Every day billions of people turn to chat platforms to stay in touch with their family and friends. Now they are also connecting with thousands of businesses worldwide. Airlines are no exception and have to constantly deal with an influx of consumer messages. When customers message an airline, they expect to get a near-instant response to any of their flight-related questions or problems. Users do not care what time of the day it is, if they have a problem, or on which platform airlines choose to provide support.
As a result, airlines are looking for more effective ways to use chat apps. Chatbots powered with AI are a new help to automate the growing amount of customer interactions and provide a better user experience. Although chatbots have been around for some years, the latest advancements in the machine learning and natural language processing technology gave them a second breath. The adoption of chatbots can bring many benefits to airlines. They can range from lowering operational costs to increasing sales and improving customer loyalty. The infographic by Eddy Travels explores the main reasons why all airlines should embrace chatbots in the 21st century.