Travel Tech
flynas debut ‘Find My View’ seat selector tool
Saudi Arabian low-cost carrier (LCC) flynas have launched a 'Find My View' tool to help passengers choose their preferred window seat. Built in partnership with VML Riyadh, the AI-driven seat selector uses advanced machine learning and predictive models to analyse the...
Riyadh Air tap Neo Space Group for inflight connectivity
Riyadh Air have announced a new partnership with Neo Space Group (NSG) for inflight connectivity (IFC) on their fleet of A321s. NSG's Skywaves solution will support Riyadh Air's onboard offering, providing free WiFi up to 300 Mbps. All passengers have to do to access...
KLM to offer free inflight WiFi on European journeys
KLM have announced that passengers from all classes will be able to access free WiFi on European flights. Beginning on 22 January, travellers can check emails, stream TV, or browse social media on their own devices. The service is available on half of KLM's aircraft,...
Musk/Ryanair feud escalates over O’Leary Starlink comments
Tech mogul Elon Musk and Ryanair CEO Michael O'Leary continue to trade jibes over comments O'Leary made regarding Starlink. O'Leary has even welcomed Musk's threats to buy a share in the low-cost carrier. A subsidiary of Musk's company SpaceX, Starlink provides...
New American Airlines app feature helps passengers rebook during disruption
American Airlines is debuting new app features that will assist travellers in the event of disruption. Flight rebooking, bag tracking, and vouchers will all be available in one place on the app or the airline's website. Flight status is made clear through a dedicated...
Delta Air Lines integrates Apple AirTag for bag tracking
Delta Air Lines have officially integrated Apple AirTag technology alongside their existing baggage systems, Skift has revealed. Providing real-time updates on the location of chosen possessions, AirTags are connected to users' Apple devices through the Internet of...
MIA adds largest single deployment of biometric screening in US
Miami International Airport (MIA) has rolled out the largest single deployment of biometric passport screenings in the United States as it presses on with its US$9 billion investment programme. Using SITA Smart Path technology, US Customs and Border Protection (CBP)'s...
VOTE NOW for the best airline app in MENA and APAC
After six successful competitions at our World Aviation Festival, in 2026 the Battle of the Airline Apps will debut at Aviation Festival Asia! In this live, on-stage competition, six airlines from MENA and APAC will go head-to-head, pitching their applications to a...
ACI passenger survey highlights key trends for 2026 and beyond
Airports Council International (ACI) have published their annual Airport Service Quality (ASQ) Global Traveller Survey, highlighting key trends in tech, personalisation, and sustainability. The sixth edition of the report asked more than 4,000 passengers from 30...
Qantas Innovation Centre brings tech development in-house
Qantas have announced they will establish a new Product Innovation Centre in Adelaide, South Australia. Opening in March 2026, the Centre will bring tech innovation in-house for the Australian national carrier. 420 skilled jobs will be created over three years, with...
Emirates deploys biometrics at DXB for passport-free experience
Emirates has launched a new biometrics system at Dubai International Airport (DXB), allowing passengers to pass through check-in, security, lounges, and boarding without producing any documents. The 200 cameras have been installed across Terminal 3 to the cost of...
Rome Fiumicino adds AI airport assistant
Aeroporti di Roma has developed an AI assistant for passengers flying from Rome Fiumicino 'Leonardo da Vinci' Airport. Designed in collaboration with Amazon Web Services and Storm Reply, the Virtual Assistant is available through the airport's website and its...
Air Canada expands in-app bag tracking to European flights
Air Canada is rolling out in-app bag tracking across its European flights. Passengers travelling to destinations such as London, Rome, Paris, or Copenhagen can now access the popular service, which has already been introduced on North American and Asia-Pacific...
Lufthansa and Amadeus trial digital ID wallet for air travel
Lufthansa has partnered with Amadeus to test the European Union Digital Identity (EUDI) Wallet for air travel. From July to August 2025, the German airline trialled the Wallet with its frequent flyers for online check-in, as well as bag drop, security gates, and...
Dubai Airport introduces world’s first document-free departure corridor
Travellers at Dubai International Airport's Terminal 3 can now enter departures through a document-free, fully automated 'Red Carpet' corridor. Developed by Dubai Airports and the General Directorate of Residency and Foreigners Affairs (GDRFA) Dubai, the smart...
Halifax Stanfield Airport pilots customer service robots
Halifax International Airport Authority (HIAA) has introduced two new customer service robots at Halifax Stanfield Airport. In partnership with local start-up Maritime Robotics, the Canadian airport is piloting the custom-built robots to provide additional customer...
The key UX features behind United’s award-winning app
United Airlines boasts both an award-winning app and loyalty programme. As one of the largest airlines in the world, the US carrier is setting standards for customer-centric travel and modern loyalty working to stay ahead of rapidly evolving expectations. The...
Risky business
Airlines are risk averse. Everybody knows that, right? And rightly so - safety and risk management in the aviation industry is something that must be taken seriously. Ensuring safe operations is the single most important topic for any airline, and we as an industry...
Why 80 per cent of companies are not seeing gen AI ROI, but SunExpress is
According to McKinsey's research, 80 per cent of organisations are not seeing a tangible impact on enterprise-level EBIT from their use of gen AI. However, when applied strategically and in combination with cloud and data innovation, AI is already having a tangible...
MIA Chief Innovation Officer shares his top tech investment for 2025
When it comes to tech innovation, airports are faced with an overwhelming array of options. But what are some of the trends that are actually worth investing in? At Aviation Festival Americas in May, Maurice Jenkins, Chief Innovation Officer IAP C.M., at Miami...
