Sheikh Aimen Al Hosni, CEO Oman Airports – Keynote interview “how can innovation open the door to positive change, business revolution, and further growth?”
Sheikh Aimen Al Hosni, CEO Oman Airports explains how incorporating technology and human touch into operations got Oman Airports from 97th to 16th best airport in the world.
The Oman Airports CEO explores the intersect between human touch and technology to improve airport processes inline with customer expectations. One example given is the way that staff respond to customer feedback touchpoints distributed through the airport. These provide live feedback allowing staff to actively and immediately respond.
Another initiative explored is the “youth board” of gen-Z employees. Sheikh Aimen Al Hosni describes the ways this “youth board” influences the airport through introducing innovative, technology driven ideas. It also ensures the airport actively incorporates the expectations of the largest generation on Earth.