Vienna Airport and Austrian Airlines offer home luggage pick up

As the industry approaches the busy summer period, airlines and airports are using technology to avoid bottlenecks across the customer journey. One way tech is helping to reduce friction at the airport is by shifting preparation off-site where possible. A popular example of this is online check-in which has streamlined the airport experience for travellers since 1999. Developing beyond this, an option to complete bag drop before the day of travel is now being integrated.

Vienna Airport and Austrian Airlines are working collaboratively with Airportr to streamline the airport experience, offering passengers the chance to hand over their baggage with home luggage pick up. This occurs at a desired location and time before departing for the airport and leaves the passenger bag free until their destination.

Julian Jäger, Joint CEO and COO of Vienna Airport described it as:

“An innovative service designed to enhance travel comfort […] Passengers can depart for their well-deserved vacations in an even more relaxed manner by having their luggage picked up from home and without having to wait at the check-in counters. We are further expanding service quality in Vienna just in time before the summer season.”

The option has been running since 12 April with the first 200 bookings free of charge. From May, the offer is set to expand and be permanently integrated into the service portfolio with costs begin at €26 depending on the number of pieces of luggage and the pick-up location.

Is this an option you would opt for before heading to the airport?

For more on baggage technology see:

• Changi digitise bag operations with iChangi baggage tracker
• Is this summer’s baggage crisis an innovation opportunity?
• SITA and Lufthansa address the industry’s $2.2 billion pain point with the automation of reflighting of baggage 

Article by Jess Brownlow

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