Digital Transformation
SITA integrate Google Find Hub with WorldTracer baggage system
SITA have integrated Google's Find Hub with its WorldTracer baggage system, allowing passengers to share luggage location information with airlines through their personal devices. Bag finding is usually conducted through airport bag scans and airline data exchanges....
VOTE for your winners in the Aviation Festival Asia Awards 2026!
Aviation Festival Asia 2026 is fast approaching, and so are the inaugural AFA Awards. Taking place on Day 1 of the event (25th March), the Awards have been designed to highlight excellence across the APAC industry, from cutting-edge digital solutions to meaningful...
Julio Rodriguez: How I set the commercial strategy at IAG
International Airlines Group (IAG) brings together some of the biggest names in the aviation world. Through national carriers Aer Lingus, British Airways, and Iberia, to the low-cost carriers LEVEL and Vueling, IAG takes customers to more than 250 destinations on a...
Korean Air introduces Gen AI chatbot for customer support
Korean Air have debuted a new generative AI chatbot designed to answer passenger queries. Built on the airline's extensive datasets, the model uses natural language processing (AI) to provide personalised customer support. Travellers can ask the chatbot to check their...
Implementing next-generation technology at APAC’s airports
Customer expectations for airports are shifting fast, nowhere more so than in the Asia-Pacific region. From the famous halls of Singapore Changi to Bengaluru's new 'Gate Z' lounge for young travellers, airports across the region are developing innovative strategies to...
Building a seamless retail and payments experience
The Offer-Order transition is well underway, but are airlines missing out on opportunities that could inhibit growth? In the journey away from legacy systems, Datalex CEO Jonathan Rockett believes payments are becoming an overlooked point of friction. Airlines are...
Can airlines integrate AI and flight operations successfully?
At the latest World Aviation Festival’s digital operations track, what stood out was not the release of a new standard, the implementation of a solution by an airline, or a product announcement by a vendor. It was something more fundamental, which will ensure 2025...
The secrets behind Air Canada’s industry-leading app
Air Canada has become one of the Americas' most tech-forward airlines, boasting a cutting-edge digital strategy that includes in-app bag tracking, website redevelopment, and AI implementation. Chief Digital Officer Firas Al Osman believes the philosophy underpinning...
Singapore Changi adds autonomous baggage tractors
Singapore Changi (SIN) airport has debuted autonomous vehicles (AVs) for transporting baggage around the site. A year of trials involved more than 5,000 test trips, and now two AVs are running at Terminals 1 and 4. The rigorous trial process was required to ensure the...
Plug and Play: Bridging the gap between startups and aviation
With its reliance on legacy infrastructure, aviation is one of the industries in greatest need of an innovation boost. At the same time, while startup insolvency rates are at their lowest in years, it can be difficult for emerging businesses to connect with the...
New American Airlines app feature helps passengers rebook during disruption
American Airlines is debuting new app features that will assist travellers in the event of disruption. Flight rebooking, bag tracking, and vouchers will all be available in one place on the app or the airline's website. Flight status is made clear through a dedicated...
Aviation Festival Asia Award 2026 nominations are now open!
The aviation industry in Asia is moving faster than ever, driven by cutting-edge technology, bold collaborations, and a deep commitment to sustainable growth. The Aviation Festival Asia Awards 2026 are here to celebrate the organisations and initiatives that are...
How aviation can move from AI pilots to successful scaling
The travel industry has been keen to experiment with AI, but progression from pilots to successfully-scaled projects has been slow. In an exclusive interview, Emily Weiss and Tyson Wipperling from Accenture Travel shared their insight on how the aviation industry can...
Amadeus joins ICAO’s No Country Left Behind digital initiative
Travel tech firm Amadeus have joined the International Civil Aviation Organization (ICAO's) No Country Left Behind initiative. As digitisation ramps up across the aviation world, ICAO's project hopes to ensure all 193 of its Member States develop at an equal pace....
Hawaiian Airlines’ $600m investment plan centres technology and premiumisation
Hawaiian Airlines has revealed a new US$600 million investment programme that will place technology and premiumisation at the heart of their business strategy. The Kahuʻewai Hawai’i Investment Plan is one of the single largest investments the airline has ever...
Aviation Festival Asia Award 2026 nominations are now open!
The aviation industry in Asia is moving faster than ever, driven by cutting-edge technology, bold collaborations, and a deep commitment to sustainable growth. The Aviation Festival Asia Awards 2026 are here to celebrate the organisations and initiatives that are...
Elon Musk swipes at American Airlines over Amazon Leo talks
Elon Musk and Space X's VP for Starlink Engineering have disparaged American Airlines on X as the airline entered talks for a potential inflight connectivity deal with rivals Amazon Leo. Bloomberg first reported that American were discussing a partnership with Amazon...
The key principles for effective AI adoption in aviation
Executing an effective AI strategy in an industry constructed on legacy systems is no small challenge. But as airlines and airports begin the complex modernisation process, robust frameworks will make all the difference. Kumar Paramasivam, Senior Vice President at...
Riyadh Air partner with Huawei to enhance their digital ecosystem
Riyadh Air, Saudi Arabia's new national carrier, have signed a Memorandum of Understanding (MoU) with Chinese tech company Huawei. The partnership will leverage Huawei technology across the airline's digital ecosystem to optimise the passenger experience, including...
Air Serbia banks on AI to transform its loyalty programme
Air Serbia has partnered with Loyalty Juggernaut to overhaul its loyalty programme. The Serbian national carrier has set March 2026 as the launch data for its revamped loyalty offering. Loyalty Juggernaut's AI-powered Gravty platform will provide the infrastructure to...
