Digital Transformation
Julio Rodriguez: How I set the commercial strategy at IAG
International Airlines Group (IAG) brings together some of the biggest names in the aviation world. Through national carriers Aer Lingus, British Airways, and Iberia, to the low-cost carriers LEVEL and Vueling, IAG takes customers to more than 250 destinations on a...
Can airlines integrate AI and flight operations successfully?
At the latest World Aviation Festival’s digital operations track, what stood out was not the release of a new standard, the implementation of a solution by an airline, or a product announcement by a vendor. It was something more fundamental, which will ensure 2025...
The secrets behind Air Canada’s industry-leading app
Air Canada has become one of the Americas' most tech-forward airlines, boasting a cutting-edge digital strategy that includes in-app bag tracking, website redevelopment, and AI implementation. Chief Digital Officer Firas Al Osman believes the philosophy underpinning...
Singapore Changi adds autonomous baggage tractors
Singapore Changi (SIN) airport has debuted autonomous vehicles (AVs) for transporting baggage around the site. A year of trials involved more than 5,000 test trips, and now two AVs are running at Terminals 1 and 4. The rigorous trial process was required to ensure the...
Plug and Play: Bridging the gap between startups and aviation
With its reliance on legacy infrastructure, aviation is one of the industries in greatest need of an innovation boost. At the same time, while startup insolvency rates are at their lowest in years, it can be difficult for emerging businesses to connect with the...
Abu Dhabi Airports and SITA develop AI airport management
Abu Dhabi Airports and SITA have agreed to work on a new AI-powered airport management system. Air traffic across the United Arab Emirates' capital increased by 13.1% over the first six months of 2025 compared to the same period in 2024, processing 15.8 million...
Caribbean Airlines launches proactive baggage notifications
Caribbean Airlines will now send passengers email notifications on the status on their baggage. The investment means passengers receive updates direct to their devices at key moments on their journey, for example when their bag is loaded onto the plane or reaches...
2025’s most innovative airports of the year announced
Airports Council International (ACI) and Amadeus has announced the winners of the 2025 Technology Innovation Awards in Busan, South Korea. The fifth annual ceremony celebrated technology, innovation, and sustainability across global airports in four different...
Delta Air Lines integrates Apple AirTag for bag tracking
Delta Air Lines have officially integrated Apple AirTag technology alongside their existing baggage systems, Skift has revealed. Providing real-time updates on the location of chosen possessions, AirTags are connected to users' Apple devices through the Internet of...
Emirates signs strategic partnership with OpenAI
Dubai-based carrier Emirates have entered into a partnership with tech firm OpenAI to accelerate AI adoption across the airline's entire value chain. ChatGPT Enterprise will be deployed across Emirates' operations, while OpenAI also collaborate with staff on AI...
MIA adds largest single deployment of biometric screening in US
Miami International Airport (MIA) has rolled out the largest single deployment of biometric passport screenings in the United States as it presses on with its US$9 billion investment programme. Using SITA Smart Path technology, US Customs and Border Protection (CBP)'s...
VOTE NOW for the best airline app in MENA and APAC
After six successful competitions at our World Aviation Festival, in 2026 the Battle of the Airline Apps will debut at Aviation Festival Asia! In this live, on-stage competition, six airlines from MENA and APAC will go head-to-head, pitching their applications to a...
Lufthansa Technik unveils ‘intelligent’ touchscreen folding tray table
Lufthansa Technik is exhibiting a new prototype touchscreen folding tray table at the Dubai Airshow. Named the 'Nice Intellitable', passengers can open the touchscreen on their tray table to find flight information, order food and beverages, and play music and video....
Qantas Innovation Centre brings tech development in-house
Qantas have announced they will establish a new Product Innovation Centre in Adelaide, South Australia. Opening in March 2026, the Centre will bring tech innovation in-house for the Australian national carrier. 420 skilled jobs will be created over three years, with...
Leading the digital strategy at Canada’s top low-cost airline
Flair Airlines is committed to connecting Canadians with destinations across North America at budget-friendly prices. And Juliana Ramirez, the carrier's Chief Digital Officer, knows her work is critical to keeping fares low while providing high levels of service. In...
Adani Airports add agentic AI for omnichannel customer service
Adani Airport Holdings Limited (AAHL) will roll out multilingual, omnichannel customer service support through a new partnership with AIONOS. AAHL operate eight airports across India, including those in Mumbai, Lucknow, and Mangaluru. This new investment will deploy...
Beyond the buzzword: How airlines can adopt AI effectively
Artificial intelligence (AI) was one of the biggest topics at World Aviation Festival 2025. But as the industry races to implement tech solutions, are we overlooking key business cases? In an exclusive interview, Manuel van Esch, Managing Director of zeroG - Lufthansa...
IAG to roll out Starlink-powered WiFi across its member airlines
The International Airlines Group (IAG) announced today that Starlink WiFi will soon be available on their member airlines. In a new deal signed with the low-earth orbit (LEO) satellite company, passengers on IAG flights will be able to access inflight WiFi that...
Emirates deploys biometrics at DXB for passport-free experience
Emirates has launched a new biometrics system at Dubai International Airport (DXB), allowing passengers to pass through check-in, security, lounges, and boarding without producing any documents. The 200 cameras have been installed across Terminal 3 to the cost of...
New IATA survey reveals passenger attitudes to payments and biometrics
Biometrics and mobile booking emerged as the key rising trends in IATA's latest annual Global Passenger Survey. The 2025 edition analysed 10,000 responses from passengers across 200 countries, and found that over half of travellers had reported using biometrics at...
