s thorough methodology has made recognition by the Awards highly coveted.
The 2026 edition covered more than 400 airports across 110 countries. Overall recognition was awarded to airports in the top 20%, with honourees divided by region as well as by size. Additional awards for Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable Airport, and Cleanest Airports recognise the top 5% of airports in these categories.
The Awards also welcomed eight new inductees to the ACI World Director General’s Roll of Excellence. Celebrating airports who have delivered a consistently excellent customer experience, the 2026 inductees were:
- Ankara Esenboğa Airport (Ankara, Turkey)
- Greenville-Spartanburg International Airport (Greer, United States of America)
- Izmir Adnan Menderes Airport (Izmir, Turkey)
- Louis Armstrong New Orleans International Airport (New Orleans, United States of America)
- Newcastle International Airport (Newcastle, United Kingdom)
- Pattimura International Airport (Ambon, Indonesia)
- Supadio Airport (Pontianak, Indonesia)
- Yogyakarta International Airport (Java, Indonesia)
ACI World Director General Justin Erbacci said:
Airports are demonstrating that passenger satisfaction can continue to rise despite growing pressure. These awards reflect the collective efforts of airport teams and stakeholders worldwide. As we celebrate the ASQ program’s 20th Anniversary, we recognise two decades of trusted insights and recognition that have helped airports create better and more memorable journeys. Congratulations to all the ACI ASQ Customer Experience Award winners for their unwavering dedication to passenger experience.
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