Dublin Airport opens AI-operated checkout-free retail experience

by | Oct 18, 2023 | Airports, Digital Transformation, Retailing, Travel Tech

Dublin Airport is reshaping the retail experience with the opening of its new concept store. The shop, “Dublin Town To Go” is the first of its kind to be opened in Ireland and will create a seamless retail experience for passengers.

Designed to give passengers the most convenient experience, the store uses a combination of camera tech and weight-sensor-enabled shelving to allow customer to simply scan their card on entry and leave with the desired products making the experience checkout-free.

Situated in Terminal 1 Arrivals at Dublin Airport, the store has been created in partnership with SSP and uses innovative AI technology.

Vincent Harrison, Chief Commercial and Development Officer at Dublin Airport said:

“The opening of a checkout-free store in the airport is something completely new and different for passengers and we think they are going to love it. Dublin Airport is excited to be the home of the first concept store of this kind to be opened in Ireland. Whether passengers want to pick up a pre-flight sandwich and coffee, or essentials such as milk and cereal after arriving back into Dublin Airport, the technology deployed in “Dublin Town To Go” means they can do it quickly and in a hassle-free manner. We can’t wait for passengers to try out the new store for themselves.”

The store marks another step in transforming the retail experience for passengers and sets a new standard at the airport for prioritising customer convenience across the travel journey.


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