The struggle of scaling your airline when the technology doesn’t follow
You’re a mid-tier airline. You have a clear idea of what you want to do next, be it a new...
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Author: WAF_Contributor
When disruption hits: How connected travel is key to managing the passenger journey
Author: Hugh Aitken, COO, Dohop Airline networks are under extraordinary pressure. Rising jet fuel...
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The Venture Lab advantage: How Alaska Air is scaling innovation at startup speed
Airlines lose hundreds of millions of dollars to problems they see coming but can’t solve...
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Resolution, not redirection: How intelligent agents are elevating passenger experience
A missed connection. A delayed flight. A passenger turns to you for help and expects resolution,...
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Fuelling the fleet: The strategic value of payments in revenue growth
By Warren Hayashi, President of Asia-Pacific, Adyen Airlines operate in one of the most...
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When currency becomes connection: Unlocking the next phase of airline loyalty
For decades, airline loyalty programs followed a familiar pattern. Travellers earned points...
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The product catalogue: Foundation, not feature
What it is, why it matters, and why everyone keeps meaning something slightly different By Roman...
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Delivery in focus: How will systems facilitate a seamless customer journey?
By Hadrien Musitelli, CEO, CitizenPlane Here’s a question. When a snowstorm threatens your flight...
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Revolutionising travel insurance: Digital innovation reshapes the aviation and travel experience
The travel insurance industry is undergoing a significant shift, driven by the evolving needs of...
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Why are airlines and airports still hesitant to adopt AI for turnaround management?
When John McCarthy coined the term ‘artificial intelligence’ (AI) in 1956, few could have imagined...
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The next-gen passenger experience: Voice-first journeys from booking to boarding
Picture this: you step into the airport and the journey starts in conversation. No fumbling with...
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The strategic role of car rental in airline ancillary growth
Car rental has traditionally been treated as a secondary ancillary product for airlines. Yet in an...
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From plumbing to storefront: how “payments” is changing for airlines
Edgar, Dunn & Company, strategy consultancy specialised in payments with dedicated expertise...
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Why, as a frequent traveller, I cannot wait for the actual Order transformation to take place.
Dear reader, you can probably guess how much, as a consultant in the travel industry, I am made to...
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The future of travel: How Gen Z’s expectations are redefining the industry
Speaking at the World Aviation Festival this year, Cover Genius, SVP of Travel, Ticketing and...
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Metaverse in the airline industry: How airlines can harness this futuristic tech
Metaverse is a new and emerging technology platform that is creating waves with its unparalleled...
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2024 GENDER DIVERSITY IN AIRLINE BOARDS — A Venari Partners Report
When it comes to diversity, equity, and inclusion (DEI), Venari Partners believe in practising...
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Secure, seamless, and inclusive: How governments can accelerate digital IDs adoption
Southeast Asia has been forging ahead with its digital IDs rollout in the last few years. Xavier...
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The future of innovative airline operations
Which technologies are changing the way airlines operate? Join us to follow a flight’s...
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Airline retail transformation roadmap
In today’s fast-paced markets, you must continually transform business to stay ahead. Waiting to...
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Recent Interviews
- Working with the aviation industry to prevent human trafficking
- “The next crisis is always around the corner”: Dennis Cary on resilience in the Americas market
- Qentelli: Using AI to work at the speed of the customer
- Roberto Alvo: How I’m directing the strategy at LATAM
- The biggest risks for airlines who don’t adapt to the age of AI
