Emirates phases out paper boarding passes in latest digital push

by | May 15, 2023 | Airlines, Airports, Digital Transformation

Emirates phases out paper boarding passes in latest digital push


As of today, Emirates will require most passengers departing from Dubai to swap their printed boarding pass for a mobile one.

The Dubai based carrier described this as “taking a step forward in its drive to offer customers the convenience and assurance of digitally enabled travel journeys.”

For the majority of passengers checking in at Terminal 3, their mobile device will become their ticket. Either the mobile boarding pass will be sent via email or SMS after checking in at the terminal, or, passengers who prefer to check in online will use their Apple Wallet, Google Wallet, or Emirates App. Throughout the journey, passengers will only be required to show the boarding pass on their phone including at Dubai Duty Free, security, and boarding.

The airline said:

“This initiative will significantly reduce paper waste while simultaneously offering a convenient and speedy digitised check in experience for passengers departing Dubai. It reduces the risk of lost or misplaced boarding passes, giving passengers peace of mind when travelling.”

Although the push is towards making digital tickets the norm, some passengers will have the option to request a printed boarding pass. This will be possible at agent check-in counters for passengers with infants, unaccompanied minors, passengers requiring special assistance, passengers with onwards flights on other airlines, and all passengers travelling on flights to the US. Additionally, passengers who do not have a mobile device or are concerned about their ability to access the information on their device can request one from an Emirates agent.