Retailing
Philippine Airlines offers bus tours to connecting customers at Manila airport
Philippine Airlines has partnered with the Department of Tourism (DOT) Transit Tours to offer bus excursions to connecting passengers. Travellers transiting through the capital of Manila can now book a tour through the airline's official website or the LovePH mobile...
Lufthansa Group chooses Amadeus for Offer-Order transformation
Lufthansa Group have selected Amadeus Nevio modular solutions as partners for its retail modernisation strategy. Through the new technology, the Group's nine airlines — which include Austrian Airlines, Eurowings, and Swiss — will be able to upgrade their retail...
Modern airline retailing outlook 2026: Steady momentum and initial breakthroughs
By Daniel Friedli, Travel in Motion AG When the Modern Airline Retailing (MAR) programme kicked off in earnest around 2022, it did so with a mix of scepticism, excitement and ambition. Airlines had spent a decade talking about transformation while wrestling with...
KM Malta Airlines partner with CarTrawler for ancillary car rental
KM Malta Airlines have announced a new partnership with CarTrawler to offer ancillary car rental booking directly through their website. CarTrawler's cloud-based Connect platform seamlessly links customers to more than 1,700 car rental providers in 50,000 locations...
Aviation Festival Asia Award 2026 nominations are now open!
The aviation industry in Asia is moving faster than ever, driven by cutting-edge technology, bold collaborations, and a deep commitment to sustainable growth. The Aviation Festival Asia Awards 2026 are here to celebrate the organisations and initiatives that are...
Transforming airline retail: AI-driven flexibility and precision for revenue growth
Read the full report here: Transforming Airline Retail: AI-Driven Flexibility and Precision for...
The strategic role of car rental in airline ancillary growth
Car rental has traditionally been treated as a secondary ancillary product for airlines. Yet in an environment where every percentage point of revenue matters, it offers untapped potential. Airlines that integrate car rental seamlessly and connect it to their loyalty...
Not guessing, knowing: How data is rewriting inflight retail
It’s 5:45am. A catering team is loading barsets onto the first flight of the day. Somewhere between the warehouse and the tarmac, a decision was made: how many breakfast wraps to load on board. But was that decision based on real data from recent flights… or just what...
Virgin Australia considers ‘neighbour-free’ booking option
Virgin Australia CEO Dave Emerson has confirmed that the airline is considering adding a 'neighbour-free' booking option. This scheme would allow passengers in Economy to reserve the seats beside them for an additional fee, creating more free space. However, the spare...
Automated flight booking by AI: How close are we?
By Eric Léopold, Founder, Threedot Artificial Intelligence (AI) is the hottest trend in technology today. The question is not “if” but “when” it will transform travel search from a customer perspective. AI tools process a small fraction (single digit %) of...
What can airlines learn from banks and retailers?
The expectations of a digital consumer are set by the seamless, personalised experiences offered by companies like Amazon, Uber, and digital banks. Airlines are lagging behind and must rethink how they engage with customers. However, there are several obstacles to...
How Lufthansa Group is redefining end-to-end retail
With the right retail and payments experience, airlines can leverage deeper customer engagement and greater revenue potential. At Aviation Festival Asia, Puck Voorneveld, Senior Director Distribution and Payment Transformation at Lufthansa Group, looked at re-defining...
Using Offer and Order to bring back the Golden Age of Travel
Aviation has evolved significantly since the Golden Age of Travel in the 1950s and 60s. While the extreme glamour and luxury may never return in the same way, its essence of ease and excitement is something the industry is striving the recapture. At Aviation Festival...
TUI Airline set to grow inflight revenue with its new digital ecosystem
TUI Airline is generating new revenue streams inflight with Immfly's next-generation digital platform. By converting the cabin into a digitally interactive space, the airline is expanding its commercial opportunities while elevating passengers' inflight experience....
How did AirAsia MOVE secure a 65 per cent ancillary attach rate?
AirAsia MOVE, the award winning online travel platform for Capital A, revolutionised user experience. The platform enables customers to book all travel in one app and leverages cutting-edge technology to deliver a seamless user experience. At Aviation Festival Asia,...
Offer and order, dynamic pricing, and Agentic AI
With airlines struggling to grow capacity and facing mounting pressure to maximise revenue per passenger, this conversation with Surain Adyanthaya, President - Global Industries at PROS explores how offer optimisation, dynamic pricing, and Agentic AI can unlock new...
IndiGo upgrades cloud-based Revenue Management systems with increased automation
Today, low-cost Indian airline, IndiGo, announced a "major" Revenue Management systems upgrade with increased automation and more granular steering controls. The upgrade has been provided by Amadeus through the cloud-based Amadeus Segment Revenue Management Flex...
I interviewed 21 industry leaders, here’s what they are saying…
Two weeks ago at Aviation Festival Asia, I had 1:1 interviews with 21 key decision makers from across the APAC region. These conversations featured airline and airport CEOs, cutting-edge technology providers, and industry experts shaping strategy in their field. I...
Surveying industry opinion: Our top 10 polls
Japan Airlines’ “feature-rich” dynamic package platform
Capitalising on the increase in inbound demand, Japan Airlines has upgraded its inbound dynamic package platform, making ticket sales more customer-focused and seamless. The "Japan Airlines Vacations" website enables passengers to combine round-trip international air...
