This World Aviation Festival interview with Miami International Airport (MIA) CIO began with Maurice Jenkins sharing his vision for the “ideal” airport experience. The MIA CIO described a paperless, seamless, holistic airport/airline journey, centered around the customer.
From this starting point, the interview looked at how MIA is strategically planning for this future, highlighting areas of priority, and underscoring the importance of futureproofing where possible. Here, the need to remain agile and retain the ability to pivot was explained as we look towards innovating for the future.
The conversation also touched on the potential of biometrics and digital identity in transforming the passenger experience, as well as the value of collaboration and the nuances of harnessing data.
Watch the full interview here.
For more like this see:
- “That’s the key to sustainability.” Technology and future challenges with Paul Griffiths
- Tara Mulrooney, Chief Technology Officer and Vice President of Innovation at Edmonton International Airport – “The airport’s complex digital backbone.”
- Key takeaways from IATA’s 2023 Global Passenger Survey (GPS)
